AT&T Wireless Gateway Swap 3801 To 3801 With Voice 122600849 5 User Guide
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POWER ETHERNETWIRELESSHOME PNA PHONE 1 BROADBANDSERVICE PHONE 2 BC _UVEP100046103_ AT T121140849 -5_WIRELE SS _GATE WAY_ SWAP_ 3801_TO_ 3801_ wVOICE_RELEASE FC _UVEP100046103_ AT T121140849 -5_WIRELE SS _GATE WAY_ SWAP_ 3801_TO_ 3801_ wVOICE_RELEASE ATT122600849-5 (WIRELESS_GATEWAY_ SWAP_3801_to_3801_w_Voice) 10/16 In the box: ATT100070695 Wi-Fi Gateway POWER ETHERNET WIRELESS HOME PNA PHONE 1 BROADBAND SERVICE PHONE 2 ©2016 AT&T Intellectual Proper ty. All rights reserved. AT&T and Globe logo are registered trademarks of AT&T Intellectual Property. All other marks are the proper ty of their respective owners. Wi-Fi Gateway power light is amber: Don’t worry. This is a normal part of the power up sequence. No dial tone: Make sure your phone cable is plugged into the Phone Line port on the Wi-Fi Gateway. Additional assistance: Call 800.288.2020 and ask for “technical support”. Green Light Check your connections: Cables usually make an audible click when secure. Check Power: Power light on the Wi-Fi Gateway should be green; if not, try another electrical outlet. TV Receivers not responding: Confirm Service light is solid green on the Wi-Fi Gateway. If so, hold the TV receiver’s power button down for 10 seconds and release, then wait five minutes. POWER Power button Check Service light on front of the Wi-Fi Gateway: If after 5 minutes, the light is red or off, power down the Wi-Fi Gateway by holding down red reset button for 15 seconds. OKMENULINKHDRECORDUSB TO TV (VIDEO OUT) NET\fORK Pb Y S\bVideo OpticalUSB HDMI Video Audio Pr \037 Local Ethernet 12 3 4 DSL Broadband ONT Voice 1 & 2 CableReset Phone Lines Cable Line 1 & 2USBEthernet 12 3 4 DSL Broadband ONT Reset Phone Lines Cable Line 1 & 2USBEthernet 12 3 4 DSL Broadband ONT Reset Phone Lines Cable Line 1 & 2USBEthernet 12 3 4 DSL Broadband ONTResetPhone Lines Cable Line 1 & 2 USB Ethernet 12 3 4 DSL Broadband ONT Reset POWER PHONE LINES 1 & 2 ETHERNET BROADBAND CABLEReset button Power Cord 2 parts These instructions will guide you through the process of replacing your Wi-Fi Gateway. For use with Internet, Phone and TV Reminder: • Your new gateway does not contain a battery backup. • Battery backup is available for purchase from third-party manufacturers and retailers to keep you connected in the event of a power failure. Visit att.com/batterybackup for more information. Additional information Test your Internet connection speed Our speed test takes less than a minute to perform two key measurements (Download and Upload) to help you determine if you should take steps to improve the performance of your online experience. Visit att.com/speedtest Support: • For support, including live chat, go to att.com/support • Call 800.288.2020 Manage your account: Available 24/7, download the myAT&T app at att.com/myattapp from your mobile device. Repair Center: Phone: 800.246.8464 IPv6 AT&T supports IPv6 across our network, equipment and devices. Visit att.com/ipv6 for more information. Accessibility Support: • Alternate formats now available in Large Print or Braille. Call 800.288.2020 and request your guide number (AT T122600849-5). • Telephone equipment for visual and/or hearing impaired: - Phone: 877.902.6350 - T T Y: 800.772.2889 • Repair Center: - Phone: 800.246.8464 - TTY: 800.397.3172 • Accessible Tagged PDF: Visit att.com/userguides to find this guide (ATT122600849-5 WIRELESS GATEWAY SWAP 3801 TO 3 8 01 w/ Vo i ce) . • Device Compatibility Feature: Compatible with any TTY/TDD devices with standard phone line. ¿Hablas español? Para ver esta guía (ATT122600849-5) en español, visita att.com/guias. Wi-Fi ® Gateway Replacementself- installation guide Get started Total approximate installation time: 20 minutes No TV or Internet service: Need more help? FP O
New Wi-Fi Gateway Existing Wi-Fi Gateway OKMENULINKHDRECORD USB TO TV (VIDEO OUT) NET\fORK Pb Y S\bVideo OpticalUSB HDMI Video Audio Pr \037 Local Ethernet 12 3 4 DSL Broadband ONT Voice 1 & 2 Cable Reset Phone Lines Cable Line 1 & 2 USB Ethernet 12 3 4 DSL Broadband ONT Reset Phone Lines Cable Line 1 & 2 USB Ethernet 12 3 4 DSL Broadband ONT Reset Phone Lines Cable Line 1 & 2 USB Ethernet 12 3 4 DSL Broadband ONTReset Phone Lines Cable Line 1 & 2 USB Ethernet 12 3 4 DSL Broadband ONT Reset POWER PHONE LINES 1 & 2 ETHERNET BROADBAND CABLE OKMENULINKHDRECORD USB TO TV (VIDEO OUT) NET\fORK Pb Y S\bVideo OpticalUSB HDMI Video Audio Pr \037 Local Ethernet 12 3 4 DSL Broadband ONT Voice 1 & 2 Cable Reset Phone Lines Cable Line 1 & 2 USB Ethernet 12 3 4 DSL Broadband ONT Reset Phone Lines Cable Line 1 & 2 USB Ethernet 12 3 4 DSL Broadband ONT Reset Phone Lines Cable Line 1 & 2 USB Ethernet 12 3 4 DSL Broadband ONTReset Phone Lines Cable Line 1 & 2 USB Ethernet 12 3 4 DSL Broadband ONT Reset POWER PHONE LINES 1 & 2 ETHERNET BROADBAND CABLE A.When complete, the Service light will begin flashing, then turn to solid green. If the Service light does not turn solid green or continues to blink after 5 minutes, see Need more help? on the back of this guide. B.For U-verse TV, restart your TV receivers after the Service light is solid green. Go to each TV and hold down the Power button on the U-verse receiver and DVR for 10 seconds. NOTE: Live TV may take a few minutes to display. If TV does not respond refer to Need more help? on the back of this guide. POWER ETHERNET WIRELESS HOME PNA PHONE 1 BROADBAND SERVICE PHONE 2 New Wi-Fi Gateway indicator lights on front panel. Lights may vary with setup. A.· Unplug power cord from existing Wi-Fi Gateway · Stand new Wi-Fi Gateway side by side with existing Wi-Fi GatewayC.· Carefully read and remove yellow power sticker covering the Power port of new Wi-Fi Gateway · Connect new Wi-Fi Gateway power cord to Power port of new Wi-Fi Gateway and into electrical outlet B.· Transfer one connection at a time from the existing Wi-Fi Gateway to new Wi-Fi Gateway excluding the existing power cord. Below is a completed setup. Your existing Wi-Fi Gateway and connections may vary. Wall Jack Electrical outlet Ye l low Ethernet Cable B Green Data CableB Power CordC You will not have Internet and Phone services while you’re replacing your Wi-Fi Gateway. NOTE : Any custom settings made for security cameras, game consoles, etc., on your original Wi-Fi Gateway will also need to be made on your new Wi-Fi Gateway. NOTE : If Wi-Fi settings did not transfer or to use new Wi-Fi Network Name and Password, refer to the Need more help? section on the back of this guide. · Open a browser and go to ufix.att.com/restore · Log in to your AT&T account. If you forgot your User ID (primary AT&T email address) and Password, help can be found on the account log-in screen. · Follow the onscreen instructions to transfer the existing Wi-Fi settings. · Record existing Network Name and Wi-Fi Password on separate yellow sticker from kit. · Place new yellow sticker over your new Wi-Fi Gateway’s yellow sticker. B. A. Select only one option to begin the Wi-Fi setup. Option 1: Connect using PC · Connect laptop or PC with an Ethernet cable to your Wi-Fi Gateway · Continue to B Option 2: Connect using smartphone/tablet · Establish a temporary connection using new Wi-Fi settings located on yellow sticker on new Wi-Fi Gateway · Open your device’s Wi-Fi connection settings and select your Wi-Fi Network Name and enter your Wi-Fi Password to connect to your network · Continue to B New Wi-Fi setup: 3. Go Wi- Fi Approximate time: 1-5 minutes Set up Approximate time: 10 minutes1. Power up Approximate time: 1-5 minutes2. Your Wi-Fi Gateway is now powering up. During this time (up to 5 minutes), do not unplug the power cord or the green data cable, as this can permanently damage the Wi-Fi Gateway and significantly delay your service activation. Easy Return (Refer to return instructions in your kit)4. Return your equipment at no cost to you within 21 days to avoid a $150 charge. Take original gateway and power cord to nearest The UPS Store. Bring your AT&T Account number located on your packing slip. Please do not return other devices (e.g., backup battery, etc.). UPS will scan your equipment, provide a receipt, pack, and ship equipment to AT&T at no cost to you.A. B. C.