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AT&T 102410735 13 U Verse User Guide

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    2021
    PRIVACY POLICY
    Your Choices & Controls
    •   For information about children’s safety and parental controls, view our AT&T Smart 
    Controls at att.net/smart controls and DIRECTV Parental Controls at
     https://support.directv.com/app/answers/detail/a_id/1766/kw/parental%20control
    •  You have choices about certain types of advertising you get from us; 
    •    You can control whether your anonymous information is used in our External Marketing 
    & Analytics Reports; 
    •    You can choose whether to receive marketing calls, 
     e-mails or text messages from us; 
    •    You have a choice about how we use your Customer  Proprietary Network Information.
    Visit our Privacy Policy sections for more information. • Definitions 
    •  Scope of this Policy 
    •  The Information We Collect, How We Collect It, And How We Use It 
    •   Information Sharing 
    •  Online Activity Tracking and Advertising 
    •   Location Information 
    •   Aggregate and Anonymous Information 
    •  External Marketing & Analytics Reports 
    •  Online Privacy Policy for Children 
    •  Data Protection & Security 
    • Changes 
    •  Choices & Controls 
    •  How to Contact Us 
    Your California Privacy Rights
    California Civil Code Section 1798.83 entitles California customers to request information 
    concerning whether a business has disclosed Personal Information to any third parties for 
    their direct marketing purposes. As stated in this Privacy Policy, we will not sell your Personal 
    Information to other companies and we will not share it with other companies for them to use for 
    their own marketing purposes without your consent.
    California Web Site Data Collection & “Do Not Track” Notices
    Web Site Data Collection: We do not knowingly allow other parties to collect personally 
    identifiable information about your online activities over time and across third-party web sites 
    when you use our websites and services. We provide information about the opt-out choices 
    available to customers, and the opt-outs choices provided by certain third-party website and 
    mobile application analytics companies we use at att.com/yourchoices.
    “Do Not Track” Notice: Because the providers of “do not track” and similar signals do not yet 
    operate according to common, industry-accepted standards, We currently do not respond to 
    those signals. For more information on Do Not Track, please visit www.allaboutdnt.com.
    California customers who wish to request further information about our compliance with these 
    requirements, or have questions or concerns about our privacy practices and policies may 
    contact us at [email protected], or write to us at AT&T Privacy Policy, Chief Privacy Office, 208 
    S. Akard, Room 1033, Dallas, TX 75202.
    AT&T Privacy Policy
    Our AT&T Privacy Policy in easy to understand, FAQ format.
    We understand that everyone thinks that privacy policies are long, complicated and difficult to 
    understand. So we’re going to try to make this as simple as possible.
    What is the purpose of AT&T’s Privacy Policy?
    Whenever you do something like buy or use one of our products or services or visit our websites, 
    information is created. Because we know privacy is important to you, we have the AT&T Privacy 
    Policy to explain how we collect, use, protect, and share that created information. Thus, the main 
    purpose  of the Policy is to help you understand our relationship and how we are able to deliver and 
    improve the services we offer.
    How should this Policy be used?
    We encourage you to read the whole policy so you will understand fully our relationship. 
    DEFINITIONS
    Let’s start with what we mean when we say: 
    Aggregate Information:  We combine individual information into anonymous groups of 
    customers or users. One way to think of it is in terms of a survey or opinion poll. Aggregate 
    information would tell you that 80 percent of the people voted for a candidate, but not who 
    actually voted. These groups are large enough to reasonably prevent individuals from being 
    identified.
    Anonymous Information: Information that doesn’t directly identify and can’t reasonably be used 
    to identify an individual customer or user. 
    AT&T:   Throughout this Policy, references to “AT&T,” “we,” “us,” and “our” include the family of AT&T 
    companies around the world except affiliates who have a separate privacy policy.
    Customer:  Anyone who purchases or uses our products or services. When a customer purchases 
    retail products or services for use by others, like a family account, those family members also are 
    customers.
    Mobile Application:  A software application that runs on smartphones, tablet computers or other 
    mobile devices and that allows users to access a variety of services and information.
    Personal Information: Information that directly identifies or reasonably can be used to figure out 
    the identity of a customer or user, such as your name, address, phone number and e-mail address. 
    Personal Information does not include published listing information.
    Relevant Advertising:  Creates aggregate audience segments based on non-personally 
    identifiable information about customers (like age, ethnicity, income range, a particular 
    geographic area, and their interests) to serve advertising that is more likely to be useful to those 
    audience segments. “Online behavioral advertising” is one type of Relevant Advertising. It uses 
    interest categories based on the websites visited by people who are not personally identified to 
    deliver advertising online.
    AT&T Privacy Policy
    About Our Privacy Policy
    Whenever you do something like buy one of our products, watch a show or download an app, 
    information is created. Because we know your privacy is important, we have a Privacy Policy to 
    explain how we collect, use and protect that information. There’s a quick summary below, and the 
    actual policy is written in an easy to understand Frequently Asked Questions (FAQ) format. We 
    want to simplify this explanation, so you can make informed choices about your privacy, and then 
    spend the rest of your time enjoying our products and services.
    Effective July 24, 2015
    A Quick Summary of Our Privacy Policy
    Our privacy policy applies to your use of all products, services and websites offered by AT&T and 
    our AT&T affiliates, such as DIRECTV, unless they have a different privacy policy. We will always 
    provide you with notice of material changes to this Policy. In order to do things like constantly 
    improve our services, products and relationship with you, we may collect different types of 
    information that help us learn more about how our offerings are used.
    Our Privacy Commitments
    We don’t sell your Personal Information to anyone for any purpose. Period.
    We keep your Personal Information in our business records while you are a customer, or until it is no 
    longer needed for business, tax or legal purposes.
    We will keep your information safe using encryption or other appropriate security controls.
    Here’s some of the information we collect:
    Account Information
     includes your name, address, telephone number, e-mail address, service-
    related details such as payment data, security codes, service history and other information like that;
    Network Performance & Usage Information  tells us how you use our networks, our products and 
    our services, and how well our equipment and networks are performing; 
    Web Browsing & Wireless Application Information  tells us about the websites you visit and the 
    mobile applications you use on our networks; 
    Location Information  tells us where your wireless device is located, as well as your ZIP-code and 
    street address; 
    TV Viewing Information tells us about which programs you watch and record and similar 
    information about how you use our video services and applications. 
    Here are the three basic ways we collect it:
    We get information from you when you do things like make a purchase from us; 
    We collect it from how you use our products and services; 
    We obtain information from other sources, like credit agencies, marketing companies, and other 
    service providers.
    Here are just some of the ways we use it. To:
    • Provide services and improve your customer experience;
    •  Send you bills for your services; 
    •  Respond to your questions; 
    •    Address network integrity, help in fraud prevention and network and device security 
    issues; 
    •    Do research and analysis to maintain, protect, develop and improve our networks and 
    services; 
    •    Let you know about service updates, content, offers and promotions that may be of 
    interest to you; 
    •  Improve entertainment options; 
    •  Deliver Relevant Advertising; 
    •  Create External Marketing & Analytics Reports; 
    •    Assist in the prevention and investigation of illegal activities and violations of our Terms 
    of  Service or Acceptable Use Policies.
    Some examples of who we share your Personal Information with: •   Across our companies to give you the best customer experience and to help you get 
    everything we have to offer.
    •   With other, non-AT&T companies that perform services on our behalf only 
    as needed for them to perform those services. We require them to protect your 
    information consistent with our Policy. 
    •  With other companies and entities, to:  
    o      Respond to 911 requests and other emergencies or exigencies; 
    o      Comply with court orders and other legal process; 
    o      Assist with identity verification, and preventing fraud and identity theft; 
    o      Enforce our agreements and property rights; and 
    o        Obtain payment for products and services including the transfer or sale of 
    delinquent accounts to third parties for collection. 
    Understanding Personal, Anonymous  & Aggregate Information •   What is Personal Information? Information that identifies or reasonably can be used to 
    identify you. 
    •    What is Anonymous Information? This is information that doesn’t identify you and can’t 
    reasonably be used to identify you specifically. 
    •    What is Aggregate Information? We take a whole bunch of people’s data and combine it 
    into anonymous groups or categories. 
    •    How do we use this information? We use and share this information in many ways 
    including research, analysis, retail marketing, and Relevant Advertising. This data is also 
    included in External Marketing & Analytics Reports.
    •  Want to learn more? Please visit att.com/aggregatefaq.
    Our Online Privacy Policy for Children •   We want you to know that we don’t knowingly collect personally identifying information 
    from anyone under the age of 13 unless we first obtain permission from the child’s 
    parent or legal guardian.  
    						
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    PRIVACY POLICY
    o       
    Technical & Usage Information  related to the services we provide to you, including 
    information about how you use our networks, services, products or websites. Some 
    examples include:
    •    Equipment Information  that identifies the equipment on our networks, such as 
    equipment type, device identifiers, device status, serial numbers, settings, configuration 
    and software.
    •    Network Performance & Usage Information  about the operation of the equipment, 
    services and applications you use on our networks. Examples of this might include 
    wireless device location, the number of text messages sent and received, voice minutes 
    used, calling and texting records, bandwidth used, and resources you use when 
    uploading, downloading or streaming data to and from the Internet. We also collect 
    information like transmission rates and delays, data associated with remote monitoring 
    services and security characteristics.
    •    Some Network Performance & Usage Information and some Billing Information is 
    Customer Proprietary Network Information or “CPNI.”  Unique rules apply to CPNI. 
    Go to att.com/yourcpni to learn more about what it is, how we use it and the choice 
    you can make about that use.
    •    Web Browsing & Mobile Application Information  such as IP addresses, URLs, data 
    transmission rates and delays. We also learn about the pages you visit, the time you 
    spend, the links or advertisements you see and follow, the search terms you enter,
     how often you open an application, how long you spend using the app and other 
    similar information.
    o       Location  Information  includes your ZIP-code and street address, as well as the 
    whereabouts of your wireless device. Location information is generated when your 
    device communicates with cell towers, Wi-Fi routers or access points and/or with other 
    technologies, including the satellites that comprise the Global Positioning System. 
    o        TV Viewing Information  is generated by your use of any of our satellite or IPTV (U-verse) 
    services. These services may include video on demand, pay per view, DVR services,  
    applications to watch your TV on the go for tablet or smartphone (such as the TV 
    Everywhere app) and similar AT&T services and products, including the programs and 
    channels you and those in your household watch and record, the times you watch and 
    how long you watch. It also includes information like the interactive channels and games 
    provided by U-verse or DIRECTV.  We also collect information related to your use and 
    interaction with the equipment in your home, including the TV receivers, set top boxes, 
    remotes and other devices you may use to access our services. 
    2. How do you collect information?
    In three basic ways: o      You Give It To Us when you make a purchase or set up an account with us; 
    o       We Automatically Collect Information  when you use our networks, products and 
    services. For example, we use network tools to collect your call records; we collect wireless 
    device location from our network and from your device; and we also use cookies, web 
    server logs and other technologies.
    o        We Obtain Information from Outside Sources like credit reports, marketing mailing lists, 
    and commercially available geographic and demographic information along with other 
    publicly available information, such as public posts to social networking sites.  For more 
    information, visit att.com/cookietechnology.  
    3. How do you use this information?
    We use your information to improve your experience and to make our business stronger. Some 
    examples include: o      
    Providing and managing your services, responding to your questions and addressing problems;o       Delivering customized content or advertising, such as personalized offers for products 
    and services that may be of interest to you;
    o      Communicating service updates, offers and promotions;
    o        Protecting network integrity and security, ensuring quality control, optimizing capacity 
    and preventing misuse;
    o      Network enhancement planning, engineering and technical support;
    o        Conducting research and analysis for maintaining, protecting and developing our 
    networks and our services;
    o        Preventing illegal activities, suspected fraud, and potential threats to our networks and 
    our customers’ networks;
    o        Investigating violations of our Terms of Service, Acceptable Use Policies, or other service 
    conditions or restrictions; and
    o      Protecting the safety of any person.
    4. Do you use the information I store using one of your cloud services?
    We only use it to provide you with that service, unless we first get your permission to use it for 
    something different.
    QUESTIONS ABOUT INFORMATION SHARING
    1. Do you provide information for phone books and Caller ID?
    Yes and No. 
    Yes, we share the names, addresses and telephone numbers of our wireline telephone and U-verse 
    Voice customers with businesses that publish directories and provide directory assistance 
    services. We are required by law to do that. We honor your request for non-published or non-listed 
    phone numbers. Once we provide published listing information to those businesses, they may use, 
    sort, package, repackage and make it available again in different formats to anyone.
    Yes, we also provide wireline and wireless calling name and number information for Caller ID, 
    and related services like Call Trace, which allow a person receiving a call to obtain the name and 
    number of the party calling them.
    No, we do not give listing information for wireless numbers to phone book publishers or directory 
    assistance services without your permission.
    2. Do you share my Personal Information internally?
    Yes. Our products and services are developed, managed, marketed and sold by a variety of our 
    affiliated companies.  We may share Personal Information internally, including with our affiliated 
    companies that have a different privacy policy. When we share information with affiliates having 
    a different privacy policy, we require them to protect it in a way consistent with this Privacy Policy.  
    User: 
    Anyone who visits our websites or uses our mobile 
    applications.
    Website:  And other terms like “Internet site,” “site” and “web page” all mean the same thing, 
    namely any page or location on the Internet, no matter what device (cell phone, tablet, laptop, PC, 
    etc.) or protocol (http, WAP, ftp or other) is used to access the page or location.
    QUESTIONS ABOUT THE SCOPE OF THIS POLICY
    1.  To whom does the Policy apply?
    This Privacy Policy applies to customers and users of AT&T products and services, except 
    customers and users of products or services provided by an affiliate with a different privacy policy.
    2.  What does this Policy cover?
    This Privacy Policy covers our practices regarding the information we collect about our customers 
    and users (how we collect it and how we use it). Use of our products and services, as well as visits to 
    our websites, are subject to this Privacy Policy.
    3.  Do you have any Privacy Policies other than this one?
    Yes. Some AT&T affiliates may have separate privacy policies that describe how they collect, use 
    and share information they collect from their customers and users. When we share Personal 
    Information with those affiliates we require them to protect it in a way consistent with this Privacy 
    Policy. 
    Additionally, some of our applications may have terms and conditions that describe other privacy 
    commitments or choices in addition to those in this Privacy Policy.
    Some areas outside the United States require us to work a little differently. In that case, we may 
    adopt separate privacy policies as necessary to reflect the requirements of applicable local laws. 
    Satellite TV subscribers in certain U.S. Territories also may have separate privacy policies.
    The Joint AT&T EchoStar Privacy Policy for AT&T|DISH Network Customer Account Information 
    remains in effect for AT&T|DISH subscribers.
    4.  What about my family members and other users of my AT&T account? Does this Policy apply to 
    them?
    Yes. You’re responsible for making sure all family members or other users under your account 
    understand and agree to this Policy. Get everyone together and talk about it. Or, send it by e-mail 
    to make sure they’re on board. Hang it on the fridge. Up to you, just share it! 
    5.  When is information not covered by this Policy?
    If you purchase or use the products or services of an AT&T affiliate that has a different privacy 
    policy than this one, that privacy policy will apply.
    Additionally, this Privacy Policy does not apply any time you give information to companies other 
    than AT&T. Some examples are:
    o      When you use a non-AT&T Wi-Fi service;
    o      When you download applications or make purchases from other companies while 
    using our Internet or wireless services;
    o      When you go to a non-AT&T website from one of our websites or applications (by 
    clicking on a link or an advertisement, for example);
    o      If you use public forums - such as social networking services, Internet bulletin 
    boards, chat rooms, or blogs- the information is publicly available, and we cannot 
    prevent distribution and use of that information by other parties;
    o      Information about your location, usage and the numbers you dial when you’re out 
    and about and roaming on the network of another company;
    o      When you purchase or use non-AT&T products (such as wireless devices, internet 
    browsers and mobile applications) in combination with our services;
    o      When we license our brand to other companies for their use in marketing and selling 
    certain non-AT&T products and services, information you give those companies is not 
    covered by this Policy.
    6. Can my information be covered by this policy and other privacy policies at the same time?
    Yes, that can happen. For example:
    Sometimes we will work with other, unaffiliated companies to provide a service. In that case your 
    information may be subject to this Policy and that of the other company. For example, if you use 
    AT&T High Speed Internet services “powered by” Yahoo! Inc., your information may be covered by 
    both this Policy and the Yahoo! Privacy Policy.
    If you purchase one of our products or services from a retailer like Best Buy or Amazon.com, for 
    example, any information you provide to them may be subject to both their policy and ours.
    If you connect to our Wi-Fi service through another network, such as one provided in a hotel, 
    airport or other venue, any information collected from your use of that network could be subject to 
    either the AT&T Privacy Policy or the venue policy, and sometimes both. The same thing applies if 
    you connect to our network through your employer’s corporate network, or any network operated 
    by a non-AT&T company.
    We think it’s a great idea to take a look at the privacy policies of any companies you do business 
    with to learn how they use your information.
    7. What about business customers?
    We may have written product or service agreements with our business customers that contain 
    specific provisions about confidentiality, security or handling of information. When one of these 
    agreements differs from or conflicts with this Policy, the terms of those agreements will apply. In all 
    other instances, the terms of this Policy apply.
    QUESTIONS ABOUT THE INFORMATION WE COLLECT, HOW WE COLLECT IT AND HOW WE USE IT1. What information do you collect?
    We may collect different types of information based on your use of our products and services and 
    on our business relationship with you. o      Account Information:•   Contact Information that allows us to communicate with you. We get this information 
    when you order or register for our services. This would include information like your 
    name, address, telephone number and e-mail address.
    •    Billing Information  related to your financial relationship with us, such as the services 
    we provide to you, the telephone numbers you call and text, your payment history, your 
    credit history, your credit card numbers, Social Security number, security codes and 
    your service history. 
    						
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    PRIVACY POLICY
    Location characteristics are types of locations - like “movie theaters.” People who live in a 
    particular geographic area (a city, ZIP-code or ZIP+ 4 code, for example) might appear to have a 
    high interest in movies, thanks to collective information that shows wireless devices from that area 
    are often located in the vicinity of movie theaters. We might create a “movies characteristic” for 
    that area, and deliver movie ads to the people who live there. 
    We may associate your wireless device with a particular geographic area, such as a city, ZIP-code, 
    or ZIP + 4 code, based on your billing address or the cell towers you connect with most frequently. 
    In addition to other privacy protections, the process we use to create our audience segment 
    includes a requirement that the ZIP + 4 or other geographic area to which a wireless location is 
    assigned must contain a minimum of 25 households. ZIP + 4 codes with less than 25 households 
    are combined with other ZIP + 4 codes to satisfy this requirement.
    4. What’s in it for me?
    Just like the name says, you get advertising that’s more relevant to your interests. For example, 
    if a particular audience segment, like adults between the ages of 21 and 25 with a certain income 
    range, has demonstrated a greater interest in movies than other segments, we might send them 
    a movie ad for a movie geared toward young adults. This is just one way we deliver content that’s 
    more relevant.
    5. How do you use information about the programs I watch on TV to advertise to me?
    We combine information about the shows that our customers are watching with their common 
    interests to help us figure out what types of advertising they might be interested in seeing.
    It sometimes works like this: We look at the group of people watching a particular show. We identify 
    common characteristics within that group. We use those characteristics to identify and deliver 
    advertising that might be most relevant to watchers of that TV show. We might also deliver that 
    same advertising during shows that appear to have similar audiences.
    6. Do I ever have a chance to tell you what I’m personally interested in?
    Yes. With some programs offered or powered by AT&T you can sign up to receive text-message 
    offers from businesses that are near your current location and match the interests you’ve 
    selected. You can change your mind at any time and stop participating in these kinds of programs.
    When we add new offers like Internet Preferences, we’ll let you know, so you can decide if you’d 
    like to participate. For example, we may offer you free or discounted services in exchange for the 
    use of your Personal Information for advertising and other similar purposes. We promise, before 
    we use any of your Personal Information (including information we gather as an Internet service 
    provider) for such purposes, we will always give you the opportunity to make an informed choice 
    about whether to participate.
    7. What information do you provide to advertisers?
    We may provide reports to advertisers and other business customers about the success of its 
    advertising campaigns. Those reports contain aggregate information about the number of times 
    a particular ad was viewed, when it was viewed, whether it was viewed on a TV, a mobile device or 
    a computer, demographics associated with the viewing audience and other similar information. 
    Your anonymous information will not be included in aggregate reports about the success of 
    Relevant Advertising campaigns if you have opted-out of Relevant Advertising delivered by AT&T. 
    QUESTIONS ABOUT LOCATION INFORMATION
    1. What is location information?
    Exactly what it sounds like! It includes your ZIP-code and street address, as well as the 
    whereabouts of your wireless device.
    2. How is it used?
    We use it in all kinds of ways, here are some examples:
    o          We Provide Wireless Voice and Data Services: We monitor, collect and use wireless 
    location information, together with other information we get from our network and 
    your wireless device, to maintain and improve our network. We also might use location 
    information with your consent to provide you with a customized experience. For example, 
    when you dial 411 Directory Assistance for a business telephone number, we might use 
    your wireless location information to return the number of the business location closest 
    to you.
    o          Location Based Services (LBS): Your device can be used to access a ton of services 
    based on location. We offer these services via applications that have been pre-loaded or 
    downloaded by you on your device. LBS also may be provided via text message or other 
    functionality. We’ll give you prior notice and ask for your consent when your location is 
    used or shared. The form of consent may vary, but will be appropriate for the type of LBS 
    you use.
    o          LBS from other providers: With your consent (to us or the other company) we also may 
    enable LBS from other companies by providing location information to their developers 
    or location service providers.
    o          We use it for advertising.
    3. How accurate is wireless location information? 
    It depends on the technology we’re using. For example, we can locate your device based on the 
    cell tower that’s serving you. The range could be up to 1,000 meters in any direction from the 
    tower in urban areas, and up to 10,000 meters in rural areas. Wi-Fi networks provide more accurate 
    location information, associating you with the place where the network is located - like a coffee 
    shop - or to an area within or around that place.
    Services such as 411, 911, a “friend locator” application or a navigation/mapping application, 
    require more precise information. So for those we develop a more precise estimate of location 
    by associating the serving cell tower ID with other information, like the latitude and longitude of 
    the tower, radio frequency parameters, GPS information and timing differences in radio signals. 
    Depending on a variety of factors, those methods may estimate the location of your device to 
    within 30 to 1000 meters.
    4. Are you the only ones who can locate my wireless device? 
    Other companies may also be able to locate your device. For example, your handset manufacturer 
    and your operating system provider may be able to locate your device. If you download mobile 
    applications, those apps may be able to obtain your location directly from your handset or the 
    operating system. Mobile applications that give you access to your employer’s network may also 
    give your employer the ability to locate your device.
    We urge you to review Policies of all providers. 
    QUESTIONS ABOUT AGGREGATE AND ANONYMOUS INFORMATION
    1. Where do you get anonymous information?
    Sharing this information helps us offer you the high quality, seamless and innovative range of 
    products you have come to expect from us. Some of these include:
    o       Wireless voice, data, Internet, home security, automation and remote monitoring services 
    provided by AT&T Mobility and AT&T Digital Life; and
    o        The suite of satellite and IPTV services, Voice and High Speed Internet Access services 
    offered by our companies.
    If one of our subsidiaries does not operate under the AT&T brand, information sharing with that 
    subsidiary is handled as though it is a non-AT&T company. 
    3. Do you share my Personal Information with other non-AT&T companies for them to market to me?
    We will only share your Personal Information with other, non-AT&T companies for them to use for 
    the marketing of their own products and services when we have your consent.
    4. Are there any other times when you might provide my Personal Information to other, non-AT&T 
    companies or entities?
    Yes. We share your Personal Information with other, non-AT&T companies that perform services 
    for us, like processing your bill. Because we take our responsibility to safeguard your Personal 
    Information seriously, we do not allow those companies to use it for any purpose other than to 
    perform those services, and we require them to protect it in a way consistent with this Privacy 
    Policy.
    Companies that perform these services may be located outside the United States or the 
    jurisdiction where you reside. If your Personal Information is shared with these companies, it could 
    be accessible to government authorities according to the laws that govern those jurisdictions.
    There are also occasions when we provide Personal Information to other non-AT&T companies or 
    other entities, such as government agencies, credit bureaus and collection agencies, without your 
    consent. Some examples include sharing to: o       
    Comply with court orders, subpoenas, lawful discovery requests and other legal or regulatory 
    requirements, and to enforce our legal rights or defend against legal claims;
    o       Obtain payment or make refunds for products and services that appear on your AT&T 
    billing statements, including the transfer or sale of delinquent accounts or refund 
    obligations to third parties for collection or payment;
    o      Enforce our agreements and protect our rights or property; 
    o      Assist with identity verification and e-mail address validation; 
    o        Notify, respond or provide information (including location information) to a responsible 
    governmental entity in emergency or exigent circumstances or in situations involving 
    immediate danger of death or serious physical injury; and
    o        Notify the National Center for Missing and Exploited Children of information concerning 
    child pornography of which we become aware through the provision of our services.
    5. Do you share my personally identifiable TV Viewing Information with other, non-AT&T 
    companies? 
    We don’t share your personally identifiable TV Viewing Information with other, non-AT&T 
    companies for them to use for the marketing of their own products and services without your 
    consent. We are required to notify you about the special requirements we must follow when it 
    comes to sharing your personally identifiable TV Viewing Information in response to a Court 
    Order:
    Notice Regarding Disclosure of Personally Identifiable Information of Satellite and IPTV 
    Subscribers in Response to Court Order o       In the case of a court order obtained by a non-governmental entity, we are authorized to 
    disclose personally identifiable information collected from TV subscribers as a result of 
    the subscriber’s use of TV service only after providing prior notice to the subscriber.
    o        In the case of a court order obtained by a governmental entity, we are authorized to 
    disclose personally identifiable information collected from TV subscribers as a result of 
    the subscriber’s use of TV service only if, in the court proceeding relevant to the order:
    •  The governmental entity offers clear and convincing evidence that the subject of 
    the information is reasonably suspected of engaging in criminal activity and that the 
    information sought would be material evidence in the case; and
    •  The subject of the information has an opportunity to appear and contest the 
    governmental entity’s claim; and
    •  We have provided notice to the subscriber as required by applicable state law.
    QUESTIONS ABOUT MY INFORMATION & ADVERTISING
    1. Do you use my information to send me advertising?
    Yes. We may use information like the preferences you have expressed and interests you have 
    demonstrated on our websites, in our stores and through use of our products and services, 
    to provide you with marketing information and advertisements for our products and services. 
    Those ads may be delivered on our websites and mobile applications. This is called “first party” 
    advertising. It is part of our service relationship and you are not able to opt-out from this type of 
    advertising. We or our advertising partners may use anonymous information gathered through 
    cookies and similar technologies (available at att.com/cookietechnology), as well as other 
    anonymous and aggregate information that either of us may have to help us tailor the ads you see 
    on non-AT&T sites. For example, if you see an ad from us on a non-AT&T sports-related website, 
    you may later receive an ad for sporting equipment delivered by us on a different website. This is 
    called Online Behavioral Advertising, which is a type of Relevant Advertising. 
    2. Do you use my information for other types of Relevant Advertising?
    Yes. We may also use information we get through your use of our products and services, from our 
    advertising partners, and information like your age and gender to deliver Relevant Advertising 
    that is not Online Behavioral Advertising. We combine your anonymous information with that 
    of other users into aggregate “audience segments.” These segments are based on particular 
    interests and/or factual characteristics that everyone in that audience segment is likely to share. 
    We might use that information to send you advertisements that are relevant to those interests or 
    characteristics. 
    We are careful to only use non-personally identifiable information to create Relevant Advertising 
    with aggregate audience segments that are large enough that you can’t be identified individually.
    3. Do you use the location of my device for advertising purposes?
    Yes. We use information about the locations you visit in order to create combined wireless location 
    interest characteristics that can be used to provide Relevant Advertising to you and others like you.  
    						
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    PRIVACY POLICY
    adult’s information under this Policy.
    3. What can I do to help better protect my child’s information?
    We encourage you to spend time online with your children, and to participate in and monitor their 
    online activity. We have developed a website that offers safety and control tools, expert resources 
    and tips designed to help you manage technology choices and address safety concerns. Please 
    visit att.com/smartcontrols for more information.
    4. What if my child has an AT&T e-mail sub-account?
    If you create an AT&T e-mail sub-account for a child under the age of 13:
    o       With your permission we collect your child’s name, nicknames and aliases, alternative 
    e-mail address, birth date, gender and ZIP-code.
    o        We use the information collected on sub-accounts to create and maintain those 
    accounts, for research, to customize the advertising and content seen on our pages and 
    for other marketing purposes. Your child can use their AT&T e-mail address and password 
    to log onto websites and online services provided by us, like uverse.com. We and our 
    advertising partners may collect and use information about customers who log onto 
    those sites as described in the “Questions about the Information We Collect, How We 
    Collect It and How We Use It” section of this Privacy Policy. A list of the advertising partners 
    who collect information on our sites and the ability to opt-out of advertising provided by 
    those partners is available at att.com/yourchoices. We will not contact a child under the 
    age of 13 about special offers or for marketing purposes without parental consent. You 
    or your child can review, edit, update, and delete information relating to your child’s sub-
    account and, if you no longer wish your child to have such an account, you can revoke your 
    consent at any time, by logging on to manage your account at att.com/cmpchoice.
    You may e-mail us at [email protected], call us at 800.495.1547 or write to us at AT&T Privacy 
    Policy, Chief Privacy Office, 208 S. Akard, Room 1033, Dallas, TX 75202 with any questions or 
    concerns you may have about our Children’s Online Privacy Policy.
    QUESTIONS ABOUT DATA PROTECTION AND SECURITY
    1. Do we sell your Personal Information?
    No. We do not sell your Personal Information to anyone, for any purpose. Period.
    2. How long do we keep your Personal Information?
    We keep your Personal Information as long as we need for business, tax or legal purposes. After 
    that, we destroy it by making it unreadable or undecipherable.
    3. What safeguards does AT&T have in place?
    We’ve worked hard to protect your information. And we’ve established electronic and 
    administrative safeguards designed to make the information we collect secure. Some examples of 
    those safeguards include: o       All of our employees are subject to the AT&T Code of Business Conduct (COBC) and 
    certain state-mandated codes of conduct. Under the COBC, all employees must follow 
    the laws, rules, regulations, court and/or administrative orders that apply to our business 
    - including, specifically, the legal requirements and company policies surrounding the 
    privacy of communications and the security and privacy of your records. We take this 
    seriously, and any of our employees who fail to meet the standards we’ve set in the COBC 
    are subject to disciplinary action. That includes dismissal.
    o        We’ve implemented technology and security features and strict policy guidelines to 
    safeguard the privacy of your Personal Information. Some examples are:
    •   Maintaining and protecting the security of computer storage and network equipment, 
    and using security procedures that require employee user names and passwords to 
    access sensitive data;
    •    Applying encryption or other appropriate security controls to protect Personal 
    Information when stored or transmitted by us;
    •    Limiting access to Personal Information to only those with jobs requiring such access; 
    and
    •    Requiring caller/online authentication before providing Account Information so that 
    only you or someone who knows your Account Information will be able to access or 
    change the information.
    o        Although we strive to keep your Personal Information secure, no security measures are 
    perfect, and we cannot guarantee that your Personal Information will never be disclosed 
    in a manner inconsistent with this Policy (for example, as the result of unauthorized acts by 
    third parties that violate the law or this Policy).
    4.  Will you notify me in case of a security breach?
    Laws and regulations guide us in how to give you notification when certain types of sensitive 
    information are involved in a security breach. We will provide you with notice in accordance with 
    these laws and regulations.
    5.  Can I review and correct my Personal Information?
    Yes. We are happy to help you review and correct the Personal Information we have associated 
    with your account and billing records. Please contact us.
    6.  Have your privacy practices been certified?
    Yes, and we’re very proud of it! TRUSTe has awarded us the TRUSTe Privacy Seal. As an 
    independent third party, TRUSTe’s mission is to accelerate online trust among consumers and 
    organizations globally through its leading privacy Trustmark and innovative trust solutions.
    Our TRUSTe Privacy Seal signifies that TRUSTe has reviewed our Privacy Policy and practices for 
    compliance with TRUSTe’s program requirements. These include transparency, accountability 
    and choice regarding the collection and use of your Personal Information. The TRUSTe program 
    covers only information that is collected through our certified web sites. 
    QUESTIONS ABOUT FUTURE CHANGES
    1.  What happens if there is a change in corporate ownership?
    Information about our customers and users, including Personal Information, may be shared 
    and transferred as part of any merger, acquisition, sale of company assets or transition of 
    service to another provider. This also applies in the unlikely event of an insolvency, bankruptcy or 
    receivership in which customer and user records would be transferred to another entity as a result 
    of such a proceeding.
    2.  Will I be notified if there are changes to this policy?
    Sometimes we’ll collect information about how you use our products using cookies and other 
    similar technologies (visit att.com/cookietechnology). This information doesn’t include your 
    Personal Information and is considered anonymous.
    When we collect information that identifies you personally, we may anonymize it for certain purposes. 
    We remove data fields (such as name, address and telephone number) that can reasonably be used 
    to identify you. We also use a variety of statistical techniques and operational controls to anonymize 
    data. Anonymizing information is one of the tools we use to protect your privacy. 
    2. Tell me more about aggregate information.
    Aggregate information is a form of anonymous information. We combine data that meet certain 
    criteria into anonymous groups. For example, we might want to compare how customers in 
    Beverly Hills, CA (or any city, county or ZIP-code) use their cell phones to how customers in 
    Boulder, CO use their cell phones. In order to do that, we would combine customer data in each of 
    the geographies into anonymous groups and look at all that aggregate data to understand how 
    the two groups are different or similar.
    3. Do you share anonymous or aggregate information?
    Yes, we may share this information with other companies and entities for specific uses, which may 
    include:
    o       Universities, laboratories, think tanks and other entities that conduct networking, social, 
    behavioral, environmental and other types of scientific research, for the purpose of 
    creating fundamental new knowledge;
    o        Municipalities, government or other entities that may use this data for purposes such 
    as municipal and transportation planning, and emergency and disaster response 
    coordination.
    We share this information in external reports like our External Marketing & Analytics Reports and 
    Metric Reports.
    QUESTIONS ABOUT EXTERNAL MARKETING AND ANALYTICS REPORTS
    1. Tell me more about the External Marketing & Analytics Program.
    We use aggregate information to create External Marketing & Analytics Reports that we may sell to 
    other companies for their own marketing, advertising or other similar uses.
    These reports may be a combination of information from wireless and Wi-Fi locations, TV Viewing, 
    calling and texting records, website browsing and mobile application usage and other information 
    we have about you and other customers. You have a choice about whether your anonymous 
    information is included in the reports that we sell or provide to other companies.
    Some examples of External Marketing & Analytics Reports include: o       Reports for retail businesses that show the number of wireless devices in or near 
    their store locations by time of day and day of the week, together with demographic 
    characteristics or other information about the users (such as device type, age or gender) 
    in those groups.
    o        Reports that combine anonymous TV Viewing behaviors with other aggregate information 
    we may have about our subscribers to create reports that would help a TV network better 
    understand the audiences that are viewing their programs, those that are not, how 
    frequently they watch, when they watch and other similar information; and
    o        Reports for device manufacturers that combine information such as device type, make 
    and model with demographic and regional location information to reflect the popularity of 
    particular device types with various customer segments.
    2. Do you provide companies with individual anonymous data as part of your External Marketing & 
    Analytics Program?
    Yes. For example, we might share anonymous TV Viewing Information with media research 
    companies that combine this data with other information to provide audience analysis services 
    about what shows certain audience segments are watching. When we provide individual 
    anonymous information to businesses, we require that they only use it to compile aggregate 
    reports, and for no other purpose. We also require businesses to agree they will not attempt 
    to identify any person using this information, and that they will handle it in a secure manner, 
    consistent with this Policy. 
    3. Do you use my anonymous information in other types of external reports?
    Yes, we may use your anonymous information to provide Metrics Reports to our business 
    customers and service suppliers. These reports are considered part of the underlying service and 
    we do not sell them to other customers or suppliers.
    For example, if you connect to our Wi-Fi service in a hotel, airport or other venue you should know 
    the operator of that venue is our business customer, and that we will provide that operator with 
    Metrics Reports about usage of and communications with the Wi-Fi network in their location. 
    Those reports contain statistical information like: o       The number of devices connecting to the Wi-Fi network, duration of Wi-Fi sessions and 
    the amount of bandwidth used during those sessions; and
    o        Foot-traffic data, including the numbers of devices inside and outside the store at a given 
    time; the number of new and frequent visitors; where visitors are located within the store 
    (e.g., specific departments or other locations within the venue) and frequency of visits and 
    time spent within the store.
    o        NOTE: When your wireless device is turned on, it regularly sends out signals that enable 
    it to connect to cell towers, Wi-Fi access points or other technologies so that we (and 
    others) are able to provide you with services. These signals can be used to determine your 
    device location. You can turn Wi-Fi to the “off” position on the “settings” feature of your 
    device to prevent the collection of these signals by Wi-Fi equipment in retail stores and 
    other public places.
    Another example, we also license video programming from content providers. As part of 
    our agreement, we provide them with Metrics Reports. These reports contain combined 
    measurements and statistical information related to the number of TV subscribers who watched 
    or accessed a particular program at a particular time and other similar measurements.
    QUESTIONS ABOUT OUR ONLINE PRIVACY POLICY FOR CHILDREN
    1. Do you collect information about my children’s use?
    We do not knowingly collect personally identifying information from anyone under the age of 13 
    unless we first obtain permission from the child’s parent or legal guardian.
    2. What happens when my child is using an account not registered to them?
    Internet and wireless devices and services purchased for family use may be used by children 
    without our knowledge. When that happens, information collected may appear to us to be 
    associated with the adult customer who subscribes to our services and will be treated as the  
    						
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    2829
    PRIVACY POLICY
    •   
    If you do not receive acknowledgment of your privacy inquiry or your inquiry is not 
    addressed to your satisfaction, you may contact TRUSTe at feedback-form.truste.com/
    watchdog/request. TRUSTe will serve as a liaison to resolve your concerns. 
    •    You also have the option of filing a complaint with the FTC Bureau of Consumer 
    Protection, at www.ftccomplaintassistant.gov/#crnt&panel1-1 or by calling toll-free
     877.FTC.HELP (877.328.4357; TTY: 866.653.4261). Other rights and remedies also may 
    be available to you under federal or other applicable laws.
    •    If you are a satellite TV subscriber, you also have certain rights under Section 338(i) of 
    the Federal Communications Act  available online at www.gpo.gov/fdsys/pkg/USCODE-
    2011-title47/pdf/USCODE-2011-title47-chap5-subchapIII-partI-sec338.pdf
    Customer Proprietary Network Information (CPNI)
    What is CPNI?
    “CPNI” is information about your phone service from us. Your phone service could be a cell phone 
    or any sort of home or business phone.  The “information” is things like what kind of services you 
    have, how you use them, or billing information. ( Your telephone number, name and address are not 
    considered CPNI.)
    How is CPNI used and disclosed?
    We do not sell, trade or share your CPNI with anyone outside of the AT&T family of companies* or 
    our authorized agents, unless required by law (example: a court order).
    We do use your CPNI internally, however. We may share information about our customers among 
    the AT&T companies and our agents in order to offer you new or enhanced services. For example, 
    we might offer a discount or promotion for Internet or TV services based on your CPNI.
    How may I limit the use of my CPNI?
    AT&T uses technology and security features, and strict policy guidelines with ourselves and our 
    agents, to safeguard the privacy of CPNI.  It is your right and our duty under federal law to protect 
    the confidentiality of your CPNI.
    If you don’t want AT&T to use your CPNI internally for things like offers, here is what you can do: 
    You can “opt out” online, at att.com/ecpnioptout, or You can call 800.315.8303, any time of day, 
    and follow the prompts, or You can speak to a service representative at 800.288.2020 (consumer) 
    or 800.321.2000 (business). 
    For languages other than English and Spanish, please visit world.att.com.
    If you choose to restrict our use of your CPNI, it won’t affect any of your services. You can change 
    your mind at any time about allowing (or not allowing) us to use your CPNI, and we’ll honor your 
    decision until you change it again. If you do restrict your CPNI use, you may still get marketing from 
    us, but it won’t be from using CPNI.
    *  The AT&T Family of Companies are those companies that provide voice, video and broadband-
    related products and/or services domestically and internationally, including the AT&T local 
    and long distance companies, AT&T Corp., AT&T Mobility, DIRECTV, and other subsidiaries or 
    affiliates of AT&T Inc. that provide, design, market, or sell these products and/or services. 
    Customer Service Contact Numbers
    Wireless  — 800.331.0500
    Business  — 800.321.2000
    Residential  — 800.288.2020
    Spanish Language — 800.870.5855
    Satellite TV Services – 800.DIRECTV   or 800.531.5000
    For assistance in other languages, please visit world.att.com.
    Legacy AT&T Consumer  — 800.222.0300
    Customers of the following AT&T family of companies may contact us directly using the following:
    AT&T Internet Services — Customers can manage newsletter subscriptions or other e-mail 
    communications from Yahoo! by modifying their AT&T Yahoo! Marketing Preferences.
    ©2016 AT&T Intellectual Property. All rights reserved. AT&T, Globe logo and DIRECTV are 
    registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.  All other 
    marks are the property of their respective owners. 0616IPRPOL
    We may update this Privacy Policy as necessary to reflect changes we make and to satisfy legal 
    requirements. We will post a prominent notice of material changes on our websites. We will provide 
    you with other appropriate notice of important changes at least 30 days before the effective date.
    YOUR CHOICES & CONTROLS
    1.  You can choose not to receive some types of advertising online, on your satellite TV service or 
    on your wireless device.
    o      Opt-out of Relevant Advertising delivered by AT&T at att.com/internal/adchoices. 
    o       Opt-out of Online Behavioral Advertising provided by AT&T and other advertisers on your 
    computer by clicking the “Advertising Choices” link at the bottom of our web pages.
    o        Opt-out of interest-based advertising on att.net powered by Yahoo! by going to info.
    yahoo.com/privacy/us/yahoo/opt_out/targeting/details.
    o        Opt-out of Online Behavioral Advertising from many other ad networks at www.
    networkadvertising.org/choices.
    o        When you see online ads for AT&T products and services that display this icon, click and 
    you will get information on how to opt-out.
    o        To limit collection of data on web sites that may be used for advertising, go to
     att.com/cookietechnology for information on how to manage cookies, and other similar 
    technologies on your computer.
    2.     Do I have choices about receiving first party advertisements from AT&T?
    Because first party advertising is part of the service you receive when you visit our websites and 
    use our mobile applications, we don’t offer an opt-out for first party advertising.
    3.  Can I choose not to receive other types of marketing from AT&T?
    We realize that unwanted marketing contacts can be a hassle and we’ve worked hard to meet the 
    expectations of customers and potential customers who have expressed a desire to limit certain 
    types of solicitation communications from us.
    E-Mail:  Every marketing e-mail we send contains instructions and a link that will allow you to stop 
    additional marketing e-mails for that product or service type. You also can unsubscribe from AT&T 
    marketing e-mails by going to att.com/remove.
    Text Messages:  Opt-out of AT&T marketing text message contacts by replying “stop” to any 
    message.
    AT&T Consumer Telemarketing:  Ask to be removed from our consumer telemarketing lists 
    by contacting us at one of the numbers at the end of this policy. You also can ask the AT&T 
    representative to remove you from our telemarketing lists when you receive a marketing or 
    promotional call from us.
    AT&T Business Telemarketing: Where required by local laws and/or regulations, we honor 
    requests to be removed from our telemarketing lists from business customers.
    Federal Do Not Call: The FTC maintains a National Do Not Call Registry at donotcall.gov, and some 
    states in the United States may maintain its own Do Not Call Registry. Putting your number on 
    these Registries also may limit our AT&T telemarketing calls to that number.
    Postal Mail: To review our Residential Do Not Mail Policy Statement and to limit postal mail 
    solicitations, go to att.com/donotmail. You will still receive billing statements, legal notices, 
    product updates and other similar correspondence, and you may still receive some promotional 
    mailings.
    All of our practices are designed to satisfy state, provincial and federal legal requirements limiting 
    marketing contacts. Those laws and regulations - such as the requirements governing the state 
    and federal “Do Not Call” lists - generally permit companies to contact their own current and, in 
    some cases, former customers, even when those customers are listed on the federal and state 
    “Do Not Call” lists.
    Restricting our use of your CPNI will not eliminate all types of our marketing contacts.
    4.  Can I choose to exclude my anonymous information from your External Marketing & Analytics 
    and other similar reports? 
    Yes. Go to att.com/cmpchoice to opt-out. This opt-out also applies to the sharing of your 
    anonymous information with other companies for their use in creating marketing and analytics 
    reports. Although this opt out does not apply to Metrics Reports, it will apply if we combine Metrics 
    Report information with other customer information (like demographics) to create reports that we 
    provide to our business customers or service suppliers.
    5.  What is DNS Error Assist? 
    When you mistype a web address, or the address is not working, DNS Error Assist provides 
    an automated list of similar pages – such as possibly the one you meant to type – for your 
    consideration.  The service is provided on your AT&T residential broadband connection, and you 
    can opt-out at att.com/cmpchoice.  You will get a standard “no results found” error message 
    instead of the error-assist page.  
    6.  Are there any other opt-out choices I should know about? 
    We may use services provided by analytics companies to obtain information about website 
    performance and how you use our mobile applications and other products and services. Go to 
    att.com/yourchoices for more information about the opt-outs made available by some of those 
    vendors, and to make choices about participation.
    7.  These Choices and Controls also are available at att.com/yourchoices.
    HOW TO CONTACT US ABOUT THIS POLICY
    •   We encourage you to contact us directly at either of these addresses below for any 
    questions about this Privacy Policy.
    o      E-mail us at [email protected]
    o        Write to us at AT&T Privacy Policy, Chief Privacy Office, 208 S. Akard, Room 1033,
     Dallas,TX 75202.
    •      For questions not related to privacy click on the “Contact Us” link at the bottom of any att.com page. You also can access your online account from the upper right hand corner 
    of our home page at att.com for additional service options. 
    						
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    Notes
    Notes 
    						
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    ATT102410735-13 (08/16)
    ©2016 AT&T Intellectual Proper ty. All rights reser ved  . AT&T and 
    Globe logo are registered trademarks of AT&T Intellectual Property  . 
    All other marks are the proper ty of their respective owners  .
    How to use the U-verse remote control
    Your remote can control your TV and an 
    audio device like a sound bar
    At the time of installation, your remote was set up to control your AT&T HD-ready receiver  . 
    The remote is also capable of controlling other devices, such as a T V, sound bar, or home 
    theater system  . You can access step-by-step instructions on how to program your T V or 
    other devices by pressing the blue HELP  button on your remote control and selecting 
    Remote Control Setup  . 
    Upgrade to the Point Anywhere RF Remote Control for even more 
    convenience and cool features. Learn more at att.com/remotes.
    Power key (U-verse service)
    Access 
     Closed Caption  menu
    Numerical pad
    Return to previous 
     live TV channel
    View and manage 
     DVR recordings Program details
    Onscreen 
    navigation
    Access the Options
     
     menu shortcuts
    Jump forward and backward 
    in set increments
    Content 
    navigation
    Choose your 
    favorite 
    channels and watch  four at once
    Explore, entertain and 
     interact with U-verse Apps
    Change Channels/Page 
    view within the Guide
    Access Self Support
     Application
    Access the latest  On Demand 
    content
    Record  TV with 
    one click
    Go to Main
     Menu screen
    Return to 
     previous screen
    Picture-in-Picture 
     channel browsing
    Return to Live TV
    Go to Program Guide
    Mute TV volume
    Select video 
    source on TV
    Edit text on 
    Search screen
    Printed on recycled paper     
    						
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