ATT System 25 Single Line Telephone User Guide

							Paging
If your company has a paging system, you may access the
system by dialing a code.See your System Administrator for
the Paging access code and for additional information if you
have paging zones.
Using the
1 Listen for
2 Make the
3 Hang up.
Paging System
dial tone, then dial the Paging access code.
announcement.
18 
						

							Park
Parked calls are held calls that can be picked up from any
telephone in the system.When you use the park feature, you
cannot use this feature again on the same phone until the
original parked call is completed. If a parked call is not picked
up within a preset interval (the usual time is two minutes), it
will ring back at the telephone that originally parked the call.
Using Park
1 Press the switchhook and listen for confirmation and dial
tone.
2 Press  *   5  .q q
3 Listen for confirmation tone and dial tone.
4 If the call is for someone else, dial or page that person,
notifying them of the Attendant Console or extension
number that parked the call.
NOTE: If the person does not answer,
twice and complete your conversation
5 Hang up.
Picking Up Parked Calls
press the switchhook
with the caller.
1 Listen for dial tone, then press   *   8  .
q q
2 Dial the extension number that parked the call.
19 
						

							Pickup
Pickup allows you to answer a call that is ringing at another
telephone.
All single-line telephones have this feature. In
addition, your System Administrator may notify you that you
have been assigned to a pickup group. In this case, calls are
picked up differently within your assigned group.
Picking Up Calls
1 Listen for dial tone, then press  *   7  .q q
2 Dial the extension number of the ringing telephone.
Picking Up Calls in Your Pickup Groupq
1 Listen for dial tone.
2 Press   *    7   0  .
q q q
20 
						

							Placing Calls
You can place calls to people inside and outside your company.
Your System Administrator will give you the required outside
line access code.
Placing Inside Calls
1 Lift the handset and listen for dial tone.
2 Dial the extension number.
Placing Outside Calls
1 Listen for dial tone.
2 Dial the outside line access code and listen for dial tone.
3 Dial the telephone number.
21 
						

							Programming Speed Dialing Codes
You can program telephone numbers, account codes, and
System Speed Dialing codes into your Personal Speed Dialing
codes. System 25 allows you to program strings of numbers and
special characters (maximum of 25 characters) into the dialing
codes.
The first part of this entry describes, with examples, how to use
special characters when programming. The remaining part of
this entry describes how to actually program or remove Personal
Speed Dialing codes.
Special Characters
You may need to use the “*”and the “ #” when you program
numbers. The “*”is used as either a 1.5 second pause or as an
actual character. The “#” may be used at the beginning of end-
to-end signaling, at the beginning of a Speed Dialing code, or as
an actual character.
Using* as a Pause
A * by itself will produce a 1.5 second pause. For example,
you may want to program a pause between the outside line
access code and the telephone number.
You program: 9*5557023
This means:9 (1.5 second pause) 555-7023
Using *as a Character
If you want to use the “*” as a
before the “*”.
For example, you may want to
second
code.
pause, a “*”, and 1234,character, you must place a “ #”
program 555-2222 followed by a 3
into a a Personal Speed Dialing
You program:
5552222* * # *1234
This means:5552222 (3 second pause) *1234
22 
						

							Programming Speed Dialing Codes (Continued)
Using # as a Character
If you want to use a“ #  as an actual character, you must place
two “ # ”s in the programmed number.
For example, you may want to program 555-1111 followed by a
1.5 second pause, a“ # “, and 7777 into a Personal Speed Dialing
code.
You program:5551111* # # 7777
This means:5551111 (1.5 second pause) #7777
Using # with Speed Dialing Codes
When you want to have a Speed Dialing code as part of your
programmed number, you should use a single “ # ” for the code.
For example, you may want to program the System Speed
Dialing code“ # 100” into a Personal Speed Dialing code.
You program: #100
This means:System Speed Dialing code # 100
Using #8 to Start End-to-End Signaling
When you place a“ #8” in a programmed number, you tell the
system to start end-to-end signaling.
For example, you may want to program both a telephone
number (to be dialed first), and an identification code (that
should be transmitted to the far end).
You program:9*5554444** # 812345
This means:9 (1.5 second pause) 5554444
(3 second pause)
(start end-to-end signaling) 12345
(Continued)
23 
						

							Programming Speed Dialing Codes (Continued)
Programming or Removing Personal
Speed Dialing Codes
1
2
3
 4 
Listen for dial tone, then press  #   4  .q q
Dial the number you want to program.
or
If you want to remove a number, go to Step 3.
Press “ # “ and a Personal Speed Dialing number (20 - 39).
Listen for confirmation tone, then hang up.
24 
						

							Speed DialingII
Speed dialing allows you to dial telephone numbers (or account
codes) by simply dialing“ #” and a 2- or 3-digit code. There are
two kinds of speed dialing: Personal and System.
Personal Speed Dialing codes are 2-digit numbers that allow you
to program up to twenty personal numbers. These Personal
Speed Dialing codes use the numbers #20 through #39.
System Speed Dialing codes are programmed by your System
Administrator, and are used for numbers that are frequently
called by people in your company. System Speed Dialing codes
use the numbers # 100 through # 189.
For instructions on how to program Personal Speed Dialing
numbers, see the previous section for “Programming or
Removing Personal Speed Dialing Codes”.
Placing Calls
1 Listen for dial tone.
2 Dial the #, followed by the speed dialing code (20 through 39
or 100 through 189).
should be transmitted to the far end).
You program:9*5554444** # 812345
This means:9 (1.5 second pause) 5554444
(3 second pause)
(start end-to-end signaling) 12345
(Continued)
23 
						

							Transfer
You can easily transfer calls to another System 25 telephone.
You can also transfer some calls to outside lines.However, you
should see your System Administrator for more information
about this type of transfer.
When you transfer a call, the original person is temporarily
placed on hold and is not connected to the other person until
you hang up. At that time, the call disappears from your
telephone.
Transferring Calls
1 Press the switchhook.
2 Listen for confirmation
3 Dial the other person’stone and dial tone.
extension.
NOTE: If you misdial the number, return to the person on
hold by pressing the switchhook twice. (If you hear dial
tone, press the switchhook once more.) Then return to
Step 2 and continue.
4  Hang up if you do not want to announce the call.
Otherwise, announce the call and then hang up to complete
the transfer.
NOTE: If
press the
you hearthe person you attempt to call does not answer,
switchhook twice to return to the call on hold. (If
dial tone, press the switchhook once again.)
26 
						

							Glossary
account code
entryfeature that allows you to assign account
codes to calls in order to charge them to
specific customers, clients, or business
cases. This feature may be optional or
mandatory.
assigned featureoptional feature that can be assigned to
your telephone by the System
Administrator.
attendant
call
accountability
call waiting
callback
conferencing
confirmation
tone
coverage
DGCperson who
coming into
may or mayanswers and directs calls
your company.Your system
not have an attendant.
feature that allows you to make calls at
another telephone and charge them to your
extension.
feature that allows you to be notified of an
incoming call while you are on another call.
feature that allows you to request
notification of when a busy extension or
outside line is available, and the call is then
completed for you.
feature that allows you to have three parties
on a call at the same time.
three short tones indicating that an
action was accepted and you can proceed.
feature that allows individuals to have their
calls answered by someone else.
(Direct Group Calling) group of telephones
to which incoming calls are distributed
among the group members.
27