ATT Spirit ConnectT/R Owners Manual
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FeaturesInteractionsLimitations HFAIIf a SPIRIT Telephone is attached to theHFAI cant be turned on or ConnecT/R and if HFAI is on, telephone device off from telephone device. will not ring on intercom calls. HoldIf SPIRIT Telephone places a call on hold andTelephone device cannot telephone device goes off-hook, device may connectpick up a call placed on to next idle (available) line, depending on how you hold by attached SPIRIT set MODE and whether SPIRIT Telephone is on- orTelephone. off-hook. Line ReserveTelephone device may ring with the special ring Telephone device cant use pattern associated with the feature if the attached this feature to reserve a SPIRIT Telephone has used the feature. Ifspecific line. telephone devices receiver is picked up during line reserve ringing, it will be connected to the line reserved by attached SPIRIT Telephone. Manual Signaling Not supported for telephone device.Telephone device cant manually signal other SPIRIT Telephones or telephone devices and will not ring if someone signals its port. 17
18 FeaturesInteractionsLimitations Message LightWhen telephone device is in use, Message light onNone. SPIRIT Telephone (if one is attached) will flash on and off as an alert. To turn this Alert feature off, press [ 1 ] [ # ] on the SPIRIT Telephone without lifting the receiver. To reactivate the Alert feature, press [ 1 ] [ H ] on the SPIRIT Telephone without lifting the receiver. After a power failure, the Alert feature will be reactivated. Night Service (1223/2448If feature is on, device will behave according to Telephone device cant models only)night service ringing options administer for itsturn feature on or off. port. PagingTelephone device can originate All Station PagingTelephone device cant and Loudspeaker Paging (on SPIRIT 308/616receive any pages. models) and Station Group Paging (on SPIRIT 1224/2448 models) as described in the Paging section of this manual. Ringing Line PreferenceWhen telephone device goes off hook, it will be None. connected to the line ringing for it. Speed Calling and Last These features can be used from the attachedThese features are not Number RedialSPIRIT Telephone, then the telephone device candirectly accessible from be connect to the call.the telephone device. Transfer None.Telephone device cannot transfer calls.
Troubleshooting This section should help you determine theRemember that the way your SPIRIT System cause of problems you might encounter andwas customized may influence how a particular help you resolve them. It begins with generaldevice operates. Call the AT&T Helpline at problems, then is categorized according to the 1-800-628-2888 if you need assistance. types of telephone devices you may have attached to your ConnecT/R. Operational DifficultyWhat to Check Ringing Outside call doesnt ringDo Not Disturb active Delayed Ringing active* Abbreviated Ringing active* NO Ringing active* No Access active* Ringer turned off on telephone device Intercom call doesnt ring Call Forward active HFAI active Ringer turned off on telephone device Rings, but nobody thereAbbreviated Ring active* Delayed Ringing active* SPIRIT System sometimes rings once after party hangs up PBX Callback active Line Reserve active Hold Call Reminder active 19* Check with the person in your organization responsible for the SPIRIT System.
20 Operational DifficultyWhat to Check Hold The call is lostSomeone else picked up the held call Other party hung up Telephone device cant access call put on hold by SPIRIT Telephone Miscellaneous No dial toneNot Eligible for Automatic Line Selection active* All available lines are in use Not Available active on some lines* Wont dial outOutside Restriction active* ADMIN switch set to 2,3, or 4 [ H ] and [ # ] dont work on intercomTelephone device cant access SPIRIT feature dial codes ConnecT/R is very warm to the touchThis is normal, especially if the ConnecT/R has been covered by papers or other materials, or if the room temperature is warmer than average. * Check with the person in your organization responsible for the SPIRIT System.
Operational DifficultyWhat to Check Cordless Telephone Doesnt ringSPIRIT customized ringing and line-use options* Receiver out of range Low batteries in cordless phone Ringing switch on cordless phone not on Cant return to OFF modeRe-extend antenna then return phone to OFF mode before collapsing antenna Move closer to the cordless base station (conver- sation range may be greater than on/off range) Calls are noisy or have staticCordless telephones are subject to the same interferences when connected via the ConnecT/R as when connected to a normal telephone line. Poor call quality can be improved by moving toward the base station. You may be able to improve the general transmission quality by moving the location of the cordless base station or by changing the electrical outlets used by the base. Environments with large amounts of metal in the building structure will generally limit the use of cordless phones. Make sure the ConnecT/Rs transformer is at least three feet from the controller. * Check with the person in your organization responsible for the SPIRIT System. 21
22 Operational DifficultyWhat to Check Ring pattern not the same as SPIRIT TelephoneThis is common; there is nothing wrong. Range is short.Move the base to a more central location. Wall mount the base unit (elevating it may increase its range). Be sure the base unit is at least three feet from metal structures or objects. Locate the base at least six feet from electromag- netic sources or microprocessor equipment. If the receiver is used outside, locate the base station near a window. Answer/record Machine Doesnt answerSPIRIT customized ringing options* Wont shut off when SPIRIT answeredMODE switch setting Answers on Held Call ReminderSet answer/record machine to answer after two or more rings Doesnt answer calls when SPIRIT Telephone in useThis is normal. The SPIRIT Telephone and the telephone device share a connection. If the SPIRIT Telephone is being used for an intercom or telephone conversation, the telephone device cannot answer other calls that may be ringing. * Check with the person in your organization responsible for the SPIRIT System.
Operational DifficultyWhat to Check Messages consist of dial tone onlyThis can occur if the calling party hangs up without leaving a message and the answer/ record machine requires a signal from the Central Office before terminating the recording process. If the machine has a voice activation (VOX) setting, switching to VOX will often prevent the problem. Credit Card Readers Wont dial outSPIRIT customized line-use options* ADMIN switch setting Facsimile Machine Wont dial outSPIRIT customized line-use options* ADMIN switch setting Data distortion or interruptionMODE switch setting Doesnt answerSPIRIT customized ringing options* Answers on Held Call ReminderSet facsimile machine to answer after two or more rings * Check with the person in your organization responsible for the SPIRIT System. 23
24 General Operational DifficultyWhat to Check Modem Wont dial outSPIRIT customized line-use option* ADMIN switch setting Data distortion or interruption MODE switch setting Doesnt answerSPIRIT customized line-use option* Answers on Held Call ReminderSet modem to answer after two or more rings * Check with the person in your organization responsible for the SPIRIT System.
Appendix A —Wiring Requirements l l l l 25 Note the following cabling requirements before connecting the equipment. If these limits (which are the same ones that apply to our current SPIRIT System) are exceeded, the ConnecT/R may not work properly. The total wiring length from the controller to the SPIRIT Telephone cannot exceed a total of 1000 feet of 24-gauge DIW (twisted-pair copper) wire or 22-gauge D station wire, plus 25 feet of 4-wire line cord. The total wire length from the controller to the telephone device cannot exceed a total of 1000 feet of 24-gauge DIW (twisted-pair copper) wire or 22-gauge D station wire, plus 25 feet of 4-wire line cord. If the ConnecT/R is installed outside the building where the controller is located, or away from the building where the attached SPIRIT Telephone is located (using exposed wiring), In-Range/ Out-of-Building protec- tors (IROB TII Model 371 or ITW Model SP69073, AT&T order number 31304) must be installed by a qualified technician. Contact your AT&T representative for additional information. If the telephone device will be in a building other than where the ConnecT/R is located, a Block Protector must be installed by a qualified technician (one Block Protector for each remote telephone device). Order an AT&T Model 4C1S (comcode 104386545). In addition, you will need a Building Entrance Protector, which can house up to six 4C1S Block Protectors. Order Model 110ANA1-06 (comcode 105736482). Contact your AT&T representative for additional information.
26 Appendix B —Limited Product Warranty and Limitation of Liability AT&T warrants that the product will be free from defects in material and workmanship for one year from the date of purchase. If the product becomes defective and such defect is reported to AT&T within the one-year warranty period, AT&T will repair or replace the product, at its option, without charge. Any repair or replacement parts or products may be new, remanufactured or refurbished at the option of AT&T. If AT&T determines that the product cannot be repaired or replaced, AT&Twill refund the purchase price of the product. All work under the warranty will be performed by AT&T or its agents during AT&Ts normal business hours within a reasonable time after notice to AT&T of a defect. The limited warranty provided above does not cover damages, defects, malfunctions or product failures caused by: lFailure to follow AT&T’s installation, operation or maintenance instructions. lUnauthorized modification or alteration of the product. lProduct abuse, misuse or the negligent acts of persons not under the reasonable control of AT&T. lPower failure or surges, lightning and other acts of God and the actions of third parties. EXCEPT AS SPECIFICALLY SET FORTH ABOVE, AT&T, ITS AFFILIATES, SUPPLIERS AND DEALERS MAKE NO WARRANTIES, EXPRESS OR IMPLIED, AND SPECIFICALLY DISCLAIM ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Except for damages for personal injury, the liability of AT&T, its affiliates, suppliers and dealers for any loss or damage resulting from any product defector performance under this warranty and regardless of the form of action shall be limited to repair or replacement of the product or a refund of the products purchase price. In no event shall AT&T, its affiliates, suppliers and dealers be liable for indirect, reliance, incidental or consequential damage or loss (including loss of profits) caused or alleged to have been caused by the product.