ATT Merlin 206, 410, 820 Plus Classic Mail Installation Guide

							Troubleshooting
If none of the message lamps work, check to make certain that Classic Mail is configured for the
correct Control Unit type and software package. Confirm that Classic Mail Telephone Emulation jack
#1 is connected to Merlin Voice Terminal port 10. Also confirm that the Merlin Control Unit has
Feature Package 2 and that the cartridge is firmly seated in its socket or that it is an 820D or 820D2.
Next connect a 34 button display set to Voice Terminal port 10. The 34 button display set will confirm
the contents of each programmable key related to port 10. If the keys do not match the template for
an attendants intercom (see page 19, 20 or page 23 for templates), reprogram the keys to conform
with the template. After confirming the correct programming of port 10, verify that each intercom
message lamp can be turned on and off manually from the 34 button display set. If you cant turn the
lights on and off manually, it is likely that the feature cartridge is bad.
If the message lamps work on some phones and not others, follow the same procedure to confirm the
Classic Mail hardware connections and Merlin port 10 programming. If an intercom message lamp
still will not illuminate, the lamp may not be functional. Change the Voice Terminal set. If. after
changing sets, the lamp will not operate, the Merlin voice terminal port is probably bad.
If the Message Waiting Alert prompt does not play over the intercom speaker, first verify that the
Message Alert feature is enabled for the users mailbox. Next confirm that the announce feature on
the users intercom is enabled. This can be done by putting the intercom into program mode and
pressing the intercom button until the green light is illuminated. For Merlin Plus Release 2, put the
intercom in program mode and press *38 to enable the announce feature.
k System Reference Guide Chapter 10 - Troubleshooting Tables
s Fast Track: 6 - 6
Disconnect Supervision
Call into the Merlin using an outside line
Answer the call on this line, then disconnect the far end.
Listen on the Merlin end for dial-tone, busy, howler or silence.
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Troubleshooting
If nothing but silence is returned after a far-end disconnect the Classic Mail may have difficulty releasing a line.
lConfirm that silence is the response to a far-end disconnect. If you enable disconnect supervision, test auto
attendant transfer a number of times making certain that no random disconnects occur. The disconnect
parameters allow fine-tuning to adjust for varying type of telephone lines.
k System Reference Guide Chapter 9 - Adjusting Disconnect Parameters
s Fast Track: 6 - 8
Off-Site Message Alert
Call into the Classic Mail using an outside line
Leave a message in a mailbox that has Off-Site Message Alert activated
Verify the pager or off-site telephone number is contacted by the Classic Mail.
Classic Mail Installation Package 1.6 - Page 11 
						

							Troubleshooting
If the Classic Mail does not call an outside telephone number to deliver a new message, check the following items:
lConfirm that the Classic Mail is not blocked from dialing out on the outside telephone lines. If any of the
Merlin Voice Terminal ports connected to the Classic Mail are call restricted remove this restriction. Verify
the line blocking defined for the Classic Mail. If all lines have been blocked for Off-Site Message Alert,
reprogram the Classic Mail to allow at least one line to dial out. Make certain that all lines that the Classic
Mail is allowed to use for Off-Site Message Alert are not inbound-only lines.
k System Reference Guide Chapter 9 - Blocking Lines for Off-Site Message Alert
s Fast Track: 6 - 3
lIf the Classic Mail is not activating a pager check the items listed above first. If you do not uncover the source of
the problem, manually activate the pager. If you cant do this manually, contact the pager service provider. If
you successfully activate the pager then the likely cause of the failure is an incorrect dialing sequence. To
determine the correct dialing sequence you must estimate the timing of two events. First manually determine the
approximate time in seconds that it takes for the paging service to answer your call and beep to indicate that
digits may now be entered. Next determine how long (in seconds) the paging service allows for entering the first
digit before the disconnecting. When setting up the dialing sequence, include a long enough timed pause after
the dialing number to allow the paging service to answer but not so much that it disconnects before the Classic
Mail dials digits for display or pager identification.
k Mailbox Users Guide Chapter 4 - How Off-Site Message Alert Works
Troubleshooting
If the Classic Mail does not call an outside telephone number to deliver a new message, check the following items:
lConfirm that the Classic Mail is not blocked from dialing out on the outside telephone lines. If any of the
Merlin Voice Terminal ports connected to the Classic Mail are call restricted remove this restriction. Verify
the line blocking defined for the Classic Mail. If all lines have been blocked for Off-Site Message Alert,
reprogram the Classic Mail to allow at least one line to dial out. Make certain that all lines that the Classic
Mail is allowed to use for Off-Site Message Alert are not inbound-only lines.
k System Reference Guide Chapter 9 - Blocking Lines for Off-Site Message Alert
s Fast Track: 6 - 3
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Blocking Lines for Off-Site Message Alert
Busy out all but the blocked line/s.
Leave a message in a mailbox that has Off-Site Message Alert activated
Verify the Classic Mail does not call out on any of the blocked lines
Troubleshooting
If the Classic Mail calls out on the blocked line, double check the line number and make certain that it has been
correctly defined to the Classic Mail.
k System Reference Guide Chapter 9 - Blocking Lines for Off-Site Message Alert
s Fast Track: 6 - 3
Classic Mail Installation Package 1.6 - Page 12 
						

							Pre-Installation
Requirements
Merlin 206, 410 & 820 Basic
(No Feature Modules Installed)
1.   Check Voice Terminal Ports.
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lPlug a Merlin Voice Terminal (using a 34 Button Display Set is required) into each port to be used for
Telephone Emulation (TE).
i Note:When doing this check, use the Telephone Emulation Cable that will be connected to the Classic Mail
to verify that the cord is good. If the telephone does not work, replace the cord and repeat this check.
Verify that the ports are good. If the intercom light goes on and you get intercom dial tone when you lift the hand
set the port is good.
If any voice terminal port is not functioning, notify the Merlin system owner before continuing with Classic Mail
installation.
i Note:Line key programming not possible. No pre-installation programming is required.
2.   Check all vacant Merlin Tel.Co. ports
lMove an existing Public Network connection to a vacant Merlin Tel.Co. port.
lVerify that the port is good by calling the telephone number for that line. If a working connection is made
the port is operational.
lRepeat the previous steps for each vacant Tel.Co. port.
lIf all ports are good and have proceed with installation.
i Note:If any line port is not functioning, notify the Merlin system owner before proceeding with the
installation.
Classic Mail Installation Package 1.6 - Page 13 
						

							Merlin 206, 410 & 820 with Feature Module 1
1.   Check Voice Terminal Ports.
lPlug a Merlin Voice Terminal (using a 34 Button Display Set is required) into ports to be used for Telephone
Emulation (TE).
i Note:When doing this check, use the Telephone Emulation Cable that will be connected to the Classic Mail
to verify that the cord is good. If the telephone does not work, replace the cord and repeat this check.
lVerify that the ports are good. If the intercom light goes on and you get intercom dial tone when you lift the hand
set the port is good.
lIf any voice terminal port is not functioning, notify the Merlin system owner before continuing with Classic Mail
installation.
i Note:Line key programming not possible. No pre-installation programming checks required.
2.   Check all vacant Merlin Tel.Co. ports
lMove an existing Public Network connection to a vacant Merlin Tel.Co. port.
lVerify that the port is good by calling the telephone number for that line. If a working connection is made
the port is operational.
lRepeat the previous steps for each vacant Tel.Co. port.
lIf all ports are good and have proceed with installation.
i Note:   If any line port is not functioning, notify the Merlin system owner before proceeding with the
installation.
Classic Mail Installation Package 1.6 - Page 14 
						

							Merlin 206, 410 & 820 with Feature Module 2
1.   Check Voice Terminal Functionality
Plug a Merlin Voice Terminal (using a 34 Button Display Set is required) into each port to be used for Telephone
Emulation (TE).
i Note:When doing this check, use the Telephone Emulation Cable that will be connected to the Classic Mail
to verify that the cord is good. If the telephone does not work, replace the cord and repeat this check.
Verify that each port is operational. If you can make and receive a call the voice terminal port is good.
Verify that each port has access to all necessary C.O. lines by touching each line button, if the red and green
lights come on you have access, if the lights remain dark there is no access to this line.
If all ports are good and have access to all of the necessary lines proceed with installation.
If the necessary lines do not appear proceed to the next step.
2.   Enter Administration Mode
Plug a Merlin Voice Terminal into port #10 (or port 0 on the 206), place the Admin switch in the Admin
position, (on the 
820 it is located on the front upper left of the KSU, on the 410, switch #10 must be in the
down position, on the 
206, switch #0 must be in the down position).
Slide the Test/Program (T/P) switch on the left side of the Voice Terminal to the 
P position, enter into
System Administration by pressing Administer on the Voice Terminal or dialing 
#01. Do not lift the hand
set or enable the speaker-phone.
3.   Program Intercom Lines
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Dial the intercom number of TE port (the intercom number corresponds with the port number i.e. port 10 =
intercom 10, port 11= intercom 11 etc. On the 206, port 0 = intercom 0 etc.) If all lines to be answered by the
Classic Mail are green dial the next TE intercom number.
If any lines that are to be answered or that require access are 
not lit green, touch the line button and the light
should turn green.
Remove call restrictions from Voice Terminal ports used for Telephone Emulation.
Dial the next TE intercom number or the intercom number of the phone requiring access, and repeat the
previous steps.
Upon completion of programming return the T/P switch on the Voice Terminal to the center position.
NOTE:    If vacant Tel.Co. ports are being used to dedicate access to voice mail, verify that all voice mail users have
access to the vacant lines on their phones by following the previous procedures in steps 2 and 3.
Classic Mail Installation Package 1.6 - Page 15 
						

							4.   Program Intercom Auto Dial buttons for each Voice Terminal port used for Telephone Emulation.
lConnect a 34 button display set to each Voice Terminal Ports used for Telephone Emulation.
lPut the port into program mode by sliding the T/P switch to the P position.
lUsing the diagram on the page 19, program each Intercom Auto Dial button to match the template.
i Note:  This must be done or the Classic Mail will not function properly.
5.   Check all vacant Merlin Tel.Co. ports
lMove an existing Public Network connection to a vacant Merlin Tel.Co. port.
lVerify that the port is good by calling the telephone number for that line. If a working connection is made
the port is operational.
lRepeat the previous steps for each vacant Tel.Co. port.
lIf all ports are good and have proceed with installation.
i Note:If any line port is not functioning, notify the Merlin system owner before proceeding with the
installation.
Classic Mail Installation Package 1.6 - Page 16 
						

							Merlin Plus Release I
820 D
1.   Check Voice Terminal ports. Verify access to necessary lines
lPlug a Voice Terminal (using a 34 Button Display Set is required) into ports to be used for Telephone
Emulation (TE).
i Note:When doing this check, use the Telephone Emulation Cable that will be connected to the Classic Mail
to verify that the cord is good. If the telephone does not work, replace the cord and repeat this check.
lVerify that the ports are good. If the intercom light goes on and you get intercom dial tone when you lift
the hand set the port is good.
lVerify that the ports have access to all necessary C.O. lines by touching the button, if the red and green
lights come on you have access, if the lights remain dark there is no access to this line.
lIf all ports are good and have access to all of the necessary lines proceed with installation.
i Note:If the necessary lines do not appear proceed to the next step.
2.   Enter Administration Mode
lPlug a Voice Terminal into port #10.
lSlide the Test/Program (T/P) switch on the left side of the Voice Terminal to the P position, enter into
System Administration by Hitting Administer on the Voice Terminal or dialing #01. Do not lift the hand
set or enable the speaker-phone.
3.   Program Intercom Lines
lDial the intercom number of TE port (the intercom number corresponds with the port number i.e. port 10 =
intercom 10, port 11= intercom 11 etc.) Press Conference. If all lines to be answered by the Classic Mail are
green, press conference. Repeat this step as necessary.
lIf any lines that are to be answered or that require access are not lit green, touch the line button and the
light should turn green.
lDial the next TE intercom number  or the intercom number of the Voice Terminal requiring access, and
repeat the previous steps.
lUpon completion of programming return the T/P switch on the Voice Terminal to the center position.
i Note:If vacant Tel.Co. ports are being used to dedicate access to voice mail, verify that all voice mail users
have access to the vacant lines on their phones by following the previous procedures in steps 2 and 3.
Classic Mail Installation Package 1.6 - Page 17 
						

							4.   Program Intercom Auto Dial buttons for each Voice Terminal port used for Telephone Emulation.
lConnect a 34 button display set to each Voice Terminal Ports used for Telephone Emulation.
lPut the port into program mode by sliding the T/P switch to the P position.
lUsing the diagram on the page 20, program each Intercom Auto Dial button to match the template.
i  Note: This must be done or the Classic Mail will not function properly.
5.   Check all vacant Merlin Tel.Co. ports
lMove an existing Public Network connection to a vacant Merlin Tel.Co. port.
lVerify that the port is good by calling the telephone number for that line. If a working connection is made
the port is operational.
lRepeat the previous steps for each vacant Tel.Co. port.
lIf all ports are good and have proceed with installation.
i Note:If any line port is not functioning, notify the Merlin system owner before proceeding with the
installation.
Classic Mail Installation Package 1.6 - Page 18 
						

							Classic Mail
Telephone Emulation Template
Merlin 206, 410, 820
1.
2.
3.
Merlin Admin ModeTelephone Emulation TemplateResetting the Merlin System
Plug a Voice Terminal into port 101.
2.
3.
4.
5.1.
2.
3.Put Merlin into Admin
Put Voice Terminal into
Program Mode.mode
Press  i 99Slide the selector switch on the left side
of the voice terminal down to PPress an Intercom Button
Press  i 6Turn the Merlin off, then
on again Press Administrative button (Locatedabove Transfer Button) or press #01
Enter the Voice Terminal
Intercom Number
Repeat for each button
Classic Mail Installation Package 1.6 - Page 19 
						

							Classic Mail
Telephone Emulation Template
Merlin 820D
Merlin Admin ModeTelephone Emulation TemplateResetting the Merlin System
Plug a Voice Terminal into port 10
Slide the selector switch on the left side
of the voice terminal down to P
Press Administrative button (LocatedPut Merlin into Admin
mode
Press  i 99198
Turn the Merlin off, then
1.
2.
3.
4.
5.Put Voice Terminal into
Program Mode.
Press an Intercom Button
Press  i 91
Enter the Voice Terminal
Intercom Number
Repeat for each button
1.
2.
3. 1.
2.
3.
on againabove Transfer Button) or press #01
Classic Mail Installation Package 1.6 - Page 20