AT&T Hsia Voice Starter Guide
Have a look at the manual AT&T Hsia Voice Starter Guide online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 164 ATT manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
Get answers 24/ 7 Visit att.com/support or call 800.288.2020 FC _UVEP100035433_ ATT112200800-7_HSIA _VoiceUser_Guide_Release AT&T Internet and Digital Phone User Guide
pg_2_UVEP100035433_ ATT112200800-7_HSIA _VoiceUser_Guide_Release Table of contents Record your important information here for easy reference.With all your key information in one place, it’s a snap to manage your account and get support when you need it. WI-FI GATEWAY INFORMATIONManufacturer Wi-Fi Network Name (SSID) Wi-Fi Password (Wireless Network Key) Device Access Code Tech’s ID for promo code (P2R) We’re always here to help:• Go to the myAT&T app on your mobile device • Visit att.com/support • Call 800.288.2020 Please have your 4-digit passcode available when calling. pg_3_UVEP100035433_ ATT112200800-7_HSIA _VoiceUser_Guide_Release GENERAL INFORMATIONCustomer name on account Account number Four-digit passcode AT&T Access ID (email address) AT&T Access ID password Voicemail PIN # and authentication code 2 User Guide Important information ..................................................... 3 • Resources & Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 • myAT&T app . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Internet ................................................... 6 • Find your Wi-Fi network name and password . . . . .7 • Go Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 • Connect via Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 • Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 • PC Health Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Digital Phone ............................................... 9 • Blocking features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 • Forwarding features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 • Manage Voicemail Settings Online . . . . . . . . . . . . . . .14 • Voicemail Viewer and Voicemail to Text . . . . . . . . . .15 • Accessing Voicemail messages . . . . . . . . . . . . . . . . . . .15 • Changing PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 AT&T Access ID allows you to manage your account online. You can view and pay your bill, enroll in paperless billing, sign up for AT&T AutoPay, upgrade your account, get updates regarding your service, and much more. PERF / FPO
pg_4_UVEP100035433_ ATT112200800-7_HSIA _VoiceUser_Guide_Release 4 Resources & Solutions Get Started Whether you’re on a PC, smartphone, or tablet: • Configure your email • Troubleshoot your service and resolve issues • Set up Wi-Fi • Bookmark your AT&T “ favorites” and more Go to uverseactivation.att.com to take advantage of all that we have to offer . User guides • Visit att.com/userguides for guides in English • Esta práctica guía rápida también está en español en att.com/uverseguias Manage your account • To manage your account 24/7, download the myAT&T app at att.com/myattapp • To help us keep you informed about important account changes, visit att.com/myatt and click Profile to update your email address and contact numbers • Call 800.288.2020 , and then say “Pay my bill,” or “technical support” • Sign up for paperless billing— conveniently store and retrieve up to 16 months of bills online while reducing your risk of identity theft— by visiting att.com/paperless Troubleshooting and technical support • For support, including live chat, click att.com/support • For Wi-Fi support visit att.com/wifisupport • For installation, setup, and tech support of your Wi-Fi network, regardless of service provider or manufacturer, contact AT&T ConnecTech® by calling 800.270.5103 IPv6 AT&T supports IPv6 across our network, equipment and devices . Visit att.com/ipv6 for more information . Accessibility support • Alternate formats now available in large print or braille . Call 800.288.2020 and request your Internet and Phone User Guide in an alternate format . • Additional accessibility support: v Telephone equipment for visual and/or hearing impaired: Phone: 877 .902 .6350 T T Y: 800 .772 .2889 v Repair Center: Phone: 800 .246 .8464 T T Y: 800 .397 .3172 • Accessible tagged PDF: Visit att.com/userguides • Device compatibility feature: Compatible with any T T Y/ TDD devices with standard phone line pg_5_UVEP100035433_ ATT112200800-7_HSIA _VoiceUser_Guide_Release 5 Seconds count . Save time with the myAT&T mobile app . You can pay your bill, find your Wi-Fi Network Name and Password, get support 24/7, and more . Fix it now! Support tools: Manage your Internet and Phone services . With personalized support you can resolve most issues in seconds . How to log in to your account: • Log in using your Member ID (email address) and password • If you have linked your account to an AT&T Access ID, you can enter either User ID Get started: Download the free myAT&T ap p on your mobile device: • Go to att.com/myattapp from your mobile device • Text the word “app” to 8758 from your AT&T mobile device Billing & payments: Easy access to payment options and billing history anytime, virtually anywhere . OR AT&T < 100% My plansU-verse |Account # myAT&T Overview Current U-verse balance$117.08 0Alerts Go to Billing & payments Manage AutoPay Billing cycle May 18 - Jun 17, 2016 26 days left Internet Billing & payments Usage My plans & features Profile Get help with my service Fix it now! Support tools Unlimited < < < < < < AutoPay scheduled for Jun 7, 2016
pg_6_UVEP100035433_ ATT112200800-7_HSIA _VoiceUser_Guide_Release
6
Internet
pg_7_UVEP100035433_ ATT112200800-7_HSIA _VoiceUser_Guide_Release
7
To find your Wi-Fi Network Name and password without moving
an inch:
Log in to the myAT&T app with your Member ID and password .
Select Fix it now! Support tools .
Select Manage my Wi-Fi . We’ll display the information right there
for you!
INTERNET
F or help, a tt.com/suppor t
Wi-Fi Password: XXXXXXXXXXXX
Wi-Fi Network Name: \fTTXXXXXXX
Go Wi-Fi
Go to your computer’s Wireless Network Settings and refresh the
network list
.
Select your Wi-Fi Network Name from the list .
Enter the Wi-Fi Password in the Password field .
Repeat these steps to configure all of your Wi-Fi enabled computers,
notebooks, tablets, and smartphones .
If your computer doesn’t have built-in wireless capability:
Install and configure a wireless adapter according to the manufacturer’s
instructions .
3
2
1
Find your Wi-Fi network name
and password
The Wi-Fi Network Name (SSID) and Wi-Fi password (Wireless Network Key)
needed to connect your devices to your home network are located on the side
of the gateway . The Wi-Fi Network Name begins with “AT T” or “2WIRE” followed
by several characters . See illustration below .
3
2
1
pg_8_UVEP100035433_ ATT112200800-7_HSIA _VoiceUser_Guide_Release 8 Ethernet cable PC Maintenance Toolbox App Quickly scan your PC for performance issues and make enhancements to correct them—at no charge . We suggest periodically scanning to help keep your PC optimized for increased performance . Also, AT&T ConnecTech specialists are available, for a fee, to fix computer and home network issues . Visit us at http://splus.att.com/UVHSIVoice . Test your Internet connection speed Our speed test takes less than a minute to perform two key measurements (Download and Upload) to help you determine if you should take steps to improve the performance of your online experience . Visit att.com/speedtest . Maximize your speed Visit att.com/tips to learn how to keep your Internet service running at peak speed . Digital Phone pg_9_UVEP100035433_ ATT112200800-7_HSIA _VoiceUser_Guide_Release 9 PHONE Connect via Ethernet Connect Ethernet cable to an available yellow Ethernet port on the Wi-Fi Gateway . Then connect other end of cable to the Ethernet port of your computer, notebook, or printer . Email For email support, visit att.com/esupport/email.jsp To access email from your desktop or mobile device: 1 Go to att.net . 2 In the upper-right side of the screen, select the MAIL icon . 3 Enter your full Email Address (including the portion after the @ symbol) and Password . Note: Your email address and password are usually the same as your primary member ID and password . 4 Select Sign In . To stay signed in, select keep me signed in . Need to set up Internet-connectable devices, such as a surveillance camera, game console, or other remote access tool? If yes, then go to att.com/ portforwarding for easy setup instructions .
pg_10_UVEP100035433_ ATT112200800-7_HSIA _VoiceUser_Guide_Release 10 pg_11_UVEP100035433_ ATT112200800-7_HSIA _VoiceUser_Guide_Release 11 PHONE Blocking features Control who can call you and who can see your Caller ID information Manage features online at att.com/myatt1Manage features using your phone Block Specific Incoming Calls Blocks up to 20 phone numbers • Activate * 60, follow the voice prompts • Deactivate: * 80# Block Anonymous Calls Block incoming calls that don’t have Caller ID • Activate * 77# • Deactivate: * 87# Call BlockingOFF Call Blocking allows you to prevent up to 20 phone numbers from ringing through to your phone. Callers will receive a message saying: the number you dialed will not accept your call. Click on the ‘X’ to remove a number from the list. Note: Call Blocking and Call Screening can not be turned on at the same times. Block calls from numbers on this list: Add Number: ONOFF Add Don’t Save Save Call ScreeningOFF Call Screening allows up to 20 select numbers to ring through while all other calls are blocked. Click on the ‘X’ to remove a number from the list. Note: Call Blocking and Call Screening can not be turned on at the same times. Block calls from numbers on this list: Add Number: ONOFF Don’t Save Save Add Call Filtering Block Your Outgoing Caller ID Hides your name and number on a “per call ” basis • Activate *67, enter the number you are calling, then press # • Deactivate: * 82#, enter the number you are calling, then press #
pg_13_UVEP100035433_ ATT112200800-7_HSIA _VoiceUser_Guide_Releasepg_14_UVEP100035433_ ATT112200800-7_HSIA _VoiceUser_Guide_Release 12 13 PHONE Forwarding Features Send incoming calls to one or more phones Manage features online at att.com/myatt1Manage features using your phone No Answer Call Forwarding Forward all calls when you don’t answer . • Activate *92, enter a forwarding number, then press # • Deactivate: * 93# Busy Call Forwarding Fowards all calls when your line is busy • Activate * 90, enter a forwarding number, then press # • Deactivate: * 91# Safe Call Forwarding Fowards all calls in the event of a service disruption • Activate * 372, enter a forwarding number, then press # • Deactivate: * 373# All Call Forwarding Foward all calls • Activate * 72, enter a forwarding number, then press # • Deactivate: * 73# Exclusive Call Forwarding Fowards calls from up to 20 phone numbers • Activate online at att .com/myatt1 • Deactivate: * 83# or online No Answer Call ForwardingON No Answer Call Forwarding sends any phone calls that aren’t answered to either voicemail or to an alternate phone number: My voicemail, voicemail Access Number: ONOFF Don’t Save Save Phone Features Forwarded to voicemail Address BookVoice Messages (4) Call LogsVoicemail Settings Call Forwarding After ringing my phone for 4 rings (24 Secs) forward unanswered incoming calls to:* Phone number: * Calling charges may be incurred based on where you forward the number to (e.g., international) forward to number will incur standard international rates) or if you exceed time under a defined minutes-per-month plan. Busy Call Forwarding ON Safe Call ForwardingON All Call Forwarding All Call Forwarding allows you to forward all incoming calls to another phone number: My voicemail, voicemail Access Number: ONOFF Don’t Save Save OFF Phone number: * Calling charges may be incurred based on where you forward the number to (e.g., international) forward to number will incur standard international rates) or if you exceed time under a defined minutes-per-month plan.All incoming calls forwarded to:* Forwarded to voicemail Forwarded to voicemail
1415 Voicemail Voicemail Viewer and Voicemail-to-Text Get Voicemail-to-Text (VMT T) on your qualifying iOS or Android device via the Voicemail Viewer App or choose to automatically forward your voicemail messages with VMT T to a designated email address accessible from your smartphone, tablet, or computer . Please visit att.com/vmviewer for more information . Accessing Voicemail Messages From Home 1 Dial either 98 or your home phone number . 2 Enter PIN 3 Press 1 to listen From Any Touchtone Phone 1 Dial your home phone number and PRESS * once you hear your greeting . 2 Enter your PIN 3 Press 1 to listen Changing PIN You can change your existing Personal Identification Number (PIN) that you use to access your mailbox over the phone . Your PIN must be 6-10 digits and should NOT be your phone number or voice mailbox number . From Home 1 Dial *98 from your home phone or dial your home phone number . 2 To change mailbox settings, PRESS 4 for mailbox settings; then PRESS 2 for administrative options; then PRESS 1 for security and hands-free options; then PRESS 1 to change PIN and follow prompts . From Any Touchtone Phone Dial your home phone number . Upon hearing your greeting, PRESS * . Then enter your PIN . PRESS 4 for mailbox settings; then PRESS 2 for administrative options; then PRESS 1 for security and hands-free options; then PRESS 1 to change PIN and follow the prompts . Manage Voicmail Settings Online 1 . Go to att.com/myatt 2 . Log in with your AT&T Member ID (email address) and password 3 . Hover over Home Phone and select Check Voicemail 4 . Select Voicemail Settings PHONE Change PIN Select a personal identification number (PIN) to be used when accessing your voicemail mailbox over the phone. Your PIN must be 6 to 10 digits in length and should not be your phone number or voicemail mailbox number. Don’t SaveSave Voicemail SettingsAddress BookVoice Messages (16) Call LogsPhone Features General Preferences New PIN: Message Transcription allows you to create a text transcript of new voice messages for AT&T Voicemail Viewer App and forwarded messages. ONOFF Don’t SaveSave VoicemailON Messagaes are being received Set Number Of Rings Before Voicemail4 Rings (24 Secs) Reconfirm PIN: All fields below are required Save MessagesDon’t save copy in my Sent Items, Don’t Check new voicemail before logout Voicemail Setup Voicemail mailbox Preferences Security Urgent Playback Medium - PIN required ON AutoplayOFF Choose from options menu to play Change PIN Add/Remove Wireless Number Get and manage all your voicemail in one place. Combine messages from up to two wireless numbers with your voice mailbox. To begin, select Add number and follow the prompts. Wireless numbers Message Transcription Message Details ON Message GreetingsOFFFor Phone #: Content, Date & Time Voicemail integrated for 0 wireless numbers Add number Voicemail t o Te x t Add/Remove AT&T Wireless Message ForwardingON pg_14_UVEP100035433_ ATT112200800-7_HSIA _VoiceUser_Guide_Release pg_15_UVEP100035433_ ATT112200800-7_HSIA _VoiceUser_Guide_Release
BC _UVEP100035433_ ATT112200800-6_HSIA _VoiceUser_Guide_Release ATT112200800-7 Get answers 24/ 7 att.com/support or call 800.288.2020 Internet and Digital Phone User Guide ©2016 AT&T Intellectual Proper ty. All rights reser ved . AT&T and Globe logo are registered trademarks of AT&T Intellectual Property . All other marks are the proper ty of their respective owners . Printed on recycled paper . (6/16)