ATT DEFINITY Generic 3 Call Vectoring/Expert Agent Instructions Manual

G3V4 System Parameters
Issue  4   September 1995
N-3
G3V4 System Parameters
1.The total of VDN, Station, an d Log in ID extensions cannot exceed 25,000.
2,000 for G3rV3
7,084 for G3rV3 for Simultaneous 3-way Conf. Calls
2. Measured limits depend on the CMS release used.
Table N-3. Maximum System Parameters for Call Vectoring/EAS 
for G3V4
ITEMG3vsV4 
ABP/PBPG3sV4 
ABP/PBP G3iV4 G3rV4
Call Vectoring
Max. Skills a Call Can Simultaneously
Queue toNA/3 NA/3 3 3
Priority Levels NA/4 NA/4 4 4
Recorded...

Issue  4   September 1995GL-1 
GL
A
 ACD
See Automatic Call Distribution.
ACD split
A MIA/DDC hunt group  in a system where ACD has been optioned by the customer and where 
the hunt group has been administered as used for ACD.
active call
A call to a VDN that is still active in the switch or tandemed through the switch. The c all remains 
active until the call is released.
active VDN
The active VDN is the c alled VDN as determined by VDN Override. The active VDN would be 
displayed to an answerin g agent...

Glossary
GL-2Issue  4   September 1995 
In terms of network services, answer supervision is a feature offered by the network provider on 
certain types of trunks. When the network returns answer supervision for a particular trunk group, 
the ‘Answer Supervision’ field on the ‘Trunk Group’ form should b e set to a 
yes. The ‘Answer 
Supervision Timeout’ field on the ‘Trunk Group ’ form should be set to a large value in this case.
ASA
See Average Speed of Answer (ASA).
ASAI route request message
The...

Glossary
Issue  4   September 1995GL-3 
The ASA for a sp lit/skill includes the time spent in q ueue and the time ringing an agent. 
The ASA for a VDN includes the time spent in vector processing for the VDN that the c all was 
answered in.
Interval ASA is used  for BCMS and CMS reporting where the ASA is c alculated on reporting 
interval boundaries and the ASA is cleared to zero at the start of each reporting interval.
Rolling ASA is used for vector routing which is a running weighted average...

Glossary
GL-4Issue  4   September 1995 
Call Prompting
A feature that uses vector commands to c ollect and test digits, and/or display digits to the agent 
or pass them to an adjunct processor. Based on the digits dialed, the call is routed  to a d esired 
destination or receives other treatment. External callers must use touch-tone dialing for entering 
digits. The Call Prompting feature can be used with other call vectoring capabilities.
Caller Information (CALLR-INFO) button
A d evice that displays...

Glossary
Issue  4   September 1995GL-5 
CONVERSANT 
A Voice Response Unit (VRU)  produced by AT&T that is prominently used with the Voic e 
Response Integration (VRI)  f e ature.
Converse Data Return code
A feature access code administered on the DEFINITY switch. Whenever data is to be returned 
from CONVERSANT upon completion of a s cript invoked by a 
c onverse vector step, 
CONVERSANT must outpulse the converse data return code immediately prior to outpulsing the 
returned digits.
converse first data...

Glossary
GL-6Issue  4   September 1995 
dequeued average queue time
The average time a call waits until it is answered by another split to which the call is also queued. 
This time is indicated in the CMS Split Summary report.
dial-ahead digits
The touch tone digits that are entered by the caller or returned by a VRU,  b ut not yet c ollected by 
a 
collect digits vector step. Dial-ahead digits are stored in the c all prompting buffer until collected 
by a 
collect digits vector step . See also collected...

Glossary
Issue  4   September 1995GL-7 
Expert Agent Selection (EAS)
An optional feature that provides a group of capabilities including: assigning skills to VDNs and  
agents, defining hunt groups as skills, providing call distrib ution via matching skills, logical 
agents and dire ct agent calling from voice terminals. 
EWT
See Expected Wait Time (EWT).
far-end switch
A switch within the tandem switch configuration of an LAI call setup  that decides whether to 
accept or deny an LAI call according to a...

Glossary
GL-8Issue  4   September 1995 
inflow
A call flow or action that is d efined according to the management system and the switch version 
involved. 
For R3 CMS/BCMS and G3 with call vectoring enabled, the term refers to a call that is answered 
by a split other than a primary split. 
For R2 CMS, when multiple-split queuing is involved, the term refers to a call that requeues to the 
first of multiple splits.
Integrated Services Digital Network (ISDN)
A p ub lic or private network that provides...

Glossary
Issue  4   September 1995GL-9 
J
K
L
LAI
See Look-Ahead Interflow.
latest VDN
The VDN to which the c aller was most re cently routed. The latest VDN is not affe cte d b y VDN 
Override.
LEC
See Local Exchange Carrier (LEC).
Local Exchange Carrier (LEC)
A local phone c ompany.
logical agent - logical agent ID
This capability provides special extensions without hardware called Agent Login IDs to whic h the 
characteristics of the agent (including skills, coverage path, COR, etc.) are assigned....