AT&T 3G Microcell User manual

AT&T 3G MicroCell™
User Manual 

Getting StartedRequirements 4
Getting To Know Your Device  4
Frequently Asked Questions  5
Overview 7
Step 1: Connect your device to the Internet  8
Step 2: Power on your device  10
Step 3: Activate your device online  10
Step 4: Wait while your device connects  10
Step 5: Confirm your success!  11
TroubleshootingHelp With Activating Your 3G MicroCell  12
Help After Activating Your 3G MicroCell  15
Alternate Connection  17
OtherDecoding The Lights On Your 3G MicroCell  18
Important Safety Instructions...

AT&T 3G MicroCell™ User Manual | Getting Started 
45
Getting To Know Your Device Requirements
To use the AT&T 3G MicroCell™, you need:  » High speed Internet service over U-verse®, DSL, or cable. For best 
performance, download speeds of at least 1.5 Mbps and upload 
speeds of at least 256 Kbps are recommended. There are no 
restrictions on broadband service providers. Satellite Internet 
service is not supported.
  » Modem or optional wireless router.
  » Computer with Internet access to activate your...

AT&T 3G MicroCell™ User Manual | Getting Started 
67 Why did my MicroCell lights go 
off during activation?
Your MicroCell automatically checks 
for software updates each time you 
turn it on. If necessary, the MicroCell 
downloads updated software and then 
restarts.  
Will my MicroCell slow down my 
network?
The MicroCell takes up very little of your 
bandwidth. Downloading music, videos, or 
other large files may impact the bandwidth 
available for your MicroCell and affect voice 
quality. 
How do I...

AT&T 3G MicroCell™ User Manual | Getting Started 
89
STEP 1
Connect your device to the Internet.
Select the configuration option that’s right for you to connect your device. 
PLACEMENT TIPSYour MicroCell works best within three feet of a window and not in 
a basement or closet.
You will improve the chances of receiving a GPS signal when you install your MicroCell:
  » On first floor or above basement level.
  » Next to a window with a clear, unobstructed view of the sky.
  » At least one foot away from...

AT&T 3G MicroCell™ User Manual | Getting Started 
1011
Visit att.com/3GMicroCell-Activate and follow 
the instructions on the screen.
You’ll need the following
  » Serial Number (S/N)–it’s on the bottom of the device or the 
box label.
  » Your AT&T wireless phone number/user name and password. 
If you haven’t set up an AT&T online wireless account, you’ll 
need to do so.
Proceed to Step 4 if you completed online activation at the 
AT&T store.
Take a break!You will receive a text message and email once...

AT&T 3G MicroCell™ User Manual | Troubleshooting
1213
Troubleshooting
If your issue cannot be resolved via the troubleshooting steps provided in this section, 
please visit att.com/3GMicroCell-Help or call AT&T Support at 1-800-331-0500.
Help With Activating Your 3G MicroCell
STEP 1: Have you completed online activation?
NO:  Go to 
att.com/3GMicroCell-Activate. 
YES:  Go to STEP #2.
STEP 2: Is your power light flashing red?
NO: Go to STEP #3. 
YES:  
 
Return your MicroCell to the place of purchase for...

AT&T 3G MicroCell™ User Manual | Troubleshooting
1415
Help With Activating Your 3G MicroCell (cont.)  Help After Activating Your 3G MicroCell
My Internet equipment isn’t near a window and I am unable to 
get a GPS lockMy range of coverage on the MicroCell is limited
or
I experience dropped calls on the MicroCell
I can’t get my MicroCell to activate in my basement
•  Use a longer Ethernet cable to move your MicroCell closer  
to a window with a clear, unobstructed view of the sky.
•  If a longer Ethernet...

AT&T 3G MicroCell™ User Manual | Troubleshooting
1617
Help After Activating Your 3G MicroCell (cont.)
Alternate Connection
STEP 1.  Disconnect the existing Ethernet cable between your modem and 
router from your modem.
STEP 2.  Connect the existing Ethernet cable to the “Computer” port on your 
MicroCell (the other end should still be connected to your router). 
STEP 3.  Connect the yellow Ethernet cable to the “Ethernet” port on your 
MicroCell and the Ethernet port on your modem.
STEP 4.  Wait up to 90...

AT&T 3G MicroCell™ User Manual | Other
1819
Status Indicator
Light isThen...
Your MicroCell may need replacement. 
Return it to the place of purchase.
A cable may be disconnected. Make sure that all 
cables are firmly attached. 
It is normal for this light to flash for up to 
3 minutes. If flashing continues for more than 
3 minutes, make sure your MicroCell is connected 
correctly and that all cables are firmly attached. 
Then, restart all devices. 
The MicroCell is not receiving a GPS signal. 
This is...