Apple xserve early 2008 User Manual

Xserve (Late 2006) Troubleshooting — General Information 141
Remote Monitoring Software
Server Monitor
Server Monitor is an application installed with Xserve system software, which can also be 
installed on a Mac OS X client computer, that provides ongoing status monitoring of the 
following information about a remote Xserve:Installed operating system
• 
Drive status and activity
• 
Power supply operation
• 
Enclosure and processor temperature
• 
Fan array operation
• 
Security
• 
Network operation
•...

Xserve (Late 2006) Troubleshooting — Symptom Charts 142
Symptom Charts
How to Use the Symptom Charts
The Symptom Charts included in this chapter will help you diagnose specific symptoms related 
to the product. Because diagnostic steps are listed on the charts in the order of most likely 
solution, try the steps in the order presented. Verify whether or not the product continues to 
exhibit the symptom. If the symptom persists, try the next step.
Note: If a step instructs you to replace a module, and...

Xserve (Late 2006) Troubleshooting — Symptom Charts 143
Memory error message appears on the screen
Reseat the FB-DIMMs.
1.  
Verify that the correct FB-DIMMs are installed.
2.  
Run Apple Xserve Diagnostics. If the test finds bad memory, replace the FB-DIMMs one at a 
3. 
time and test until all bad FB-DIMMs are replaced with known-good modules.
Flashing question mark appears on the connected display
Reseat the drive module in the first drive bay.
1.  
Start up from the system restore disc and check to...

Xserve (Late 2006) Troubleshooting — Symptom Charts 14 4
System shuts down intermittently
Verify that the rear system ID button on the back of the logic board aligns with the opening 
1.  
in the chassis back panel. If it does not, realign the logic board.
Make sure the power cord is plugged in firmly.
2.  
Check that the power source is turned on and the correct voltage is present.
3. 
Make sure the air vents are clear.
4.  
Replace the power cord.
5. 
Check that the fan array connector is connected and...

Xserve (Late 2006) Troubleshooting — Symptom Charts 145
Video is distorted
Refer to the adjustments section of the service manual or owner’s manual for the external 
1.  
display. Adjust display as necessary.
Check mini-DVI adapter pins and replace the adapter, if necessary.
2.  
Test with a known-good display. Replace the display, if necessary.
3. 
Reseat the mezzanine video card.
4.  
Replace the mezzanine video card.
5. 
Hard Drive Modules
Apple Drive Module does not mount or is not recognized by the...

Xserve (Late 2006) Troubleshooting — Symptom Charts 146
Verify the firmware is the most recent version for that drive. Check Software Downloads for 
6.  
any current update.
Reinstall system software.
7.  
Reseat the optical drive cable at both connectors.
8.  
Replace the optical drive cable.
9. 
Replace the optical drive.
10.  
Optical drive does not accept disc
If the Xserve is locked, unlock it.
1.  
Verify the disc is not warped.
2.  
Verify the disc is not the wrong size. Refer to article 58641...

Xserve (Late 2006) Troubleshooting — Symptom Charts 14 7
No response to any key on keyboard
If the Xserve is locked, unlock it.
1.  
Verify that keyboard and mouse connections are secure.
2.  
Remove all USB devices, except the keyboard and mouse. If the keyboard operates correctly, 
3. 
troubleshoot the other USB devices.
Switch the keyboard to a different USB port. If the keyboard operates correctly, replace the 
4.  
logic board. (You can also use System Profiler to verify USB ports.)
Relaunch...

Xserve (Late 2006) Troubleshooting — Symptom Charts 14 8
FireWire device connected to port on front panel: No external FireWire device 
icon appears on the desktop
If the Xserve is locked, unlock it.
1.  
Verify that the FireWire device is turned on and the FireWire cable is securely connected to 
2.  
the device and the Xserve.
If the device requires external power, make sure it is plugged in.
3. 
Check that the FireWire device is listed in System Profiler. If it is, go to step 5. If it is not, go to...

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Views
Xserve (Late 2006) 

Xserve (Late 2006) Views 150
Internal Views
Exploded View 1: Xserve (Late 2006)
Top Cover
922-7866
Front Panel Board Cable
922-7857
Airflow Duc t
922-7867
Fan  Array
076-1248
Backplane-to-Logic
Board Cable
922-7864 Expansion Card s
661-4047
661-4048
661-4197
661-4206
661-4194
661-4195
Vi deo Mezzanine Car d
661-4205
Riser Card  
PCI-X 922-7860
PCI-E 922-7861
FB-DIMMs
512 MB 661-4189
1 GB 661-4190
2 GB 661-4191
4 GB 661-4192
Power Distribution Board 922-7855
Processor Heatsink 076-1251
Processor
3.0 GHz...