Apple xserve cluster node User Manual

16 - Xserve Troubleshooting
Video Symptom Charts
Video
Screen is black, but activity lights ßash at startup, drive operates, blowers are 
running, and power LED is lit
1. Verify that the system ID button on the back of the logic board aligns with the 
opening in the chassis back panel. If it does not, realign the logic board.
2. Reseat the ATA controller board.
3. Check video card connections and connector pins.
4. Test with a known-good monitor. Replace the monitor, if necessary.
5. Remove all...

Xserve Troubleshooting - 17
Hard Drive Symptom Charts
Hard Drive
Flashing question mark appears on the screen
1. Reseat the drive module in the Þrst drive bay.
2. Start up from the system restore CD and check to see if the hard drive shows up on 
the desktop. If it does, go to step 3. If it does not, go to step 5.
3. Run Disk Utility. Update the driver and restart the server.
4. Reinstall system software using the system restore CD that came with the server.
5. Replace the drive module in the Þrst drive...

18 - Xserve Troubleshooting
Hard Drive Symptom Charts
Internal Optical Drive
Optical drive icon does not appear on the desktop
1. If the server is locked, unlock it.
2. Check to see if the optical drive is listed in Apple System ProÞler. If it is, go to step 3. If 
it is not, go to step 9.
3. Verify the correct type of disc is being used. Try using a known-good disc.
4. Try cleaning the disc. (It may not mount if it is dirty or scratched.)
5. If there is a disc stuck in the drive, eject it by restarting...

Xserve Troubleshooting - 19
USB Devices Symptom Charts
Xserve (Slot Load): Disc will not eject
1. If the server is locked, unlock it.
2. Verify the disc is not in use.
3. Drag the disc icon to the trash or select it and press Command-E.
4. Restart the server while holding down the mouse button. 
5. Verify that the bezel over the slot is not bent. If it is, gently bend it back into position.
6. Reseat the optical drive cable at both connectors. 
7. Replace the optical drive cable.
8. Replace the optical...

20 - Xserve Troubleshooting
FireWire Devices Symptom Charts
FireWire Devices
FireWire device connected to port on back panel: No external FireWire device 
icon appears on the desktop 
1. If the server is locked, unlock it.
2. Verify that the FireWire device is turned on and the FireWire cable is securely 
connected to the device and the server.
3. If the device requires external power, make sure it is plugged in.
4. Check that the FireWire device is listed in Apple System ProÞler. If it is, go to step 5....

Xserve Troubleshooting - 21
Network Problems Symptom Charts
Network Problems
Server cannot be seen on network
1. Open the Network system preference and select the Ethernet option. Verify that you 
can now see devices on the network.
2. Boot the server from the Net-install CD. Go to another computer on the same subnet 
and start Server Assistant. If the server can be seen, the server hardware should be 
functioning correctly. Check the software conÞguration on the server, or reinstall and 
reconÞgure the...

22 - Xserve Troubleshooting
Miscellaneous Symptom Charts
Miscellaneous
ID buttons/lights on the back and front of the server are always on, even 
though Server Monitor reports no problems
Make sure the ports and ID button on the back of the logic board align correctly with the 
openings in the chassis.
Original Xserve: Security light on the front of the server is always on, even 
though the server is unlocked. Or service light turns on and off, even though 
Server Monitor does not report any problems....

© 2003 Apple Computer, Inc. All rights reserved.
ð Service Source
Views
Xserve 

Xserve Views - 1
 Internal Views, Xserve
Internal Views, Xserve
Exploded View
Power Supply
661-2664
1 GHz Uni Processor
661-2661 AGP/PCI Single-Slot Riser Card
922-5166
AGP/AGP Single-Slot Riser Card
922-5250
Gigabit Ethernet Card
661-2677
Logic Board
661-2660
Battery
922-4028
Drive
Interconnect
Board
922-5167 Dual-Slot Riser Card
922-5140
Video Card, PCI
661-2679
Blowers
922-5268
DIMM Slots (4)
256 MB DDR
DIMM
661-2658
512 MB DDR
DIMM
661-2659
CD Drive
661-2663
Optical Drive Cable
922-5151
ATA...

2 - Xserve Views
 Internal Views, Xserve
Logic Board
Dual-Slot Riser
Connector
PMU
Reset
Button
DIMM
Slots
Bridge Board ConnectorsPower
Supply
ConnectorSingle-
Slot
Riser
Connector Serial
PortUSB
PortsFireWire
PortsEthernet
Port
Processor Connector Reset
Button
Interrupt
Button
System
Identifier
Button