Apple power mac g4 cube User Manual

 
Power Mac G4 Cube Troubleshooting -   
9  
 Symptom Charts 
Flashing question mark appears on the desktop 
 
1. Start up the computer from the Software Restore disc to verify that the hard disk icon 
can be seen on the desktop. 
2. If the disk icon is visible on the desktop, follow these steps:
¥ Update the driver with Drive Setup. 
¥ Check the disk with Disk First Aid. 
¥ Check for Mac OS software on the startup disk. Remove extra System Folders. 
¥ Perform a clean installation of the Mac OS using the...

 
10 -  
Power Mac G4 Cube Troubleshooting
 Symptom Charts 7. Replace the hard drive. If symptom is resolved, update the ATA device driver and 
install the Mac OS on the replacement drive. 
8. If the symptom is not resolved, test the hard drive in a known-good computer. If the 
hard drive works in a known-good computer, contact Apple to schedule a service 
repair.  
Power
 
Power button lights up when touched, but goes out as soon as you remove 
your Þnger, and the computer does not turn on
 
During...

 
Power Mac G4 Cube Troubleshooting -   
11  
 Symptom Chartsis a customer-installable part in the CIP program.
¥ If the serial number shows a year and work week code of 040 or later (for example 
SG 
040 
MW6JDZ), go to the next step.
8. Remove the top plate assembly and check the proximity switch plate that is secured to 
the power button board on the underside of the top plate. If the plate on the board has 
a notch or if tape is secured under the proximity switch plate, go to the last step....

 
12 -  
Power Mac G4 Cube Troubleshooting
 Symptom Charts 
Sound
 
No sound from speakers and unresponsive USB peripherals
 
The speakers that come with the Power Mac G4 Cube computer may suddenly go silent if 
an Apple Studio Display LCD (ADC) or an Apple Cinema Display (ADC) is connected and 
music is playing with the volume set to maximum. Additionally, USB devices (such as the 
keyboard and mouse) stop responding if they are attached to the monitors USB 
connector. 
1. Connect the speakers directly...

 
Power Mac G4 Cube Troubleshooting -   
13  
 Symptom Charts 
Memory
 
Error message about memory appears on the screen
 
1. Reseat SDRAM DIMMs. 
2. Verify that only compatible PC-100 SDRAM DIMMs are installed. 
3. Run Apple Hardware Test to locate the bad SDRAM DIMM. 
4. If a bad DIMM is detected, replace it with one that is known-good.
Related articles:
¥ 42671 Power Mac G4 Cube: Must Use 35 mm RAM DIMMs
¥ 58684 Power Mac G4 Cube: Installing or Replacing Memory 
Modem
 
Dialup software does not...

 
14 -  
Power Mac G4 Cube Troubleshooting
 Symptom Charts 8. There may be an issue with the server to which you are connecting. Servers 
sometimes develop conditions that disconnect users without explanation. Try calling 
back later or use an alternate number if one is available. 
9. Check with the ISP. 
10. Reseat the modem board. If the problem persists, replace the modem board. 
11. Open the Modem Country Selector utility and make sure modem is set to the correct 
country. 
An alert appears as the...

 
Power Mac G4 Cube Troubleshooting -  
15  
 Symptom Charts 
Modem is slow responding
 
1. Too many people are using the Internet service providers (ISP) Internet services. 
When using an ISP, users need to remember that the ISP only has a limited amount of 
access to the Internet. If a large number of people are dialing in, individuals speeds 
will be affected.
2. Check with the ISP, they might have a reduced capacity due to repair, for example. 
3. Check the phone line. The quality of the phone line...

 
16 -  
Power Mac G4 Cube Troubleshooting
 Symptom Charts 
DVD Player
 
When Apple DVD Player is opened, an alert box appears with this message: 
Apple DVD Player can not open because the required hardware was not 
found 
 
1. Quit all open applications and reopen Apple DVD Player. 
2. Restart the computer and reopen Apple DVD Player. 
3. Using Extensions Manager, select Mac OS 9.x All and restart. 
4.  If the symptom persists, perform a clean installation of the Mac OS and try again. 
5. Ensure all the...

 
Power Mac G4 Cube Troubleshooting -  
17  
 Symptom Charts4. Disconnect all third-party USB devices. If the symptom is resolved, the mouse is OK 
and the issue is with one of the third-party USB devices. Reconnect each USB device 
until the issue reappears. Refer to the third-party USB company for compatibility 
information. 
The pointer moves, but clicking the mouse has no effect
 
1. Start up from the Software Restore disc that came with the computer. If OK, 
troubleshoot extensions or reinstall...

 
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Power Mac G4 Cube