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Apple macbook pro 17 inch late 2008 User Manual

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Page 181

MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting — Hardware Symptom Charts 181
Use a digital camera to test your Apple Remote.
3. 
If you have a digital camera or DV camera with an LCD display, you can use it to see if your 
Apple Remote is emitting a signal. Infrared beams are invisible to the human eye, but most 
digital cameras and video cameras use Charged-Coupled Device (CCD) chips or image 
sensors that are sensitive to infrared light.
To use a camera to test your Apple...

Page 182

MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting — Hardware Symptom Charts 18 2
Built-in iSight Camera
The built-in camera is not recognized
Boot the MacBook Pro to the desktop and launch iChat AV. 
1.   Note: You do not need to be 
connected to a network to use iChat AV to troubleshoot. Verify that the correct versions of 
Mac OS X and iChat AV are installed. Reinstall or update software as needed.
Open the iChat AV preferences and click on the ‘Video’ icon. Verify that the...

Page 183

MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting — Hardware Symptom Charts 18 3
startup chime at least one additional time after the initial startup chime).
Check that the speaker/microphone connector is plugged in.
4.  
Check that the left I/O flex cable connector is properly seated on the logic board.
5. 
Replace the speaker assembly.
6.  
Replace the left I/O board.
7.  
The camera is recognized but the built-in microphone’s audio quality is poor
Open the System Preferences...

Page 184

MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting — Hardware Symptom Charts 18 4
order to view the keys being illuminated, the ambient light needs to be dim.
Check the keyboard backlight flex cable connection to the top case flex cable.
2.  
Replace the keyboard.
3. 
Replace the top case.
4.  
Replace the left ALS board.
5. 
Replace the logic board.
6.  
Keyboard is partially illuminated. 
Check the keyboard backlight cable connection to the top case flex.
1.  
Replace the...

Page 185

MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting — Hardware Symptom Charts 18 5
Verify known-good analog (not digital) telephone line.
2.  
Verify known-good RJ-11 telephone cable.
3. 
Verify RJ-11 cable is not plugged into Ethernet port (should not be physically possible with 
4.  
this MacBook Pro).
Verify RJ-11 telephone cable is firmly installed in the modem port.
5. 
Inspect RJ-11 connector for pin damage. If damaged, replace modem.
6.  
Open Apple System Profiler, and...

Page 186

MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting — Hardware Symptom Charts 18 6
Optical Drive
Optical drive not recognized
Make sure the optical drive is a cable select drive set as a slave (1). 
1.  
Reset PRAM. (After restart, hold down the Command-Option-P-R keys until you hear the 
2.  
startup chime at least one additional time after the initial startup chime).
Make sure the optical drive flex cable is undamaged and properly installed. If damaged, 
3. 
replace the flex...

Page 187

MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting — Hardware Symptom Charts 18 7
Try a different disc.
4.  
Replace the optical drive cable.
5. 
Replace the optical drive.
6.  
Difficulty writing to optical media
Verify that the correct type of disc is being used.
1.  
Try a different brand or speed of CD-R disc.
2.  
Note: Some brands of 24x or 32x CD-R media may not work with the SuperDrive.
Note: There are two factors in the ability for the optical drive to write to media....

Page 188

MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting — Hardware Symptom Charts 18 8
A USB device not recognized by computer
Note: If you are trying to use a serial device with a USB/Serial adapter, check with the 
manufacturer of the adapter for compatibility.Shut down the computer; then press the power button to start the computer.
1.  
Verify that the current driver for the device is installed.
2.  
If the device is a camera, turn on the camera only after initiating the download...

Page 189

MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting — Hardware Symptom Charts 18 9
the pins as directed in Kbase article 303240: 
Use and cleaning of power adapter with 
MagSafe connector .
Remove the battery and connect the power adapter. If the adapter turns on and boots the 
4.  
system, replace the logic board. 
Remove the battery and connect the power adapter. If the adapter turns on and boots the 
5. 
system, replace the logic board. 
Sound
No sound is audible but the...

Page 190

MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting — Hardware Symptom Charts 19 0
Replace the left I/O flex cable.
11 .  
Replace the left I/O board.
12.  
Replace the logic board.
13 .  
Distorted sound from speakers
Verify that the sound quality is normal with known-good external speakers/headphones. If 
1.  
the sound quality is normal, check the speaker wire and connections.
In the Sound system preference pane, check the balance. 
2.  
Compare the same sound and same...
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