Apple macbook pro 17 inch core 2 duo User Manual

							MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting — Hardware Symptom Charts 191
Shut down the system, then press the power button to start the computer.
2.  
Reset the SMC (power manager) as described in “
3.  Resetting the System Management 
Controller (SMC)”  under “Troubleshooting Tips and Tricks” in the previous section.
Make sure the power adapter is connected to a known-good outlet using the AC power cord, 
4.  
not the duckhead. If the intermittent behavior goes away, recommend using the AC cord to 
provide a grounding path for static.
Place the MacBook Pro Mac OS X Install 1 Disc in the optical disc drive, press the start button 
5. 
and hold down the “C” key. Check the cursor movement, to see if the problem is software.
Check the trackpad flex cable connection to the logic board.
6.  
Replace the top case.
7.  
Replace the logic board.
8.  
Video
No video, but computer appears to operate correctly
See Power, but No Video section under the Startup section at the beginning of this chapter.
Dim display, but computer appears to operate correctly
Remove any connected peripherals.
1.  
Make sure the F1 key is not stuck down.
2.  
Press the F2 key (with the fn key pressed and not pressed) to increase the screen brightness.
3. 
Open Display system preference panel and check brightness. If works, replace keyboard.
4.  
Shut down the computer and restart.
5. 
Reset PRAM. (After restart, hold down the Command-Option-P-R keys until you hear the 
6.  
startup chime at least one additional time after the initial startup chime).
Try connecting an external display to check for intact video signal. If no external video 
7.  
appears, skip to step 10 below. Otherwise proceed to next step.
Check connection of the inverter cable to the main logic board.
8.  
Replace the display assembly.
9. 
Replace logic board.
10.  
Computer appears to work, but there is no video on an external device connected 
to the S-video/Composite port of the optional DVI to Video Adapter
The device must be connected to the S-video/composite port while the MacBook Pro is 
1.  
sleeping or off for the device to be recognized.
Verify that the test monitor being used is a known-good device supported by this computer.
2.   
						

							MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting — Hardware Symptom Charts 19 2
Try a different DVI-to-Video Adapter.
3. 
Replace the logic board.
4.  
No video on external VGA device connected to the external monitor (DVI) port
Verify that the test monitor being used is a known-good device supported by this computer.
5. 
Try a different DVI-to-VGA adapter cable.
6.  
Restart the computer and test again.
7.  
Replace the logic board.
8.  
Display has repetitive patterns or shifting color pattern
Check for the latest system software update.
1.  
Check that the LVDS connection is fully seated on the logic board.
2.  
Hook up an external display. If the external video displays the mirrored image correctly, 
3. 
replace the display assembly.
Replace the logic board. 
4.  
Display has permanent vertical or horizontal lines.
Check for the latest System software update 
1.  
Check that the LVDS connection is fully seated on the logic board.
2.  
Hook up an external display. If the external video displays the mirrored image correctly, 
3. 
replace the display assembly.
Replace the logic board.
4.  
Miscellaneous Symptoms
The Date and Time settings reset repeatedly
Note: Resetting the power manager and/or PRAM resets the date and time. The MacBook Pro 
uses a non-rechargeable lithium battery.
Do a backup battery test:
1.  
Set the date and time.
• 
Perform a Shut Down from the Apple menu.
• 
Remove the main battery and disconnect the power adapter for 10 minutes.
• 
Connect the power adapter, insert the battery, and power on the computer.
• 
If the date and time were lost the backup battery may be dead or discharged.
• 
Remove main battery from the unit and leave it plugged in for at least 5 hours.
• 
Replace the backup battery.
2.  
Replace the logic board.
3.  
						

							MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting — Hardware Symptom Charts 19 3
Feet came off the bottom case
Replace the missing foot or feet.
Sleep LED does not come on when lid is closed
Put the computer to sleep using the menu option. If the sleep LED goes on, the computer is 
1.  
not detecting a closed display. If the LED does not go on, skip to step 3.
Place a magnet over the sleep sensor board in the top case. If the system goes to sleep, 
2.  
replace the magnet in the display housing.
Check that the sleep sensor in the top case is plugged in.
3. 
Check that the sleep LED is plugged into the logic board.
4.  
Connect a USB mouse. Short the power on pads on the logic board to boot the system and 
5. 
use the mouse to put the system to sleep from the menu. Measure the voltage at the LED 
connector. If power is present, replace the bottom case.
Replace the logic board.
6.  
Unit unusually hot
This computer runs hotter than previous models. However, the normal operating temperature 
is well within national and international safety standards. Nevertheless, customers may be 
concerned about the unit overheating. To prevent an unneeded repair, you can compare a 
customer’s computer to a running model, if available, at your repair site.
Verify that the customer uses the computer while it is placed on a flat, hard surface.
1.  
Verify that the computer is hotter than expected for normal operation. If possible, compare 
2.  
how hot the computer case feels with how hot the case of a running display model feels.
If the computer is running at a temperature comparable to the test model, refer the 
3. 
customer Knowledge Base article 30612: Apple Portables: Operating Temperature 
Use Activity Monitor to check for runaway applications.
4.  
Check the processor speed.
5. 
Is the processor speed running at the setting the customer set?
6.  
Yes: Continue with the next step.
No: The computer could be overheating. The operating system will automatically reduce the 
processor speed if the computer starts to get too hot. Continue with the next step.
Check for a failed fan.
7.  
Can you hear the fan running?
8.  
Yes: Continue with the next step.
No: This computer has only one fan. If the unit feels too hot and you do not hear a fan 
running or cannot feel the air venting over the top of the keyboard, the fan may have failed. 
Proceed to the Take Apart procedure for replacing the fan. 
						

							MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting — Hardware Symptom Charts 19 4
Check for misplaced or inadequate thermal grease.
9. 
Each processor chip should have .01 to .12 cc (one-third of a single syringe) of grease on it. 
It should look completely covered. See the Heatsink chapter of the Take Apart section for 
complete details.
Is the thermal grease applied in the right places and in the right amount, according to the 
10.  
service manual?
Yes: You have eliminated all the immediately known potential causes of an unusually hot 
unit. Proceed to the Systematic Fault Isolation step of the troubleshooting flowchart.
No: Apply the thermal grease correctly, according to the instructions in the service manual 
then proceed to the Verify Repair step of the troubleshooting flowchart.
For more information on the operating temperature of Apple portable computers, see 
Knowledge Base article 30612: Apple Portables: Operating Temperature .  
						

							MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting — Architecture 19 5
Architecture
The architecture of the 17-inch MacBook Pro is based on the Intel Core 2 Duo microprocessor and 
two ICs, the North Bridge memory controller and the South Bridge I/O controller, connected to 
each other by a Direct Media Interface (DMI) bus. 
The North Bridge provides the bridging functionality among the processor, the memory system, 
the DMI bus, and the 16-lane PCI Express bus to the graphics controller. 
The South Bridge supports these components:Ultra ATA/100 bus for the optical drive (running at UATA/66)
• 
A 1.5 Gbps Serial ATA (SATA) bus for the hard disk drive
• 
1-lane PCI Express link for the AirPort Extreme module
• 
SPI bus, direct memory access bus to the boot ROM
• 
USB 2.0 controller, which in turn supports the Bluetooth module, IR receiver, built-in iSight 
• 
camera, built-in trackpad and keyboard, ExpressCard/34 slot, and 3 external USB 2.0 ports
Channel to the audio subsystem
• 
1-lane PCI Express link for the Ethernet PHY
• 
33 MHz, 32-bit internal PCI bus to the FireWire 400 (1394a) and FireWire 800 (1394b) OHCI 
• 
and PHY
1-lane PCI Express link and one USB 2.0 interface for the ExpressCard 34 mm slot
• 
Direct Media Interface (DMI) bus
• 
A DMA controller internal to the South Bridge supports LPC DMA (low pin count direct memory 
access). The DMA controller has registers that are fixed in the lower 64 KB of I/O space. The DMA 
controller is configured using registers in the PCI configuration space.
Figure 1 (see following page) provides a simplified block diagram of the North Bridge and South 
Bridge ICs and the buses that connect them together. 
						

							MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting — Architecture 19 6
Figure 1: Block diagram 
						

							 Service Source
© 2008 Apple Inc. All rights reserved.
Views
MacBook Pro 17-inch  
(original, Core 2 Duo, 2.4 GHz,  Late 2007 CTO, Early 2008,   
and Late 2008 ) 
						

							MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Views — Exploded View 19 8
MacBook Pro (17-inch original) Exploded View
Keyboard  922-7500
Top Case  922-7501
Logic Board 2.16GHz  661-3977 Logic Board Sleeves  922-7538
Microphone  922-7507
Left Speaker  922-7508
Backup Battery  922-7505
Ambient Light Sensor Dust 
Cover, Right  922-7537
Right Speaker  922-7509
Optical Drive Left Bracket  922-7542
Optical Drive Flex  922-7520
Optical Drive Rear Bracket  922-7544
SuperDrive  661-3909
Optical Drive Right Bracket  922-7543
Gasket Kit  076-1217
Heatsink  922-7502
Thermal Sensor, Heatsink  922-7604
Thermal Sensor, Bottom Case  922-7522
Bottom Case  922-7532
Left Clutch Spring End Cap  
922-7528
Right Clutch Spring End Cap  
922-7529
Memory Door  922-7531
Display Assembly  661-3997
AirPort Extreme Card  661-3890 ExpressCard Cage  922-7503
Left I/O Board  922-7504
Left I/O Board Flex  922-7516
Left I/O Board Cable  922-7517
Left Fan  922-7510
Right Fan  922-7511
Infrared Board  922-7603
Foot  076-1064
Battery  661-3974
Battery Cable  922-7521
Memory (SDRAM DDR2 667) 512MB  661-39931GB  661-3978
Bluetooth Card  922-7189
Bluetooth Antenna  922-7518 Bluetooth Bracket  922-7534
Hard Drive Holder  922-7541
Hard Drive/Bluetooth Flex  922-7519 Hard Drive (SATA)
100GB, 7200  661-3907
120GB, 5400  661-3908
Hard Drive Screws
& Grommets  076-1222 
						

							MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Views — Exploded View 19 9
MacBook Pro (17-inch Core 2 Duo) Exploded View
Keyboard (922-7949)
T op Case (9 22-7950)
Lo gic Board 2. 33GHz (66 1-4235)
Lo
gic Board Slee ves (9 22-7 538)
M icrophone (9 22-7507)
Le ft Speaker (9 22-7958)
Backup Batter y (922-7 952)
Ambient Light Sensor Dust 
Cove r, Right (9 22-7537)
Right Speaker (9 22-7509)
Optical Driv e Left Brack et (922-7542)
Optical Driv e Flex (9 22-75 20)
Optical Driv e Rear Bracket (9 22-7544)
SuperDri ve (66 1-409 8)
Optical Driv e Right Bracket (9 22-7543)
Gasket Kit (0 76-1241) 
Heatsink (9 22-7951)
Thermal Sensor
, Heatsink (9 22-7963)
Thermal Sensor , Bottom Case (9 22-7962)
Bottom Case (9 22-7964)
Le
ft C lutch Spring End Cap   
(9 22-75 28)
Right Clutch Spring End Cap   
(9 22-75 29)
Memor y Door (9 22-7531)
Displa
y Assembly ...
AG , matte (66 1-4236)
glossy (66 1-4237)
Airpor t Card EMI Clip (9 22-7968)
AirP ort Ex treme Card (66 1-4058)
ExpressCard Cage (922-7503)
Le
ft I/O Boar d (922-7 957)
Le ft I/O Boar d Flex (9 22-7959)
Le ft I/O Boar d Cable (922-7960)
Le ft F an (9 22-7953)
Right F an (922-7954)
Infrared Board (9 22-7603)
Fo ot (0 76-1064)
Batter y (661-4231)
Batter
y Cable (9 22-7956)
Memor y (SDRAM DDR2 667)...
1GB (66 1-4233)
2GB (66 1-4234)
Bluetooth Card (9 22-7189)
Bluetooth Antenna (9 22-7955)
Bluetooth Bracket (9 22-7965)
Bluetooth F oil Shield (9 22-7969)
Hard Driv e Bracket (9 22-7966)
Hard Driv e/Bluetooth  Flex (9 22-7961)
Hard Driv e (SATA)...
1 00GB , 7 200 (66 1-4096)
1 60GB , 5400 (66 1-4097)
200GB , 4200 (66 1-4135)
Hard Driv e Screws & Grommets 
(076-1 222) Keyboard Insulators (0
76-1218) 
						

							MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Views — Exploded View 200
MacBook Pro (17-inch 2.4GHz) Exploded View
Keyboard (922-8102)
T op Case (9 22-8103)
Lo gic Board 2. 4 GHz (661-4364)
       2.6  GHz (66 1-4596)
Logic Board Slee ves (9 22-7 538)
M icrophone (9 22-7507)
Le ft Speaker (9 22-8108)
Backup Batter y (922-7 952)
Ambient Light Sensor Dust 
Cove r, Right (9 22-7537)
Right Speaker (9 22-8107)
Optical Driv e Left Brack et (922-7542)
Optical Driv e Flex (9 22-81 12)
Optical Driv e Rear Bracket (9 22-7544)
SuperDri ve (66 1-4282)
Optical Driv e Right Bracket (9 22-7543)
Gasket Kit (0 76-1241) 
Heatsink (9 22-7951)
Thermal Sensor
, Heatsink (9 22-8104)
Ther mal Sensor , Bott om Case , left (9 22-8113)
Bottom Case (9 22-8117)
Le
ft C lutch Spring End Cap   
(9 22-75 28)
Right Clutch Spring End Cap   
(9 22-75 29)
Memor y Door (9 22-8115)
Displa
y Assembly ...
AG , matt e, better (66 1-4346)
glossy , better (66 1-4347)
AG , matt e, hi-res (66 1-4370)
glossy , hi-res (66 1-4371)
Airpor t Card EMI Clip (9 22-7968)
AirP ort Ex treme Card (66 1-4058)
ExpressCard Cage (922-8105)
Le
ft I/O Boar d (922-8 109)
Le ft I/O Boar d Flex (9 22-8110)
Le ft I/O Boar d Cable (922-7960)
Le ft F an (9 22-8106)
Right F an (922-7954)
Infrared Board (9 22-7603)
Fo ot (0 76-1064)
Batter y (661-4231)
Batter
y Cable (9 22-7956)
Memor y (SDRAM DDR2 667)...
1GB (66 1-4365)
2GB (66 1-4366)
Bluetooth Card (9 22-7189)
Bluetooth Antenna (9 22-7955)
Bluetooth Bracket (9 22-7965)
Bluetooth F oil Shield (9 22-7969)
Hard Driv e Bracket (9 22-7966)
Hard Driv e/Bluetooth  Flex (9 22-8111)
Hard Driv e (SATA)...
1 60GB , 5400 (66 1-4280)
1 60GB , 7 200 (66 1-4359)
200GB , 4200 (66 1-4281)
200GB , 7 200 (66 1-4582)
250GB , 5400 (66 1-4583)
Hard Driv e Screws & Grommets 
(076-1 222) Keyboard Insulators (0
76-1218)
Ther mal Senso r, Bottom Case , right (9 22-7962)