Apple macbook pro 17 inch 2 4ghz User Manual

MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting — Hardware Symptom Charts 171
System shuts down intermittently
Disconnect all external peripherals and eject any ExpressCard.
1.  
Consult system.log for possible shutdown error codes using Console (in Utilities folder).  
2.  
Shutdown Code Potential Indication, Issue and/or Fix
3 Normal behavior... power button was pressed for more than four 
seconds to force shutdown.
-5 Normal behavior... regular shutdown
-60 Try charging...

MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting — Hardware Symptom Charts 17 2
Ts0PTop case
Th1H  Thermal sensor on heatsink
TG0H Bottom case thermal sensor near right fan
Th2H Bottom case thermal sensor near left fan
Verify that the left I/O board cable is securely connected and shows no signs of wear. 
11 .  
Try known-good left I/O board.
12.  
Check that the thermal material between the heat exchanger and logic board is in contact 
13 .  
by unscrewing the logic board...

MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting — Hardware Symptom Charts 17 3
AirPort Extreme
Note: The AirPort Extreme card is separate from the Bluetooth module, the AirPort antenna is in 
the clutch barrel behind the gray plastic window, and the Bluetooth module and antenna are 
mounted underneath the top case.
AirPort Extreme card is not recognized
In Mac OS X, use Software Update in System Preferences or see the Apple Software Updates 
1.  
web page to make sure the...

MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting — Hardware Symptom Charts 174
Replace the left I/O board.
11 .  
Replace the main logic board.
12.  
Battery
Warranty Note: If the battery is determined to be the root cause of the customer issue, see 
Kbase article 500644: Portable Computer Battery Screening Process for Apple Service Providers to 
determine if the battery can be replaced under the one-year limited warranty.
Before troubleshooting battery-specific issues, make...

MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting — Hardware Symptom Charts 17 5
The battery won’t charge
Remove any externally connected peripherals.
1.  
Try a known-good power outlet.
2.  
Connect a known-good MagSafe 85W power adapter with power cord or plug. If the DC plug 
3. 
is properly inserted, the LED should light up. If not, troubleshoot the MagSafe connection 
and power adapter. If the LED is green, turn over the computer and press the battery button. 
The battery...

MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting — Hardware Symptom Charts 17 6
allows the battery to properly calculate how much power is left in the battery.
The battery is a consumable part. It can be charged and discharged only so many cycles 
• 
before it becomes depleted and can no longer hold a charge.
Note: The battery calibration procedure is as follows: Plug in the power adapter and fully charge your battery until the light on the power 
a.  
adapter plug changes to...

MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting — Hardware Symptom Charts 17 7
Replace the Bluetooth card.
5. 
Replace the logic board. 
6.  
Bluetooth card not recognized by other devices
Open Bluetooth in System Preferences and make sure that Discoverable is checked under 
1.  
the Settings tab.
Make sure the Bluetooth antenna is properly installed.
2.  
Check that the Bluetooth antenna is connected to Bluetooth card.
3. 
Replace with known-good Bluetooth card.
4.  
Replace...

MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting — Hardware Symptom Charts 17 8
If the number of subpixel anomalies exceeds the acceptable number listed in the above 
3. 
chart, replace the display panel assembly.
Replace
Bright 4 or more
Dark 6 or more
Combination 8 or more
If the number of subpixel anomalies is acceptable, explain to the customer that the pixel 
4.  
anomalies are within specifications, and no repair is necessary.
Important: Do not release the specifications...

MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting — Hardware Symptom Charts 17 9
board by making sure the cage is closer to the main logic board.
Reseat the ExpressCard cage. 
7.  
If the ExpressCard cage is damaged, replace it.
8.  
Replace the left I/O board.
9. 
ExpressCard does not mount to the desktop
Make sure the correct drivers are installed for that ExpressCard.
1.  
Check to see if a known-good ExpressCard works in this slot. The ExpressCard may be bad.
2.  
Check the...

MacBook Pro 17-inch (original, Core 2 Duo, 2.4/2.6GHz, 2008) Troubleshooting — Hardware Symptom Charts 18 0
Knowledge Base article 31077: Hard Drive Data Recovery & Warranty Implications for 
important information.
System boots to flashing question mark:
Refer to the previous Flashing	Question	Mark section for tools to troubleshoot this issue. 
Internal hard drive not recognized:
Boot from the MacBook Pro Mac OS X Install Disc 1 which came with the system (hold down 
1.  
“C” key while booting).
If not...