Apple macbook pro 15 inch late 2008 User Manual
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MacBook Pro (15-inch, Late 2008) Symptom Charts — Communications 61 2010-06-15 3. Verify the antenna connections to the AirPort card are not reversed or loose. Reseat antenna and I/O cable connections. YesLoose connections or crossed antenna N04 NoIf the connectors are secure, antenna connections not reversed and show no signs of damage or wear, go to step 4. 4. Try a known-good AirPort antenna. YesReplace AirPort antenna.N14 NoContinue to use known good antenna, go to step 5. 5. Try a known-good AirPort card.YesReplace AirPort card.N12 NoContinue to use known-good antenna & card; go to step 6. 6. Try a known-good display assembly if available. YesReplace display assembly.L16 NoReplace logic board.M11 Bluetooth Wireless Input Device Loses Connection Unlikely cause: display assembly, speaker assembly, optical drive, hard drive Quick Check SymptomQuick Check Bluetooth Wireless Input Device Loses Connection Check Bluetooth input device has fully charged batteries. Deep Dive CheckResultActionCode 1. System Profiler should list Bluetooth radio device under system hardware. Is Bluetooth device available? YesBluetooth radio present, verify Bluetooth preference settings, go to step 2. NoAttempt Bluetooth repair, go to step 5.
MacBook Pro (15-inch, Late 2008) Symptom Charts — Communications 62 2010-06-15 2. System Preferences has a Bluetooth panel. Ensure Bluetooth is on and discoverable. Are there any devices listed in pairing window? YesChoose known-good device and establish a connection. Go to step 3. NoAttempt Bluetooth repair, go to step 5. 3. Ensure a known-good Bluetooth device is on, in close range and in discoverable mode. Is computer pairing with known-good device? YesPairing verified, connect with user’s device, go to step 4 NoAttempt Bluetooth repair, go to step 5. 4. Is computer pairing with user’s Bluetooth device? YesConnection established, continue testing for connection loss, go to step 8. NoCheck for software updates for both computer & device. K07 5. Run Clamshell Service Diagnostic utility and check for all devices presence. If not found, reseat camera cable on logic board. Verify that a USB Bluetooth controller is visible in System Profiler. YesLoose cable connection.N04 NoGo to step 6. 6. Install a known-good Bluetooth card. Verify that a USB Bluetooth controller is visible in System Profiler. YesReplace Bluetooth card N15 NoGo to step 7 7. Install and test a known-good display assembly. Verify that a USB Bluetooth controller is visible in System Profiler. YesReplace display assembly.L16 NoReplace logic board.M11
MacBook Pro (15-inch, Late 2008) Symptom Charts — Communications 63 2010-06-15 8. Continue to test a known-good Bluetooth device to determine if there is a disconnect. Do not allow computer to sleep during this test. Is link lost during test? YesCheck for software update, 2.4 GHz radio interference or device low battery. If still losing link, replace Bluetooth card. If installed Bluetooth card is known-good or was already replaced, replace top case (for Bluetooth antenna). N14 N14 NoKnown-good device passed test. AirPort Card: Kernel Panic Unlikely cause: power adapter, battery, speakers, optical drive, hard drive, fan, camera, microphone, top case Quick Check SymptomQuick Check AirPort Card: Kernel Panic • Kernel panic on boot • Kernel panic or freezing while attempting to connect to Wi-Fi networks • Kernel panic while transferring data on Wi-Fi networks. 1. Isolate OS by booting from original install media (10.5.x). Attempt to connect to Wi-Fi network. 2. Use Software Update to make sure all AirPort software and firmware updates have been applied. Deep Dive CheckResultActionCode 1. Use Software Update to make sure all AirPort/Bluetooth software and firmware updates have been applied. Ensure MAC address filtering is not enabled on the base station. Is kernel panic resolved? YesSoftware issue. NoGo to step 2.
MacBook Pro (15-inch, Late 2008) Symptom Charts — Communications 64 2010-06-15 2. Run Clamshell Service Diagnostic utility and check for all devices presence. If not found, reseat the camera cable connection to the logic board. Is kernel panic resolved? YesGo to step 4. NoGo to step 3. 3. Isolate AirPort card by removing the I/O connection from the AirPort card. side. Reconnect camera cable connection to logic board. Is kernel panic resolved? YesGo to step 4. NoGo to M06 Kernel Panic / System Crashes. 4. Connect and test with a known-good AirPort card. Is kernel panic resolved? YesReplace AirPort card.N13 NoReplace display assembly.L16
MacBook Pro (15-inch, Late 2008) Symptom Charts — Communications 65 2010-06-15 Wireless Performance Issue / Slow Connection Unlikely cause: power adapter, battery, speakers, optical drive, hard drive, fan, camera, microphone, top case Quick Check SymptomQuick Check Wireless Performance Issue / Slow Connection • Slow or stalled data transfers • Intermittent connection dropouts 1. Check for nearby interference sources in the 2.4/5GHz range such as microwave ovens or cordless phones (Knowledge Base HT1365) 2. (AirPort) Check the number of users trying to use AirPort in the area for possible network congestion. Move closer to base station to improve signal reception. 3. (Bluetooth) Move devices closer together. 4. Check performance with a known-good system 5. (AirPort) Wireless base station checks: a. Base station is not set to low-power transmission mode. b. Base station is not set to a slower protocol mode (802.11b). c. Check for possible Wi-Fi channel overlap (nearby base stations using adjacent channel). 6. Isolate OS by booting from original install media (10.5.x). Attempt to connect to base station (AirPort) or pair with wireless keyboard (Bluetooth) 7. Use Software Update to make sure all AirPort and Bluetooth software and firmware updates have been applied. Deep Dive CheckResultActionCode 1. Inspect the display clutch barrel for damage. AirPort radio is in display clutch barrel area. YesRecord damage: Proceed to possibly repair damaged parts, go to step 2 NoNo visible damage, go to step 2
MacBook Pro (15-inch, Late 2008) Symptom Charts — Communications 66 2010-06-15 2. Turn off Bluetooth. Retest AirPort performance. Refer to Knowledge Base TS1809. YesPossible AirPort interference from the Bluetooth card. Change AirPort base station channel. (Knowledge Base TS1809.) N06 NoContinue by checking connections, go to step 3 3. Run Clamshell Service Diagnostic utility and check for all devices presence. If not found, reseat the camera cable connection to the logic board. YesLoose logic board connectionN04 NoAirPort issue, go to step 4, Bluetooth issue, go to step 8. 4. (AirPort) Verify the antenna connections to the AirPort card are not reversed or loose. Reseat antenna and I/O cable connections. YesLoose connection or crossed antenna N04 NoIf the connectors are secure, antenna connections not reversed and show no signs of damage or wear, go to step 5 5. (AirPort) Try a known-good AirPort antenna and verify that issue is fixed.. YesReplace AirPort antenna.N14 NoContinue to use known good antenna, go to step 6. 6. (AirPort) Try a known-good AirPort card and verify that issue is fixed.. YesReplace AirPort card.N12 NoContinue to use known-good antenna & card, go to step 7. 7. (AirPort) Try a known-good display assembly if available and verify that issue is fixed.. YesReplace display assembly.L16 NoReplace logic board.M11 8. (Bluetooth) Enable Bluetooth and try a known-good Bluetooth card if available. Verify that Bluetooth is pairing with known-good device. YesReplace Bluetooth card. N15 NoGo to step 9.
MacBook Pro (15-inch, Late 2008) Symptom Charts — Communications 67 2010-06-15 9. (Bluetooth) Enable Bluetooth and try a known-good antenna assembly if available. Verify that pairing issue is fixed. YesReplace top case.N14 NoGo to step 10. 10. (Bluetooth) Enable Bluetooth and try a known-good display assembly if available. Verify that Bluetooth is pairing with known-good device. YesReplace display assembly.L16 NoReplace logic board.M11 Wireless Input Device Doesn’t Pair Unlikely cause: display assembly, logic board, optical drive, hard drive Quick Check SymptomQuick Check Wireless Input Device Doesn’t Pair • Can’t get the system to recognize the Bluetooth keyboard or mouse 1. Check Bluetooth System Preference is set to Discoverable. 2. Check Bluetooth device has fully charged batteries. 3. Check for Bluetooth software updates for both the device and Mac OS X. 4. If the Bluetooth pairs with no problems, probe about potential interference issue at user’s site. Deep Dive CheckResultActionCode 1. System Profiler should list Bluetooth radio device under system hardware. Is Bluetooth device available? YesBluetooth radio present, verify Bluetooth preference settings, go to step 2. NoAttempt Bluetooth repair, go to step 5.
MacBook Pro (15-inch, Late 2008) Symptom Charts — Communications 68 2010-06-15 2. System Preferences has a Bluetooth panel. Ensure Bluetooth is on and discoverable. Are there any devices listed in pairing window? YesChoose known-good device and establish a connection. Go to step 3. NoAttempt Bluetooth repair, go to step 5. 3. Ensure a known-good Bluetooth device is on, in close range and discoverable mode, Is system pairing with known- good device? YesPairing verified, connect with user’s device, go to step 4. NoAttempt Bluetooth repair, go to step 5. 4. Is Bluetooth pairing with user’s Bluetooth device? YesIssue resolved. NoCheck for SW update for both System and user device. 5. Run Clamshell Service Diagnostic utility and check for all devices presence. If not found, reseat camera cable with logic board. Is the Bluetooth radio present, on and pairing with a known- good device? YesBad logic board connection. Issue resolved. NoGo to step 6. 6. (Bluetooth) Enable Bluetooth and try a known-good Bluetooth card if available. Is pairing issue fixed? YesReplace Bluetooth card.N15 NoGo to step 7. 7. (Bluetooth) Enable Bluetooth and try a known-good antenna assembly if available. Is pairing fixed? YesReplace top case. N14 NoGo to step 8. 8. (Bluetooth) Enable Bluetooth and try a known-good display assembly if available. Is Bluetooth pairing with a known-good device? YesReplace display assembly.L16 NoReplace logic board.M11
MacBook Pro (15-inch, Late 2008) Symptom Charts — Communications 69 2010-06-15 Uncategorized Symptom Quick Check SymptomQuick Check Uncategorized Symptom Unable to locate appropriate symptom code Verify whether existing symptom code applies to the issue reported by the user. If not, document reported symptom and send feedback to smfeedback@apple. com stating that a suitable symptom code could not be found.
MacBook Pro (15-inch, Late 2008) 70 2010-06-15 Display Display Anomalies Quick Check SymptomQuick Check Display Anomalies • Incorrect/missing colors • Distorted/blurred image • Pixel anomalies • Vertical/horizontal lines • Non-uniform brightness • Image flicker • Image persistence 1. Allow display to reach normal operating temperature for about 15 minutes before evaluating front-of-screen performance. 2. Check display preferences for use of custom display profile. 3. Check brightness setting. 4. Check for Software Updates. 5. Clean glass panel while checking for dust/debris. 6. Go to Deep Dive: General Deep Dive: General CheckResultActionCode 1. Verify if user’s issue is incorrect/ missing colors. YesGo to Incorrect/Missing Colors Deep Dive. NoGo to step 2. 2. Verify if user’s issue is distorted/ blurred image. YesGo to Distorted/Blurred Image Deep Dive. NoGo to step 3. 3. Verify if user’s issue is bright or dark pixel anomalies. YesGo to Pixel Anomalies Deep Dive. NoGo to step 4. 4. Verify if user’s issue is vertical or horizontal lines. YesGo to Vertical/Horizontal Lines Deep Dive. NoGo to step 5. 5. Verify if user’s issue is non- uniform brightness. YesGo to Non-uniform Brightness Deep Dive. NoLCD functioning OK.