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Apple macbook pro 15 inch late 2008 User Manual

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    							MacBook Pro (15-inch, Late 2008) Symptom Charts — Communications 61 2010-06-15
    3. Verify the antenna connections 
    to the AirPort card are not 
    reversed or loose. Reseat 
    antenna and I/O cable 
    connections.
    YesLoose connections or crossed 
    antenna
    N04
    NoIf the connectors are secure, 
    antenna connections not 
    reversed and show no signs 
    of damage or wear, go to step 
    4.
    4.  Try a known-good AirPort 
    antenna.
    YesReplace AirPort antenna.N14
    NoContinue to use known good 
    antenna, go to step 5.
    5. Try a known-good AirPort card.YesReplace AirPort card.N12
    NoContinue to use known-good 
    antenna & card; go to step 6.
    6.  Try a known-good display 
    assembly if available. 
    YesReplace display assembly.L16
    NoReplace logic board.M11
    Bluetooth Wireless Input Device Loses Connection
    Unlikely cause:  display assembly, speaker assembly, optical drive, hard drive
    Quick Check
    SymptomQuick Check
    Bluetooth Wireless Input Device 
    Loses Connection
    Check Bluetooth input device has fully charged 
    batteries.
    Deep Dive
    CheckResultActionCode
    1. System Profiler should list 
    Bluetooth radio device under 
    system hardware.  Is Bluetooth 
    device available?
    YesBluetooth radio present, verify 
    Bluetooth preference settings, 
    go to step 2.
    NoAttempt Bluetooth repair, go 
    to step 5.  
    						
    							MacBook Pro (15-inch, Late 2008) Symptom Charts — Communications 62 2010-06-15
    2. System Preferences has a 
    Bluetooth panel. Ensure 
    Bluetooth is on and 
    discoverable. Are there any 
    devices listed in pairing 
    window?
    YesChoose known-good device 
    and establish a connection. 
    Go to step 3.
    NoAttempt Bluetooth repair, go 
    to step 5.
    3. Ensure a known-good 
    Bluetooth device is on, in close 
    range and in discoverable 
    mode.  Is computer pairing 
    with known-good device?
    YesPairing verified, connect with 
    user’s device, go to step 4
    NoAttempt Bluetooth repair, go 
    to step 5.
    4.  Is computer pairing with user’s 
    Bluetooth device?
    YesConnection established, 
    continue testing for 
    connection loss, go to step 8.
    NoCheck for software updates 
    for both computer & device.
    K07
    5. Run Clamshell Service 
    Diagnostic utility and check 
    for all devices presence. If not 
    found, reseat camera cable on 
    logic board.  Verify that a USB 
    Bluetooth controller is visible 
    in System Profiler.
    YesLoose cable connection.N04
    NoGo to step 6.
    6.  Install a known-good 
    Bluetooth card.  Verify that a 
    USB Bluetooth controller is 
    visible in System Profiler.
    YesReplace Bluetooth card N15
    NoGo to step 7 
    7. Install and test a known-good 
    display assembly. Verify that 
    a USB Bluetooth controller is 
    visible in System Profiler.
    YesReplace display assembly.L16
    NoReplace logic board.M11  
    						
    							MacBook Pro (15-inch, Late 2008) Symptom Charts — Communications 63 2010-06-15
    8. Continue to test a known-good 
    Bluetooth device to determine 
    if there is a disconnect.  Do 
    not allow computer to sleep 
    during this test.  Is link lost 
    during test?  
    YesCheck for software update, 
    2.4 GHz radio interference or 
    device low battery.  
    If still losing link, replace 
    Bluetooth card.    
    If installed Bluetooth card is 
    known-good or was already 
    replaced, replace top case (for 
    Bluetooth antenna).
     
     
     
    N14 
     
     
     
    N14
    NoKnown-good device passed 
    test.
    AirPort Card: Kernel Panic
    Unlikely cause:  power adapter, battery, speakers, optical drive, hard drive, fan, camera, 
    microphone, top case
    Quick Check
    SymptomQuick Check
    AirPort Card: Kernel Panic
    • Kernel panic on boot
    • Kernel panic or freezing while 
    attempting to connect to Wi-Fi 
    networks
    • Kernel panic while transferring 
    data on Wi-Fi networks.
    1. Isolate OS by booting from original install media 
    (10.5.x). Attempt to connect to Wi-Fi network.
    2.  Use Software Update to make sure all AirPort 
    software and firmware updates have been 
    applied. 
    Deep Dive
    CheckResultActionCode
    1. Use Software Update to make 
    sure all AirPort/Bluetooth 
    software and firmware updates 
    have been applied. Ensure 
    MAC address filtering is not 
    enabled on the base station.  Is 
    kernel panic resolved?
    YesSoftware issue.
    NoGo to step 2.  
    						
    							MacBook Pro (15-inch, Late 2008) Symptom Charts — Communications 64 2010-06-15
    2. Run Clamshell Service 
    Diagnostic utility and check 
    for all devices presence. If not 
    found, reseat the camera cable 
    connection to the logic board.  
    Is kernel panic resolved?
    YesGo to step 4.
    NoGo to step 3.
    3. Isolate AirPort card by 
    removing the I/O connection 
    from the AirPort card. side.  
    Reconnect camera cable 
    connection to logic board.  Is 
    kernel panic resolved?
    YesGo to step 4.
    NoGo to M06 Kernel Panic / 
    System Crashes.
    4.  Connect and test with a 
    known-good AirPort card.  Is 
    kernel panic resolved?
    YesReplace AirPort card.N13
    NoReplace display assembly.L16  
    						
    							MacBook Pro (15-inch, Late 2008) Symptom Charts — Communications 65 2010-06-15
    Wireless Performance Issue / Slow Connection
    Unlikely cause:  power adapter, battery, speakers, optical drive, hard drive, fan, camera, 
    microphone, top case
    Quick Check
    SymptomQuick Check
    Wireless Performance Issue / 
    Slow Connection
    • Slow or stalled data transfers
    • Intermittent connection 
    dropouts
    1. Check for nearby interference sources in the 
    2.4/5GHz range such as microwave ovens or 
    cordless phones (Knowledge Base HT1365)
    2.  (AirPort) Check the number of users trying to 
    use AirPort in the area for possible network 
    congestion. Move closer to base station to 
    improve signal reception.
    3. (Bluetooth) Move devices closer together.
    4.  Check performance with a known-good system
    5. (AirPort) Wireless base station checks: 
    a.  Base station is not set to low-power 
    transmission mode. 
    b.  Base station is not set to a slower protocol 
    mode (802.11b). 
    c.  Check for possible Wi-Fi channel overlap 
    (nearby base stations using adjacent channel).
    6. Isolate OS by booting from original install 
    media (10.5.x). Attempt to connect to base 
    station (AirPort) or pair with wireless keyboard 
    (Bluetooth)
    7. Use Software Update to make sure all AirPort and 
    Bluetooth software and firmware updates have 
    been applied.
    Deep Dive
    CheckResultActionCode
    1.  Inspect the display clutch 
    barrel for damage.  AirPort 
    radio is in display clutch barrel 
    area. 
    YesRecord damage:  Proceed 
    to possibly repair damaged 
    parts, go to step 2 
    NoNo visible damage, go to step 
    2  
    						
    							MacBook Pro (15-inch, Late 2008) Symptom Charts — Communications 66 2010-06-15
    2. Turn off Bluetooth.  Retest 
    AirPort performance.    
    Refer to Knowledge Base 
    TS1809.
    YesPossible AirPort interference 
    from the Bluetooth card. 
    Change AirPort base station 
    channel. (Knowledge Base 
    TS1809.)
    N06
    NoContinue by checking 
    connections, go to step 3
    3. Run Clamshell Service 
    Diagnostic utility and check 
    for all devices presence. If not 
    found, reseat the camera cable 
    connection to the logic board.
    YesLoose logic board connectionN04
    NoAirPort issue, go to step 4,  
    Bluetooth issue, go to step 8.
    4.  (AirPort) Verify the antenna 
    connections to the AirPort 
    card are not reversed or loose. 
    Reseat antenna and I/O cable 
    connections.
    YesLoose connection or crossed 
    antenna
    N04
    NoIf the connectors are secure, 
    antenna connections not 
    reversed and show no signs 
    of damage or wear, go to 
    step 5
    5. (AirPort) Try a known-good 
    AirPort antenna and verify that 
    issue is fixed..
    YesReplace AirPort antenna.N14
    NoContinue to use known good 
    antenna, go to step 6.
    6.  (AirPort) Try a known-good 
    AirPort card and verify that 
    issue is fixed..
    YesReplace AirPort card.N12
    NoContinue to use known-good 
    antenna & card, go to step 7.
    7. (AirPort) Try a known-good 
    display assembly if available 
    and verify that issue is fixed.. 
    YesReplace display assembly.L16
    NoReplace logic board.M11
    8.  (Bluetooth) Enable Bluetooth 
    and try a known-good 
    Bluetooth card if available. 
    Verify that Bluetooth is pairing 
    with known-good device. 
    YesReplace Bluetooth card. N15
    NoGo to step 9.  
    						
    							MacBook Pro (15-inch, Late 2008) Symptom Charts — Communications 67 2010-06-15
    9. (Bluetooth) Enable Bluetooth 
    and try a known-good antenna  
    assembly if available. Verify 
    that pairing issue is fixed.
    YesReplace top case.N14
    NoGo to step 10.
    10.  (Bluetooth) Enable Bluetooth 
    and try a known-good display 
    assembly if available. Verify 
    that Bluetooth is pairing with 
    known-good device.
    YesReplace display assembly.L16
    NoReplace logic board.M11
    Wireless Input Device Doesn’t Pair
    Unlikely cause:  display assembly, logic board, optical drive, hard drive
    Quick Check
    SymptomQuick Check
    Wireless Input Device Doesn’t 
    Pair
    • Can’t get the system to 
    recognize the Bluetooth 
    keyboard or mouse
    1. Check Bluetooth System Preference is set to 
    Discoverable.
    2.  Check Bluetooth device has fully charged 
    batteries.
    3. Check for Bluetooth software updates for both 
    the device and Mac OS X.
    4.  If the Bluetooth pairs with no problems, probe 
    about potential interference issue at user’s site.
    Deep Dive
    CheckResultActionCode
    1. System Profiler should list 
    Bluetooth radio device under 
    system hardware.  Is Bluetooth 
    device available?
    YesBluetooth radio present, verify 
    Bluetooth preference settings, 
    go to step 2.
    NoAttempt Bluetooth repair, go 
    to step 5.  
    						
    							MacBook Pro (15-inch, Late 2008) Symptom Charts — Communications 68 2010-06-15
    2. System Preferences has a 
    Bluetooth panel. Ensure 
    Bluetooth is on and 
    discoverable.  Are there any 
    devices listed in pairing 
    window?
    YesChoose known-good device 
    and establish a connection. 
    Go to step 3.
    NoAttempt Bluetooth repair, go 
    to step 5.
    3. Ensure a known-good 
    Bluetooth device is on, in close 
    range and discoverable mode,     
    Is system pairing with known-
    good device?
    YesPairing verified, connect with 
    user’s device, go to step 4.
    NoAttempt Bluetooth repair, go 
    to step 5.
    4.  Is Bluetooth pairing with user’s 
    Bluetooth device?
    YesIssue resolved.
    NoCheck for SW update for both 
    System and user device.   
    5. Run Clamshell Service 
    Diagnostic utility and check 
    for all devices presence. If 
    not found, reseat camera 
    cable with logic board.  Is the 
    Bluetooth radio present, on 
    and pairing with a known-
    good device?
    YesBad logic board connection. 
    Issue resolved.
    NoGo to step 6.
    6.  (Bluetooth) Enable Bluetooth 
    and try a known-good 
    Bluetooth card if available.  Is 
    pairing issue fixed?
    YesReplace Bluetooth card.N15
    NoGo to step 7.
    7. (Bluetooth) Enable Bluetooth 
    and try a known-good antenna 
    assembly if available.  Is pairing 
    fixed?
    YesReplace top case. N14
    NoGo to step 8.
    8.  (Bluetooth) Enable Bluetooth 
    and try a known-good 
    display assembly if available.  
    Is Bluetooth pairing with a 
    known-good device?
    YesReplace display assembly.L16
    NoReplace logic board.M11  
    						
    							MacBook Pro (15-inch, Late 2008) Symptom Charts — Communications 69 2010-06-15
    Uncategorized Symptom
    Quick Check
    SymptomQuick Check
    Uncategorized Symptom
    Unable to locate appropriate 
    symptom code
    Verify whether existing symptom code applies to  the 
    issue reported by the user. If not, document reported 
    symptom and send feedback to smfeedback@apple.
    com stating that a suitable symptom code could not 
    be found.  
    						
    							MacBook Pro (15-inch, Late 2008) 70 2010-06-15
    Display
    Display Anomalies
    Quick Check
    SymptomQuick Check
    Display Anomalies
    • Incorrect/missing colors
    • Distorted/blurred image
    • Pixel anomalies
    • Vertical/horizontal lines 
    • Non-uniform brightness
    • Image flicker
    • Image persistence
    1. Allow display to reach normal operating 
    temperature for about 15 minutes before 
    evaluating front-of-screen performance.
    2.  Check display preferences for use of custom 
    display profile.
    3. Check brightness setting.
    4.  Check for Software Updates.
    5. Clean glass panel while checking for dust/debris.
    6.  Go to Deep Dive: General
    Deep Dive: General
    CheckResultActionCode
    1. Verify if user’s issue is incorrect/
    missing colors.
    YesGo to Incorrect/Missing 
    Colors Deep Dive.
    NoGo to step 2.
    2.  Verify if user’s issue is distorted/
    blurred image.
    YesGo to Distorted/Blurred 
    Image Deep Dive.
    NoGo to step 3.
    3. Verify if user’s issue is bright or 
    dark pixel anomalies.
    YesGo to Pixel Anomalies Deep 
    Dive.
    NoGo to step 4.
    4.  Verify if user’s issue is vertical or 
    horizontal lines.
    YesGo to Vertical/Horizontal 
    Lines Deep Dive.
    NoGo to step 5.
    5. Verify if user’s issue is non-
    uniform brightness.
    YesGo to Non-uniform 
    Brightness Deep Dive.
    NoLCD functioning OK.  
    						
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