Apple Mac Pro Server Mid2010 User Guide
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91 Chapter 4 Problem, Meet Solution Network Connections Make sure the Ethernet cable is plugged into your computer and into the network. Check the cables and power supplies to your Ethernet hubs and routers. If you have two or more computers sharing an Internet connection, make sure your network is set up properly. You need to know if your ISP provides only one IP address or if it provides multiple IP addresses, one for each computer. If only one IP address is used, then you must have a router capable of sharing the connection, also known as network address translation (NAT ) or “IP masquerading.” For setup information, check the documentation provided with your router or ask the person who set up your network. You can use an AirPort base station to share one IP address among multiple computers. For information about using an AirPort base station, search for “AirPort” in the Help Center or see the AirPort support website at www.apple.com/support/airport. If you cannot resolve the issue using these steps, contact your ISP or network administrator.
92Chapter 4 Problem, Meet Solution Maximizing Ethernet Performance Your computer performs best when the Ethernet port to which it is connected is set to autonegotiate. Ask your network administrator to verify this setting. Note: If you experience connection problems on your network, make sure your network switch is set to autonegotiate, if possible. If a switch’s port is not autonegotiating, your computer detects the appropriate speed but defaults to half-duplex mode. If the switch’s port at the other end of the link is configured for full-duplex mode, a large number of late events can occur on the link. If it isn’t possible to set the switch to autonegotiate, then set the switch’s port to half-duplex. For more information, see the documentation that came with the Ethernet switch. Keeping Your Software Up to Date You can connect to the Internet and automatically download and install the latest free software versions, drivers, and other enhancements from Apple. When you are connected to the Internet, Software Update checks to see if any updates are available for your computer. You can set your Mac Pro to check for updates periodically, and then you can download and install updated software. To check for updated software: 1 Choose Apple () > Software Update. 2 Follow the onscreen instructions. ÂFor more information, search for “Software Update” in Help Center. ÂFor the latest information about Mac OS X Lion Server, go to the Lion Server website at www.apple.com/macosx/server. ÂFor the latest information about Mac OS X, go to www.apple.com/macosx.
93 Chapter 4 Problem, Meet Solution Learning More, Service, and Support If your Mac Pro needs service, take it to an Apple Authorized Service Provider (AASP) or contact Apple for service. You can find more information about your Mac Pro through online resources, onscreen help, or System Information. Online Resources For online service and support information, go to www.apple.com/support. Choose your country from the pop-up menu. You can search the AppleCare Knowledge Base, check for software updates, or get help from Apple’s discussion boards. Onscreen Help You can often find answers to your questions, as well as instructions and troubleshooting information, in Help Center. In the Finder, choose Help > Help Center. System Information To get information about your computer, use System Information. System Information shows you which hardware and software is installed, the serial number and operating system version, how much memory is installed, and more. Open System Information (in the Utilities folder in Launchpad). System information is also available by choosing About This Mac from the Apple menu. AppleCare Service and Support Your Mac Pro comes with 90 days of technical support and one year of hardware repair warranty coverage at an Apple Store or an Apple-authorized repair center, such as an Apple Authorized Service Provider. You can extend your coverage by purchasing the AppleCare Protection Plan. For information, visit www.apple.com/support/products or visit the website address for your country listed in the table.
94Chapter 4 Problem, Meet Solution If you need assistance, AppleCare telephone support representatives can help you with installing and opening applications, and basic troubleshooting. Call the support center number nearest you (the first 90 days are complimentary). Have the purchase date and your Mac Pro serial number ready when you call. Note: Your 90 days of complimentary telephone support begins on the date of purchase. Telephone fees may apply. Apple also offers expert support for Mac OS X Lion Server. Beyond the scope of the complimentary 90-day support, these products offer assistance with in-depth technical issues for one full year. AppleCare OS Support delivers consultative telephone and email support for networking and workflow issues in Mac OS X Lion Server environments. AppleCare Help Desk Support provides graphical user interface-level assistance with Mac OS X Server network configuration and sever administration. AppleCare OS Support plans also include support for command-line tools and mixed-platform integration. Choose from three levels of AppleCare OS Support—Select, Preferred, or Alliance. For more information, visit www.apple.com/support/products/enterprise or visit the website for your country listed in the table.
95 Chapter 4 Problem, Meet Solution Country PhoneWebsite United States 1-800-275-2273www.apple.com/support Australia (61) 1-300-321-456www.apple.com/au/support Canada (English) (French) 1-800-263-3394 www.apple.com/ca/support www.apple.com/ca/fr/support Ireland (353) 1850 946 191www.apple.com/ie/support New Zealand 00800-7666-7666www.apple.com/nz/support United Kingdom (44) 0844 209 0611www.apple.com/uk/support Telephone numbers are subject to change, and local and national telephone rates may apply. A complete list is available on the web: www.apple.com/support/contact/phone_contacts.html Locating Your Serial Number Use any of these methods to find your Mac Pro serial number: ÂChoose Apple () from the menu bar and then choose About This Mac. Click the version number beneath the words “Mac OS X” to cycle through the Mac OS X version number, the build version, and the serial number. ÂOpen System Information (in the Utilities folder in Launchpad) and click Hardware. ÂLook on the configuration label, which is located on the back of your Mac Pro near the video ports.
Help Center System Information www.apple.com/macpro What’s Under the Hood 5
98Chapter 5 What’s Under the Hood The technical specifications of your Mac Pro are included in this section. Specifications Use System Information to find detailed information about your Mac Pro, including the amount of installed memory, hard disk size, connected devices, and product serial number. To open System Information, choose Apple () > About This Mac from the menu bar, and then click More Info. Processor and Memory Specifications Quad-core Mac Pro ÂOne Quad-Core Intel Xeon series processor Â8 MB of shared L3 cache per processor Â1066 MHz DDR3 ECC SDRAM 6-core Mac Pro ÂOne 6-Core Intel Xeon series processor Â12 MB of shared L3 cache per processor Â1333 MHz DDR3 ECC SDRAM 8-core Mac Pro ÂTwo Quad-Core Intel Xeon series processors Â12 MB of shared L3 cache per processor Â1066 MHz DDR3 ECC SDRAM
99 Chapter 5 What’s Under the Hood 12-core Mac Pro ÂTwo 6-Core Intel Xeon series processors Â12 MB of shared L3 cache per processor Â1333 MHz DDR3 ECC SDRAM Random-access memory (RAM) ÂUnbuffered dual inline memory modules (UDIMMs) ÂPC3-10600E, 1333 MHz, DDR3 SDRAM UDIMMs (memory operates at 1066 MHz or 1333 MHz, depending on the processor) ÂDIMM slots • Four slots available in a single-processor Mac Pro • Eight slots available in an dual-processor Mac Pro ÂError-correcting code (ECC) Â72-bit wide, 240-pin ECC modules Â36 ICs maximum per ECC UDIMM ÂMust conform to JEDEC specification (see “Installing Memory” on page 37) ÂNonparity Graphics Card PCI Express 2.0 graphics card with a dual-link Digital Visual Interface (DVI) connector and two Mini DisplayPort connectors. Mini DisplayPort audio output: ÂUp to 8-channel (7.1), 24-bit audio at a maximum sample rate of 192.0 kHz
100Chapter 5 What’s Under the Hood Video Display Modes For technical specifications for your display: ÂApple displays: Go to www.apple.com/displays Storage Â4 independent 3 Gb/s Serial ATA (SATA), cable-free, direct-attach 3.5-inch hard drive bays • Type: SATA 3 Gb/s • Bay Width: 3.9 inches (102 mm) • Bay Depth: 5.7 inches (147 mm) • Bay Height: 1.0 inch (25.4 mm) ÂFour internal drive carriers (optional 2.5-inch SSD solid state drives come with drive adapters designed to mount in the 3.5-inch drive carriers) PCI Express Expansion ÂFour full-length PCI Express expansion slots (slot 1 contains the graphics card) • Slots 1 and 2 are x16, PCI Express 2.0 slots • Slots 3 and 4 are x4, PCI Express 2.0 slots ÂAll four slots support 16-lane cards Â300 W combined maximum for all PCI Express slots