Apple IPhone IOS 31 User Guide

							The following video file formats are supported by iPhone:H.264 (Baseline Profile Level 3.0)
• 
MPEG-4 (Simple Profile)• 
A song encoded using Apple Lossless format has full CD-quality sound, but takes up 
only about half as much space as a song encoded using AIFF or WAV format. The same 
song encoded in AAC or MP3 format takes up even less space. When you import music 
from a CD using iTunes, it’s converted to AAC format by default.
Using iTunes for Windows, you can convert nonprotected WMA files to AAC or MP3 
format. This can be useful if you have a library of music encoded in WMA format.
iPhone doesn’t support WMA, MPEG Layer 1, MPEG Layer 2 audio files, or audible.com 
format 1.
If you have a song or video in your iTunes library that isn’t supported by iPhone,   
you may be able to convert it to a format iPhone supports. See iTunes Help for more 
information.
iTunes Stores
iTunes Store Isn’t Available
To use the iTunes Store, iPhone must be connected to the Internet. See “ Connecting to 
the Internet
”  on page 40. The iTunes Store isn’t available in all countries.
Can’t Purchase Content
To purchase content from the iTunes Store or App Store, you must have an iTunes 
Store account. Open iTunes on your computer and choose Store > Create Account. You 
can also set up an account on iPhone. See “ Viewing Account Information
” on page 166.
Note:   The iTunes Store is available only in some countries.
Removing the SIM Card
If you need to send your iPhone in for service, or if you want to loan your iPhone to 
someone and you still want to be able to make calls, you may be able to use the SIM 
card inside iPhone with another phone.
2 01Appendix A    Troubleshooting 
						

							Remove the SIM card:  Insert the end of the SIM eject tool (or a small paper clip) into 
the hole on the SIM tray. Press firmly and push it straight in until the tray pops out.
SIM traySIM eject
tool
SIM card
Backing Up iPhone
iTunes creates backups of settings, downloaded applications and data, and other 
information on iPhone. You can use a backup to restore these items to your iPhone 
after a software restore or to transfer the information to another iPhone.
Backing up iPhone or restoring from a backup is not the same as syncing content 
and other items (such as music, podcasts, ringtones, photos, videos, and applications 
that you download via iTunes) with your iTunes library. Backups include settings, 
downloaded applications and data, and other information that resides on iPhone.  
You can restore these items from a backup using iTunes, but you may also have to sync 
your iTunes library content again.
Applications downloaded from the App Store are backed up the next time you sync 
with iTunes. Afterwards, only application data is backed up when you sync with iTunes.
Creating Backups
Backups can be created in the following ways:
Once iPhone has been configured to sync with a particular computer, iTunes 
• 
automatically makes a backup of iPhone on that computer when you sync. iTunes 
won’t automatically back up an iPhone that isn’t configured to sync with that 
computer. If you’ve configured iPhone to automatically sync with iTunes on a 
specific computer, iTunes will back up iPhone every time you connect it to that 
computer. Automatic syncing is turned on by default. iTunes only makes one backup 
each time you connect, even if you sync multiple times before disconnecting.
If you choose to update the software on iPhone, iTunes will back up iPhone 
• 
automatically, even if it isn’t configured to sync with iTunes on that computer.
If you choose to restore the software on iPhone, iTunes asks if you want to back up 
• 
iPhone before restoring.
If you use a Bluetooth headset or car kit with iPhone and you restore settings,   
you must pair the Bluetooth device with iPhone again to use it.
202Appendix A    Troubleshooting 
						

							For more information about backups, including the settings and information stored in 
a backup, go to www.apple.com/support and search for HT1766.
Restoring from a Backup
You can restore the settings, application data, and other information from a backup,   
or use this feature to transfer these items to another iPhone.
Restore iPhone from a backup:   
 1 Connect iPhone to the computer you normally sync with.
 2 In iTunes, Control-click iPhone in the sidebar and choose “Restore from Backup” from 
the menu that appears.
 3 Choose the backup that you want to restore from the pop-up menu, then click Restore.
If your backup is encrypted, you’ll need to enter your password.
After restoring from a backup, previous data is no longer accessible via the iPhone 
user interface, but it isn’t erased from your iPhone. For information about erasing all 
content and settings, see “Resetting iPhone
” on page 149 .
Important:   Restoring iPhone from a backup restores all data in the backup, including 
data for other applications. If you choose an old backup, restoring from it could replace 
the data for applications with data that is not current.
Removing a Backup
You can remove a backup of iPhone from the list of backups in iTunes. You may want 
to do this, for example, if a backup was created on someone else’s computer.
Remove a backup:
 1  In iTunes, open iTunes Preferences.
• Windows:  Choose Edit > Preferences.
• Mac:  Choose iTunes > Preferences.
 2 Click Devices (iPhone does not need to be connected).
 3 Select the backup you want to remove, then click Delete Backup.
 4 Confirm you wish to remove the selected backup by clicking Delete Backup.
 5 Click OK to close the iTunes Preferences Window.
203Appendix A    Troubleshooting 
						

							Updating and Restoring iPhone Software
You can use iTunes to update or reinstall iPhone software, restore default settings,  
and delete all data on iPhone.
• If you update, the iPhone software is updated. Your downloaded applications, 
settings, and data aren’t affected.
Note:   In some cases, an update may also include restoring iPhone.
• If you restore, the latest version of iPhone software is reinstalled, settings are restored 
to their defaults, and data stored on iPhone is deleted, including downloaded 
applications, songs, videos, contacts, photos, calendar information, and any other 
data. If you’ve backed up iPhone with iTunes on your computer, you can restore data 
from the backup at the end of the restore process.
Deleted data is no longer accessible via the iPhone user interface, but isn’t erased from 
your iPhone. For information about erasing all content and settings, see “Resetting 
iPhone
”  on page 149 .
Update or restore iPhone:   
 1 Make sure you have an Internet connection and have installed the latest version of 
iTunes from www.apple.com/itune s.
 2  Connect iPhone to your computer.
 3 Select iPhone in the iTunes sidebar and click the Summary tab.
 4 Click “Check for Update.” iTunes tells you if there’s a newer version of the iPhone 
software available.
 5 Click Update to install the latest version of the software. Or click Restore to restore. 
Follow the onscreen instructions to complete the restore process.
For more information about updating and restoring iPhone software, go to 
www.apple.com/suppor t and search for HT1414.
204Appendix A    Troubleshooting 
						

							Other Resources
BAppendix
Safety, Software, and Service Information
The following table describes where to get more iPhone-related safety, software, and 
service information.
To learn aboutDo this
Using iPhone safely See the Important Product Information Guide  at 
www.apple.com/support/manuals/iphone for the 
latest safety and regulatory information.
iPhone service and support, tips, forums, and 
Apple software downloads Go to www.apple.com/support/iphone
.
Service and support from your carrier Contact your carrier or go to your carrier’s 
website.
The latest information about iPhone Go to www.apple.com/iphone.
Using iTunes Open iTunes and choose Help > iTunes Help. For 
an online iTunes tutorial (available in some areas 
only), go to www.apple.com/support/itunes.
MobileMe Go to www.me.com.
Using iPhoto on Mac OS X Open iPhoto and choose Help > iPhoto Help.
Using Address Book on Mac OS X Open Address Book and choose Help > Address 
Book Help.
Using iCal on Mac OS X Open iCal and choose Help > iCal Help.
205 
						

							To learn aboutDo this
Microsoft Outlook, Windows Address Book, 
Adobe Photoshop Album, and Adobe 
Photoshop Elements See the documentation that came with those 
applications.
Finding your iPhone serial number or 
International Mobile Equipment Identity (IMEI) 
number You can find your iPhone serial and IMEI numbers 
on the iPhone packaging. Or, on iPhone, choose 
Settings > General > About from the Home 
screen. In iTunes on your computer, hold down 
the Control key and choose Help > About iTunes 
( Windows) or iTunes > About iTunes (Mac), then 
release the Control key. (Press the Space bar to 
pause the scrolling.)
Obtaining warranty service First follow the advice in this guide and online 
resources. Then go to www.apple.com/support 
or see the Important Product Information Guide at 
www.apple.com/support/manuals/iphone .
Battery replacement service Go to www.apple.com/support/iphone/service/
battery.
Using iPhone in an enterprise environment Go to www.apple.com/iphone/enterprise.
Viewing the User Guide on iPhone
The iPhone User Guide, optimized for viewing on iPhone, is available at 
help.apple.com/iphone.
View the guide on iPhone:   In Safari, tap , then tap the iPhone User Guide bookmark.
Add an icon for the guide to the Home screen:   When viewing the guide, tap , then 
tap “Add to Home Screen.”
The iPhone User Guide is available in many languages.
View guide in a different language:  Tap “Change Language” at the bottom of the 
screen on the main contents page, then choose the language you want.
Disposal and Recycling Information
Apple Used Mobile Phone Recycling Program (available in some areas):   For free 
recycling of your old mobile phone, a prepaid shipping label, and instructions, see: 
www.apple.com/environment/recycling
206Appendix B    Other Resources 
						

							iPhone Disposal and Recycling:  You must dispose of iPhone properly according to 
local laws and regulations. Because iPhone contains electronic components and a 
battery, iPhone must be disposed of separately from household waste. When iPhone 
reaches its end of life, contact local authorities to learn about disposal and recycling 
options, or simply drop it off at your local Apple retail store or return it to Apple. The 
battery will be removed and recycled in an environmentally friendly manner. For more 
information, see:   www.apple.com/environment/recycling
 
European Union—Electronics and Battery Disposal Information:   This symbol means 
that according to local laws and regulations your product and its battery should 
be recycled separately from household waste. When this product reaches its end of 
life, take it to a collection point designated by local authorities for the recycling of 
electronic equipment. The improper disposal of waste electronic equipment from 
the consumer may be subject to fines. The separate collection and recycling of your 
product and its battery at the time of disposal will help conserve natural resources 
and ensure that it is recycled in a manner that protects human health and the 
environment.
For collection and recycling schemes for iPhone, go to:  
www.apple.com/environment/recycling/nationalservices/europe.html
Battery Replacement for iPhone:   The rechargeable battery in iPhone should be 
replaced only by an authorized service provider. For battery replacement services go 
to: www.apple.com/support/iphone/service/batter y
Deutschland:  Dieses Gerät enthält Batterien. Bitte nicht in den Hausmüll werfen. 
Entsorgen Sie dieses Gerätes am Ende seines Lebenszyklus entsprechend der 
maßgeblichen gesetzlichen Regelungen.
 
Nederlands:   Gebruikte batterijen kunnen worden ingeleverd bij de chemokar of in een 
speciale batterijcontainer voor klein chemisch afval (kca) worden gedeponeerd.
Türkiye:  EEE yönetmeliğine (Elektrikli ve Elektronik Eşyalarda Bazı Zararlı Maddelerin 
Kullanımının Sınırlandırılmasına Dair Yönetmelik) uygundur.
Apple and the Environment
At Apple, we recognize our responsibility to minimize the environmental 
impacts of our operations and products. For more information go to: 
www.apple.com/environmen t
207Appendix B    Other Resources 
						

							 
Index
3G  21,  4112-hour time  14 724-hour time  147
Aaccessibilityfeatures  18 2Mono Audio  190setting up iPhone using VoiceOver  11settings  14 9Speak Auto-text  190Triple-click Home  191VoiceOver  18 3White on Black  19 0Zoom  189accounts  16,  150“push”   18,  151activating iPhone  10adjusting brightness  14 2Adobe Photoshop  97Adobe Photoshop Elements  15
airplane mode
settings  13 8status icon  21turning on  13 8
alarms
deleting  13 3setting  133status icon  22turning on or off   133album covers  78album tracks  79
alert
voicemail  5 2
alerts
adjusting volume  2 7,  14 1calendar  96turning on or off   141alternate audio language  83answering calls  39
anti-phishing. See Safari fraud warningApp Storeabout  16 7
browsing  167deleting applications  171Genius  16 8store account  159,  16 7syncing  12syncing purchased content  17 2updating applications  172verifying purchases  16 6applications  23deleting  17 1
attachments
email  62
audio
alternate language  8 3mono  19 0audio file formats, supported  20 1
audiobooks
syncing  1 2Auto-Brightness  14 2AutoFill  69,  156auto-lock, setting time for  14 5AV cables  84
Bbacking up iPhone  14
backups
creating  20 2removing  203restoring from  203
battery
charging  43low on power  4 4,  193maximizing life  44replacing  44,  20 6status icon  22
Bluetooth
finding address  14 3headset  26,  38,  39,  48,  49, 50, 74,  77,  7 8,  82,  10 4, 
10 8, 126,  20 0, 20 2
routing calls back through iPhone  56status icon  22turning on or off   144unpairing device  56
Index
208 
						

							bookmarkingmap locations  119webpages  69YouTube videos  10 8, 10 9bookmarks, syncing  12,  14,  69
brightness
adjusting  14 2setting to adjust automatically  142browser cache, clearing  157
browsing
album covers  7 8App Store  16 7iTunes Music Store  161YouTube videos  10 7businesses, finding  121buttons, changing  85
Ccable, Dock Connector to USB  11,  21cache, clearing browser  15 7Calculator  135scientific  13 6
Calendar
about  9 1searching  9 3views  92
See also eventscalendars, syncing  1 2,  14,  91call forwarding  15 4call options  49call waiting, turning on or off   154caller ID, hiding or showing  154
calls
no service  19 6
See also phoneCameradeleting pictures  10 4exposure  104focus  104seeing photos and videos you’ve taken  104, 10 5taking pictures  104upload pictures to your computer  106caps lock, enabling  148carrier services  155Cc  15 2cell signal, status icon  21cellular network  41charging battery  43cleaning iPhone  4 6Clock  13 2clocks, adding  132closed captioning, turning on or off   158
Compass
current coordinates  17 4heading  174True and Magnetic North  174
component AV cable  84composite AV cable  84computer requirements  9conference calls  50configuration profiles  18connecting to Internet  40
contacts
adding and editing  17 8adding from Maps  119adding from text messages  89assigning photo to  10 2favorite  54GAL (Global Address List)  59,  177,  20 0
LDAP (Lightweight Directory Access 
Protocol)  17 7seeing location of  119send info by email  60setting how displayed  15 3setting how sorted  153syncing  12,  13,  14,  176using to call someone  47Yahoo! Address Book  14controls, using  2 8
converting
videos  7 3converting unprotected WMA files  20 1cookies  157
copying
images  10 0photos and videos in MMS messages  88text  33Cover Flow  7 8current approximate location  11 9,  174cutting and pasting text  33
Ddata, erasing  17,  45 , 14 5, 14 9date and time, setting  147date format  14 8debug console  157declining calls  49
deleting
alarms  13 3all content and settings  45 , 14 9applications from the App Store  171clocks  13 2contacts  17 8contacts from Favorites  54email account  151email messages  64notes  13 0pictures  10 4playlists  81removing  20 3songs from a playlist  81videos  8 4
Index 209 
						

							YouTube playlists  110YouTube videos from a playlist  110developer settings  15 7Dialing a phone number  47directions, getting  11 9disconnecting iPhone from computer  19display freezes  19 4Dock Connector  125Dock Connector to USB cable  11,  21
downloading
applications  17 0podcasts  16 4
EEDGE  40
editing
text  3 3text conversations  8 9videos  10 6effects sounds, turning on or off   141
email accounts
syncing  1 2emergency calls  51ending calls  3 9enterprise, using iPhone  20 6equalizer  158erasing data  17,  45 , 14 5, 14 9events, calendar  94
Exchange. See Microsoft Exchangeexposure  10 4
Ffavoritescalling a contact from  47,  54managing  54sending text messages  8 7Fetch New Data  151file formats, supported  62,  199,  20 0, 201Find My iPhone  17,  45focus  10 4force quit an application  46
formats
date, time, and telephone number  14 8forwarding messages  60
GGAL (Global Address List)  59,  177,  20 0Genius Mixes  73,  80Genius playlists  76,  79Genius, App Store  16 8gestures, VoiceOver  18 4getting help  20 5getting started  9Google search engine  156 Google
Contacts  1
4,  19 6searching the web  69GPRS  40GPS  11 6grab points  34
Hhands-free phone calls  50,  144
headset
about  2 1,  39center button  21,  26,  38,  39,  48,  49, 50, 74,  77,  7 8, 
8 2,  10 4, 10 8, 126,  20 0
using with Voice Memos  125
headset button. See mic buttonhelp, getting  20 5hold, putting calls on  50Home screen  23,  29adding web clips  70customizing  25hybrid view  11 8
IiCal  14,  20 5ICCID number  143
icons
applications  2 3status  21
See also buttonsimagescopying  10 0pasting  100
IMAP
accounts  5 9searching email  6 4IMEI number  14 3
installing
applications from the App Store  17 0configuration profiles  18international keyboards  3 5, 14 8Internet, connecting to  40iPhoto  15 , 20 5
iPod
changing browse buttons  8 5converting videos for iPhone  73deleting videos  8 4Genius Mixes  80Genius playlists  79headset controls  39on-the-go playlists  81,  110playing songs using Voice Control  77repeating or shuffling songs  76searching  79,  83settings  15 8Shake to Shuffle  73,  158sleep timer  84
Index210