AMT Datasouth Printer M7 M7plus parts list User Manual

							
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UP:        Fwd. 
DOWN:      Rev. 
MENU:     Exit  
* Cutter jam. 
* There is no cutter installed on the printer. 
* Cutter PCB is damaged. 
* If the cutter module is installed, press the UP or DOWN key to rotate the cutter knife back to the 
start position. 
* Remove the label. 
* Make sure the thickness of label is less 
than .008” (for regular cutter) or .013” (for heavy 
duty cutter). 
* Replace a cutter PCB. 
Not Printing 
* Cable is not well connected to serial or USB interface or parallel port. 
* The serial port cabl e pin configuration is 
not pin to pin connected. 
* Re-connect cable to interface. 
* If using serial cable, 
- Reconnect the cable. 
- Check the baud rate setting. The default baud  rate setting of printer is 9600,n,8,1. 
* If using the Ethernet cable, 
- Check if the Ethernet RJ-45 connector green 
LED is lit on.. 
- Check if the Ethernet RJ-45 connector amber LED is blinking. 
- Check if the printer receives the IP address 
when using DHCP mode. 
- Check if the IP address is correct when using the static IP address. 
- Wait a few seconds, let the printer receive the communication with the server then check the 
IP address setting again. 
* Chang a new cable. 
* Ribbon and media are not compatible. 
* Verify the ribbon-inked side.   
* Reload the ribbon again. 
* Clean the printhead. 
* The print density setting is incorrect. 
* The printhead harness is partially connected.  Turn off the printer and reconnect the cable 
connector. 
* Check if the stepping motor cable is terminated properly and inserted into the correct connector. 
* Check your program if there is a command PRINT at the end of the file, and CRLF at the end 
of each command line. 
Memory full 
( FLASH / DRAM )  * The space of FLASH/DRAM is full. 
* Delete unused files in the FLASH/DRAM. 
* The max. numbers of file of DRAM is 50 files. 
* The max. user addressable memory space of 
DRAM is 256 KB 
* The max. numbers of file of FLASH is 256 files. 
* The max. user addressable memory space of FLASH is 2560 KB for M7 and 6656KB for M7 
PLUS.  
						

							
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SD card is unable to use * SD card is damaged. 
* SD card doesn’t insert correctly. 
* Non-approved SD card manufacturer.  
* Use the supported capacity SD card. 
* Insert the SD card again. 
* The supported SD card spec. 
- 128MB 
- 256MB 
- 512MB 
- 1GB 
- 4GB SDHC CLASS 6 
* Approved SD card manufacturers; SanDisk, 
Transcend  
PS/2 port does not 
work 
* Did not turn off power prior to plug in the PS/2 keyboard 
* PS/2 keyboard is damaged. 
* PS/2 keyboard cable termination. 
* There is no BAS file in the printer.  
* Turn off printer power prior to plugging in the 
PS/2 keyboard . 
* Plug the PS/2 keyboard again. 
* Return damaged keyboard for repair. 
* Verify the BAS file has downloaded into printer.  
Poor Print Quality 
* Ribbon and media is loaded incorrectly
* Dust or adhesive accumulation on the 
print head. 
* Print density is not set properly. 
* Printhead element is damaged 
* Ribbon and media are incompatible. 
* The printhead pressure is not set 
properly 
* Reload the supply. 
* Clean the printhead. 
* Clean the platen roller. 
* Adjust the print density and print speed. 
* Run the printer self-test to verify print pattern and printhead performance. 
* Change proper ribbon or proper label media. 
* Adjust the printhead pressure adjustment knob.
- If the left side printout is too light, adjust the left 
side pressure adjustment knob to the higher 
index (higher pressure). If the pressure 
adjustment knob has been adjusted to index “5”
and the poor print quality is still at the left side of 
the printout, adjust the pressure adjustment 
knob to index “1” and use the Z-axis adjustment 
knob to fine-tune the pressure. 
- If the right side printout is too light, adjust the right side pressure adjustment knob to the 
higher index (higher pressure) to improve the 
print quality. 
* If the label thickness is more than 0.009 inch,  and the print quality is inadequate, adjust the 
heater line adjustment screw counter clockwise 
to get the best print quality. 
* The release lever does not latch the printhead properly.  
						

							
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LCD panel is dark and keys are not working. * The cable between main PCB and LCD  panel is loose. * Check if the cable between main PCB and LCD is secured or not. 
LCD panel is dark but 
the LED’s are light. * The printer initialization is unsuccessful.* Turn OFF and ON the printer again. 
* Initialize the printer. 
LCD panel is dark and LED’s are lit on, but the label is feeding 
forward. 
* The LCD panel harness connector is loose. * The LCD panel harness connector is plugged upside down. 
Ribbon encoder 
sensor doesn’t work. * The ribbon encoder sensor connector is  loose. * Fasten the connector. 
Ribbon end sensor 
doesn’t work. * The connector is loose. 
* The ribbon sensor hole is covered with dust. * Check the connector. 
* Clear the dust in the sensor hole by the blower. 
Peel sensor is not  working. * Peel sensor is not located on the correct position. 
* The connector is loose. 
* Make sure that the media goes through the Peel sensor. 
* Plug the connect cable correctly. 
Cutter is not working. * The connector is loose. * Plug in the connect cable correctly. 
Label feeding is not 
stable (skew) when  printing. * The media guide does not touch the 
edge of the media. 
* If the label is moving to the right side, adjust the label guide to left. 
* If the label is moving to the left side, adjust thelabel guide to right. 
Skips labels when  printing. * Label size is not specified properly. 
* Sensor sensitivity  is not set properly. 
* The media sensor is covered with dust.
* Check if label size is setup correctly. 
* Calibrate the sensor by Auto Gap or Manual Gap 
options.  
* Clear the GAP/Black mark sensor by blower.  
						

							
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Small label printing 
position is incorrect. 
* Media sensor sensitivity is not set  properly. 
* Label size is incorrect. 
* The parameter Shift Y in the LCD menu is incorrect. 
* The vertical offset setting in the driver is incorrect. 
* Calibrate the sensor sensitivity again. 
* Set the correct label size and gap size. 
* Press [MENU]  
						

							
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5.2 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles  
 
This printer has been fully tested before delivery. There should not be ribbon wrinkle presented on 
the printed media for general- purpose applications. Ribbon wrinkle is related to the media 
thickness, print head pressure, balance, ribbon film characteristics,  print darkness setting…etc. In 
case of ribbon wrinkle, follow the inst ructions below to adjust the printer.
 
 
Adjustable 
Printer 
Parts 
 
Symptom 1. Wrinkle (missing print) occurs from lower 
left to upper right direction   2. Wrinkle (missing print) occurs from lower  right to upper left direction 
Wrinkle 
Example 
 
 
Print head pressure 
adjustment knob 
Z-axis mechanism 
adjustment knob 
 
 
 
     
Feed direction
Ribbon guide plate 
  
						

							
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Adjust the print head pressure adjustment knob   
  
The print head pressure adjustment knob has 5 
levels of settings. Clockwise direction adjustment is 
to increase the print head pressure. Counter 
Clockwise adjustment can decrease the print head 
pressure. 
If the wrinkle on the label starts from the lower left 
side to upper right side, perform the following 
adjustment. 
 
1. Decrease the right side print head pressure 
adjustment knob setting 1 level per each 
adjustment. Print the label again to check if the 
wrinkle (missing print) is gone. 
2. If the right side print head adjustment knob setting has been set to index 1 (the lowest pressure 
index), increase the left side print head pressure. 
Adjust the print head  pressure adjustment knob   
  
The print head pressure adjustment knob has 5 
levels of settings. Clockwise direction adjustment is 
to increase the print head pressure. Counter 
Clockwise adjustment can decrease the print head 
pressure. 
If the wrinkle on the label starts from the lower right 
side to upper left side, perform the following 
adjustment. 
 
1. Decrease the left side print head pressure 
adjustment knob setting 1 level per each 
adjustment then print the label again to check if the 
wrinkle (missing print) is gone. 
2. If the left side print head adjustment knob level has been set to index 1 (the lowest index), 
increase print head pressure on the right side.
 
3. If the left side print head adjustment knob setting has been set to 5 (the highest pressure index) and 
the wrinkle can’t be avoided, rotate both knobs 
back to setting 1. Rotate the Z-axis mechanism 
adjustment knob clockwise for a few degrees and 
print again. Repeat previous  steps to fine-tune the 
print head pressure. 
 
  
 
Z axis mechanism 
adjustment knob 
Left knobRight knob Left knob Right knob
Note for step 3: 
*Factory default setting, the Z-axis knob is ro tated counter clockwise to the end of thread. 
*Turn the Z-axis mechanism adjustment knob clockwise until you  feel the knob touch the mechanism for the first adjustment. 
* If the wrinkle is still there, adjust the Z-axis mechanism knob clockwise about 1/4 circle each time for 
adjustment. 
* If adjusting the Z-axis mechanism adjustment knob changes the winkled direction, turn the knob counter clockwise to avoid the
 wrinkle.
 
  
						

							
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6. MAINTENANCE 
This section pertains to the cleaning tools and methods used to maintain your printer.   
 
1.    Use one of following materials to clean the printer. 

						

							
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Platen Roller 
1. Turn the power off. 
2. Rotate the platen roller and 
wipe it thoroughly with 100% 
ethanol and a cotton swab, or 
lint-free cloth. 
Clean the platen roller when changing a 
new label roll 
Tear Bar/Peel 
Bar Use the lint-free cloth with 100% ethanol to wipe it. As needed 
Sensor Compressed air or vacuum Monthly 
Exterior Wipe it with water-dampened clothAs  needed 
Interior Brush or vacuum As needed 
 
Note: 
z  Do not touch the print head by hand.  If needed, use ethanol to clean it. 
z Only use 100% Ethanol. DO NOT use medical al cohol, which may damage the printer head. 
z Clean the print head and supply sensors each ti me the ribbon is replaced to maintain 
performance and extend printer life.  
  
						

							
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UPDATE HISTORY 
Date  Content Editor 
1 JUN 09   Production Release JFN 
   
   
   
   
   
   
   
   
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
AMT DATASOUTH CORPORATION 
5033 Sirona Drive, Suit #800 
Charlotte, NC 28273 
704-523-8500