AMT Datasouth Printer M5DT Plus User Guide

							 
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5. Maintenance 
5.1 Cleaning 
This session presents the clean tools and methods to maintain your printer.  
1.    Please use one of following material to clean the printer. 

						

							 
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Bar ethanol to wipe it. 
Sensor Compressed air or vacuum  Monthly 
Exterior Wipe it with water-dampened cloth As  needed 
Interior Brush or vacuum  As needed 
 
Note: 
z Do not touch printer head by hand. If you touch it careless, please use ethanol to clean 
it. 
z Use 100% Ethanol. DO NOT use medical alcohol, which may damage the printer head. 
z Regularly clean the print head and supply sensors once change a new ribbon to keep 
printer performance and extend printer life. 
 
 
  
						

							 
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6. Troubleshooting 
The following guide lists the most common problems that may be encountered when 
operating this bar code printer. If the printer still does not function after all suggested 
solutions have been invoked, please contact the Customer Service Department of your 
purchased reseller or distributor for assistance. 
 
6.1 LED Status 
 This section lists the common problems that according to the LED status and other 
problems you may encounter when operating the printer. Also, it provides solutions. 
 
LED Status 
/ Color 
Printer 
Status 
Possible CauseRecovery Procedure 
OFF No response No power * Turn on the power switch. 
* Check if the green LED is lit on power supply. If 
it is not lit on, power supply is broken. 
* Check both power connections from the power 
cord to the power supply and from the power 
supply to the printer power jack if they are 
connected securely. 
Solid Green  ON  The printer is ready to 
use * No action necessary. 
Green with 
blinking Pause The printer is paused * Press the FEED button to resume for printing. 
Red with 
blinking Error The out of label or the 
printer setting is not 
correct 1. Out of label 
* Load a roll of label and follow the instructions in 
loading the media then press the FEED button to 
resume for printing. 
2. Printer setting is not correct 
* Initialize the printer by instructions in “Power on 
Utility” or “Diagnostic Tool”. 
 
Note:  
Printer status can be easily shown on the Diagnostic Tool. For more information about the Diagnostic 
Tool, please refer to the instruction in the software CD disk.  
						

							 
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6.2 Print Quality 
Problem Possible Cause Recovery Procedure 
Check if interface cable is well 
connected to the interface connector. Re-connect cable to interface. 
The serial port cable pin configuration 
is not pin to pin connected. Please replace the cable with pin to 
pin connected. 
The serial port setting is not consistent 
between host and printer. Please reset the serial port setting. 
The port specified in the Windows 
driver is not correct. Select the correct printer port in the 
driver. 
Not Printing 
The Ethernet IP, subnet mask, gateway 
is not configured properly. Configure the IP, subnet mask and 
gateway. 
No print on the 
label Label loaded not correctly. Follow the instructions in loading the 
media. 
Continuous 
feeding labels The printer setting may go wrong.   Please do the initialization and 
gap/black mark calibration. 
Gap/black mark sensor sensitivity is not 
set properly (sensor sensitivity is not 
enough) Calibrate the gap/black mark sensor.
Make sure label size is set properly. Set label size exactly as installed 
paper in the labeling software or 
program. Paper Jam 
Labels may be stuck inside the printer 
mechanism near the sensor area. Remove the stuck label. 
Top cover is not closed properly. Close the top cover completely and 
make sure the right side and left side 
levers are latched properly. 
Check if supply is loaded correctly. Reload the supply. 
Media are incompatible. Change the label combination. 
Check if dust or adhesives are 
accumulated on the print head. Clean the print head. 
Check if print density is set properly. Adjust the print density and print 
speed. 
Poor Print Quality 
Check print head test pattern if head 
element is damaged. Run printer self-test and check the 
print head test pattern if there is dot 
missing in the pattern.  
						

							 
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7. LED and Button Operation 
7.1 LED   
LED Color  Description 
Green/ Solid 
 This illuminates that the power is on and the device is 
ready to use. 
Green/ Flash This illuminates that the system is downloading data 
from PC to memory and the printer is paused. 
Amber 
 This illuminates that the system is clearing data from 
printer. 
Red / Solid This illuminates printer head open, cutter error. 
Red / Flash This illuminates a printing error, such as head open, 
paper empty, paper jam, or memory error etc. 
 
7.2 Button Operation 
Feed 
 
 z Press the button when the LED is green. 

						

							 
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Gap/Black Mark 
Sensor Calibration 
 
 
 1.Turn off the power switch. 
2. Hold on the button then turn on the power switch. 
3 Release the button when LED becomes red and blinking. (Any 
red will do during the 5 blinks). 

						

							 
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Printer 
Initialization 
 
 
 
 
 
 
 
 
 1. Turn off the power switch.   
2. Hold on the button then turn on the power switch. 
3. Release the button when LED turns green after 5 amber 
blinks. (Any green will do during the 5 blinks). 

						

							 
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Skip AUTO.BAS 1. Turn off printer power. 
2. Press the FEED button and then turn on power.  
3. Release the FEED button when LED becomes solid green.

						

							 
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Revise History 
Date Content Editor 
9-14-08 Pre-production Release J. Nolan 
    
    
    
    
    
 
  
						

							 
Document #120523 Rev-A 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Corporate Headquarters Manufacturing/Service 
803 Camarillo Springs Road, Suite-D    5033 Sirona Drive, Suite-800   
Camarillo, CA    93012  Charlotte, NC 28273 
TEL: 
800.215.9192     
TEL: 
800.476.2120 
FA X: 
805.484.5282     
FA X: 
704.525.6104 
Web site: www.AMTDatasouth.com