AMT Datasouth Printer Fastmark M3 Users Guide

							 
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Examples of these advanced capabilities are: 
 Ability to operate on line from host or off line in stand-alone mode 
 Ability to range check user input 
 Ability to combine data from multiple fields into a single bar code 
 Ability to access database stored in printer 
 Ability to perform math calculations (addition, subtraction, multiplication, 
division, etc.) 
 Ability to perform logical calculations (equal to, less than, greater than, etc.) 
Shown below is an example where a stand-alone PALTM application and 
database is stored in the printer.  Operator input combined with internal database 
information is used to create a label.  For example, this application could request 
a part number and physical dimensions of a particular part by prompting for this 
information on the printer LCD.  After the operator inputs the requested 
information on the PS/2 keyboard, the printer could calculate the volume, and 
then based on the part number lookup the part description in a database to 
produce a label. 
 
 
 
 
 
 
 
  Keyboard
PAL Pr inter
O peratorInput
Keyboard Dat aPALInterpr eter
PrintedDocument
PAL StandaloneApplication
PrinterF lash  Memory
LocalDatabase  
						

							 
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Diagnostic Tool 
The Diagnostic Utility is a toolbox that allows users to explore the printers settings and 
status; change printer settings; download graphics, fonts, and firmware; create printer 
bitmap fonts; and to send additional commands to the printer. Using this convenient tool, 
you can explore the printer status and settings and troubleshoot the printer. 
Starting diagnostic tool 
 
1. Double click on the Diagnostic tool icon  to start the 
software. 
2. There are four features (Printer Configuration, File Manager, Bitmap 
Font Manager, Command Tool) included in the Diagnostic utility. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Printer 
setup 
 
  
Features tab 
Printer functions 
 Printer status 
 
Interface  
						

							 
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Printer functions 
 
1. Connect the printer and PC via USB cable. 
2. Turn ON printer and start DiagTool utility. 
3. Click the “Function” button for settings. 
4. The detail functions in the Printer Function Group are listed as below. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
(Calibrate sensor, media setup, RTC setup…) 
 
   
   
   
   
   
   
   
 
 
Function Description 
Calibrate Sensor Calibrate the sensor specified in the PrinterSetup 
group media sensor field 
Ethernet Setup Setup the IP address, subnet mask, gateway for
the on board Ethernet 
RTC Setup Synchronize printer Real Time Clock with PC 
Factory Default Initialize the printer and restore the settings to
factory default. 
Reset Printer Reboot printer 
Print Test Page Print a test page 
Configuration Page Print printer configuration 
Dump Text To activate the printer dump mode. 
Ignore AUTO.BAS Ignore the downloaded AUTO.BAS program 
Exit Line Mode Exit line mode. 
 
Password Setup 
 
Set the password to protect the settings 
 
 
For more information about Diagnostic Tool, please refer to the diagnostic utility 
quick start guide on the CD disk \ Diagnostic Utilities directory.  
						

							 
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Setting Bluetooth configuration 
1. Connect the printer and PC via USB cable. 
2. Turn ON printer and start DiagTool utility. 
3. Select “Wireless” tab and click on “Built-in wireless module” item. 
4. Enter the new BT Local Name or BT PIN Code in the editor. 
5. Press “Set” button to set the new BT name or BT PIN code of the printer. 
6. Press “Get” button to get back the settings. Make sure the Bluetooth 
module settings are set properly. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 3 
 Bluetooth Local Name  Bluetooth PIN Code 
BT-SPP 
0000 
 4 
  
 6  5 
DiagTool  Utility via Bluetooth : 
After initial setup, DiagTool calibration and user settings 
can be made using the Bluetooth interface connection.  
						

							 
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Setting WiFi configuration 
1. Connect the printer and PC via USB cable. 
2. Turn ON printer and start DiagTool utility. 
3. Select “Wireless” tab and click on “Built-in wireless module” item. 
4. Enter the new WLAN settings in the editor. 
5. Press “Set” button to set the new settings to the printer. 
6. Press “Get” button to get back the settings. Make sure the Bluetooth 
module settings are set properly. 
7. The Wi-Fi LED will turn ON blue (the Wi-Fi, icon will be shown for LCD 
panel) if device has been connected. 
8. Print out the self-test page to confirm correct settings. 
9. Remove the USB cable and print WiFi data for test. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 
 WLAN SSID             Dlink 
WLAN Encryption 
WLAN Key 
WLAN DHCP           ON 
 
  
 3 
 4 
 5  6 
DiagTool  Utility via WiFi : 
After initial setup, DiagTool calibration and user settings 
can be made using the W iFi interface connection. 
(optional)  
						

							 
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Calibrating media sensor 
 
1. Install desired media and verify the cover is closed. 
2. Turn ON the printer power. 
3. Open diagnostic utility (DiagTool) and set interface to USB. 
4. Select “Calibrate Sensor“ button. 
5. Select the media type and click on “Calibrate” button. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
 
 
 
 5  
						

							 
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Troubleshooting 
The following guide lists the most common problems that may be encountered when 
operating this bar code printer. If the printer still does not function after all suggested 
solutions have been invoked, please contact the Customer Service Department of your 
purchased reseller or distributor for assistance. 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   Problem Possible Cause Recovery Procedure 
    
Power indicator does not 
illuminate 
* The battery is not 
properly installed. 
* Battery out of power. 
* The battery is dead. 
* Reinstall the battery. 
* Turn the printer on. 
* Charge the battery. 
* Replace a new battery. 
   
 
Not Printing 
* Check if interface cable is well 
connected to the interface 
connector. 
* Check if wireless or Bluetooth 
device is well connected t o  
host and printer. 
* The port specified in the 
Windows driver is not correct. 
 
* Re-connect cable to interface. 
* Please reset the wireless device 
setting. 
* Select the correct printer port in the 
driver. 
 
No print on the label * Label loaded not correctly. 
* Use wrong type paper 
* Follow the instructions in loading the 
media. 
* Use thermal type paper. 
The printer status from 
DiagTool or red LED 
indicates ERROR. 
 
* The printer carriage is open. 
 
* Please close the print carriage. 
The printer status from 
DiagTool or red LED 
indicates ERROR. 
* Running out of media roll. 
* The media is 
installed incorrectly. 
* Media sensor is not calibrated. 
* Supply a new media roll. 
* Follow the instructions in loading the 
media to reinstall the media roll. 
* Calibrate the media sensor. 
The printer status from 
DiagTool or red LED 
indicates ERROR. 
* Media sensor is not set properly. 
* Make sure media size is 
set properly. 
* Label may be stuck inside the 
printer mechanism. 
* Calibrate the media sensor. 
* Set media size correctly. 
* Remove the stuck label inside the 
printer mechanism. 
 
Memory full 
(FLASH / DRAM)  
 
Can’t downloading the file 
to memory (FLASH / 
DRAM/CARD) 
  
  
 
* The space of memory is full. 
* Delete unused files in the memory. 
* 256 is the maximum number of 
allowable DRAM files. 
* The maximum user addressable 
memory space of DRAM is 
2048KB. 
* 256 is the maximum number of 
allowable FLASH files. 
* The max. user addressable memory 
space of FLASH is14336KB. 
  
						

							 
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Problem Possible Cause Recovery Procedure 
 
   
 
Poor Print Quality 
* Media is loaded incorrectly 
* Dust or adhesive accumulation 
on the print head. 
* Print density is not set properly. 
* Print speed is not set properly. 
* Print head element is damaged. 
* Reload the supply. 
* Clean the print head. 
* Clean the platen roller. 
* Adjust the print density and print 
speed. 
* Run printer self-test and check the 
print head test pattern if there is dot 
missing in the pattern. 
* Change proper media roll. 
 
Missing printing on the left 
or right side of label 
  
* Wrong label size setup. 
  
* Set the correct label size. 
 
Gray line on the blank label * The print head is dirty. 
* The platen roller is dirty. 
* Clean the print head. 
* Clean the platen roller.  
  
Irregular printing 
 
* The printer is in Hex Dump 
mode. 
 
* Turn off and on the printer to skip the 
dump mode. 
  
						

							 
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Maintenance 
This session presents cleaning tools and methods to maintain your printer. 
 
Required Materials: 
 Head Cleaning Pen or Cotton swab 
 Lint-free cloth 
 Compressed air or vacuum  
 100% Ethanol or Isopropyl Alcohol 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
   Printer Part Method Interval 
    
   
   
   
 
 
Print Head 
1. Always turn off the printer before cleaning the 
print head. 
2. Allow the print head to cool for a minimum of one 
minute. 
3. Use a cotton swab and 100% Ethanol or 
Isopropyl Alcohol to clean the print head surface. 
 
 
 
Clean the print head 
when changing a new 
label roll. 
  
   
   
   
   
     
Platen Roller 
1. Turn the power off. 
2. Rotate the platen roller and wipe it thoroughly 
with water. 
 
Clean the platen roller 
when changing a new 
label roll 
Peel Bar Use the lint-free cloth with 100% ethanol to  
wipe it. As needed 
Sensor Compressed air or vacuum Monthly 
Exterior Wipe it with water-dampened cloth As needed 
Interior Compressed air or vacuum As needed 
 
 
Print Head 
Print Head 
   Element 
Head Cleaner Pen 
   Element  
						

							 
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Product Characteristics 
 
Printer specifications 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
Product standard feature 
Physical dimensions  4.5”(W)X5.8”(H)X2.7”(D) 
Direct thermal printing 
Print resolution 203 dots/inch 
Print speed 4ips max 
Print width 2.83” (72mm) 
Black mark reflective sensor 
 Gap sensor  
Head open sensor 
3 operation buttons (ON/OFF, cover open and feed) 
3 LEDs for printer status, 3 LEDs for battery status 
USB 2.0 (full speed) interface 
Bluetooth  
8 MB SDRAM memory 
4 MB FLASH memory 
DC 7.4V/5800 mAh Li-ion rechargeable battery 
Real time clock (power by main battery) 
Powerful 32 bit 200 MHz RISC processor 
Eltron® EPL and Zebra® ZPL emulation languages support 
Internal 8 alpha-numeric bitmap fonts 
Internal Monotype Imaging® true type font engine with one CG Triumvirate Bold 
Condensed scalable font 
Fonts and bar codes can be printed in any one of the four directions (0, 90,180, 
270 degree) 
Downloadable fonts from PC to printer memory 
Downloadable firmware upgrades