Amcrest IP3M-943W User Manual

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5.2.5.2 Manage Users 
This menu allows the user to change the user accounts on the camera. By default, the camera only has the admin 
account which has all rights/authorities. Additional accounts can be created on this screen. Below is a screenshot 
of the manage users screen: 
 
Below is an explanation of the fields on the Manage Users screen: 
 Anonymous Login: This checkbox allows the user to enable the anonymous login feature. This allows all user 
account names to remain hidden on this screen. 
 User Name: This tab shows the usernames available on the camera. 
 Group: This tab shows the user groups available on the camera. 
 No.: This column shows the user’s number on the user list. 
 User Name: This column shows the usernames of the different accounts on the camera. 
 Group Name: This column shows the group of the different accounts on the camera. 
 Description: This column shows a description of the account. 
 Modify: This column allows the user to modify the user account. 
 Delete: This column allows the user to delete a user account. Note: The admin account cannot be deleted. 
 Authority List: This box shows which user rights/authorities are assigned to an account. 
 Add User: This button allows the user to add a new user to the camera. 
 
   
						

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5.2.5.3 Restore Factory Settings 
This screen allows the user to reset the camera and all of its settings to the factory settings. Below is a screenshot 
of the Default screen:  
 
 
5.2.5.4 Import/Export 
This screen allows the user to import or export settings from the camera. Below is a screenshot of the 
Import/Export screen:  
 
To import settings, click the Import button. To export settings, click the Export button. 
   
						

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5.2.5.5 Auto Maintain 
This screen allows the user to set auto maintenance settings for the camera. Below is a screenshot of the Auto 
Maintain screen:  
 
Below is an explanation of the fields on the Auto Maintain screen: 
 Auto Reboot: This checkbox allows the user to enable the auto reboot function. The dropdown box and field 
to the right of this checkbox allow the user to specify what date and time of the week the camera will auto 
reboot. 
 Auto Delete Old Files: This checkbox allows the user to enable the auto deletion of old files on the camera. 
 Manual Reboot: This button allows the user to manually reboot the camera. 
To refresh the page, click the Refresh button. To save the settings, click the Save button. 
5.2.5.6 Upgrade 
This menu allows the user to upgrade the camera’s firmware. Below is a screenshot of the Upgrade screen: 
 
To search the PC for a firmware file, click the Browse button. To upgrade once the firmware file is selected, click 
Upgrade.  
Note: When upgrading the camera’s firmware, do not disconnect the internet or power from the camera. 
   
						

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5.2.6 Information 
This menu section allows the user to view information about the camera for reference purposes. 
5.2.6.1 Version 
This screen allows the user to see various information about the camera’s software versions, as well as other 
information. Below is a screenshot of the camera’s version screen: 
 
On this screen, software version, web interface version, and ONVIF version are displayed. Also, the S/N (Token ID) 
is displayed here. 
5.2.6.2 Log 
This screen is where the camera’s activity log is kept. Below is a screenshot of the Log screen:  
 
To view logs for a specific time period, modify the start time and end time fields, choose the type of event (system, 
setting, data, event, record, manage users, clear log), and click search. 
To backup the log, click the Backup button. To clear the log, click the Clear button.  
						

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5.2.6.3 Online Users 
This screen allows the user to see which users are online. Below is a screenshot of the Online Users screen: 
 
Click Refresh to refresh this table. 
5. 3 Ala rm 
This screen is where the alarm log is kept. Below is a screenshot of the alarm screen: 
 
The table on the right shows the alarm log and all of the alarm instances that have occurred. 
The checkboxes allow the user to narrow down which alarms they want to see in the alarm log. Clicking the 
checkbox next to Prompt will cause the system to pop up a dialog box anytime an alarm is triggered. Clicking the 
checkbox next to Play Custom Alarm will use a custom alarm sound for the alarm prompt. Click the Browse button 
to search for a custom alarm sound to use. 
5. 4 Logo ut 
Clicking the logout button will log out the user. 
   
						

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6. FAQs/Troubleshooting 
 
1. The camera does not boot up properly. 
Below are a few possible reasons why this may be occurring: 
 The power input is not correct voltage. 
 The power cable connection is not secured correctly. 
 The firmware was upgraded incorrectly. 
 
2. Camera often automatically shuts down or stops running.  
Below are a few possible reasons why this may be occurring: 
 The input voltage is too low or is not stable. 
 The insides of the camera have accumulated too much dust. 
 The temperature is either too hot or too cold. 
 The hardware is malfunctioning. 
 
3. The system does not detect an SD Card. 
Below are a few possible reasons why this may be occurring: 
 The SD card is broken. 
 The SD card slot is malfunctioning. 
 The SD card has not been formatted properly. 
 
4. Real-time video color is distorted. 
Below are a few possible reasons why this may be occurring: 
 The camera is not compatible with the monitor.  
 The camera color or brightness settings are not correctly configured.  
 
5. Local Recordings are not searchable.  
Below are a few possible reasons why this may be occurring: 
 The SD card is broken. 
 The SD card slot is malfunctioning. 
 The camera’s firmware is incompatible with the recorded video. 
 The recorded files have been overwritten.  
 The recording function has been disabled. 
6. Playback video is distorted.   
						

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Below are a few possible reasons why this may be occurring: 
 The video quality setting is too low. 
 The camera software has a read error. Restart the camera to solve this problem. 
 The SD card is broken. 
 The SD card slot is malfunctioning. 
 The camera’s hardware is malfunctioning. 
 
7. There is no audio during real-time monitoring.  
Below are a few possible reasons why this may be occurring: 
 The camera’s microphone is damaged. 
 The speakers being used are not sufficiently powered. 
 The camera hardware is malfunctioning. 
 
8. There is no audio during recorded video playback. 
Below are a few possible reasons why this may be occurring: 
 Audio recording may not be enabled. 
 The camera’s microphone is damaged. 
 
9. The timestamp is not displaying the correct time.  
Below are a few possible reasons why this may be occurring: 
 The time and date settings may not be configured correctly. 
 
10. Motion detection does not work. 
Below are a few possible reasons why this may be occurring: 
 The motion detection time period may be incorrectly configured. 
 Motion detection zone setup is not correctly configured. 
 Motion detection sensitivity is too low. 
 
 
 
 
  
						

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11. Web Access isnt working.  
Below are a few possible reasons why this may be occurring: 
 Windows version is pre -Windows 2000 service pack 4. Use a more recent version of Windows.  
 ActiveX controls have been disabled.  
 The PC is not using DirectX 8.1 or higher. Upgrade to a more recent version of DirectX.  
 The camera is having network connection errors. 
 Web access may be setup incorrectly.  
 The username or password may be incorrect. 
 
12. Web Access live view is only displaying a static picture. Both live playback and recorded playback arent 
working. 
Below are a few possible reasons why this may be occurring: 
 The network speed is not sufficient to transfer video data via web access. 
 The client PC may have limited resources. 
 Multicast mode may be causing this issue.  
 A privacy mask or screensaver may be enabled. 
 The logged in user may not have sufficient rights to monitor real-time playback. 
 The camera’s local video output quality is not sufficient.  
 
13. Network connection is not stable.  
Below are a few possible reasons why this may be occurring: 
 The network is not stable. 
 There may be an IP address conflict. 
 There may be a MAC address conflict. 
 The PC or camera network card may be defective.  
 The WiFi network the camera is picking up is too weak. 
 
14. The alarm signal cannot been disarmed. 
Below are a few possible reasons why this may be occurring: 
 An alarm may be setup incorrectly. 
 An alarm output may have been manually opened. 
 There may be an error in the camera’s firmware. 
 
   
						

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15. Alarms are not working. 
Below are a few possible reasons why this may be occurring: 
 The alarm is not setup correctly. 
 The alarm cable is not connected correctly. 
 The alarm input signal is not correctly configured. 
 There are two loops connected to one alarm device. 
 
16. The camera is not recording enough video.  
Below are a few possible reasons why this may be occurring: 
 The storage capacity is not enough. 
 The storage device is damaged.  
 
17. Downloaded files cannot be played back. 
Below are a few possible reasons why this may be occurring: 
 The media player software on the PC may not be able to read the file format. 
 The PC may not have DirectX 8.1 or higher. 
 The PC may not have Windows XP or higher. 
 
18. Forgot login information.  
Below are a few solutions: 
 Hold the reset button located inside of the camera to execute a factory reset. The panel can be accessed by 
removing the screws on the outside of the camera to open the service panel. Hold the button for at least 15 
seconds. This will restore the device to its factory settings and will reset ALL of the camera’s settings. 
 
19. When I login via HTTPS, a dialogue says the certificate has expired or is not valid yet. 
Ensure the PC has the same time as the camera’s system time.   
						

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Glossary of Terms 
 Abnormality – Any malfunction in terms of storage of data to the SD card. 
 Alarm Delay – The gap in time between alarm activation and Relay alarm activation. 
 Alternate Gateway – The node on the computer network that the network software uses when an IP address 
does not match any other routes in the routing table, and when the default gateway is not available. 
 Anti-Dither – This time value controls how long the alarm signal lasts. The values in this field can range from 5 
to 600 seconds. Based on motion detection, a buzzer can go off, a tour can begin, a snapshot can be taken, or 
the camera can begin recording. 
 DDNS – This stands for Dynamic Domain Name System. DDNS is a method of automatically updating a name 
server in the Domain Name System (DNS), often in real time, with the active DNS configuration of its 
configured hostnames, addresses or other information. 
 Default Gateway – The node on the computer network that the network software uses when an IP address 
does not match any other routes in the routing table. 
 DHCP – Dynamic Host Configuration Protocol is a network protocol that enables a server to automatically 
assign an IP address to a computer from a defined range of numbers (i.e., a scope) configured for a given 
network. 
 Fluency – Fluency described the lack of stuttering or excessive delay in a video stream. Fluency usually comes 
at the expense of video quality when a network is constrained. 
 IP Address – Internet Protocol Address is a unique numerical label assigned to each device connected to a 
computer network. The IP address allows communication between different devices on a network. 
 Main Stream – Main Stream is the main streaming protocol for the camera. Main stream uses more 
bandwidth and attempts to keep quality and fluency high. 
 NO/NC – Normally Open and Normally Closed are options for sensor type. These settings allow for different 
exposure types when capturing video and still images. 
 NTP – Network Time Protocol is a networking protocol for clock synchronization between computer systems 
over packet-switched, variable-latency data networks. 
 P2P – Peer-to-Peer is a decentralized communications model in which each party has the same capabilities 
and either party can initiate a communication session. 
 PPPoE – Point to Point Protocol over Ethernet is a network protocol for encapsulating Point to Point Protocol 
data packets inside Ethernet frames. 
 PTZ – Pan Tilt Zoom is a feature that allows a camera to remotely change its position. The IP3M-943/IPM-723 
cameras do not have PTZ functionality. 
 QR Code – Quick Response code is a type of digital barcode that enables devices to share complex data strings 
quickly. 
 Record Delay – Record Delay specifies in seconds how long the delay between alarm activation and recording 
should be. 
 Relay Out – Relay Out triggers a connected alarm (connected to the alarm port on the back of the camera) 
when an alarm on the camera is triggered. 
 S/N – S/N stands for serial number. The S/N is unique to each camera and can be used to connect to different 
Amcrest apps and services to provide different methods of access to the camera. 
 Sensitivity – Sensitivity is the amount of change required to increase the motion detected by a percentage. 
The lower the sensitivity, the more movement is required to trigger an alarm. 
 SMTP – Simple Main Transfer Protocol is an Internet standard for electronic mail (e-mail) transmission. 
 Static IP – An IP address that does not change.