AltiGen comm MAXCS 87 CDR Manual

Using CDR SearchCDR Manual  15
Note: This option is available only wh en the external logger service 
is installed on the SQL Server, and External CDR Logging is 
enabled.  Consult your system administrator for more 
information.
Logging in - Workgroup Supervisor Login
1. From the Windows  Start menu, select  Programs > CDR Search > 
CDR Search 8.0 . 
2. Enter the IP address or name of the  Server.
3. Enter your  Extension an
 d Password . 
Check the  Save 
 password check box to store your log in...

Logging In
16 CDR Manual
Note: AltiServ maintains a counter for  each extension to track login 
failures. Up to 8 login attempts  are allowed, after which login 
will be disabled from 1 to 24 hours (depending on the settings 
in MaxAdmin).
4. Select  Workgro
 up supervisor login,  and click OK.
5. In the  CD
 R Server  dialog box, select the dat abase containing the data 
you want to access, then click  Select.
Note: This option is available only wh en the external logger service 
is installed on the SQL...

Using CDR SearchCDR Manual  17
This will allow access to the workgroup CDR a nd workgroup 
statistics.
If you enter an invalid password,  t
 he Password window reopens. A 
red X appears before t he problem workgroup. Re-enter the passwo rd 
and click  OK. 
For multiple workgroups:  If yo
 u re-enter an invalid password for 
one  workgroup, the CDR Search main window will open, but the 
workgroup will not appear in the  Workgroup list and thus will not be 
available as a search criterion. 

Running a Search
18 CDR Manual
Running a Search
The CDR Search main window has three tabs: CDR, Group CDR, and 
WG Statistics.
 
CDR Search
CDR Search lets you search all calls, internal and external. To p erform  th is 
search, you must log in as the administrator.
1. Select the time range for the search:
•User Define—the From/To fields default to a range that includes 
the 10 previous days. Edit the date and time for a custom range.
•Today—sets the From/To fields to the current date.
•Last 7 Days—sets...

Using CDR SearchCDR Manual  19
• All Calls— calls involving: Auto Attendant/IVR, Ring No Answer, 
Queue, Voice Mail (no  VM recorded or VM recorded), Connect, 
Logon, Logoff, All Tr unks Busy, No session, VM Access, Forward,  
Transfer, VM Notify, WG Ab andoned, Park, System Park, 
Conference, Call Monito r, Transfer Cancel, Call Redirect, Call 
Pick Up, Dial Cancel
• Connected Calls & M
 essages—Connected Calls plus Messages 
(see below)
• Connected Calls —
 incoming calls answered by a person, and...

Running a Search
20 CDR Manual
Note:For CDR records, Unanswered calls refer to calls 
abandoned while in these states: AA, forward, RNA, 
queue, voicemail, WG abandoned, call redirect, no more 
session, pick up by and dial cancel. Calls abandoned also 
include all calls routed to go somewhere other than a 
workgroup, where a workgroup has busy call handling set 
not to queue.
•All Trunks Busy—outgoing calls aborted due to busy signals
Note:See Table , “Table: CDRMAIN" for call data details.
3. Define...

Using CDR SearchCDR Manual  21
• Exact —retrieves records that exactly  match the field value entered
• Like —retrieves records th at beg
 in with the field value entered
• Pat —retrieves
  records that contain t he field value in any part of  the 
DNIS/Project/Acct Code digits.
5. Select to  So
 rt by: 
• Date/Time—
 sorts day-by-day (or hour-by-hour if you select Today 
as the time range for the search).
• Extension —
 sorts by extension.
• Trunk —sorts by trunk
 .
• N/A —search
  without sorting,...

Running a Search
22 CDR Manual
Group CDR Search
Group CDR search l ets you specify a search by group. To perform this 
search, you can log in as the ad ministrator or as a workgroup s upervisor.
1. Select the time ra nge for the search:
• User Define —
 the From/To fields default to a range that includes 
the 10 previous days. Edit the da te and time for a custom range.
• Today —sets the From/To fie
 lds to the current date
• Last 7 Days —
 sets the From/To range to the previous seven days
2. Select the...

Using CDR Search
CDR Manual 23
•Connected Calls—incoming calls answered by agent and outgoing 
calls made by agent (when an Outgoing Workgroup is selected for 
the agent in the Workgroup Extension Configuration in 
MaxAdministrator). 
•Messages—calls directed to voicemail
•Unanswered Calls—incoming calls not answered by agent or 
workgroup (abandoned in AA, forward, RNA, queue, voicemail, 
WG abandoned, call redirect, no more session, pick up by and dial 
cancel). Calls abandoned also include all calls...

Running a Search
24 CDR Manual
(For example, when you search for Connected Calls, the time range 
as “Today,” and sorting by N/A, CDR will retrieve the total number 
of connected calls for “today.”
Note:If the time range for the search is less than 1 day, and Date/Time is 
selected for Sort by, CDR wi ll l ist records hou rl y. If ti me range for 
the search is longer than 1 day, and Date/Time is selected for Sort 
by, CDR will list records daily.
6. Click Search. During the search, a progress window...