AltiGen comm MAXCS 84 Advanced Call Router Manual

Advanced Call
Router
™
Manual
MAX Communication Server
Release 8.0
September 2015 

WARNING!
Toll fraud is committed when individuals unlawfully gain access to 
customer telecommunication systems. This is a criminal offense. 
Currently, we do not know of any telecommunications system that is 
immune to this type of criminal activity. AltiGen Communications, Inc., 
will not accept liability for any damages, including long distance charges, 
which result from unauthorized and/or unlawful use. Although AltiGen 
Communications, Inc.,  has designed security features into its products, it 
is...

Advanced Call Router Manual i
Contents
Requirements  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
32-Bit ODBC  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Installation  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Configure/Run Advanced Call Router  . . . . . . . . . . . . . . . . . . . . . . . 2
Advanced Call Router Route Rules  . . . . . . . . . . . . . . . . . . . . . . . . . 3...

Advanced Call Router Manual     ii  

Advanced Call Router
Advanced Call Router Manual  1
Advanced Call Router
Advanced Call Router is the standard AltiGen Call Router application plus 
call router service. Advanced Call Router requires the purchase and 
activation of an Advanced Call Router license.
Note:The workgroup to which incoming trunk calls will be routed via Call 
Router must be assigned to the auto attendant whose Action is set 
to “Adv - Advanced Call Router,” with Ext Num set to the virtual ex
-
tension you use to configure Call...

Installation2  Advanced Call Router Manual
Installation
To install Advanced Call Router, 
4. Run the .exe file from  th
 e installation media.
5. Setup will confirm the desti natio
 n for the Call Router applic ation (the 
default is C:\Program Files \AltiGen\Call Router). 
To select a different location, use the  Brows
 e button to choose the new 
location.
6. Click  N
 ext to proceed.
Note:Advanced Call Router  Service requires the purchase and 
activation of the Advanced Call Router license....

Advanced Call Router
Advanced Call Router Manual   3
3. Select 
Op
 eration > Logon Info .
4. In the Logon Info  window, enter the  Server Name that Advanced Call 
Router will connec t to, along with the  Default Virtual Extension  and 
Password  then click OK.
(Optional) Check  Auto Start Service  to
  have Advanced Call Router 
start routing calls  automatically, after  the system restarts or  after 
Advanced Call Router service h as been stopped and restarted.
Note:Up to 8 login attempts are allowed,...

Advanced Call Router Route Rules4  Advanced Call Router Manual
•Add  – opens a Custom Record dialog box, where you can create a new  
record and build the conditions for the record. 
•Modify  – opens the Customer Record d ialog box to modify the record 
selected in the Record List.
•Delete – deletes the record selec ted in the Record List.
•Delete All – deletes all records  in the Record List.
•The Default Routing  button opens a Default Routing Rule  dialog box, 
where you can specify  the action for...

Advanced Call Router
Advanced Call Router Manual   5
Operator, Dial by Name, Collect
 Extension, Directory Service, 
Record Message (s
 pecify target data in accompanying text box), 
Mailbox Access, Disconnect, Sys tem Callback, Collect Digits 
(specify fields in accompanying Collect Digit dialog box), Other DDR 
Application (specify target data  in accompanying text box), Play WG 
Queue Status (specify target  data in accompanying text box).
Creating Route Rules
To create a route rule,
1. Select Op...

Advanced Call Router Route Rules6  Advanced Call Router Manual a)  Select “
Match one” 
 or “Match all ” from the drop-down list.
b) Select the it ems you want.
c) Click in the  Da
 ta column and type t o specify the data.
To manually specify data  fo
 r an item, right-click the item, select 
Input data  and enter information in the column.
•Caller Entered Digits must be numeric only.
•You can enter “*” as a wildcard character for any length of dig its, 
or “?” for a single digit.
For example, if you...