AltiGen comm MAXCS 814 VRManager Manual

							VRManager Manual  17
CHAPTER 3
Using VRManager Client
To run VRManager Client:
1. Choose Start > Programs > VRManager > VRM Client.
2. Enter the VRM Server IP address or server name, User name and 
Password. 
3. Check the Save Password checkbox to have VRM Client remember 
the password the next time the program is run. 
4. Click OK.
Note:Each Windows user has a unique VRM Client login setting.
VRM Client Main Window
When you start VRM Client, the first window you see is the VRM Client main 
window. 
						

							18 VRManager Manual
At the top is a menu bar, and below is a quick-access toolbar. 
At 
 the bottom 
is a scroll bar for viewin g the display columns.
Note: Each 
 Windows user has a uniaue VRM Client display column in the  
main window.
Menu Bar
Using the menus, you can perf orm the following functions:
•File – Save As, Export to Fil e, Change Password, Exit
•Edit – Search, Play, Display Column, Option
•Report  – Generate report
•Help – VRM Client version information
Quick Access Toolbar
The toolbar contains buttons that are menu shortcuts.
Saves the selected voice recording 
to a specified location
Plays the 
selected voice 
recording Opens Report 
Generation dialog box
Opens client 
version 
information
Opens search 
options 
						

							VRManager Manual  19
File Menu
Saving Files
To save a file, click a voice record in the main window to highlight it, and click 
the Save As button. Or, right-click a voice record and select Save As. 
Export to File
To export search results to a tab-separated text file (.txt), choose File > 
Export To File from the main menu,or right-click the search results list and 
choose Export To File. 
						

							20 VRManager Manual
Change Password
To change your password: 
1. Choose File > Change Password from the main menu. 
2. Enter the necessary information in the Old Password, New Password 
and Confirm Password fields, then click OK. The new password applies 
at the next log in.
Edit Menu
Searching Voice Records
To search voice records, choose Edit > Search or click Search in the 
toolbar. You can search based on the following conditions: 
						

							VRManager Manual  21
The relational symbols for each condition include:
= (equal)
< (greater than)
> (less than)
>= (less than or equal to)

						

							22 VRManager Manual
Searching for All an Extension’s Voice Records
If you query a specified extension’s voice records and in that query you also 
specify a workgroup, the query results show only the extension’s voice 
records related to the workgroup. The results do not show non-workgroup 
voice records. 
If you want the query results to display all voice records for that extension, 
leave the WorkGroup field blank.
Playing Voice Records
To play a voice record,
Click a voice record in the main window to highlight it, and then click the Play 
button. 
Note:Deleted voice files do not play.
Displaying Columns
You can select which columns you want displayed in the main view window. 
These are the column headers you can select from:
•ID
•Callee ID
•Session ID
•Caller ID
•DNIS 
						

							VRManager Manual  23
•Workgroup
•Length
•Date
•State – There are three states that a record file can be in:
Delete: In this state, a record cannot be played or saved.
Backup: In this state, you must manually put the right backup media 
in the path if you back up the record and remove it.
Normal: In this state, the file can be played or saved.
•Comment
To select columns for display, 
1. Choose Edit > Select Column. The fields in the Visible list appear as 
columns under the VRM toolbar.
2. Use the arrow keys (< or >) to move a field from one list to the other. 
You can use the > buttons to move the entire group of fields from 
one list to the other. 
3. Click OK.
Sorting
In the main view window, you can click on a specific column heading to sort 
records in ascending or descending order on that field. You can use the 
scroll bar at the bottom of the window to view all the displayed columns.
Media Player Option
VRM client plays the selected file using a media player defined by the user.  
						

							24 VRManager Manual
If the media player is not defined, VRManager does not play the file, and 
instead opens a dialog box so you can assign a media player. You can also 
select the media player by choosing Edit > Op t io n. In the dialog box, select 
the Media Player Location by typing the path in the field or using the browse 
button (...), then click OK.
Report Menu
You can generate reports based on agent, workgroup, DNIS or date. To 
generate a report,
1. Choose Report from the main menu or click the Report button.
2. Click the Down arrow to select From and To dates from a calendar.
3. Select one of the following format options and click OK.
Group by Agent Extension – Select Callee ID or Caller ID, or both, 
and enter the agent’s extension in the field.
Group by Workgroup – Enter the workgroup number in the 
Workgroup field.
Group by DNIS – Enter the DNIS number in the DNIS field.
Group by Day (Daily Summary) – Formats the report based on date 
period summary for each day. 
						

							VRManager Manual  25
4. A window show the selected parameters. From there, select Print 
Setup, Preview, Print, or Export (as a tab-separated text file). 
						

							26 VRManager Manual