AltiGen comm MAXCS 812 MaxSupervisor Manual

							MaxSupervisor Manual 37 Click the plus sign on an agent row to see the agent’s workgroups 
and the agent’s login/logout information for each workgroup, plus 
the agent’s assigned skill level. In the figure below, the row for 
agent Wendy Sanders has been expanded. You can see that see is 
logged into workgroup 3002 and is logged out of workgroup 3003. 
You can see when she logged out of workgroup 3003, how long 
she has been logged out, and the reason for logging out.
If an agent belongs to a workgroup that you’re not monitoring in 
the current session, that workgroup is not shown here. 
You can expand the information for multiple agents. 
Within the expanded login/logout display you can right-click a row 
to log the agent in to or out of that one workgroup or all the 
agent’s workgroups. See the next figure. 
						

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							 MaxSupervisor Manual39
Index
A
agent
forced login/logout 32
logon state 28
skill level 28
agent statistics 26
sorting 27
assigning call priority 20
auto upgrade 4
B
barge in 30
C
call priority 20
call recording 31
callback calls 19, 26, 36
coaching 29, 30
color coded queue priority 21
current agent status 29
D
downgrade procedure 4
E
error messages 15
exporting statistics 27
F
forced agent login/logout 32
forwarding voice mail 34
G
group statistics, viewing 23
I
installation requirements 3
L
licenses 1
listening in 30
logout reason codes 29
M
monitoring, as supervisor 29
P
pickup call from queue 20
printing records 27
Q
queue window 19
queues 19
R
recording calls 31
redirect call from queue 20
S
session licensing 1
silent monitor 30
skill level required 19
SKLR 19
sorting agent statistics 27
statistics reset 27
status, agent 29
system requirements 3
U
uninstall 4
upgrade 1
V
viewing agent status 29
viewing queues 19 
						

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voice mail
forwarding 34
show server or local time 33
W
workgroup
queues 19