AltiGen comm MAXCS 80 New Features Guide

							 
MaxCS 8.0 New Features Guide  Page 41 of 46 
 
 
Following is a generic setup for SIP TLS; configuration may differ from one SIP trunk to another. 
1. Make sure your SIP gateway or SIP trunk has TLS/SRTP enabled. 
2. In MaxAdministrator, open Trunk view. Double-click a trunk and click Trunk Properties > SIP Group Con-
figuration. 
3. Add a group, for example, SIPTLSGrp, in the Groups panel. 
SIP Transport options: Release 7.5 SIP Transport options: Release 8.0 
Figure 36: Changes to the Codec Profile SIP Transport option   
						

							 
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Figure 37: Add a SIP Group 
4. Select the new group in the Groups panel. Below the SIP Servers list, click Add and add a server.  
5. Select the new server in the SIP Servers list and enter the following parameters on the Register tab: 
 Fill in the SIP trunk server IP address, username, and password for the SIP trunk. 
 If the trunk needs to register to the MaxCS server, enter the register period. Otherwise, enter “0”. 
 For the SIP Destination Port, use port 5067 for AltiGen SIP trunks. SIP Source Port is not used here. 
The SIP source port will always be 5061 if TLS/SRTP is used. 
6. Save the changes. 
SIP Option over TLS is not supported. 
IPTalk Redirect  
This feature was added in MaxCS 7.5 Patch 1. 
The Redirect feature, if enabled by the Administrator, will prompt users to connect to a backup server if their client 
application loses its connection with the primary server.  
This feature has been implemented in a similar fashion in the following MaxCS client applications: 
 MaxAgent 
 MaxCommunicator 
 MaxOutlook 
To enable this feature, Administrators will perform two steps: 
1. Enable the Redirect feature for MaxCS. 
2. Enable the Redirect ability for specific users.   
						

							 
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How to Enable the Redirect Feature 
To enable the Redirect feature, 
1. First, enable the Redirect feature for MaxCS. In MaxCS Administrator, select VoIP > Enterprise Network 
Management to open Enterprise Manager. 
2. Click the Servers button on the Toolbar. Select the Information subtab. 
3. Check the option Enable Redirection to Alternate Server. 
4. For Alternate Server, select the server that you want to use as the alternate server. Click Apply. 
 
Figure 38: Enable the Redirect feature in Enterprise Manager 
5. Next, enable the Redirect feature for specific users.  In Enterprise Manager, click the User button on the 
Toolbar.  
6. Select the Resolve subtab. 
7. Select the users who will be able to use this switchover ability.   
8. Select Enable Switchover to Alternate Server. Click Apply. 
 
Figure 39: Enable Redirect individual users 
9. Assign the IPTalk seat license to the remote extension to enable the IPTalk Redirect feature. You do this in 
the Client Seat License Management window. 
How to Switch Users Back to the Main Server 
In the event that the main server goes down or is otherwise unavailable, you can ask users to switch client applica-
tions from the alternate server back to the main server by following these steps: 
1. Open Enterprise Manager, select Servers on the Toolbar, and select the Information subtab. 
2. Click Switch Back to Home Server. 
 
Figure 40: How to switch client applications back to the main server   
						

							 
MaxCS 8.0 New Features Guide  Page 44 of 46 
The Redirect Feature from the User’s Perspective 
For MaxCommunicator and MaxAgent, when you enable this feature for MaxCS, those users to whom you have 
enabled the switchover ability will experience the following behavior if their client loses its connection with the 
MaxCS server: 
1. When the MaxCS client application detects that its connection with the MaxCS server has been lost, the 
client will present a pop-up message to the user. The message will inform the user that the connection 
has been lost, and will offer the user several options. 
 
Figure 41: The client application prompts the user to reconnect or switch 
2. If the user chooses Reconnect to Main Server, then the client will try to re-establish its connection with 
the main server. If it cannot reconnect, it will prompt the user to redirect the connection to the alternate 
server. 
If the user chooses Redirect to Alternate Server, then the client will establish a connection with the alter-
nate server. 
3. Once the Administrator has brought the main server back up and clicked Switch Back to Home Server 
within Enterprise Manager, the user will be prompted to switch the client’s connection back to the main 
server. 
MaxOutlook Reconnection 
For MaxOutlook, when the connection with the main server is lost, this message opens: 
 
Figure 42: MaxOutlook user prompt 
After the user closes Outlook and restarts it (within 5 minutes), MaxOutlook prompts the user to either 
reconnect or redirect. 
 
Figure 43: MaxOutlook prompt to reconnect   
						

							 
MaxCS 8.0 New Features Guide  Page 45 of 46 
If the user does not restart MaxOutlook within 5 minutes, MaxOutlook will not redirect, and the user will 
see the login page showing the login server address as the main server. 
Once the Administrator has brought the main server back up and clicked Switch Back to Home Server 
within Enterprise Manager, the user will be prompted to switch the client’s connection back to the main 
server. 
Windows 10 Client Support 
In addition to MaxCS Administrator, the following MAXCS client applications now support Windows 10: 
 MaxCommunicator 
 MaxAgent 
 MaxOutlook 
 MaxSupervisor 
 MaxInsight 
 AltiConsole 
 CDR Search 
 VR Manager client 
 AltiSDK 
 ActiveX Control SDK 
Android OS Support 
MaxCS Release 8.0 supports Android 4.4, 5.0, and 5.1.1. 
Operational Limitations 
If the MAXCS system has Windows Defender running on Windows 8.1, that application may affect the performance 
of MAXCS. If you see a performance issue on Windows 8.1, turn off the Windows Defender Real Time Protection. 
AltiGen Technical Support 
AltiGen does not provide general configuration support for AudioCodes products. For general configuration infor-
mation, refer to your AudioCodes documentation. 
AltiGen provides technical support to Authorized AltiGen Partners and distributors only. End user customers, 
please contact your Authorized AltiGen Partner for technical support.  
Authorized AltiGen Partners and distributors may contact AltiGen technical support by the following methods: 
• You may request technical support on AltiGen’s Partner web site, at https://partner.altigen.com. Open a 
case on this site; a Technical Support representative will respond within one business day. 
• Call 888-ALTIGEN, option 5, or 408-597-9000, option 5, and follow the prompts. Your call will be answered 
by one of AltiGen’s Technical Support Representatives or routed to the Technical Support Message Center 
if no one is available to answer your call.  
Technical support hours are 5:00 a.m. to 5:00 p.m., PT, Monday through Friday, except holidays.  
If all representatives are busy, your call will be returned in the order it was received, within four hours under nor-
mal circumstances. Outside AltiGen business hours, only urgent calls will be returned on the same day (within one 
hour). Non-urgent calls will be returned on the next business day. 
Please be ready to supply the following information: 
• Partner ID 
• AltiGen Certified Engineer ID   
						

							 
MaxCS 8.0 New Features Guide  Page 46 of 46 
• Product serial number 
• AltiWare or MAXCS version number 
• Number and types of boards in the system 
• Server model 
 The telephone number where you can be reached