AltiGen comm MAXCS 80 MaxMobile Quick Reference Android User Manual

							MaxMobile Communicator
Quick Reference - for the Android Phone
Your system administrator can give you a copy of the MaxMobile Communicator 
Manual, delivered as a PDF file with the MaxMobile Communicator software.
Requirements
•
A supported phone (see the User Guide) running the Android operating system.
•A 3G or Wi-Fi connection is needed for access to the call handling buttons in the 
MaxMobile call screen. The Droid phone requires Wi-Fi for this.
•Your system administrator must have properly configured your extension.
Setting up MaxMobile Communicator
Enable Wi-Fi setting and “Unknown sources”:
1. In your phone’s Settings screen, set up and connect to your Wi-Fi network.
2. In the Settings > Applications screen, check Unknown Sources.
Download, install, and launch MaxMobile Communicator:
1. Using your phone browser, go to http://m.altigen.com/Android.
2. Select the download link, then select Save. In Download History, tap the 
MaxMobile entry and tap Install. When finished, tap Open.
Configure Connection Settings:
1.Menu > Login Setting. Then enter:
•Your extension number and password.
•Server Address—The public MAXCS IP address (see your system 
administrator for this address)
•Alternative Server Address—Enter the private MAXCS IP address (if 
applicable - see system administrator)
•Mobile Phone—Enter your phone’s number (for example, 5107778432)
•Mobile Trunk—Enter the dialed digits needed to reach Mobile Trunks 
including the dialing prefix (for example, 15105551212).
2.Save settings.
Log in –Tap Login. MaxMobile Communicator registers its extension as a mobile 
extension with your company’s MAXCS system and downloads data from MAXCS.
These buttons are displayed on the main screen after login:
Calling a stored number
From Directory, Favorites, Call Log, or Voice Mail screen, tap the entry you want 
to call. 
 Call Via Server makes the call to an outside number through the AltiGen 
MAXCS system.
 Call Direct makes the call directly to an outside number without going through 
the MAXCS system.
Directory Favorites Call Call Log Voice Mail
1 
						

							Extension call – If the call is going to another extension, the call is initiated 
immediately via the server when you tap the extension entry, except when you are 
working from the Directory screen. If you tap an extension in the Directory screen, the 
extension screen is displayed for that extension. Tap Call Via Server to make the call.
Answering a call 
When a call comes in, if the phone is in Offhook state, tap the Answer button to 
answer it. If it is not in Offhoook state, answer the call as you would answer any call. 
Call Screen
•
To see or hide call control buttons, select Menu.
•Hold button is a toggle for hold / unhold.
•Speaker button is a toggle.
•Redial button redials the last number you dialed.
•Release button - Tap this button to end the current call and
maintain a call connection to the mobile network, leaving
the extension in offhook state. You are set to make the next
call, without having to re-establish a call connection to your
company’s MAXCS system.
Call using the dial pad  
Tap the Dial Pad button > enter the number (include trunk access code, usually “9”, 
if it’s an outside number) > tap Dial button. The call is made via the server. 
Use the MaxMobile dial pad when you need to enter additional digits after the other 
party answers, for example, an extension number. 
To close the dial pad and re-access the call handling functions, tap the Close 
button. 
Hold and retrieve a call – Select the call entry > tap the Hold / Unhold button. 
Transfer a call 
Tap Transfer button > dial target number > tap Transfer button.
•Either dial the target number from the dial pad, or tap the Directory o r  Favorites 
button and select the number from the Directory or Favorites list.
•To announce the transfer, wait until the second party answers, talk to the second 
party, and tap the Transfer button again. 
Conference a call (you can conference only outgoing calls) 
1. Call the first party > tap Conference button > call the second party > tap 
Conference button. You and the two other parties are connected in conference. 
2. To add another person to the conference, repeat the process.
Record a call  – Tap the Record button while connected to a call. 
Listen to a recorded call – If your recordings are saved locally, use the Voice Mail 
screen. (Your system administrator may have configured recordings to be saved on 
the MAXCS server.)
2 
						

							 
Directory ScreenSelect Menu, and choose to display all names, extensions 
only,  or contacts only.
Find a name
•Scroll the list. •Tap a letter in the top line to go to that letter in the directory,
and then scroll.
•Open the phone to landscape mode and search for a name
or number: Enter characters in the search box ( is
not an acceptable character), or enter digits.
Call from the Directory
1. Tap an entry. Its view is displayed.
2. If multiple numbers are listed, select the one you want. 
3. Tap Call Via Server or Call Direct. An extension number is always called via 
server.
Voice Mail screen
•
Bold white font = new voice mail.•Normal white font = heard voice mail•Bold red font = new urgent voice mail. 
Voice Mail control buttons – Select Menu to display or 
hide the voice mail control buttons.
Return a call from voice mail – Select the voice mail and 
tap Return Call.
Forward a voice mail – Select the voice mail > Forward > 
select destination extension(s) > select Menu > Forward.
Play a voice mail – Select a voice mail, and tap the Play arrow  .
Delete a voice mail – Select a voice mail > tap  Delete button > confirm deletion.
Speaker – Tap the Speaker button to turn the speaker on or off. (It’s a toggle.)
Call Log Screen
•
 Incoming call
• Outgoing call 
• Missed call
•A number in parentheses, for example (3) = the number of
incoming calls from that phone number or the number of
outgoing calls to that phone number
Call from the Call Log – Tap the call entry. An extension call is made immediately 
via the server. For outside calls, tap Call Via Server or Call Direct.
Delete Call Log records – Select a record > select Menu > tap Delete Entry. To 
delete the entire call log, select Menu > tap Delete Log.
3 
						

							Favorites Screen
•
Green light - an extension is in “Ready” state.•Red light - an extension is busy.•Extension activity status and line state are updated.
Call an extension from Favorites – Tap an extension, and 
the call is made right away via the server.
Call a contact from Favorites – Tap a contact > tap Call 
Via Server or Call Directly.
Delete a Favorite – Select the favorite > select Menu > tap 
Delete.
Other 
Activity status, setting – From MaxMobile main screen > Menu > Ext Setting > 
Activity. Then, set Activity > Save.
Call handling settings, changing – From MaxMobile main screen > Menu > Ext 
Setting.
Landscape Mode – In MaxMobile, landscape mode is available in the Directory, 
Login Setting and Ext Setting screens.
Log out – Menu > Logout. (If in “offline” state, Menu > Logout > OK.)
New version of MaxMobile, automatic download – If your company gets a new 
version of MaxMobile, it is downloaded automatically into the AltiGen folder in the 
microSD memory card of your Android phone. A “downloading” notification is shown. 
After downloading is completed, tap the download notification entry to perform 
installation.
Offline – If the MaxMobile Communicator phone loses connection with MAXCS, 
MaxMobile changes to offline state and will show (Offline) in every title bar. 
MaxMobile call handling functions are not available in this state. When you don’t have 
access to MaxMobile call handling buttons, you can send DTMF digits through the 
Android dialer to perform call handling. Instructions for this appear on the screen.
4
AltiGen Communications, 679 River Oaks Parkway.,  San Jose, CA  95134
September 2015