AltiGen comm IP Phone MAXCS 80 Polycom VVX User Guide

 
MAXCS 8.0 Polycom VVX User Guide  Page 11 of 16 
Expanded Transfer Methods (Advanced Features License required) 
Users with a Polycom Advanced Features license have additional ways to transfer calls within MaxAgent, MaxOutlook, 
MaxCommunicator, and AltiConsole.  
Blind Call Transfer 
With a Polycom Advanced Features license, you have additional ways to perform a blind transfer. 
Method 1: Transfer button 
1 Highlight the connected call. 
2 Enter the number or contact in the dial pad to indicate where...

 
MAXCS 8.0 Polycom VVX User Guide  Page 12 of 16 
Directory Dialing (Advanced Features License required) 
You can choose contacts from a company directory to place calls, transfer calls, and perform other basic functions.  
In order to use this feature, your administrator must set up one or more 
company directories, and must enable your extension for directory 
dialing. 
If your administrator enabled company directory dialing for you, you can 
tap the Directory softkey to display contacts within the...

 
MAXCS 8.0 Polycom VVX User Guide  Page 13 of 16 
Call Record Button (Advanced Features License required) 
If your administrator has enabled a Record softkey for your extension, you can record 
calls by tapping a button on your phone.  To record a call in progress, tap the Record 
softkey, and then tap Record on the next screen. 
 
Line Park (Advanced Features License required) 
To park a call,  
1 While on a call, press the Home button to switch to Home view. 
2 Tap any Line Park softkey to park the...

 
MAXCS 8.0 Polycom VVX User Guide  Page 14 of 16 
Paging (Advanced Features License required) 
If your Administrator included you in a Polycom paging group, you can page other 
Polycom users in that group.   
Be aware that Polycom paging works only between Polycom phones that are on the 
same network. 
 Group 1 is the default, and appears at the top of the paging group list.  
 Group 24 (Priority group) will override any active calls.  
 Group 25 is the Emergency paging group. 
 Other paging groups...

 
MAXCS 8.0 Polycom VVX User Guide  Page 15 of 16 
To switch call answering back to the speaker, press the Speaker button. (There are two other methods you can use to make 
this change: You can pick up the handset or press the Headset button once.) 
If you are not sure which path the phone is using, just look at the Headset button; if it is slowly blinking, calls will be 
directed to the headset. If it is not blinking, calls will be directed to the phone’s speaker. 
A last note: When you have an incoming...

 
MAXCS 8.0 Polycom VVX User Guide  Page 16 of 16 
 If you have a model VVX 300 or 400, you will not see a Transfer or Hold softkey. Instead, use the phone’s physical 
buttons for those actions. 
 The following feature codes do not work on Polycom phones: #12, #26, #27, #44, #45, #46, #81, #82 
 Forwarding calls is not supported.