AltiGen comm AltiGen IP Phone IP805 User Manual

							Appendix A
IP 805 User Manual  27
LCD Messages
Local Menu Configuration Messages
The following messages may appear in the LCD screen when accessing the phone’s menu:
IP Phone Running Messages
The following messages may appear in the LCD screen while you use the phone:
Register failed
•Check that the extension number and extension password are set up 
properly and that the system administrator enabled the IP extension.
•Ask the System administrator to confirm that the IP Phone Service is 
started in MaxCS.
•If an analog phone or other IP phone is already logged on to the same 
extension, rebooting the IP 805 will not register the phone 
successfully. You must press #27 on the IP phone to actively log on 
to AltiServ. After the extension is logged on and activated, calls will 
be redirected to this phone.
MessageExplanation
conf timeout!After 2 minutes inside the configuration menu, if no action is taken, the LCD will 
show this message and then close the menu.
conf exception!During configuration, an unknown exception occurred.
Saved!The changed configuration was saved.
Write Fail!An error occurred when saving the changed options into flash ROM.
Wrong Ext Number!The extension number that you entered is invalid.
Wrong input!You entered an invalid value or string during configuration.
wrong password!You entered an invalid password from the phone menu.
MessageExplanation
AW UNREACHABLE!Failed to connect to the AltiGen phone server. You are trying to register the IP 
phone with an invalid IP address, or the AltiGen Phone Server's IP address is 
invalid.
The network connection has been lost in offhook or connect state.
Refer to “MaxCS is unreachable” section of “Troubleshooting” on page 25. 
Basic-IdleThe phone is operating in Basic mode.
Press #27 again to reactivate.
Check the IP Phone Service.
Verify that the extension is configured for dynamic.
DHCP FAIL!Although DHCP was enabled, the phone was not able to receive the IP address 
from the DHCP server.
DUPLICATE IP!Another device configured with the same IP address has been detected. The phone 
cannot function correctly until this is corrected.
Problem/SymptomSolution 
						

							Updating Firmware
28 IP 805 User Manual
IP Phone Boot Messages
The following messages may appear in the LCD screen when booting the phone:
Updating Firmware
Periodically, AltiGen may send out notifications of updated firmware for your phone. 
To update your phone’s firmware,
1. Download the file containing the updated firmware from AltiGen. Save it on your local computer.
2. On your IP 805 phone, choose Menu > Network > Local address. Write down the IP address shown.
3. In your internet browser, enter the phone’s IP address (for example, http://10.30.10.130) . The phone’s 
web-based configuration tool will open to the login page.
INVALID IP!
INPUT AGAIN...The IP address that you entered is invalid.
INVALID VAL!During registration of the IP extension, an invalid response (return value) was 
received from phone server.
NO IP ADDR!The phone cannot attach to an IP address due to network failure.
No Network!The phone has lost the Ethernet connection.
REGISTER FAIL!The phone cannot register to the AltiGen phone server.
REGISTER OKAY!The IP extension registered successfully.
REGISTERING...You entered #27 to manually register the IP extension.
REMOVE OLD EXT.When you enter #27, the extension/password configuration in the IP phone is 
removed.
WRONG PASSWORD!The registration process failed because of an invalid extension password.
MessageExplanation
Boot DoneThe phone successfully booted.
CHECK FWChecking firmware.
CHECK MEMORYChecking memory.
INIT NETWORKInitializing network.
LOAD FAILEDFailure to load the image into memory.
LOADING FW...Loading firmware.
LOADING NOWLoading firmware.
NETWORK FAILED.The network initialization process failed.
TFTP FAIL!Failure downloading TFTP.
UPDATE FAILED.Firmware update failed.
UPDATE OKFirmware update successful.
update APP(S1)When Boot Download is set to TRUE, the phone will show this message when it is 
rebooted.
MessageExplanation 
						

							Appendix A
IP 805 User Manual  29
4. On the Login page, enter the following information and then click Confirm:
•User name: admin
•Password: admin
5. Click the Settings tab, and then click Upgrade on the left.
6. Click Choose File and browse to the firmware file that you saved on your system in Step 1.
7. Click Upgrade. You will see a warning that the phone will be rebooted during the process; click OK.
8. Your phone will automatically reboot. To confirm that you have the correct firmware, on the phone select 
Menu > System > Version Information. The version number listed should match the version number 
indicated in your update notification from AltiGen.
Capturing Traces
If you have an issue with your phone, your AltiGen Technical Support representative may ask you to send 
various logs; these logs will help the Support organization research and resolve the problem. 
There are two types of logs that provide helpful information.
•Log – The log provides information from the logical processing on the phone; what data the phone 
received, and how the phone processes it.
•Pcap Trace – The packet capture contains lower level details of data coming in and out of the phone.
To generate these logs, you must log into the IP 805 phone’s web-based configuration tool:
1. Establish a TCPIP connection from a computer with a browser to the PC port on the IP 805 phone.
2. On the IP 805 phone, choose Menu > Network > Local address. Write down the phone's IP address.
3. In your internet browser, enter the phone’s IP address (for example, http://10.30.10.130) . The phone’s 
web-based configuration tool will open to the login page.
4. On the Login page, enter the following information and then click Confirm:
•User name: admin
•Password: admin 
						

							Capturing Traces
30  IP 805 User Manual
Generating the Log File
To generate a log file, pe rform the following steps.
1. Click the  Settings tab
 , and then click Log on the left.
2. For the System Log Level, choose  6. This level provides the most detail.
3. Click  Confirm. W
 hen you see a warning abou t restarting your phone, click  OK.
4. To generate a log file, click the  Export tab and
  save the trace file to your computer.
Generating the Packet Capture File
To generate a packet capture file , perform the following steps.
1. Click the  Settings tab
 , and then click Upgrade on the left.
2. Beside Pcap Feature , click Start.
3. Try to recreate the problem . Whe
 n you have finished, click Stop.
4. To generate the trace file, click  Export and save the file to  your local system
 . 
						

							IP 805 User Manual  31
Glossary
D 
DHCP (Dynamic Host Configuration Protocol) - a protocol that lets network administrators manage centrally 
and automate the assignment of Internet Protocol (IP) addresses in an organization’s network.
DNS - Domain name system used to address translation to convert H.323 IDs, URLs, or e-mail IDs to IP 
addresses. DNS is also used to assist in locating remote gatekeepers and to reverse-map raw IP addresses 
to host names of administrative domains.
Do Not Disturb (DND) - when this feature is selected, all incoming calls to the user’s extension are denied. If 
the station has system forwarding instructions, the calls will be automatically redirected to another extension, 
Attendant, or operator.
Dynamic IP Address - An IP address that is automatically assigned to a client station in a TCP/IP network, 
typically by a DHCP server. Network devices that serve multiple uses, such as server and printers, are usually 
assigned static IP addresses.
E
extension number - a number that matches a station to a particular user.
F
Firewall - a set of related programs, located at a network gateway server, that protects the resources of a 
network from users of other networks.
FLASH - a sudden brief signal. Activated by pressing the Flash button, or by a quick press and release of the 
receiver button (switch hook).
H
H.323 - An International Telecommunications Union (ITU-T) standard that describes packet-based video, 
audio and data conferencing.
http or HTTP - Hypertext Transfer Protocol. The Internet protocol used to manage communications between 
Web clients (browsers) and servers.
I
IP Address - a 32-binary digit number that identifies each sender or receiver of information that is sent in 
packets across the Internet.
J
jack - the mate for a plug. Used to connect two pieces of equipment together.
L
Local address - an address used in a peripheral node or station in place of a network address and transformed 
to or from a network address for delivery purposes.
M
MHz - Megahertz.
ms - millisecond. 
						

							32 IP 805 User Manual
N
network - A configuration of dat a processing and/or telecommunication devices and software connected for 
information exchange.
network address - An identifier for a node, station, or unit of  equ
 ipment in a network.
network domain - a set of workstations and servers that share a  
 security account manager database and can 
be administered as a group. A user with an account in a particu lar network domain can log onto and access 
his or her account from  any system in the domain.
network mask - also known as the subnet mask.
network server - networking softwa
 re that responds to I/O or computes requests from a client machine. 
Windows NT network servers can  be implemented either as server processes or as drivers.
O
offhook - The phone’s receiver  is not resting in the base.
onhook - The phone’s receiver  is resting in
  the base.
P
physical extension - is associated with a physical port and device. An extension is cre ated, by default, as a 
physical extension (as opposed  to a virtual or workgroup extension) unless there are no more physical ports 
available.
ping (Packet InterNet Groper) - a program used to test whether  a 
 particular network destination on the Internet 
is online by repeatedly bouncing  a signal off a specified address.
port - a communication channel through which a client process c ommuni
 cates with a protected subsystem. 
protocol - A set of rules and conventions by which two computer s 
 pass messages across a network medium. 
Networking software generally implements multiple  levels of protocols layered one on top of the other. 
Q
queue - a collection of calls w aiting to be served. Queued calls in MaxCS are handled o n a first-in, first-out 
basis.
R
RJ-11 - The common telephone jack.  Usually wired with four wires, the red and green signify the tip and ring 
circuits.
RJ-45 - A jack fo r da
 ta cables. Usually wired with eight wires.
router - a protocol-dependent de vi
 ce that connects subnetworks together.
S
server - any computer whose function in a network is to provide  user access to files, printing, communication, 
and other services.
subnet mask - the method used for splitting IP networks into a series 
 of subgroups, or subnets. The mask is a 
binary pattern that is matched up with the IP address to turn p art of the host ID address field into a field for 
subnets.
System Speed Dialing - this feature allows the user to access a  
 list of commonly called phone numbers entered 
into the system by the administrator. The user presses the Spee d Dial button on the phone, selects a number 
from the list, and then d ials by pressing the 
 button. 
						

							Glossary
IP 805 User Manual  33
T
TCP/IP - Transmission Control Protocol/Internet Protocol. A full set of protocols used on the Internet.
TFTP (Trivial File Transfer Protocol) - a version of the TCP/IP FTP protocol that has no directory or password 
capability.
transfer - this feature redirects a call to another extension or the AltiGen VoiceMail system.
U
UDP (User Datagram Protocol) - a communications protocol that offers a limited amount of service when 
messages are exchanged between computers in a network that uses the Internet Protocol.
V
virtual extension - an extension not associated with a physical port that allows for guest access to the AltiGen 
Voice Mail System
 features and telephone sharing environments. Users of a virtual extension have to log in 
before accessing the system features assigned to it.
VoIP - voice over Internet Protocol (IP). The technology used to transmit voice conversations over a data 
network using
 the Internet Protocol.
W
workgroup - telephones arranged in groups within a particular organizational function (for example, marketing, 
sales, service, etc.). Each workgroup is assigned a pilot number. When the pilot number is dialed, the system 
scans the list of extensions comprising the workgroup and connects the call to the first available idle extension 
number. If no extensions are available, the call is placed in that workgroup’s queue.
workgroup pilot number - an extension designated to a workgroup that is not associated with a physical port 
and may consist of up to 64 members. When the pilot number is dialed, the call is distributed to the workgroup 
members. 
						

							34 IP 805 User Manual 
						

							Index
IP 805 User Manual 35
Index
A
activating IP phone 
extension
 11
assigning
local IP addresses 15
TFTP server 15
audio standards 25
B
Boot Download 14
C
call control protocols 25
Call log button 5
capturing traces 29
configuring
from IP phone menu 13
IP settings 15
D
DHCP, enabling/disabling 14
dial pad 6
dialing IP number 24
dimensions, IP 805 phone 25
distinctive ring options 16
E
E911 Location ID 14
emergency gateway, setting 14
emergency number, setting 14
exporting log files 29
exporting packet capture 
files
 30
extension
activating IP phone 11
password 13
extension number, setting 13
F
features 7
firmware, updating 28
Flash button 6
G
gateway, setting IP address 14
H
hardware components 7
headset
port support 25
I
IP 805 phone
differences from IP 705 8
functions 7
hardware components 7
illustration 5, 6, 7
registering 15
specifications 25
IP address
assigning 15
entering in LCD display 15
IP number, dialing 24
IP settings, configuring 15
K
keys, feature 25
L
LAN ports 25
LCD messages 27, 28
LCD screen 5, 19, 25
LED, in buttons 25
local address, setting 14
log files, exporting 29
logon, to extension in use 12
logs 29
M
Menu button 6
N
navigation buttons 6
network
mask, setting 14
settings, configuring from 
phone
 14
network protocols 25
P
packet capture files 30
password, setting for 
extensions
 13
periods, entering in LCD 15
phone operation 20
phone startup, verifying 12
power, IP 805 phone 25
R
Redial button 6
registering IP phone 15
rejecting calls 22
Release button 5
ring tones, setting 16
S
server, setting IP address 14
service, getting 1
setting up IP 805
locally 11
setup, IP 805 11
specifications 25
startup
verifying phone 12
system settings, configuring from 
phone
 14
T
TFTP server
assigning 15
setting IP address 14
time offset, setting 14
trace files 29, 30
traces 29
troubleshooting 25, 29
U
updating firmware 28
using the phone 19
V
verifying phone startup 
process
 12
version information 14
W
warranty 1
how to get service 1
workgroup queue status, 
displaying
 16 
						

							Index
36 IP 805 User Manual