AltiGen comm AltiGen IP Phone IP805 User Manual

Configuring the IP 805 PhoneIP 805 User Manual  17
Agents press the Down Arrow button to see Workgroup status  in the LCD screen (while the agent is in idle 
state). The first line in the LCD screen show: 
•QL  = queue length: number o f calls in queue (0~99)
•QT = current longest queue time (in minutes)
•WG  = workgroup number (up to 4 digits)
The second line in the LCD di
 splays one of the following agent  states:
•LOUT - logout
•NRDY - not ready
•DND - do not disturb
•FWD  - forwarding
Note: Th
e...

Workgroup Status Display
18     IP 805 User Manual   

IP 805 User Manual 19
CHAPTER 4 
User Guide
The LCD Screen
In normal operating mode, the LCD screen displays the time and the extension number on the first line:
Other messages you may see:
•MISSED xx – Number of calls missed.
•xxVM – Indicates the number of new voice messages. Appears in place of the extension number when 
there are voice messages.
If an activity code has been set on the phone, that code is displayed in place of the extension number or 
voicemail count. Examples of activity codes are...

Basic Phone Operation
20     IP 805 User Manual 
Basic Phone Operation
* Indicates a normal operating mode phone feature, which is available only after registering the IP 805 with the 
phone server and logging in as an extension.
FunctionKey Sequence
Call Log*The Call Log stores the numbers of the last 99 incoming calls.
1) With the phone onhook, press the Call Log button. 
2) Use the / buttons to scroll to the number you want. 
3) Press   to dial the number. 
Note:If 20 seconds pass without any input,...

User Guide
IP 805 User Manual 21
Hold*When Multiple Call Waiting is enabled at the extension, you can place multiple incoming 
calls on hold and retrieve them using the phone’s / buttons and the  button.
Pressing Hold while onhook will retrieve the last call that you placed on hold.
You can place up to 9 calls on hold at a time.
During a call:
1) Press the Hold button to put the current call on hold and make a new call.
To retrieve a single call on hold:
1) Press the Hold button.
To retrieve multiple...

Basic Phone Operation
22     IP 805 User Manual 
ReleaseDeletes characters entered on the LCD. While onhook, releases the phone from an active 
state. Rejects an incoming call.
For a connected call:
•Press the Release button to hang up the call.
While in a menu:
•Press the Release button to exit the menu.
For an incoming call:
•Press the Release button to reject the incoming call. The ringing will stop and the call 
will follow the extension's Ring No Answer (RNA) handling rules.
While typing in the...

User Guide
IP 805 User Manual 23
* * Feature Codes
* * 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . Reboot
MaxCS Feature Codes
##  . . . . . . . . . . . . . . . . . . . . . . . Log in to voicemail at your own station###   . . . . . . . . . . . . . . . . . Log in to voicemail at another station
AltiGen Voicemail System Quick Features#11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Greeting Menu#28 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Password Menu
Making Calls#34 ....

Basic Phone Operation
24     IP 805 User Manual  
Flash button # #   . . . . . . . . . . . .  Transfer to a User’s  Voicemail
Flash  button    Flash  button . . . . .  Consultation
Press and hold OK . . . . . . . . . . Restore phone to the factory default settings
Dialing an IP Number Directly from the IP 805
To dial an IP number directly from the IP 805 phone set, enter  the IP address, using the * key to enter periods 
and followed by the  # key.
Note: Th
is works only when the IP 8 05 is operating in...

IP 805 User Manual  25
Appendix A
Specifications
Network 
Protocols•H.323, SIP, RTP, RTCP, TFTP, TCP, UDP, DHCP, DNS, ARP, ICMP, Te lnet
Call Control 
Protocols
•SIP
Audio 
Standards
•Codec: ITU G.711 (PCM), G.722, tw o low bit rate (G.723.1 and G.729A / G.729AB); G.729 
preferred
•Acoustic Echo cancellation su pporting high-quality speakerphone
Keypad 
Featur
 es & 
Handset
•12 standard dialing keys: 0-9, *, #
•11 Feature keys: Redial, Call Log, Hang-up/Release, Hold, Mute,  Flash, Transfer, Conference,...

Troubleshooting
26 IP 805 User Manual
Problem/SymptomSolution
MaxCS is unreachable
•Make sure that the MaxCS IP address in the IP phone is set up 
correctly.
•Check the phone’s IP address, network mask and default gateway.
•Make sure that you can ping the IP 805 phone’s address from 
MaxCS.
•Make sure that the IP Phone Service is started in MaxCS.
•Check the MaxCS IP address in the AltiAdmin IP Phone 
Configuration menu.
Image update failed. If setting 
Boot Download to Yes, after the 
phone reboots and...