AltiGen comm AltiGen IP Phone IP720 Quick Reference User Manual

							IP 720 PHONE 
QUICK REFERENCE
Basic Phone Operation
* Indicates a normal operating mode phone feature, which is available only after registering the IP 710 phone with the 
phone server and logging in as an extension.
FunctionDescription
Activity 
Status* 1) Press the 
Act ivity button.  2) Use the / buttons to select the appropriate activity, 
then press the  Enter button.
Auto Answer 1) Press the
 Me
 nu button, select PHONE SETTING, then select AUTO ANSWER.    
2) Use the  / buttons to enable/disable Auto Answer mode, and press  Enter.   
3) Select AUTO ANS RING from the menu.  4) Set the number of seconds to ring before 
aut
o answer (1-20), and press  Enter.  5) Select AUTO ANS DEV from the menu, then 
select from speaker or headset as  the Auto Answer device, and press  Enter.
Call Log* 1) With the phone onhook, press the 
Call
  Log button.  2) Use the / buttons to scroll 
the list of the last 99 incoming calls.  3) Press the  Enter button to dial a selected number.
Conference* To initiate a conference during a call:  
1) Pre
 ss the Conference  button (this automatically 
selects a new line and places the other party  on hold).  2) Enter target telephone number.  
3) When the call connects, press  Conference again OR press  button to cancel the 
conference and return to original party.
The number of parties allowed in a conference call depends on the AltiServ system. In 
gene
 ral, up to 6 parties are allowed.
To conference an incoming call when no conference is in progress:  1) Conne
 ct to a 
caller.  2) Get incoming call whose Caller ID  or Caller Name is displayed on the LCD. Call 
waiting tone is played.  3) Press the  Enter button to answer caller and place original caller 
on hold.  4) Press the 
  button  to select the original hold call.  5) Press the  Conference 
button to create a conference and join both callers.
If a conference is already in progress, to conference an incoming call:  1) Pr
 ess Enter   to 
answer the incoming call (all other conference members remain in conference). 2) Press 
the 
  button  and select one of the members in conference (displays “ConfHold”), then 
press the  Conference  button to join the incoming caller to the conference.
The user who first initiates the conference call can select the another conference 
member
 ’s call and drop it from the conference. 
To drop a conference member: 1)
  Use the / buttons to select the member to 
disconnect.  2) Press the  button to disconnect this caller.   This feature is not available 
to other conference members, even when the conference initiator hangs up.
Configuration 
Menu* 1) Press 
Menu.
•Use the  /buttons to scroll to the menu item you want.•Use thebutton or  Enter button to select a menu item or setting.
•Use the button to return to the previous menu.
Greeting* Press the Gr
 eeting button to access voice mail greetings directly.
Handset/
H
 eadset/
Speaker To switch between handset, headset and speaker, t
he user can go offhook, press the 
Speaker  button or press the  Headset button.
Hold* During a call: 
Press t
 he Hold  button to put the current call on hold and make a new call.
To retrieve a single call on hold:  Pre
 ss the Hold button.
To retrieve from multiple calls on hold:  Use 
/ to select a hold call. 2) Press the 
Enter  button, OR, to retrieve the last hold call, press the  Hold button. Intercom*
Incoming Intercom: 
Incomi
 ng voice path is heard through the speaker, indicated by the 
button’s blinking indicator light
Outgoing Intercom:  Press Int
 ercom button then the extension number.
Line Park* During a call:
 1) Press #5
 1 then enter the two-digit Line Park line.
OR, press the  Li
 ne Park soft key (if configured). The LED for the  Line Park soft key will 
light and turns off when the parked call is picked up, the caller hangs up, or the call is 
routed to voice mail.
Mute While on a call with Speaker on
:
  1) Press the Mute button.  2) To disengage mute, press  
Mute  again.
Program Soft 
Keys
 * 1) Press the 
Me nu button.  2) Select Phone Setting, then Program Keys, then the desired 
program key.  3) Enter the appropriate digits for the speed dial number or feature code.
Reboot Press * *
 3 , then the Enter button.
Redial* (Phone is onhook) 
1) P
 ress  Redial .  2) Use / to scroll to the desired entry.  scrolls to last entry, scrolls to first entry.  3) Press  Speaker button or raise handset.
•Redial up to last 16 calls.
•Redial up to 32 digits.
Release For a connected call: 
Pre
 ss the Release  button to hang up the call.
For incoming calls:  Pr
 ess the Release  button to reject an incoming call.
Restore 
Defa
 ult 
Settings 1) Press the
 Menu but ton.  
2) Press * *  2, then the Enter  button.
Ring Tones 1) Press the 
Menu but
 ton.  2) Select PHONE SETTING, and scroll to RING TONES.    
3) Select a ring tone and press the  Enter bu tton.
Soft Key* 
   Press the appropriate soft key (buttons 1-15) to initiate one of the following functions pre-
a

ssigned by the system administrator: Busy  Lamp Field, AltiServ Feature Code, Admin 
Defined #, Line Park, Call Record, Workgroup Display, User Defined #. 
Speed Dial* 1) Press the Spee

d Dial button.  2) Use the / buttons to scroll the list of numbers 
programmed by the system administrator.  3) Press the  Enter button to dial a selected 
number.
Speaker To use the speakerphone,  press the
  Speaker  button.
Transfer* During a call: 
1
 ) Press the Transfer button, which places the call on hold.  2) Dial the 
number you want to transfer the call to.  3) Hang up if the party answers the call.  4) If the 
party refuses the call, return to the original call by pressing the 
button.
Voice Mail* 1) Press the 
Vo
 ice Mail button.  2) Enter voice mail password (if configured in AltiAdmin).
•The Message Waiting LED light blinks when a voice mail message is waiting.
•The LCD shows the message count ( only unheard messages) when onhook.
Volume To adjust volume on handset/speakerphone/headset:  1) Depen
 ding on which volume 
you want to adjust, take the phone offhook by lifting the handset, pressing the  Speaker 
button, or pressing the  Headset button.  2) Press the  Volume button. The device name 
and volume level appear in the LCD.  3) Press the left side of the  Volume button to 
decrease the volume; press the right side to increase the volume.
To adjust ringer volume:  1) Leave phone onhook.  2) Press the  Volume button; a sample 
ring plays and the volume level appears in the LCD.  3) Press  the left side of the  Volume 
button to decrease the volume; press the right side to increase the volume.
FunctionDescription 
						

							Configuration Menu Options
•To get to the menu, press the Menu button.
• / buttons scroll the menus and settings in the LCD display. 
•  button selects a menu item or setting. 
•The Enter button also selects a menu item or setting.
•  button returns to the previous menu.
•Press the  Release button to exit the menu.
Phone 
Setting >
Ext N
umber -  Sets the IP phone’s extension number.
> Ext P
assword  - Sets the IP phone’s extension password.
>Program Keys > Program Key [#]  - S
 ets the speed dial number or feature code for 
a selected key.
>Ring Tones -  Set
 s the desired ring tone.
>Auto Answer  - Se ts whether to enable automatic answering.
>Auto Ans Ring  - Set
 s how many seconds the phone should  ring before it is automatically 
answered. Appears on menu when Auto Answer is set to Yes.
>Auto Ans Dev -  Se
 ts whether speaker or headset is  the automatic answering device. 
Appears on menu when Auto Answer is set to Yes.
System >
AW Se
rver -  Sets the MAX Communication Server’s IP address.
>Trk Access Code -  Set
 s the digit required to enable a user to return an outside call from the 
Call Log.
> Hour Offset -  Se
 ts the time offset from the AltiWare Server’s time.
> TFTP Server -  S
 ets the TFTP server IP addr ess for updating the firmware. 
> Boot Download  - Used  mainly for upgrading or troubleshooting. On the next boot, the 
phone will download the new firmware from the TFTP server, if set to Yes. After firmware 
image upgrade, this setting changes to No. 
> Emerg
ency Num -  Sets the IP phone’s emergency number. For the U.S., the emergency 
number is 911.
>Emergency GW -  Se
 ts the IP phone’s emergency gateway IP address.
>Enable SIP Registration - Enables SIP registration to the emergency 
gateway
>Version Info -  Displays the
  version number of the IP phone.
Network >
Enabl
e DHCP -  Sets whether Dynamic Host Configuration Protocol (DHCP) is being used 
by the IP phone to retrieve a new IP address upon boot up.
> Local
 Address  - Sets the IP phone’s local address; shows only if DHCP is disabled.
> Network Mask -  Sets the IP phone’s network mask; shows only if DHCP is disabled.
> Gatew
ay -  Sets the Gateway IP address.
* * Feature Codes
* * 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Res tore default settings (when user is in Configuration Menu)
* * 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Reboot
AltiServ Feature Codes
##   . . . . . . . . . . . . . . . . . . . . . . . . . Log in to voice mail at your own station
###    . . . . . . . . . . . . . . . . . . . Log in to voice mail at another station
AltiGen Voice Mail System Quick Features #11  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Greeting Menu
#28  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Password Menu
Making Calls #34  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial By Name
1
#35  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Virtual Log In (Station Privilege Override)
#69  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial Last Caller
#77  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Station Speed Dial
#88  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System Speed Dial
#99  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Last Number Redial
#93   . . . . . . . . . . . . . . . . . . . . . . . . . Intercom Call 
2
Answering Calls
#29   . . . . . . . . . . . . . . . . . . . . . . . . . Individual Call Pickup (a specific station)
#30  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System Call Pickup (any station ringing)
Flash 
button #31. . . . . . . . . . . . . . . . . . . . Personal Call Park
#31   . . . . . . . . . . . . . . . . . . . . . . . . . Personal Call Park Pickup
Flash 
button #41. . . . . . . . . . . . . . . . . . . . System Call Park
#41   . . . . . . . . . . . . . . . . . . . . . . . System Call Park Pickup
#51 . . . . . . . . . . . . . . . . . . Line Park Pickup
#81  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hands Free Intercom Mode
#82  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hands Free Manual Answer Mode
Call Management #26  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Station Log Out (phone must be onhook)
#27  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Station Log In (phone must be onhook)
#32  . . . . . . . . . . . . . . .  .
  . . . . Enter Account Code (before dialing)
XSFR button #32   . . . . . . . . . Enter Account Code (mid-call)
#33  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Do Not Disturb
#36  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Call Forwarding
#37  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Remote Call Forwarding
Other Features
#12  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Language Setting
#14  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Personal Options ( (Native integration with Exchange 2007)
#22  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Feature Status Check
#25  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Station Speed Dial Setup
#38  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Outside Call Blocking (operator only)
#39  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operator Off-Line (operator only)
#44  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Overhead Paging
#45  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Overhead Paging by Trunk
#46  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Group Paging (for IP 720 phone users)
#55  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . List Feature Tips
#73  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Silent System Call Park
#90  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ready to receive workgroup calls
#91  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Not ready to receive workgroup calls
Flash 
button #40. . . . . . . . . . . . . . . . . . . . Transfer to AltiGen Voice Mail System
Flash button # 15 . . . . . . . . . . . . . . Transfer to Auto Attendant
Flash button # #  . . . . . . . . . . . . . . . Transfer to a User’s Voice Mail
Flash button   Flash button . . . . . . . . . Consultation
1Feature must be enabled by system administrator.2Feature available only on systems with Triton Analog Extension board.
October 2012