Alienware Optx Aw2310 Users Guide

							Back to Contents Page    
 
Troubleshooting  
 
   Troubleshooting Your Monitor  
   Common Problems  
   Product - Specific Problems  
   Universal Serial Bus Specific Problems  
Troubleshooting Your Monitor  
Self - Test Feature Check  
Your monitor provides a self - test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly 
connected but the monitor does not display an image, run the monitor self - test by performing the following steps:   
1. Turn off your computer and the monitor.   
2. Unplug the video cable from the back of the computer. To ensure proper Self - Test operation, remove both Digital (white connector) and the HDMI cables 
from the back of computer.   
3. Turn on the monitor. 
4. Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.   
If your monitor does not display an image after the previous procedure, check your video controller and computer, because your monitor is functioning 
properly.  
Built - in Diagnostics  
Your monitor has a built - in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or 
with your computer and video card.  
To run the built - in diagnostics:  
1. Ensure that the screen is clean (no dust particles on the surface of the screen).    
2. Unplug the video cable(s) from the back of the computer or monitor. The monitor then goes into the self - test mode.    
3. Touch and hold the  A  and  D  controls on the front panel, simultaneously for 2 seconds. A gray screen appears.    
4. Carefully inspect the screen for abnormalities.    
5. Touch the  D  control on the front panel again. The color of the screen changes to red.    
6. Inspect the display for any abnormalities.    
7. Repeat steps 5 and 6 to inspect the display in green, blue, and white colored screens.    WARNING:  Before you begin any of the procedures in this section, follow the  Safety Instructions  
The floating dialog box should appear on - screen (against a black background) if the monitor cannot sense a video signal and is working correctly. 
While in self - test mode, the power LED remains white. Also, depending upon the selected input, one of the dialogs shown below will continuously 
scroll through the screen.  
  or      
NOTE:   The floating dialog box also appears if the video cable is disconnected or damaged during normal operation.
NOTE:  You can run the built - in diagnostics only when the video cable is unplugged and the monitor is in  self - test mode .
A Shortcut Key 1 (Preset Modes)
B Shortcut Key 2 (Brightness/Contrast)
C Shortcut Key 3 (Input Source)
D Menu
E Exit  
F Power On/Off  
						

							The test is complete when the white screen appears. To exit, touch the  D  control again.  
If you do not detect any screen abnormalities upon using the built - in diagnostic tool, the monitor is functioning properly. Check the video card and computer.  
Common Problems  
The following table contains general information about common monitor problems you might encounter and the possible solutions.   
Common Symptoms   What You Experience  
Possible Solutions  
No Video/Power LED off No picture l Ensure that the video cable connecting the monitor and the computer is properly connected 
and secure.    
l Verify that the power outlet is functioning properly by using any other electrical equipment.  
No Video/Power LED on No picture or no 
brightness l Increase brightness & contrast controls using the OSD.    
l Perform monitor self - test feature check.    
l Check for bent or broken pins in the video cable connector.    
l Run the built - in diagnostics.   
Poor Focus Picture is fuzzy, blurry, 
or ghosting l Eliminate video extension cables.    
l R eset the monitor to Factory Settings.    
l Change the video resolution to the correct  aspect ratio (Fill/Aspect/4:3).    
Shaky/Jittery Video Wavy picture or fine 
movement l R eset the monitor to Factory Settings.    
l Check environmental factors.    
l Relocate the monitor and test it in another room.    
Missing Pixels LCD screen has spots l Cycle power on - off.    
l Pixel that is permanently off is a natural defect that can occur in LCD technology .    
l Run the built - in diagnostics.   
Stuck - on Pixels LCD screen has bright  l Cycle power on - off.      
						

							spots l Pixel that is permanently off is a natural defect that can occur in LCD technology .    
l Run the built - in diagnostics.   
Brightness Problems Picture too dim or too 
bright l Reset the monitor to Factory Settings.    
l Adjust brightness & contrast controls using the OSD.    
Geometric Distortion Screen not centered 
correctly l Reset the  monitor to Factory Settings.    
Horizontal/Vertical Lines Screen has one or 
more lines l Reset the monitor to Factory Settings.    
l Perform monitor self - test feature check and determine if these lines are also in self - test 
mode.    
Check for bent or broken pins in the video cable connector.      
						

							Back to Contents Page    
Setting for Stereoscopic 3D Gaming   
 
Requirements for stereoscopic 3D gaming  
Please see below requirements for stereoscopic 3D gaming.  
 
1. Alienware  
OptX™  AW2310 120 Hz Flat Panel Monitor.  
2. NVIDIA ®
  GeForce ®
  3D Vision Kit   (not included with your monitor).  
3. Compatible NVIDIA GPU   (not included with your monitor).  
• Visit  www.nvidia.com/3dvision  for full list of supported cards.  
4. Microsoft ®
  Windows  Vista ®
  or Windows ®
  7  pre - installed on your computer   (not included with your monitor).  
5. Visit  www.nvidia.com/3dvision  for a full list of supported games   (not included with your monitor).  
6. DVI  dual link  cable shipped in your packing contents allows you to connect directly from your computer or game console.  
Back to Contents Page  NOTE:   3D is only supported when using a DVI dual link cable.