Aleratec 17 DVD CD Tower Publisher SLS Duplicator User Guide

							www.aleratec.com75
Troubleshooting
Error Codes
Typically the system will show an error message and error code if a problem occurs. 
Please reference the below diagram for a description of the error codes and the 
recommend solution:
Error CodeError MessageRecommendation
200Master Disc EmptyBlank Disc is in the Source Tray. Make sure thesource is properly selected and double check theMaster Disc.
201Bad MasterThe Master Disc is not recognized by the SourceTray. Please eject and reload the Master Disc ordouble check the Master Disc for quality.
202To targets!There is no blank disc(s) recognized by the system.Please make sure the blanks disc(s) is properlyplaced in the recording tray(s).
203Burner Mixed or Firmware Version Mixed
The writers carry different model/version. Theyare required to be identical for proper duplication.Contact our Tech Support for detail.
204Targets & Master Not Compatible!The Master Disc is a different format than the blank disc(s). The format between the Master Disc and blank must be the same.
205Targets Not Blank!The blank media you’ve inserted are not blank.Check your blank media’s quality.
206Targets & Master Size Mismatch!The size of your Master Disc and the copied discdoesn’t match. This error usually occurs during theCompare process. Double check the master and thecopied disc.
207Targets M Code Mixed!The blank discs you’ve placed are not identical.Please make sure they have the same brand andspeed to ensure proper duplication.
208Targets are not RW discs!The media you are trying to erase are not RWmedia. ONLY RW media is able to be erased.
209Master Disc is CSS Protected!Your Master Disc is Copy Protected. You can notcopy this type of disc.
210Bad Discs!The Blank media you are using are not beingrecognized by the Writers.
211This format can not be tested!The blank media you’ve inserted does not supportTEST function You need to use either CD-R orDVD-R/RW media to perform TEST function.
212DVD is not supported!The system does NOT support DVD format.  
						

							www.aleratec.com76
Troubleshooting 
Error CodeError MessageRecommendation
213DVD-RAM is not supported!The system does NOT support DVD-RAM format.
214Blu-Ray is not supported!The system does NOT support Blu-Ray.
230Not enough HDD spaceThere is not enough hard drive space to create anew partition. Please delete some existing nonimportant partition to free up more spaces.
231Redundant NameThe Partition Name you’ve entered has already been used. Please choose a different partition name.
232Format Failed!Unable to format the built in hard drive. It is likelythe hard drive is bad. Contact Tech Support forReplacement.
233Partition CorruptedThe partition data is corrupted. Normally either theHard Drive is bad or the hard drive had being usedby another system. Please re-format the hard drive.
240Wrong Password!Incorrect Password has been entered. Please confirm the password and try again.
241Login FailedAfter 3 attempts of entering an incorrect passwordthe unit will lock. Please confirm the password andrestart the system to try again.
251Copy Audio ErrorAn error occurred during the recording process ofa particular track. Mostly due to bad blank media.Please try with different blank.
252Not Audio CDThe Master Disc is not an Audio CD. Only Audio CD’s will be able to Edit Audio Tracks.
253Over Blank Disc CapacityThe Audio Tracks you’ve selected is more than theblank media can hold. Please remove some tracksin order to proceed.
260No update fileThe system couldn’t find the Update file to perform the System Firmware Update. Contact Tech Support for assistance.
261Wrong update fileThe update file you are trying to update is notcompatible for your system.
262Unknown flash modelThis is a system error during the System FirmwareUpdate. Please contact Tech Support for assistance.
263User AbortThe system has acknowledged the Abort command.  
						

							www.aleratec.com77
Recommended Media 
Certified LightScribe media is required for burning direct-to disc LightScribe labels. 
For best results, Aleratec Duplicator Grade LightScribe media is recommended.
CD-R LightScribe V1.2 Duplicator Grade Media 100 Pack™  Part No. 110116 
CD-R LightScribe V1.2 Duplicator Grade Media 600 Pack™  Part No. 110120
CD-R LightScribe V1.2 Duplicator Grade Rainbow 100 Pack™   Part No. 110117
DVD-R LightScribe V1.2 Duplicator Grade Media 100 Pack™  Part No. 230114
DVD-R LightScribe V1.2 Duplicator Grade Media 600 Pack™  Part No. 230117
DVD-R LightScribe V1.2 Duplicator Grade Rainbow 600 Pack™  Part No. 230115
DVD+R LightScribe V1.2 Duplicator Grade Media 100 Pack™  Part No. 300114
DVD+R LightScribe V1.2 Duplicator Grade Media 600 Pack™  Part No. 300115
DVD+R LightScribe V1.2 Duplicator Grade Rainbow 100 Pack™  Part No. 300116
   
Please visit www.aleratec.com/lightscribe-media.html for the most current listing of 
available Aleratec Duplicator Grade LightScribe Media.   
						

							www.aleratec.com78
Technical Support
After reading this User Guide, if you need additional assistance with this product, 
please contact Aleratec Technical Support. Our technical staff will be happy to assist 
you, but they may need your help to better assist you. Calling Aleratec Technical 
Support without all the necessary information can be both time consuming and 
frustrating. Therefore, please try to have the following information ready before 
calling:
1. Part Number - the part number is located on the back of the Stand-Alone Tower 
Publisher LS.
2. Serial Number - the serial number is located on the back of the Stand-Alone 
Tower Publisher LS.
3. Troubles - your questions about the Stand-Alone Tower Publisher LS. Please 
provide enough information about your problems so our technical staff can 
recreate and diagnose it.
Technical Support Addresses and Phone Numbers
 XBy e-mail: [email protected]
 XBy Telephone: 1-818-678-0484
Technical Support Group can be reached 8:00 AM to 5:00 PM, Pacific Time, 
Monday through Friday, excluding U.S. holidays.
Please try to call from a phone near your computer system.
 XAccess is available 24 hours a day, 365 days a year, via:
The World Wide Web at: www.aleratec.com
FAX at: 1-818-678-0483  
						

							www.aleratec.com79  
						

							www.aleratec.com80  
						

							www.aleratec.com81  
						

							www.aleratec.com82
Technical Support FAX Back Form
Aleratec, Inc.
Technical Support Fax Back Form
Please record the following information to help expedite any warranty claim:
Model No.: _________________Serial No.:  _______________________________
Date Purchased:  ______________________________________________________
Place of Purchase: _____________________________________________________
To: Technical Support Group FAX: 1-818-678-0483
FROM:  ________________________FAX:  _______________________________
E-MAIL:   ___________________________________________________________
RE: ___________________________TEL:  _______________________________
DATE: __________________# OF PAGES:  _______________________________
I am experiencing the following problems with my 1:7 DVD/CD Tower Publisher 
SLS:
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
By answering these questions, your problem will be solved more rapidly. Make copies 
as necessary. You can reach us electronically at: www.aleratec.com on the internet.   
						

							Document Number: 9399050_ENG_Rev. L  Copyright © 2013
Specifications subject to change without notice. 
 
Aleratec, Inc.
9851 Owensmouth Avenue
Chatsworth, CA 91311 U.S.A.
www.aleratec.com
\037