Aleratec 14 Bluray DVD CD Tower Duplicator SA User Guide
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www.aleratec.com65 Troubleshooting Error CodeError MessageRecommendation 213DVD-RAM is not supported!The system does NOT support DVD-RAM format. 230Not enough HDD spaceThere is not enough hard drive space to create anew partition. Please delete some existing nonimportant partition to free up more spaces. 231Redundant NameThe Partition Name you’ve entered has already been used. Please choose a different partition name. 232Format Failed!Unable to format the built in hard drive. It is likelythe hard drive is bad. Contact Tech Support forReplacement. 233Partition CorruptedThe partition data is corrupted. Normally either theHard Drive is bad or the hard drive had being usedby another system. Please re-format the hard drive. 240Wrong Password!Incorrect Password has been entered. Please confirm the password and try again. 241Login FailedAfter 3 attempts of entering an incorrect passwordthe unit will lock. Please confirm the password andrestart the system to try again. 251Copy Audio ErrorAn error occurred during the recording process ofa particular track. Mostly due to bad blank media.Please try with different blank. 252Not Audio CDThe Master Disc is not an Audio CD. Only Audio CD’s will be able to Edit Audio Tracks. 253Over Blank Disc CapacityThe Audio Tracks you’ve selected is more than theblank media can hold. Please remove some tracksin order to proceed. 260No update fileThe system couldn’t find the Update file to perform the System Firmware Update. Contact Tech Support for assistance. 261Wrong update fileThe update file you are trying to update is notcompatible for your system. 262Unknown flash modelThis is a system error during the System FirmwareUpdate. Please contact Tech Support for assistance. 263User AbortThe system has acknowledged the Abort command.
www.aleratec.com66 Recommended Media For best results, Aleratec Duplicator Grade media is recommended. Aleratec Media BD-R 4x Duplicator Grade Blu-ray 10-Pack ™ Part No. 370101 White BD-R 4x Inkjet Printable Duplicator Grade Media 25-Pack™ Part No. 370102 Aleratec BD-R 6x Duplicator Grade Blu-ray Media 10-Pack™ Part No. 370103 White Inkjet Printable BD-R 6x Duplicator Grade 25-Pack™ Part No. 370104 Aleratec Silver Duplicator Grade DVD+R 100-Pack™ Part No. 300118 Aleratec Silver Duplicator Grade DVD-R 100-Pack™ Part No. 230118 Aleratec Silver Duplicator Grade CD-R 100-Pack™ Part No. 110121 HydroGuard 16x DVD+R Inkjet Printable Duplicator Grade Media 90-Pack™ Part No. 300117 HydroGuard 16x DVD-R Inkjet Printable Duplicator Grade Media 90-pack™ Part No. 230116 HydroGuard 52x CD-R Inkjet Printable Duplicator Grade Media 90-Pack™ Part No. 110119 Please visit www.aleratec.com for the most current listing of available Aleratec Duplicator Grade Blu-ray Media.
www.aleratec.com67 Technical Support After reading this User Guide, if you need additional assistance with this product, please contact Aleratec Technical Support. Our technical staff will be happy to assist you, but they may need your help to better assist you. Calling Aleratec Technical Support without all the necessary information can be both time consuming and frustrating. Therefore, please try to have the following information ready before calling: 1. Part Number - the part number is located on the back of the Tower Duplicator SA. 2. Serial Number - the serial number is located on the back of the Tower Duplicator SA. 3. Troubles - your questions about theTower Duplicator SA. Please provide enough information about your problems so our technical staff can recreate and diagnose it. Technical Support Addresses and Phone Numbers XBy e-mail: [email protected] XBy Telephone: 1-818-678-0484 – Skype: support.aleratec.com Technical Support Group can be reached 8:00 AM to 5:00 PM, Pacific Time, Monday through Friday, excluding U.S. holidays. Please try to call from a phone near your computer system. XAccess is available 24 hours a day, 365 days a year, via: The World Wide Web at: www.aleratec.com FAX at: 1-818-678-0483
www.aleratec.com71 Technical Support FAX Back Form Aleratec, Inc. Technical Support Fax Back Form Please record the following information to help expedite any warranty claim: Model No.: _________________Serial No.: _______________________________ Date Purchased: ______________________________________________________ Place of Purchase: _____________________________________________________ To: Technical Support Group FAX: 1-818-678-0483 FROM: ________________________FAX: _______________________________ E-MAIL: ___________________________________________________________ RE: ___________________________TEL: _______________________________ DATE: __________________# OF PAGES: _______________________________ I am experiencing the following problems with my 1:4 Blu-ray/DVD/CD Tower Duplicator SA: ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ By answering these questions, your problem will be solved more rapidly. Make copies as necessary. You can reach us electronically at: www.aleratec.com on the internet.
Document Number: 260204_UG_ENG_Rev. B Copyright © 2014 Specifications subject to change without notice. Aleratec, Inc. 9851 Owensmouth Avenue Chatsworth, CA 91311 U.S.A. www.aleratec.com \037