Aleratec 115 Bluray DVD CD Tower Publisher SLS Duplicator User Guide

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Men\f Overview
16.	Manage	Accounts
This feature allows the administrator the ability to:
 ▪Create user accounts and passwords to prevent unauthorized use of this 
duplicator.
 ▪View existing user account lists
 ▪Edit existing user account information, including name and password.
 ▪Delete existing user account(s).
 ▪Enable/Disable this feature.
17.	Autocopy
This function will allow the system to operate under the “Autocopy” mode 
for ease of operation. 
18.	Shutdown
This function will make sure it is safe to turn off your duplicator. Once 
you see “Ready to Power OFF” message, then you can safely turn of f the 
machine via Power Switch. Turning off your duplicator without perform 
this function will increase the risk of damaging your duplicator.  
						

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Tro\fbleshooting
1.	No	display	on	LCD	or	the	unit	does	not	operate	when	the	power 	is	on.
 ▪Check the power cable connection and the power outlet.
 ▪Make sure the power voltage matches the voltage of your power outlet.
 ▪If the duplicator was stored in a location where the temperature dropped 
below 32°F (0°C) within the past 24 hours, leave the duplicator in a warm 
room with temperatures at least 65°F (19°C) for 4 hours prior to powering 
it on.
2.	Cannot	read	source	disc.
 ▪Check the format of the master BD/DVD/CD or the master BD/DVD/CD 
itself for damage.
 ▪Your Master Disc may be copy protected. Normally, most of the BD/
DVD and some of the CD you have purchase from stores have been copy 
protected.
 ▪Use the Writers to read your Master Disc by selecting one of writers as 
the Master Reading Source (Please refer to the tutorial: Select	the	Source	
drive”). if it works, make a copy of your Master Disc and treat the copy as 
the new master. Then set the Source back to the drive and try again.
3.	Buttons	do	not	function.
 ▪The duplicator may still be busy with a task. Give it a moment and press 
it again. If it still doesn’t work, turn off the machine, and then restart the 
machine after one minute.
4.	Copy	completed	but	the	copies	are	not	readable	/	executable?
 ▪Use the “COMPARE” feature to check the copied disc.
 ▪Based on our experience, the quality of your media plays a big role on this 
part. Try to use high quality media to prevent such problems.
 ▪Please use another BD/DVD/CD player/ROM to test the copied media. 
Sometimes, your BD/DVD/CD Player/ROM may not be compatible with 
recordable BD/DVD/CD disc.
5.	The	failure	rate	is	high.
 ▪Lower the “write speed” and try again. Please refer to the tutorial: “Select 
Burn Speed.”
 ▪Quality of blank disc may be poor.
 ▪Quality of your Master Disc may be poor.
6.	Do	I	need	to	upgrade	my	duplicator’s	firmware?
 ▪Unless your system is getting unstable, we strongly suggest not upgrading 
your duplicator’s firmware. Please contact our Tech Support if your system 
is getting unstable.  
						

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Tro\fbleshooting
7.	Cannot	boot-up	or	fails	to	upgrade	firmware.
 ▪Contact our Tech Support.
8.	Can	I	load	data	directly	from	my	computer 	to	my	duplicator’s	Hard	Drive?
 ▪No, your duplicator’s Hard Drive has a unique file system that computers 
will not recognize. Thus, you can’t perform any read/write operations to the 
Hard Drive from your computer.
9.	How	do	I	reset	my	duplicator	back	to	default?
a. Use UP or DOWN arrow button to navigate to the following screen.
b. Press ENT to enter Utility Menu. You will see the following display:
c. Use UP or DOWN arrow button to navigate to the following screen.
d. Press ENT to enter Load Default Menu. You will see the following display:
e. Press ENT to confirm and you system will be loaded back to default. Once 
the operation is complete, you will see the following display:
f. You need to perform “Shutdown” and restart the system in order for this to 
take effect.
Aleratec 1.0015. UtilitiesCOPYUSBPRINTSOURCE
ESCENT
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Utilities1. Disc InfoCOPYUSBPRINTSOURCE
ESCENT
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Utilities5. Load Defa\fltCOPYUSBPRINTSOURCE
ESCENT
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Load Defa\fltPress OK to contin\fe\BCOPYUSBPRINTSOURCE
ESCENT
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Utilities5. Load Defa\fltCOPYUSBPRINTSOURCE
ESCENT
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Tro\fbleshooting
Error Codes
Typically the system will show an error message and error code if a problem occurs. 
Please reference the below diagram for a description of the error codes and the 
recommend solution:
Error CodeError MessageRecommendation
200Master Disc EmptyBlank Disc is in the Source Tray. Make sure thesource is properly selected and double check theMaster Disc.
201Bad MasterThe Master Disc is not recognized by the SourceTray. Please eject and reload the Master Disc ordouble check the Master Disc for quality.
202To targets!There is no blank disc(s) recognized by the system.Please make sure the blanks disc(s) is properlyplaced in the recording tray(s).
203Burner Mixed or Firmware Version Mixed
The writers carry different model/version. Theyare required to be identical for proper duplication.Contact our Tech Support for detail.
204Targets & Master Not Compatible!The Master Disc is a different format than the blank disc(s). The format between the Master Disc and blank must be the same.
205Targets Not Blank!The blank media you’ve inserted are not blank.Check your blank media’s quality.
206Targets & Master Size Mismatch!The size of your Master Disc and the copied discdoesn’t match. This error usually occurs during theCompare process. Double check the master and thecopied disc.
207Targets M Code Mixed!The blank discs you’ve placed are not identical.Please make sure they have the same brand andspeed to ensure proper duplication.
208Targets are not RW discs!The media you are trying to erase are not RWmedia. ONLY RW media is able to be erased.
209Master Disc is CSS Protected!Your Master Disc is Copy Protected. You can notcopy this type of disc.
210Bad Discs!The Blank media you are using are not beingrecognized by the Writers.
211This format can not be tested!The blank media you’ve inserted does not supportTEST function You need to use either CD-R orDVD-R/RW media to perform TEST function.
212DVD is not supported!The system does NOT support DVD format.  
						

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Tro\fbleshooting 
Error CodeError MessageRecommendation
213DVD-RAM is not supported!The system does NOT support DVD-RAM format.
230Not enough HDD spaceThere is not enough hard drive space to create anew partition. Please delete some existing nonimportant partition to free up more spaces.
231Redundant NameThe Partition Name you’ve entered has already been used. Please choose a different partition name.
232Format Failed!Unable to format the built in hard drive. It is likelythe hard drive is bad. Contact Tech Support forReplacement.
233Partition CorruptedThe partition data is corrupted. Normally either theHard Drive is bad or the hard drive had being usedby another system. Please re-format the hard drive.
240Wrong Password!Incorrect Password has been entered. Please confirm the password and try again.
241Login FailedAfter 3 attempts of entering an incorrect passwordthe unit will lock. Please confirm the password andrestart the system to try again.
251Copy Audio ErrorAn error occurred during the recording process ofa particular track. Mostly due to bad blank media.Please try with different blank.
252Not Audio CDThe Master Disc is not an Audio CD. Only Audio CD’s will be able to Edit Audio Tracks.
253Over Blank Disc CapacityThe Audio Tracks you’ve selected is more than theblank media can hold. Please remove some tracksin order to proceed.
260No update fileThe system couldn’t find the Update file to perform the System Firmware Update. Contact Tech Support for assistance.
261Wrong update fileThe update file you are trying to update is notcompatible for your system.
262Unknown flash modelThis is a system error during the System FirmwareUpdate. Please contact Tech Support for assistance.
263User AbortThe system has acknowledged the Abort command.  
						

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Recommended Media \B
Certified LightScribe media is required for burning direct-to disc LightScribe labels. 
For best results, Aleratec Duplicator Grade LightScribe media is recommended.
CD-R LightScribe V1.2 Duplicator Grade Media 100 Pack™  Part No. 110116 
CD-R LightScribe V1.2 Duplicator Grade Media 600 Pack™  Part No. 110120
CD-R LightScribe V1.2 Duplicator Grade Rainbow 100 Pack™   Part No. 110117
DVD-R LightScribe V1.2 Duplicator Grade Media 100 Pack™  Part No. 230114
DVD-R LightScribe V1.2 Duplicator Grade Media 600 Pack™  Part No. 230117
DVD-R LightScribe V1.2 Duplicator Grade Rainbow 600 Pack™  Part No. 230115
DVD+R LightScribe V1.2 Duplicator Grade Media 100 Pack™  Part No. 300114
DVD+R LightScribe V1.2 Duplicator Grade Media 600 Pack™  Part No. 300115
DVD+R LightScribe V1.2 Duplicator Grade Rainbow 100 Pack™  Part No. 300116
Non-LightScribe	Blu-ray	Media:
BD-R 4x Duplicator Grade Blu-ray 10-Pack™  Part No. 370101 
BD-R 4x Inkjet Printable Duplicator Grade Media™  Part No. 370102
   
Please visit www.aleratec.com/lightscribe-media.html for the most current listing of 
available Aleratec Duplicator Grade LightScribe Media.   
						

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Technical S\fpport
After reading this User Guide, if you need additional assistance with this product, 
please contact Aleratec Technical Support. Our technical staff will be happy to assist 
you, but they may need your help to better assist you. Calling Aleratec Technical 
Support without all the necessary information can be both time consuming and 
frustrating. Therefore, please try to have the following information ready before 
calling:
1. Part Number - the part number is located on the back of the Stand-Alone Tower 
Publisher SLS.
2. Serial Number - the serial number is located on the back of the Stand-Alone 
Tower Publisher SLS.
3. Troubles - your questions about the Stand-Alone Tower Publisher SLS. Please 
provide enough information about your problems so our technical staff can 
recreate and diagnose it.
Technical S\fpport Addresses and Phone N\B\fmbers
 XBy e-mail: [email protected]
 XBy Telephone: 1-818-678-0484
Technical Support Group can be reached 8:00 AM to 5:00 PM, Pacific Time, 
Monday through Friday, excluding U.S. holidays.
Please try to call from a phone near your computer system.
 XAccess is available 24 hours a day, 365 days a year, via:
The World Wide Web at: www.aleratec.com
FAX at: 1-818-678-0483  
						

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Service and S\fpport\B
 Aleratec, Inc., Li\Bmited Warranty
This Limited Warranty covers defects encountered in the course of normal 
use of this product and does not apply to damage from improper use, abuse, 
accidents, unauthorized service, or inadequate packaging when shipping the 
product to Aleratec, Inc.
Aleratec, Inc. provides the following limited warranty for this product only if 
the product was originally purchased for use, not re-sale, from Aleratec, Inc., 
an Aleratec, Inc. authorized dealer or distributor, or any other Aleratec, Inc. 
approved reseller for this product. This product is warranted to be free from 
defects in workmanship and material for a period of one year from the date of 
your original purchase.
If the product fails during normal and proper use within the warranty period, 
Aleratec, Inc. will, at its option, repair or replace the product at no cost (except 
shipping and insurance). This limited warranty does not include service to 
repair damage from improper installation, accident, disaster, misuse, abuse, or 
modifications to the subsystem, or by any other causes unrelated to defective 
materials or workmanship.  
						

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Service and S\fpport\B
Please Note:
This Warranty is valid only within the United States and Puerto Rico, and 
applies only to products that are new and unopened on the date of purchase. For 
areas outside the United States and Puerto Rico, contact the authorized dealer 
from whom you purchased this product to determine which warranty, if any, 
applies.
THIS LIMITED WARRANTY CONSTITUTES YOUR SOLE AND 
EXCLUSIVE REMEDY, AND THE SOLE AND EXCLUSIVE LIABILITY 
OF ALERATEC, INC., AND IS IN LIEU OF ALL OTHER WARRANTIES, 
EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY 
IMPLIED WARRANTY OF MERCHANTABILITY OF ITEMS FOR A 
PARTICULAR PURPOSE.
Your sole remedy will be repair or replacement, with new or refurbished 
components, as provided in this Limited Warranty. Aleratec, Inc. will not be 
liable for any direct, indirect, special incidental products or consequential 
damages, including, but not limited to, any loss of data or loss of profits or 
business, regardless of the form of action or theory of liability resulting from 
any defect in, or use of, this product (even if Aleratec, Inc. has been advised of 
the possibility of such damages).
In any event, the liability of Aleratec, Inc. under this Limited Warranty, for 
damages to you or any third party, regardless of the form of action or theory of 
liability, will not exceed the purchase price you paid for this product.
Some states do not allow limitations of the disclaimer of implied warranties, 
the period an implied warranty lasts, or the exclusion or limitation of incidental 
or consequential damages, so the exclusions and limitations stipulated in this 
Limited Warranty may not apply to you. This Limited Warranty gives you 
specific legal rights, and you may have other rights which vary from state to 
state.  
						

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Service and S\fpport\B
To Obtain Warranty Service:
You must ship your subsystem to the authorized dealer where your subsystem 
was purchased within the one year warranty period and no later than thirty 
days after discovery of claimed defect, whichever occurs first. In either case, 
you must provide proof of original purchase before any warranty service can 
be performed. Products and parts provided as a result of warranty service may 
be other than new but will be in good working order and become your property 
at the time of exchange. At the same time, the exchanged products or parts 
become the property of Aleratec, Inc.
When shipping the subsystem for service, you agree to insure the Duplicator, 
to prepay shipping charges, and to use the original shipping container or 
equivalent. Any service outside the scope of this limited warranty will be at 
Aleratec, Inc.’s or its Authorized Service Provider’s rates and terms then in 
effect.
This warranty gives you specific legal rights; you may also have other rights 
which vary from state to state.