Alcatel OneTouch POP 7 User Manual

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15 Accessories  .......................
The latest generation of ALCATEL ONETOUCH mobile tablets offers a built-in handsfree feature that allows you to use the tablet from a distance, placed on a table for example. For those who prefer to keep their conversations confidential, an earpiece is also available known as the headset.
1. Charger
2. USB cable
Only use your tablet with the ALCATEL ONETOUCH, charger and accessories in your box.
14 Electronic Recycling ..........
For more information on Electronic Recycling, please:
1)Visit ALCATEL ONETOUCH Electronic Recycling Program website at http://www.alcatelonetouch.us/Electronic-Recycling-Program-Accessibility-and-Compliance/b/11522543011, or
2)Call ALCATEL ONETOUCH US Customer Support at 1-855-368-0829. 
						

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My tablet turns off by itself•	Check that your screen is locked when you are not using your tablet, and\
 make sure the Pow e r key is not mis-contacted due to unlocked screen.•	Check the battery charge level.
My tablet cannot charge properly•	Make sure that your battery is not completely discharged; if the battery power is empty for a long time, it may take around 20 minutes to display the battery charger indicator on the screen.•	Make sure charging is carried out under normal conditions (0°C to +40°C).•	When abroad, check that the voltage input is compatible.
My tablet cannot connect to a network or "No service" is displayed•	Try connecting in another location.•	Verify the network coverage with your operator.•	Check with your operator that your SIM card is valid.•	Try selecting the available network(s) manually (see "11.1.7 Mobile networks")•	Try connecting at a later time if the network is overloaded.
My tablet cannot connect to the Internet•	Make sure that the internet access service of your SIM card is available.•	Check your tablet's Internet connecting settings.•	Make sure you are in a place with network coverage.•	Try connecting at a later time or another location.
Invalid SIM card•	Make sure the SIM card has been correctly inserted (see "Inserting or removing the SIM card").•	Make sure the chip on your SIM card is not damaged or scratched.•	Make sure the service of your SIM card is available.
I cannot find my contacts•	Make sure your SIM card is not broken.•	Make sure your SIM card is inserted properly.•	Import all contacts stored in SIM card to tablet.
16 Troubleshooting .................
Before contacting the service centre, you are advised to follow the instructions below:
•	You are advised to fully charge (  ) the battery for optimal operation.•	Avoid storing large amounts of data in your tablet as this may affect its performance.•	Use Factory date reset and the upgrade tool to perform tablet formatting or software upgrading. ALL User tablet data: contacts, photos, messages and files, downloaded applications will be lost permanently. It is strongly advised to fully backup the tablet data and profile via Android Manager before doing formatting and upgrading. 
My tablet cannot be switched on or is frozen •	When the tablet cannot be switched on, charge for at least 20 minutes to ensure the minimum battery power needed, then try to switch on again.•	When the tablet falls into a loop during power on-off animation and the user interface cannot be accessed, press and hold the Volume down key to enter Safe Mode. This eliminates any abnormal OS booting issues caused by 3rd party APKs.•	If neither method is effective, please power off the tablet using the Power key and the Volume up key, (holding both together).
My tablet has not responded for several minutes•	Restart your tablet by pressing and holding the Pow e r key. 
						

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I am unable to download new files•	Make sure there is sufficient tablet memory for your download.•	Check your subscription status with your operator.
The tablet cannot be detected by others via Bluetooth•	Make sure that Bluetooth is turned on and your tablet is visible to other users (see "6.3 Connecting to Bluetooth devices").•	Make sure that the two tablets are within Bluetooth’s detection range.
How to make your battery last longer•	Make sure you follow the complete charge time (minimum 2.5 hours).•	After a partial charge, the battery level indicator may not be exact. Wait for at least 20 minutes after removing the charger to obtain an exact indication.•	Adjust the brightness of screen as appropriate•	Extend the email auto-check interval for as long as possible.•	Update news and weather information on manual demand, or increase their auto-check interval.•	Exit background-running applications if they are not being used for a long time.•	Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The tablet will become warm following prolonged calls, game playing, internet surfing or running other complex applications. •	This heating is a normal consequence of the CPU handling excessive data. Ending above actions will make your tablet return to normal temperatures.
I am unable to use the features described in the manual•	Check with your operator to make sure that your subscription includes this service.•	Make sure this feature does not require an ALCATEL ONETOUCH accessory.
I am unable to add a contact in my contacts•	Make sure that your SIM card contacts are not full; delete some files or save the files in the tablet contacts (i.e. your professional or personal directories).
I cannot access my voicemail•	Make sure your operator’s voicemail number is correctly entered in "Voicemail number".•	Try later if the network is busy.
I am unable to send and receive MMS•	Check your tablet memory availability as it might be full.•	Contact your network operator to check service availability and check MMS parameters (see "4.1.3 Adjust message settings").•	Verify the server centre number or your MMS profile with your operator.•	The server centre may be swamped, try again later.
SIM card PIN locked•	Contact your network operator to obtain the PUK code (Personal Unblocking Key).
I am unable to connect my tablet to my computer•	Install ALCATEL ONETOUCH Center.•	Check that your USB driver is installed properly.•	Open the Notifications panel to check if the Android Manager Agent has been activated.•	Check that you have marked the checkbox of USB debugging.To access this function, touch Settings\About tablet, then touch Build number for 7 times. Now you may touch Settings\Development\USB debugging.•	Make sure that you’re using the right cable from the box. 
						

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Please note that your device is a unibody device, the back cover and bat\
tery are not removable. Do not attempt to disassemble your device. If you disassemble your device the warranty will not apply. Also disassembling the device may damage the battery, and may cause leakage of substances that could create an allergic reaction.Always handle your device with care and keep it in a clean and dust-free place.Do not allow your device to be exposed to adverse weather or environmental conditions (moisture, humidity, rain, infiltration of liquids, dust, sea air, etc.). The manufacturer's recommended operating temperature range is -0°C to +45°C. At over 45°C the legibility of the device’s display may be impaired, though this is temporary and not serious. Do not open, dismantle or attempt to repair your device yourself.Do not drop, throw or bend your device.Do not use the device if the glass made screen is damaged, cracked or broken to avoid any injury.Do not paint it.Use only battery chargers and accessories which are recommended by TCT Mobile Limited and its affiliates and are compatible with your device model. TCT Mobile Limited and its affiliates disclaim any liability for damage caused by the use of other chargers or accessories.Remember to make back-up copies or keep a written record of all important information stored in your device.Some people may suffer epileptic seizures or blackouts when exposed to flashing lights, or when playing video games. These seizures or blackouts may occ\
ur even if a person never had a previous seizure or blackout. If you have experienced seizures or blackouts, or if you have a family history of such occurrences, pleas\
e consult your doctor before playing video games on your device or enabling a flashing-lights feature on your device. Parents should monitor their children’s use of video games or other features that incorporate flashing lights on the device. All persons should discontinue use and consult a doctor if any of the following symptoms occur: convulsion, eye or muscle twitching, loss of awareness, involuntary movements, or disorientation. To limit the likelihood of such symptoms, please take the following safety precautions:- Do not play or use a flashing-lights feature if you are tired or need sleep.- Take a minimum of a 15-minute break hourly.- Play in a room in which all lights are on.- Play at the farthest distance possible from the screen.- If your hands, wrists, or arms become tired or sore while playing, stop and rest for several hours before playing again.- If you continue to have sore hands, wrists, or arms during or after playing, stop the game and see a doctor.
17 Safety and use ....................
We recommend that you read this chapter carefully before using your devi\
ce. The manufacturer disclaims any liability for damage, which may result as a consequence of improper use or use contrary to the instructions contained herein.
•	TRAFFIC SAFETY:Given that studies show that using a device while driving a vehicle constitutes a real risk, even when the hands-free kit is used (car kit, headset...), drivers are requested to refrain from using their device when the vehicle is not parked.When driving, do not use your device or headphone to listen to music or to the radio. Using a headphone can be dangerous and forbidden in some areas.When switched on, your device emits electromagnetic waves that can inter\
fere with the vehicle’s electronic systems such as ABS anti-lock brakes or airbags. To ensure that there is no problem:-  
do not place your device on top of the dashboard or within an airbag deployment area,-  
check with your car dealer or the car manufacturer to make sure that the dashboard is adequately shielded from device RF energy.
•	CONDITIONS OF USE:You are advised to switch off the tablet from time to time to optimise its performance.Switch the device off before boarding an aircraft.Switch the device off when you are in healthcare facilities, except in designated areas. As with many other types of equipment now in regular use, these devices can interfere with other electrical or electronic devices, or equipment using radio frequencies.Switch the device off when you are near gas or flammable liquids. Strictly obey all signs and instructions posted in a fuel depot, petrol station, or chemical plant, or in any potentially explosive atmosphere.When the device is switched on, it should be kept at least 15 cm from any medical device such as a pacemaker, a hearing aid or insulin pump, etc. In particular when using the device, you should hold it against the ear on the opposite side to the device, if any.To avoid hearing impairment, move the device away from your ear while using the "hands-free" mode because the amplified volume might cause hearing damage.Do not let children use the device and/or play with the device and accessories without supervision. 
						

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This symbol on your device, the battery and the accessories means that these products must be taken to collection points at the end of their life:- Municipal waste disposal centres with specific bins for these items of equipment - Collection bins at points of sale. They will then be recycled, preventing substances being disposed of in the environment, so that their components can be reused.
In European Union countries:These collection points are accessible free of charge.All products with this sign must be brought to these collection points.
In non European Union jurisdictions:Items of equipment with this symbol are not to be thrown into ordinary bins if your jurisdiction or your region has suitable recycling and collection facilities; instead they are to be taken to collection points for them to be recycled.
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
•	CHARGERSMains powered chargers will operate within the temperature range of: 0°C to 40°C.The chargers designed for your device meet with the standard for safety of information technology equipment and office equipment use. They are also compliant to the eco design directive 2009/125/EC. Due to different applicable electrical specifications, a charger you purchased in one jurisdiction may not work in another jurisdiction. They should be used for this purpose only.The charger shall be installed near the device and shall be easily accessible.
•	Federal Communications Commission (FCC) Declaration of ConformityThis device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may notcause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesiredoperation.Changes or modifications not expressly approved by the party responsible for compliance could void the user‘s authority to operate the equipment.This device has been tested and found to comply with the limits for a Cl\
ass B digital , pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. T\
his equipment generates, uses and can radiated radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment o\
ff and on, the 
When you play games on your device, you may experience occasional discomfort in your hands, arms, shoulders, neck, or other parts of your body. Follow the instructions to avoid problems such as tendinitis, carpal tunnel syndrome, or other musculoskeletal disorders.
PROTECT YOUR  HEARING 
To prevent possible hearing damage, do not listen at high volume levels for long periods. Exercise caution when holding your device near your ear wh\
ile the loudspeaker is in use.
•	PRIVACY:Please note that you must respect the laws and regulations in force in your jurisdiction or other jurisdiction(s) where you will use your device regarding taking photographs and recording sounds with your device. Pursuant to such laws and regulations, it may be strictly forbidden to take photographs and/or to record the voices of other people or any of their personal attributes, and duplicate or distribute them, as this may be considered to be an invasion of privacy. It is the user's sole responsibility to ensure that prior authorization be obtained, if necessary, in order to record private or confidential conversations or take a photograph of another person; the manufacturer, the seller or vendor of your device (including the operator) disclaim any liability which may result from the improper use of the device.
•	BATTERY:Please note your tablet is a unibody device, the back cover and battery are not removable. Observe the following precautions for battery use: - Do not attempt to open the back cover and replace the inner rechargeable Li-polymer battery. Please contact the dealer to replace it.- Do not attempt to eject, replace and open battery.- Do not punctuate the back cover of your device.- Do not burn or dispose of your device in household rubbish or store it at temperature above 50°C.- Dispose of used batteries according to the instructions. Batteries must be disposed of in accordance with locally applicable environmental regulations. Only use the battery for the purpose for which it was designed. Never use damaged batteries or those not recommended by TCT Mobile Limited and/or its affiliates. 
						

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system efficiency and to minimize interference on the network, the operating power of your device is automatically decreased when full power is not needed. The lower the power output of the device, the lower its SAR value.Body-worn SAR testing has been carried out at a separation distance of 1.0 cm. To meet RF exposure guidelines during body-worn operation, the device should be positioned at least this distance away from the body.If you are not using an approved accessory ensure that whatever product is used is free of any metal and that it positions the device the indicated distance away from the body.Organizations such as the World Health Organization and the US Food and Drug Administration have suggested that if people are concerned and want to reduce their exposure they could use a hands-free accessory to keep the wireless device away from the head or body during use, or reduce the amount of time spent on \
the device.
•	Regulatory information
The following approvals and notices apply in specific regions as noted.
LICENCES(1)
microSD Logo is a trademark.
 
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by TCT Mobile Limited and its affiliates is under license. Other trademarks and trade names are those of their respective owners.
ONE TOUCH P310A Bluetooth DID B021859
The Wi-Fi Logo is a certification mark of the Wi-Fi Alliance.
Your device uses non-harmonized frequency and is intended for use in all European countries.
The WLAN can be operated in the EU without restriction indoors, but cannot be operated outdoors in France.
© 2012 Google Inc. All rights reserved. 
Google, the Google Logo, Android, the Android Logo, Google Search, Google Maps, Gmail, YouTube, Google Play Store, Google Latitude and Hangouts are a trademark of Google Inc. 
 
user is encouraged to try to correct the interference by one or more of \
the following measures:- Reorient or relocate the receiving antenna.- Increase the separation between the equipment and receiver.- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.- Consult the dealer or an experienced radio/TV technician for help.
FCC Caution:Changes or modifications not expressly approved by the party responsible for compliance could void the user‘s authority to operate the equipment.
FCC RF Exposure Information (SAR):This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the United States.During SAR testing, this is set to transmit at its highest certified power level in all tested frequency bands, and placed in positions that simulate RF exposure in usage near the body with the separation of 1.0 cm. Although the SAR is determined at the highest certified power level, the actual SAR level of the device while operating can be well below the maximum value. This is because the device is designed to operate at multiple power levels so as to use only the power required to reach the network. In general, the closer you are to a wireless base station antenna, the lower the power output.The exposure standard for wireless s employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg.Tests for SAR are conducted using standard operating positions accepted by the FCC with the device transmitting at its highest certified power level in all tested frequency bands.The FCC has granted an Equipment Authorization for this model device with all reported SAR levels evaluated as in compliance with the FCC RF exposure guidelines. SAR information on this model device is on file with the FCC and can be found under the Display Grant section of HYPERLINK "http://www.fcc.gov/oet/ea/\
fccid"  www.fcc.gov/oet/ea/fccid after searching on FCC ID: RAD451.For this device, the highest reported SAR value for usage near the body is:
Maximum SAR for this model and conditions under which it was recorded.
ONE TOUCH P310A (Body-worn)1.45 W/kg SAR compliance for body operation is based on a separation distance of 1.0 cm between the device and the human body. During use, the actual SAR values\
 for this device are usually well below the values stated above. This is because, for purposes of  
						

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The Android robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License (the text will show when you touch and hold Google legal in Settings\About Tablet\Legal  information)(1).
You have purchased a product which uses the open source  (http://opensource.org/) programs mtd, msdosfs, netfilter/iptables and initrd in object code and other open source programs licensed under the GNU General Public License and Apache License. 
We will provide you with a complete copy of the corresponding source codes upon request within a period of three years from the distribution of the product by TCT. 
You may download the source codes from http://sourceforge.net/projects/alcatel/files/. The provision of the source code is free of charge from internet. 
General information....................
•	Internet address: www.alcatelonetouch.com
On our website, you will find our FAQ (Frequently Asked Questions) section. You can also contact us by e-mail to ask any questions you may have. An electronic version of this user guide is available in English and other languages according to availability on our server: www.alcatelonetouch.com.Your device is a transceiver that operates on Wi-Fi and Bluetooth with 2.4GHz.
Disclaimer
There may be certain differences between the user manual description and the device’s operation, depending on the software release of your device or specific operator services.TCT Mobile shall not be held legally responsible for such differences, i\
f any, nor for their potential consequences, which responsibility shall be borne by the operator exclusively.
(1) It may not available according to the countries.
This device may contain materials, including applications and software in executable or source code form, which is submitted by third parties for inclusion in this device ("Third Party Materials"). All third party materials in this device are provided "as is", without warranty of any kind, whether express or implied, including the implied warranties of merchantability, fitness for a particular purpose or use/third party application, interoperability with other materials or applications of the purchaser and non-infringement of copyright. The purchaser undertakes that TCT Mobile has complied with all quality obligations incumbent upon it as a manufacturer of mobile devices and devices in complying with Intellectual Property rights. TCT Mobile will at no stage be responsible for the inability or failure of the Third Party Materials to operate on this device or in interaction with any other devices of the purchaser. To the maximum extent permitted by law, TCT Mobile disclaims all liabili\
ty for any claims, demands, suits or actions, and more specifically – but not limited to – tort law actions, under any theory of liability, arising out of the use, by whatever means, or attempts to use, such Third Party Materials. Moreover, the present Third Party Materials, which are provided free of charge by TCT Mobile, may be subject to paid updates and upgrades in the future; TCT Mobile waives any responsibility regarding such additional costs, which shall be borne exclusively by the purchaser. The availability of the applications may vary depending on the countries and the operators where the device is used; in no event shall the list of possible applications and software provided with the devices be considered as an undertaking from TCT Mobile; it shall remain merely as information for the purchaser. Therefore, TCT Mobile shall not be held responsible for the lack of availability of one or more applications wished for by the purchaser, as its availability depends on the country and the operator of the purchaser. TCT mobile reserves the right at any time to add or remove Third Party Materials from its devices without prior notice; in no event shall TCT Mobile be held responsible by the purchaser for any consequences that such removal may have on the purchaser regarding the use or attempt to use such applications and Third Party Materials. 
						

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ALCATEL is a trademark of Alcatel-Lucent and is used under license by  TCT Mobile Limited.
© Copyright 2014 TCT Mobile Limited All rights reserved
TCT Mobile Limited reserves  the right to alter material  or technical specification  without prior notice.