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To turn Wi-Fi on and connect to a wireless network
•	Touch  on Quick setting bar to get to Settings.
•	 Touch the switch  beside Wi-Fi to  turn on/off Wi-Fi.
•	 Touch  Wi-Fi, detailed information of all detected Wi-Fi networks 
is displayed in the Wi-Fi networks section.
•	 Touch a Wi-Fi network to connect to it. If the network you selected 
is secured, you are required to enter a password or other credentials 
(contact network operator for details). When finished, touch Connect.
7.2  Browser .....................................Using Browser, you can enjoy surfing the Web.
To access this function, touch Application tab from the Home screen, 
then touch Browser.
To go to a web page
On Browser screen, touch the URL box at the top, enter the address 
of the web page, then touch 
 to confirm. 
7.3  Connecting to a computerWith the USB cable, you can transfer media files and other files 
between micro SD card/internal storage and a computer. 
Before using MTP or PTP, first mark USB debugging. 
•		Touch Settings\About phone, then touch Build number 7 times. 
Then touch Settings\Developer options\USB debugging.
To connect/disconnect your phone to/from the computer:•		 Use the USB cable that came with your phone to connect 
the phone to a USB port on your computer. You will receive a 
notification that the USB is connected.
•		   If you use mass storage, open the Notification panel and touch USB 
connected, then touch Turn on USB storage in the dialog that 
opens to confirm that you want to transfer files.
•	  If you use MTP or PTP, your phone will be automatically 
connected.
To disconnect (from mass storage):
•	  Unmount the microSD card on your computer.
•	  Open the Notification panel and touch Turn off USB storage.
    For Windows XP or lower operating systems, you 
should download and install Windows Media Player 11 on 
your computer.
To locate the data you have transferred or downloaded in 
the internal storage:
•	 Touch Application tab from the Home screen to open the 
applications list.
•	 Touch  File Manager.
All data you have downloaded is stored in File Manager, where you 
can view media files (videos, photos, music and others), rename files, 
install applications on your phone, etc.
7.4  Sharing your phone's mobile data 
connection
You can share your phone's mobile data connection with a single 
computer via a USB cable (USB tethering) or with up to eight devices 
at once by turning your phone into a portable Wi-Fi hotspot.
To turn on USB tethering or Portable Wi-Fi hotspot
•	Touch 
 on Quick setting bar to get to Settings.
•	 Touch  More...\Tethering & portable hotspot.
•	 Mark the checkbox of USB tethering or turn on Wi-Fi hotspot 
to activate this function.
  These functions may incur additional network charges 
from your network operator. Extra fees may also be 
charged in roaming areas. You can check data usage by 
touching  Settings\Data usage.
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8   Find my location .........
To activate your phone’s global positioning using Wi-Fi or mobile 
data connection network:  
•	 Touch 
 on Quick setting bar to get to Settings.
•	 Touch  Location.
•	 Touch the switch 
 beside Location.
Find your location by opening Maps:
Use your wireless network to pinpoint your location within an 
accuracy as close as several meters (“street level”).
9 Data backup .................
This phone enables you to back up your phone’s settings and other 
application data to Google Servers, with your Google Account. 
If you replace your phone, the settings and data you’ve backed up 
are restored onto the new phone the first time you sign in with 
your  Google Account. 
To activate this function:
•	 Touch 
 on Quick setting bar to get to Settings.
•	 Touch  Backup and reset\Back up my data to mark the checkbox.
Once activated, a wide variety of settings and data are backed up, 
including your Wi-Fi passwords, bookmarks, a list of the applications 
you’ve installed, the words you’ve added to the dictionary used by 
the onscreen keyboard, and most of the settings configured within  
the Settings application. If you deactivated this option, settings are 
no longer backed up, and any existing backups are deleted from 
Google Servers.
10 Factory data reset  
To activate factory data reset:
•	 Touch  on Quick setting bar to get to Settings.
•	 Touch  Backup and reset\Factory data reset
•	 Touch  Reset phone\Erase everything
Phone reset will erase all of your personal data from internal phone 
storage, including information about your Google Account, any other 
accounts, your system and application settings, and any downloaded 
applications. Resetting the phone does not erase any system software 
updates you’ve downloaded. If you reset the phone in this way, you’re 
prompted to re-enter the same kind of information as when you 
first  started Android.
When you are unable to power on your cellphone, there is another 
way to perform a factory data reset by pressing the Volume up key 
and the Pow e r  key simultaneously until the screen lights up.
11  Applications  & 
Internal storage ....
11.1 Applications
With this phone, some built-in Google applications and other third 
party applications are available for your convenience.
With the built-in applications, you can:
•	Communicate with friends.
•	 Exchange messages or emails with friends.
•	 Track your location, view traffic situations, search for locations and 
get navigation information to your destination.
•	 Download more applications from Google Play Store and more.
For more information about these applications, please check the 
online user manual at: www.alcatelonetouch.com.
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Mini APP
To access some features more easily, you can swipe up or down an 
icon in the Launcher screen to open it as a mini app. The following 
apps support this function: Music, Sound recorder, FM radio, 
Note.
For example, to access the Music mini app, just swipe Music icon 
upwards. The mini app will appear as shown below:
Touch to play the song.
11.2 Internal storageTouch  Settings\Storage to display the amount of internal phone 
storage used by the operating system, its components, applications 
(including those you downloaded), permanent and temporary data. 
All personal music, pictures, applications, and files will be saved in 
internal phone storage if no external SD card is inserted.
If a warning message comes up saying that phone memory 
is limited, you are required to free up space by deleting 
some unwanted applications, downloaded files, etc.
12   Making the most 
of your phone ........
You can download software upgrades for free from the website 
(www.alcatelonetouch.com). 
12.1  Smart SuiteSmart Suite includes:
•	Contacts
It allows you to back up contact entries so that you don't have 
to worry about losing, breaking, switching phones or changing 
service providers.
•	 Messages
It frees you from painstakingly inputting text on the keypads. All of 
your messages are easily accessible and well-organized.
•	 Calendar
It allows you to sync events freely between your phone and 
Outlook and create and edit new events from a PC.
•	 Photos
It allows you to easily import photos from a PC or the handset and 
organize them in different albums for better management.
•	 Videos
It allows you to insert video files from a PC for playback and then 
upload to a handset folder.
•	 Music
It allows you to quickly search for your favorites in a PC, manage 
the ultimate Library, and enjoy the easiest digital jukebox in your 
own mobile way. 
•	 Application 
It allows you to import downloaded mobile applications and have 
them installed into your handset upon synchronization.
•	 Backup
It allows you to back up your contacts, messages, calendar, photos 
and applications, then import the backup files to your phone.
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Supported Operating Systems
Windows XP/Vista/Windows 7/Windows 8.
12.2 UpgradeYou can use Mobile Upgrade tool or FOTA Upgrade tool to  update 
your phone's software.
12.2.1  Mobile UpgradeDownload Mobile Upgrade from ALCATEL ONETOUCH website 
(www.alcatelonetouch.com) and install it on your PC. Launch the 
tool and update your phone by following the step by step instructions 
(refer to the User Guide provided together with the tool). Your 
phone’s software will now have the latest software.
  All personal information will be permanently lost following 
the update process. We recommend you backup your 
personal data using Smart Suite before upgrading.
12.2.2  FOTA UpgradeUsing FOTA Upgrade tool you can update your phone's software.
To access System Updates, please open notification panel and 
touch 
 and then  , then press  About phone\System 
updates. Or you can directly touch  and access Settings\About 
phone\System updates. Touch  Check for updates, and the 
phone will search for the latest software. If you want to update the 
system, please touch the button Download, after it's done please 
touch  Install to complete the upgrade. Now your phone's software 
will have the latest version.
You should turn on data connection before searching for updates. 
Settings for auto-check intervals and reminders about upgrades are 
also available once you restart the phone.
If you have chosen auto-check, when the system discovers the 
new version, the  icon 
 will appear in the status bar. Touch the 
notification to access the System Updates directly.
During FOTA downloading or updating, to avoid errors in 
locating the correct update packages, do not change your 
default storage location.
Safety and use ......................
We recommend that you read this chapter carefully before using 
your phone. The manufacturer disclaims any liability for damage, which 
may result as a consequence of improper use or use contrary to the 
instructions contained herein.
•  TRAFFIC SAFETY:Given that studies show that using a mobile phone while driving a vehicle 
constitutes a real risk, even when the hands-free kit is used (car kit, 
headset...), drivers are requested to refrain from using their mobile when 
the vehicle is not parked.
When driving, do not use your phone and headphone to listen to music 
or to the radio. Using a headphone can be dangerous and forbidden in 
some areas.
When switched on, your phone emits electromagnetic waves that can 
interfere with the vehicle’s electronic systems such as ABS anti-lock 
brakes or airbags. To ensure that there is no problem:
-   do not place your phone on top of the dashboard or within an airbag 
deployment area,
-    check with your car dealer or the car manufacturer to make sure that 
the dashboard is adequately shielded from mobile phone RF energy.
•  CONDITIONS OF USE:You are advised to switch off the telephone from time to time to 
optimise its performance.
Switch the phone off before boarding an aircraft.
Switch the phone off when you are in health care facilities, except in 
designated areas. As with many other types of equipment now in regular 
use, mobile telephones can interfere with other electrical or electronic 
devices, or equipment using radio frequency.
Switch the phone off when you are near gas or flammable liquids. Strictly 
obey all signs and instructions posted in a fuel depot, petrol station, or 
chemical plant, or in any potentially explosive atmosphere.
When the phone is switched on, it should be kept at least 15 cm from any 
medical device such as a pacemaker, a hearing aid or insulin pump, etc. In 
particular when using the phone, you should hold it against the ear on 
the opposite side to the device, if any. 
To avoid hearing impairment, pick up the call before holding your phone to 
your ear. Also move the handset away from your ear while using the "hands-
free" mode because the amplified volume might cause hearing damage.
Do not let children use the phone and/or play with the telephone and 
accessories without supervision.
When replacing the cover please note that your phone may contain 
substances that could create an allergic reaction.
Always handle your phone with care and keep it in a clean and dust-free place.
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Do not allow your phone to be exposed to adverse weather or 
environmental conditions (moisture, humidity, rain, infiltration of 
liquids, dust, sea air, etc). The manufacturer’s recommended operating 
temperature range is -10°C to +55°C. 
At over 55°C the legibility of the phone’s display may be impaired, though 
this is temporary and not serious. 
Emergency call numbers may not be reachable on all cellular networks. 
You should never rely only on your phone for emergency calls.
Do not open, dismantle or attempt to repair your mobile phone yourself.
Do not drop, throw or bend your mobile phone.
Do not use the phone if the glass made screen, is damaged, cracked or 
broken to avoid any injury. 
Do not paint it.
Use only batteries, battery chargers, and accessories which are 
recommended by TCL Communication Ltd. and its affiliates and are 
compatible with your phone model. TCL Communication Ltd. and its 
affiliates disclaim any liability for damage caused by the use of other 
chargers or batteries.
Remember to make back-up copies or keep a written record of all 
important information stored in your phone.
Some people may suffer epileptic seizures or blackouts when exposed to 
flashing lights, or when playing video games. These seizures or blackouts 
may occur even if a person never had a previous seizure or blackout. If you 
have experienced seizures or blackouts, or if you have a family history of 
such occurrences, please consult your doctor before playing video games 
on your phone or enabling a flashing-lights feature on your phone. 
Parents should monitor their children’s use of video games or other 
features that incorporate flashing lights on the phones. All persons should 
discontinue use and consult a doctor if any of the following symptoms 
occur: convulsion, eye or muscle twitching, loss of awareness, involuntary 
movements, or disorientation. To limit the likelihood of such symptoms, 
please take the following safety precautions:
-    Do not play or use a flashing-lights feature if you are tired or need sleep.
-   Take a minimum of a 15-minute break hourly.
-   Play in a room in which all lights are on.
-   Play at the farthest distance possible from the screen.
-   
If your hands, wrists, or arms become tired or sore while playing, stop 
and rest for several hours before playing again.
-    If you continue to have sore hands, wrists, or arms during or after 
playing, stop the game and see a doctor.
When you play games on your phone, you may experience occasional 
discomfort in your hands, arms, shoulders, neck, or other parts of your 
body. Follow the instructions to avoid problems such as tendinitis, carpal 
tunnel syndrome, or other musculoskeletal disorders.PROTECT YOUR  HEARING
  To prevent possible hearing damage, do not listen at high 
volume levels for long periods. Exercise caution when 
holding your device near your ear while the loudspeaker 
is in use.
•  PRIVACY:
Please note that you must respect the laws and regulations in force in 
your jurisdiction or other jurisdiction(s) where you will use your mobile 
phone regarding taking photographs and recording sounds with your 
mobile telephone. Pursuant to such laws and regulations, it may be strictly 
forbidden to take photographs and/or to record the voices of other 
people or any of their personal attributes, and duplicate or distribute 
them, as this may be considered to be an invasion of privacy. It is the 
user's sole responsibility to ensure that prior authorisation be obtained, 
if necessary, in order to record private or confidential conversations 
or take a photograph of another person; the manufacturer, the seller 
or vendor of your mobile phone (including the operator) disclaim any 
liability which may result from the improper use of the mobile phone.
• BATTERY:Observe the following precautions for battery use: 
-   Do not attempt to open the battery (due to the risk of toxic fumes 
and burns). 
-   Do not puncture, disassemble or cause a short-circuit in a battery.
-    Do not burn or dispose of a used battery in household rubbish or store 
it at temperatures above 60°C. 
Batteries must be disposed of in accordance with locally applicable 
environmental regulations. Only use the battery for the purpose for 
which it was designed. Never use damaged batteries or those not 
recommended by TCL Communication Ltd. and/or its affiliates.
This symbol on your telephone, the battery and the 
accessories means that these products must be taken to 
collection points at the end of their life:
- Municipal waste disposal centres with specific bins for these  items of equipment
- Collection bins at points of sale. 
They will then be recycled, preventing substances being disposed of in the 
environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge.
All products with this sign must be brought to these collection points.
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In non European Union jurisdictions:
Items of equipment with this symbol are not to be thrown into ordinary 
bins if your jurisdiction or your region has suitable recycling and 
collection facilities; instead they are to be taken to collection points for 
them to be recycled.
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN 
INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO 
THE INSTRUCTIONS.
• CHARGERSMains powered chargers will operate within the temperature range of: 
0°C to 40°C.
The chargers designed for your mobile phone meet with the standard 
for safety of information technology equipment and office equipment use.   
They are also compliant to the ecodesign directive 2009/125/EC. Due to 
different applicable electrical specifications, a charger you purchased in 
one jurisdiction may not work in another jurisdiction. They should be 
used for this purpose only.
•  RADIO WAVES:Proof of compliance with international standards (ICNIRP) or with 
European Directive 1999/5/EC (R&TTE) is required of all mobile phone 
models before they can be put on the market. The protection of the 
health and safety for the user and any other person is an essential 
requirement of these standards or this directive.
THIS DEVICE MEETS INTERNATIONAL GUIDELINES FOR EXPOSURE 
TO  RADIO WAVES
Your mobile device is a radio transmitter and receiver. It is designed 
not to exceed the limits for exposure to radio waves (radio frequency 
electromagnetic fields) recommended by international guidelines. The 
guidelines were developed by an independent scientific organization 
(ICNIRP) and include a substantial safety margin designed to assure the 
safety of all persons, regardless of age and health.
The radio wave exposure guidelines use a unit of measurement known 
as the Specific Absorption Rate, or SAR. The SAR limit for mobile 
devices is 2 W/kg. 
Tests for SAR are conducted using standard operating positions with 
the device transmitting at its highest certified power level in all tested 
frequency bands. The highest SAR values under the ICNIRP guidelines 
for this device model are: 4009X/4009D:
Maximum SAR for this model and conditions under which it 
was recorded.
Head SAR GSM 900+Wi-Fi 1.224 W/kg
Body-Worn SAR GSM 900+Wi-Fi 1.124 W/kg
During use, the actual SAR values for this device are usually well below 
the values stated above. This is because, for purposes of system efficiency 
and to minimize interference on the network, the operating power of 
your mobile device is automatically decreased when full power is not 
needed for the call. The lower the power output of the device, the 
lower its SAR value.
Body-worn SAR testing has been carried out at a separation distance of   
10 mm.  To meet RF exposure guidelines during body-worn operation, the 
device should be positioned at least this distance away from the body.  
If you are not using an approved accessory ensure that whatever product 
is used is free of any metal and that it positions the phone the indicated 
distance away from the body. 
Organizations such as the World Health Organization and the US Food 
and Drug Administration have stated that if people are concerned and 
want to reduce their exposure they could use a hands-free device to 
keep the phone away from the head and body during phone calls, or 
reduce the amount of time spent on the phone.
For more information you can go to www.alcatelonetouch.com
Additional information about electromagnetic fields and public health are 
available on the following site: http://www.who.int/peh-emf.
Your telephone is equipped with a built-in antenna. For optimal 
operation, you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used in positions 
other than against your ear. In such circumstances the device will be 
compliant with the guidelines when used with headset or usb data cable. 
If you are using another accessory ensure that whatever product is used 
is free of any metal and that it positions the phone at least 10 mm away 
from the body.
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• Regulatory informationThe following approvals and notices apply in specific regions as noted.
4009X:
4009D:
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• LICENCES (1)microSD Logo is a trademark.
 
The Bluetooth word mark and logos are owned by the 
Bluetooth SIG, Inc. and any use of such marks by TCL 
Communication Ltd. and its affiliates is under license. 
Other trademarks and trade names are those of their 
respective owners. 
ALCATEL ONETOUCH 
4009X/4009D Bluetooth 
Declaration ID B021282
 
The Wi-Fi Logo is a certification mark of the Wi-Fi 
Alliance.
Google, the Google logo, Android, the Android logo, 
Google Search TM, Google MapsTM, Gmail TM, YouTube, 
Google Play Store, Google Latitude TM and Hangouts TM are trademarks of Google Inc.
The Android robot is reproduced or modified from work created 
and shared by Google and used according to terms described in the 
Creative Commons 3.0 Attribution License (the text will show when 
you touch and hold Google legal in Settings\About phone\Legal 
information).
 (1)You have purchased a product which uses the open source (http://
opensource.org/) programs mtd, msdosfs, netfilter/iptables and initrd in 
object code and other open source programs licensed under the GNU 
General Public License and Apache License. 
We will provide you with a complete copy of the corresponding source 
codes upon request within a period of three years from the distribution 
of the product by TCL Communication Ltd.
You may download the source codes from http://sourceforge.net/
projects/alcatel/files/.  The provision of the source code is free of charge 
from internet. 
(1)  It may not available according to the countries.
General information ...........•	Internet address: www.alcatelonetouch.com
•	 Hot Line Number: see "TCL Communication Services" leaflet or 
go to our website.
•	 Address: Room 1910-12A, Tower 3, China HK City, 33 Canton Road, 
Tsimshatsui, Kowloon, Hong Kong
•  Electronic labeling path: Touch Settings Regulatory & Safety or 
press *#07#, you can find more information about labeling 
(1).
On our website, you will find our FAQ (Frequently Asked Questions) 
section. You can also contact us by e-mail to ask any questions you may have. 
An electronic version of this user guide is available in English 
and other languages according to availability on our server: 
 www.alcatelonetouch.com
Your telephone is a transceiver that operates on GSM in quad-band 
(850/900/1800/1900 MHz) or UMTS in dual-band (900/2100 MHz).
 This equipment is in compliance with the essential requirements and 
other relevant provisions of Directive 1999/5/EC. The entire copy of the 
Declaration of Conformity for your telephone can be obtained through 
our website: www.alcatelonetouch.com.
Protection against theft  (2)
Your telephone is identified by an IMEI (phone serial number) shown 
on the packaging label and in the phone’s memory. We recommend that 
you note the number the first time you use your telephone by entering 
* # 0 6 # and keep it in a safe place. It may be requested by the police 
or your operator if your telephone is stolen. This number allows your 
mobile telephone to be blocked preventing a third person from using it, 
even with a different SIM card.
(1)  It depends on countries.(2) Contact your network operator to check service availability.
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DisclaimerThere may be certain differences between the user manual description 
and the phone’s operation, depending on the software release of your 
telephone or specific operator services.
TCL Communication shall not be held legally responsible for such 
differences, if any, nor for their potential consequences, which 
responsibility shall be borne by the operator exclusively.This handset may 
contain materials, including applications and software in executable or 
source code form, which is submitted by third parties for inclusion in this 
handset ("Third Party Materials"). All third party materials in this handset 
are provided "as is", without warranty of any kind, whether express or 
implied, including the implied warranties of merchantability, fitness for a 
particular purpose or use/third party application, interoperability with 
other materials or applications of the purchaser and non-infringement of 
copyright. The purchaser undertakes that TCL Communication Ltd. has 
complied with all quality obligations incumbent upon it as a manufacturer 
of mobile devices and handsets in complying with Intellectual Property 
rights. TCL Communication will at no stage be responsible for the 
inability or failure of the Third Party Materials to operate on this 
handset or in interaction with any other devices of the purchaser. To 
the maximum extent permitted by law, TCL Communication disclaims 
all liability for any claims, demands, suits or actions, and more specifically 
– but not limited to – tort law actions, under any theory of liability, 
arising out of the use, by whatever means, or attempts to use, such 
Third Party Materials. Moreover, the present Third Party Materials, which 
are provided free of charge by TCL Communication, may be subject to 
paid updates and upgrades in the future; TCL Communication waives 
any responsibility regarding such additional costs, which shall be borne 
exclusively by the purchaser. The availability of the applications may 
vary depending on the countries and the operators where the handset 
is used; in no event shall the list of possible applications and software 
provided with the handsets be considered as an undertaking from TCL 
Communication; it shall remain merely as information for the purchaser. 
Therefore, TCL Communication shall not be held responsible for the lack 
of availability of one or more applications wished for by the purchaser, as 
its availability depends on the country and the operator of the purchaser. 
TCL Communication reserves the right at any time to add or remove 
Third Party Materials from its handsets without prior notice; in no event 
shall TCL Communication be held responsible by the purchaser for any 
consequences that such removal may have on the purchaser regarding 
the use or attempt to use such applications and Third Party Materials.Warranty ..............................Your phone is warranted against any defect or malfunctioning which 
may occur in conditions of normal use during the warranty period of 
twelve (12) months
 (1) from the date of purchase as shown on your 
original invoice.
Batteries
  (2) and accessories sold with your phone are also warranted 
against any defect which may occur during the first six (6) months (1) from 
the date of purchase as shown on your original invoice.
In case of any defect of your phone which prevents you from normal 
use thereof, you must immediately inform your vendor and present your 
phone with your proof of purchase.
If the defect is confirmed, your phone or part thereof will be either 
replaced or repaired, as appropriate. Repaired phone and accessories 
are entitled to a one (1) month warranty for the same defect. Repair 
or replacement may be carried out using reconditioned components 
offering equivalent functionality.
This warranty covers the cost of parts and labor but excludes any 
other costs.
This warranty shall not apply to defects to your phone and/or accessory 
due to (without any limitation):
1)    Non-compliance with the instructions for use or installation, or with 
technical and safety standards applicable in the geographical area 
where your phone is used,
2)    Connection to any equipment not supplied or not recommended by 
TCL Communication Ltd.
3)    Modification or repair performed by individuals not authorised by TCL 
Communication Ltd. or its affiliates or your vendor,
4)    Modification, adjustment or alteration of software or hardware 
performed by individuals not authorized by TCL Communication Ltd.
5)    Inclement weather, lightning, fire, humidity, infiltration of liquids or 
foods, chemical products, download of files, crash, high voltage, 
corrosion, oxidation…
(1) The warranty period may vary depending on your country.(2) The life of a rechargeable mobile phone battery in terms of 
conversation time standby time, and total service life, will depend 
on the conditions of use and network configuration. Batteries being 
considered expendable supplies, the specifications state that you 
should obtain optimal performance for your phone during the first six 
months after purchase and for approximately 200 more recharges.
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Your phone will not be repaired in case labels or serial numbers (IMEI) 
have been removed or altered.
There are no express warranties, whether written, oral or implied, other 
than this printed limited warranty or the mandatory warranty provided 
by your country or jurisdiction.
In no event shall TCL Communication Ltd. or any of its affiliates be 
liable for indirect, incidental or consequential damages of any nature 
whatsoever, including but not limited commercial or financial loss or 
damage, loss of data or loss of image to the full extent those damages 
can be disclaimed by law.
Some countries/states do not allow the exclusion or limitation of 
indirect, incidental or consequential damages, or limitation of the 
duration of implied warranties, so the preceding limitations or exclusions 
may not apply to you.Troubleshooting...................
Before contacting the service centre, you are advised to follow the 
instructions below:
•	You are advised to fully charge ( 
 ) the battery for optimal 
operation.
•	 Avoid storing large amounts of data in your phone as this may 
affect its performance.
•	 Use  Factory data reset and Mobile Upgrade tool to perform 
phone formatting or software upgrading (to reset factory data, 
hold down the P ower key and the Volume up key at the same 
time under power off mode). ALL User phone data: contacts, 
photos, messages and files, downloaded applications  will be lost 
permanently. It is strongly advised to fully backup the phone data 
and profile via Smart Suite before doing formatting and upgrading. 
and carry out the following checks:
My phone cannot be switched on or is frozen
•	 When the phone cannot be switched on, charge for at least 20 
minutes to ensure the minimum battery power needed, then try 
to switch on again.
•	 When the phone falls into a loop during power on-off animation 
and the user interface cannot be accessed, press and hold the 
Volume down key to enter Safe Mode. This eliminates any 
abnormal OS booting issues caused by 3rd party APKs.
•	 If neither method is effective, please reset the phone using the 
Pow e r  key and the Volume up key (holding both together) or 
upgrade software via FOTA/Mobile Upgrade tool.
My phone has not responded for several minutes
•	 Restart your phone by pressing and holding the Pow e r  ke y.
•	 Remove the battery and re-insert it, then restart the phone 
•	 If it still does not work, please use Factory data reset to reset the 
phone or FOTA/Mobile Upgrade to upgrade software.
My phone turns off by itself
•	 Check that your screen is locked when you are not using your 
phone, and make sure the Pow e r  key is not accidentally contacted 
while the screen is unlocked.
•	 Check the battery charge level.
•	 If it still does not work, please use Factory data reset to reset the 
phone or FOTA/Mobile Upgrade to upgrade software.
My phone cannot charge properly
•	 Make sure you are using an  ALCATEL ONETOUCH battery and 
the charger from the box.
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