Alcatel Onetouch Idol 2 User Manual

							2021
7 Getting connected �������
To connect to the Internet with this phone, you can use GPRS/
EDGE/3G networks or Wi-Fi, whichever is most convenient.
7�1 Connecting to the Internet
7�1�1  GPRS/EDGE/3GThe first time you turn on your phone with a SIM card inserted, 
it will automatically configure your network service: GPRS, EDGE 
or 3G. If the network is not connected, you can touch 
 on the 
Quick setting panel.
To check the network connection you are using touch Settings\
More ���\Mobile networks\Access Point Names or Network 
operators�
7�1�2  Wi-FiUsing Wi-Fi, you can connect to the Internet when your phone is 
within range of a wireless network. Wi-Fi can be used on the phone 
even without a SIM card inserted.
To turn Wi-Fi on and connect to a wireless network
•	Touch 
 on the Quick setting panel to get to Settings.
•	 Touch the  switch beside Wi-Fi to turn on/off Wi-Fi.
•	 Touch  Wi-Fi: detailed information of all detected Wi-Fi networks 
is now displayed in the Wi-Fi networks section.
•	 Touch a Wi-Fi network to connect to it. If the network you selected 
is secured, you are required to enter a password or other credentials 
(contact network operator for details).  When finished, touch Connect.
7�2  Browser ������������������������������������Using Browser, you can enjoy surfing the Web.
To access this function, touch  from the Home screen and then 
touch the Browser icon  .
To go to a web page
On the Browser screen, touch the URL box at the top, enter the 
address of the web page, then touch 
 to confirm. 
7�3  Connecting to a computerWith the USB cable, you can transfer media files and other files 
between internal storage and a computer. 
Before using MTP (Media device) or PTP (Camera),  first mark USB 
debugging. Touch  Settings\About phone, then touch Build 
number for 7 times. Then touch Settings\Development\USB 
debugging. 
To connect your phone to the computer:•		 Use the USB cable that came with your phone to connect the phone 
to a USB port on your computer.  You will receive a notification that 
the USB is connected.
•	  If you use MTP or PTP, your phone will be automatically 
connected.
  For Windows XP or lower operating systems, you should 
download and install Windows Media Player 11 on your 
computer.
All data you have downloaded is stored in File Manager, where you 
can view media files (videos, photos, music and others), rename files, 
install applications on your phone, etc.
7�4  Sharing your phone's mobile data 
connection
You can share your phone's mobile data connection with a single 
computer via a USB cable (USB tethering) or with up to eight devices 
at once by turning your phone into a portable Wi-Fi hotspot.
To turn on USB tethering or Portable Wi-Fi hotspot
•	Connect your phone to the computer via the USB cable.
•	 Touch 
 on the Quick setting panel to get to Settings�
•	 Touch  More���\Tethering & portable hotspot.
•	 Mark the USB tethering checkbox or turn on  Wi-Fi  hotspot 
to activate this function.
  These functions may incur additional network charges 
from your network operator. Extra fees may also be 
charged in roaming areas. You can check data usage by 
touching  Settings\Data usage. 
						

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8 
  
Find my location using 
GPS satellites
To activate your phone’s global positioning system (GPS) satellite receiver:
•	 Touch  on the Quick setting panel to get to Settings.
•	 Access  Location access
•	 Turn on GPS satellites
Find your location by opening Maps:
Use your phone’s GPS satellite receiver to pinpoint your location 
within an accuracy as close as several meters (“street level”). The 
process of accessing the GPS satellite and setting your phone's precise 
location for the first time will require up to 5 minutes. You will need 
to stand in a place with a clear view of the sky and avoid moving. After 
this, GPS will only need 20-40 seconds to identify your precise location. 
Then you can use navigation to find your target location.
9 Data backup �����������������
This phone enables you to back up your phone’s settings and other 
application data to Google servers, with your Google account. 
If you replace your phone, the settings and data you’ve backed up 
are restored onto the new phone the first time you sign in with 
your Google account. 
To activate this function:
•	 Touch 
 on the Quick setting panel to get to Settings.
•	 Touch  Backup and reset\Back up my data to mark the checkbox.
Once activated, a wide variety of settings and data are backed up, 
including your Wi-Fi passwords, bookmarks, a list of the applications 
you’ve installed, the words you’ve added to the dictionary used by 
the onscreen keyboard, and most of the settings that you configure 
with the Settings application. If you deactivated this option, settings 
are no longer backed up and any existing backups are deleted from 
Google servers.
10 Factory data reset  
To activate factory data reset:
•	 Touch  on the Quick setting panel to get to Settings.
•	 Touch  Backup and reset\Factory data reset
•	 Touch  Reset phone\Erase everything
Phone reset will erase all of your personal data from internal phone 
storage, including information about your Google account, any other 
accounts, your system and application settings, and any downloaded 
applications. If you need to keep the content in your phone storage, 
please mark Reserve the content of phone storage.
When you are unable to power on your cellphone, there is another 
way to perform a factory data reset by pressing the Volume up key 
and the Pow e r  key simultaneously until the screen lights up. 
						

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11  Applications  & 
Internal storage ����
11�1 Applications
With this phone, some built-in Google applications and other third 
party applications are available for your convenience.
With the built-in applications, you can:
•	Communicate with friends
•	 Exchange messages or emails with friends
•	 Track your location, view traffic situations, search for locations and 
get navigation information to your destination
•	 Download more applications from Google Play Store and more.
For more information about these applications, please check the 
online user manual at: www.alcatelonetouch.com.
11�2  Internal storageTouch  Settings\Storage to display the amount of internal phone 
storage used by the operating system, its components, applications 
(including those you downloaded), permanent and temporary data. 
All personal music, pictures, applications, and files will be saved in 
internal phone storage.
If a warning message comes up saying that phone 
memory is limited, you are required to free up space by 
deleting some unwanted applications, downloaded files, 
etc.
12   Making the most 
of your phone ��������
You can download software upgrades for free from the website 
(www.alcatelonetouch.com). 
12�1  ONETOUCH CenterONETOUCH Center includes:
•	Contacts
It allows you to back up contact entries so that you don't have 
to worry about losing, breaking, switching phones or changing 
service providers.
•	 Messages
It frees you from painstakingly inputting text on the keypads. All of 
your messages are easily accessible and well-organized.
•	 Photos
It allows you to easily import photos from a PC or the handset and 
organize them in different albums for better management.
•	 Videos
It allows you to insert video files from a PC for playback and then 
upload to a handset folder.
•	 Music
It allows you to quickly search for your favorites in a PC, manage 
the ultimate Library, and enjoy the easiest digital jukebox in your 
own mobile way. 
•	 Application 
It allows you to import downloaded mobile applications and have 
them installed into your handset upon synchronization.
•	 Backup
It allows you to back up your contacts, messages, calendar, photos 
and applications, then import the backup files to your phone.
Supported Operating Systems
   Windows XP/Vista/Windows 7/Windows 8. 
						

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12�2 UpgradeYou can use the Mobile Upgrade tool or FOTA Upgrade tool to 
update your phone's software.
12�2�1  Mobile UpgradeDownload Mobile Upgrade from the ALCATEL ONETOUCH 
website (www.alcatelonetouch.com) and install it on your PC. 
Launch the tool and update your phone by following the step by 
step instructions (refer to the User Guide provided together with 
the tool). Your phone’s software will now have the latest software.
  All personal information will be permanently lost following 
the update process. We recommend you backup your 
personal data using ONETOUCH Center before 
upgrading.
12�2�2 FOTA UpgradeUsing FOTA Upgrade tool you can update your phone's software.
To access System Updates, please open Settings\About phone\
System updates. Touch  Check for updates, and the phone will 
search for the latest software. If you want to update the system, 
please touch the Download  button, after it's done please touch 
Install to complete the upgrade. Now your phone's software will 
have the latest version.
You should turn on data connection before searching for updates. 
Settings for auto-check intervals and reminders about upgrades are 
also available once you restart the phone.
If you have chosen auto-check, when the system discovers the 
new version, the
icon will appear in the status bar. Touch the 
notification to access the System Updates directly.
During FOTA downloading or updating, to avoid errors in
locating the correct update packages, do not change your 
default storage location.
Safety and use ���������������������
We recommend that you read this chapter carefully before using 
your phone. The manufacturer disclaims any liability for damage, which 
may result as a consequence of improper use or use contrary to the 
instructions contained herein.
•  TRAFFIC SAFETY:Given that studies show that using a mobile phone while driving a vehicle 
constitutes a real risk, even when the hands-free kit is used (car kit, 
headset...), drivers are requested to refrain from using their mobile when 
the vehicle is not parked.
When driving, do not use your phone and headphone to listen to music 
or to the radio. Using a headphone can be dangerous and forbidden in 
some areas.
When switched on, your phone emits electromagnetic waves that can 
interfere with the vehicle’s electronic systems such as ABS anti-lock 
brakes or airbags. To ensure that there is no problem:
-   do not place your phone on top of the dashboard or within an airbag 
deployment area,
-    check with your car dealer or the car manufacturer to make sure that 
the dashboard is adequately shielded from mobile phone RF energy.
•  CONDITIONS OF USE:You are advised to switch off the telephone from time to time to 
optimise its performance.
Switch the phone off before boarding an aircraft.
Switch the phone off when you are in health care facilities, except in 
designated areas. As with many other types of equipment now in regular 
use, mobile telephones can interfere with other electrical or electronic 
devices, or equipment using radio frequency.
Switch the phone off when you are near gas or flammable liquids. Strictly 
obey all signs and instructions posted in a fuel depot, petrol station, or 
chemical plant, or in any potentially explosive atmosphere.
When the phone is switched on, it should be kept at least 15 cm from any 
medical device such as a pacemaker, a hearing aid or insulin pump, etc. In 
particular when using the phone, you should hold it against the ear on 
the opposite side to the device, if any. 
To avoid hearing impairment, pick up the call before holding your phone to 
your ear. Also move the handset away from your ear while using the “hands-
free” mode because the amplified volume might cause hearing damage.
Do not let children use the phone and/or play with the telephone and 
accessories without supervision.
Please note that your phone is a unibody device, the back cover and 
battery are not removable. Do not attempt to disassemble your 
phone. If you disassemble your phone the warranty will not apply. Also 
disassembling the phone may damage the battery, and may cause leakage 
of substances that could create an allergic reaction. 
						

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Always handle your phone with care and keep it in a clean and dust-free place.
Do not allow your phone to be exposed to adverse weather or 
environmental conditions (moisture, humidity, rain, infiltration of 
liquids, dust, sea air, etc). The manufacturer’s recommended operating 
temperature range is -10°C to +55°C. 
At over 55°C the legibility of the phone’s display may be impaired, though 
this is temporary and not serious. 
Emergency call numbers may not be reachable on all cellular networks. 
You should never rely only on your phone for emergency calls.
Do not open, dismantle or attempt to repair your mobile phone yourself.
Do not drop, throw or bend your mobile phone.
Do not use the phone if the glass made screen, is damaged, cracked or 
broken to avoid any injury. 
Do not paint it.
Use only batteries, battery chargers, and accessories which are 
recommended by TCT Mobile Limited and its affiliates and are compatible 
with your phone model. TCT Mobile Limited and its affiliates disclaim any 
liability for damage caused by the use of other chargers or batteries.
Remember to make back-up copies or keep a written record of all 
important information stored in your phone.
Some people may suffer epileptic seizures or blackouts when exposed to 
flashing lights, or when playing video games. These seizures or blackouts 
may occur even if a person never had a previous seizure or blackout. If you 
have experienced seizures or blackouts, or if you have a family history of 
such occurrences, please consult your doctor before playing video games 
on your phone or enabling a flashing-lights feature on your phone. 
Parents should monitor their children’s use of video games or other 
features that incorporate flashing lights on the phones. All persons should 
discontinue use and consult a doctor if any of the following symptoms 
occur: convulsion, eye or muscle twitching, loss of awareness, involuntary 
movements, or disorientation. To limit the likelihood of such symptoms, 
please take the following safety precautions:
-   Do not play or use a flashing-lights feature if you are tired or need sleep.
-   Take a minimum of a 15-minute break hourly.
-   Play in a room in which all lights are on.
-   Play at the farthest distance possible from the screen.
-   
If your hands, wrists, or arms become tired or sore while playing, stop 
and rest for several hours before playing again.
-    If you continue to have sore hands, wrists, or arms during or after 
playing, stop the game and see a doctor.
When you play games on your phone, you may experience occasional 
discomfort in your hands, arms, shoulders, neck, or other parts of your 
body. Follow the instructions to avoid problems such as tendinitis, carpal 
tunnel syndrome, or other musculoskeletal disorders.PROTECT YOUR  HEARING
  To prevent possible hearing damage, do not listen at high 
volume levels for long periods. Exercise caution when 
holding your device near your ear while the loudspeaker 
is in use.
•  PRIVACY:
Please note that you must respect the laws and regulations in force in 
your jurisdiction or other jurisdiction(s) where you will use your mobile 
phone regarding taking photographs and recording sounds with your 
mobile telephone. Pursuant to such laws and regulations, it may be strictly 
forbidden to take photographs and/or to record the voices of other 
people or any of their personal attributes, and duplicate or distribute 
them, as this may be considered to be an invasion of privacy. It is the 
user's sole responsibility to ensure that prior authorisation be obtained, 
if necessary, in order to record private or confidential conversations 
or take a photograph of another person; the manufacturer, the seller 
or vendor of your mobile phone (including the operator) disclaim any 
liability which may result from the improper use of the mobile phone.
• BATTERY:Please note your phone is a unibody device, the back cover and battery
are not removable. Observe the following precautions:
- Do not attempt to open the back cover,
- Do not attempt to eject, replace and open battery,
- Do not punctuate the back cover of your phone,
-   Do not burn or dispose of your phone in household rubbish or store 
it at temperature above 60°C.
Phone and battery as a unibody device must be disposed of in accordance
with locally applicable environmental regulations.
This symbol on your telephone, the battery and the 
accessories means that these products must be taken to 
collection points at the end of their life:
- Municipal waste disposal centres with specific bins for these  items of equipment
- Collection bins at points of sale. 
They will then be recycled, preventing substances being disposed of in the 
environment, so that their components can be reused. 
						

							3031
In European Union countries:
These collection points are accessible free of charge.
All products with this sign must be brought to these collection points.
In non European Union jurisdictions:
Items of equipment with this symbol are not to be thrown into ordinary 
bins if your jurisdiction or your region has suitable recycling and 
collection facilities; instead they are to be taken to collection points for 
them to be recycled.
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN 
INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO 
THE INSTRUCTIONS.
• CHARGERSMains powered chargers will operate within the temperature range of: 
0°C to 40°C.
The chargers designed for your mobile phone meet with the standard 
for safety of information technology equipment and office equipment use.   
They are also compliant to the ecodesign directive 2009/125/EC. Due to 
different applicable electrical specifications, a charger you purchased in 
one jurisdiction may not work in another jurisdiction. They should be 
used for this purpose only.
•  RADIO WAVES:
Specific Absorption Rate (IEEE)
THIS MOBILE PHONE MEETS THE GOVERNMENT’S 
REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.
Your mobile phone is a radio transmitter and receiver. It is designed 
and manufactured not to exceed the emission limits for exposure to 
radio-frequency (RF) energy. These limits are part of comprehensive 
guidelines and establish permitted levels of RF energy for the 
general population. The guidelines are based on standards that were 
developed by independent scientific organizations through periodic 
and thorough evaluation of scientific studies. These guidelines include 
a substantial safety margin designed to ensure the safety of all 
persons, regardless of age and health.
The exposure standard for mobile phones employs a unit of 
measurement known as the Specific Absorption Rate, or SAR. 
The SAR limit set by public authorities such as the Federal 
Communications Commission of the US Government (FCC), or by 
Industry Canada, is 1.6 W/kg averaged over 1 gram of body tissue. 
Tests for SAR are conducted using standard operating positions with 
the mobile phone transmitting at its highest certified power level in 
all tested frequency bands.
Although the SAR is determined at the highest certified power level, the 
actual SAR level of the mobile phone while operating can be well below 
the maximum value. This is because the mobile phone is designed to 
operate at multiple power levels so as to use only the power required  to reach the network. In general, the closer you are to a wireless base 
station antenna, the lower the power output of the mobile phone. 
Before a mobile phone model is available for sale to the public, 
compliance with national regulations and standards must be shown.
The highest SAR value for this model mobile phone when Tested is 
0.664W/kg for use at the ear and 1.42W/kg for use close to the body. 
While there may be differences between the SAR levels of 
various mobile phones and at various positions, they all meet 
the government requirement for RF exposure. For body-worn 
operation, the mobile phone meets FCC RF exposure guidelines 
provided that it is used with a non-metallic accessory with the 
handset at least 10 mm from the body. Use of other accessories 
may not ensure compliance with FCC RF exposure guidelines.
Additional information on SAR can be found on the Cellular 
Telecommunications & Internet Association (CTIA) Web site: http://
www.phonefacts.net
The World Health Organization (WHO) considers that present 
scientific information does not indicate the need for any special 
precautions for use of mobile phones. If individuals are concerned, 
they might choose to limit their own or their children’s RF exposure 
by limiting the length of calls, or using “hands-free” devices to keep 
mobile phones away from the head and body. (fact sheet n°193). 
Additional WHO information about electromagnetic fields and 
public health are available on the following website: http://www.
who.int/peh-emf. 
Note: This equipment has been tested and found to comply with the 
limits for a Class B digital device pursuant to part 15 of the FCC 
Rules. These limits are designed to provide reasonable protection 
against harmful interference in a residential installation. This 
equipment generates, uses and can radiate radio frequency energy 
and, if not installed and used in accordance with the instructions, may 
cause harmful interference to radio communications. However, there 
is no guarantee that interference to radio or television reception, 
which can be determined by turning the equipment off and on, the 
user is encouraged to try to correct the interference by one or more 
of the following measures:
- 
Reorient or relocate the receiving antenna.
-  Increase the separation between the equipment and receiver.
-  Connect the equipment into an outlet on a circuit different from 
that to which the receiver is connected.
-   Consult the dealer or an experienced radio/ TV technician for help.
Changes or modifications not expressly approved by the party 
responsible for compliance could void the user’s authority to operate 
the equipment.
For the receiver devices associated with the operation of a licensed 
radio service (e.g. FM broadcast), they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is 
subject to the condition that this device does not cause harmful  
						

							3233
interference.
For other devices, they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is 
subject to the following two conditions:
(1) this device may not cause harmful interference
(2)   this device must accept any interference received, including 
interference that may cause undesired operation.
Your mobile phone is equipped with a built-in antenna. For optimal 
operation, you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used in 
positions other than against your ear. In such circumstances the 
device will be compliant with the guidelines when used with headset 
or usb data cable. If you are using another accessory ensure that 
whatever product is used is free of any metal and that it positions the 
mobile phone at least 10 mm away from the body.
Specific Absorption Rate (ICNIRP)
Proof of compliance with international standards (ICNIRP) or with 
European Directive 1999/5/EC (R&TTE) is required of all mobile phone 
models before they can be put on the market. The protection of the 
health and safety for the user and any other person is an essential 
requirement of these standards or this directive.
THIS DEVICE MEETS INTERNATIONAL GUIDELINES FOR EXPOSURE 
TO  RADIO WAVES
Your mobile device is a radio transmitter and receiver. It is designed 
not to exceed the limits for exposure to radio waves (radio frequency 
electromagnetic fields) recommended by international guidelines. The 
guidelines were developed by an independent scientific organization 
(ICNIRP) and include a substantial safety margin designed to assure the 
safety of all persons, regardless of age and health.
The radio wave exposure guidelines use a unit of measurement known 
as the Specific Absorption Rate, or SAR. The SAR limit for mobile 
devices is 2 W/kg.  Tests for SAR are conducted using standard operating positions with 
the device transmitting at its highest certified power level in all tested 
frequency bands. The highest SAR values under the ICNIRP guidelines 
for this device model are:
Maximum SAR for this model and conditions under which it 
was recorded�
Head SAR UMTS 2100 + Bluetooth + Wi-Fi 0.38 W/kg
Body-worn SAR UMTS 2100 +Bluetooth+Wi-Fi 0.95 W/kg
During use, the actual SAR values for this device are usually well below 
the values stated above. This is because, for purposes of system efficiency 
and to minimize interference on the network, the operating power of 
your mobile device is automatically decreased when full power is not 
needed for the call. The lower the power output of the device, the 
lower its SAR value.
Body-worn SAR testing has been carried out at a separation distance of 
10 mm. To meet RF exposure guidelines during body-worn operation, the 
device should be positioned at least this distance away from the body.  
If you are not using an approved accessory ensure that whatever product 
is used is free of any metal and that it positions the phone the indicated 
distance away from the body. 
Organizations such as the World Health Organization and the US Food 
and Drug Administration have stated that if people are concerned and 
want to reduce their exposure they could use a hands-free device to 
keep the phone away from the head and body during phone calls, or 
reduce the amount of time spent on the phone.
For more information you can go to www.alcatelonetouch.com
Additional information about electromagnetic fields and public health are 
available on the following site: http://www.who.int/peh-emf.
Your telephone is equipped with a built-in antenna. For optimal 
operation, you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used in positions 
other than against your ear. In such circumstances the device will be 
compliant with the guidelines when used with headset or usb data cable. 
If you are using another accessory ensure that whatever product is used 
is free of any metal and that it positions the phone at least 10 mm away 
from the body. 
						

							3435
• Regulatory informationThe following approvals and notices apply in specific regions as noted.• LICENCES 
 
The Bluetooth word mark and logos are owned by 
the Bluetooth SIG, Inc. and any use of such marks by 
TCT Mobile Limited and its affiliates is under license. 
Other trademarks and trade names are those of their 
respective owners. 
ALCATEL ONETOUCH 6037K Bluetooth Declaration ID B021405
 
The Wi-Fi Logo is a certification mark of the Wi-Fi 
Alliance.
Google, the Google logo, Android, the Android logo, 
Google Search TM, Google MapsTM, Gmail TM, YouTube, 
Google Play Store, Google Latitude TM and Hangouts TM are trademarks of Google Inc.
The Android robot is reproduced or modified from work created 
and shared by Google and used according to terms described in the 
Creative Commons 3.0 Attribution License (the text will appear when 
you touch and hold Google legal in Settings About phone Legal 
information) 
(1). You have purchased a product which uses the open source (http://
opensource.org/) programs mtd, msdosfs, netfilter/iptables and initrd in 
object code and other open source programs licensed under the GNU 
General Public License and Apache License. 
We will provide you with a complete copy of the corresponding source 
codes upon request within a period of three years from the distribution 
of the product by TCT. 
You may download the source codes from http://sourceforge.net/
projects/alcatel/files/. The provision of the source code is free of charge 
from internet. 
(1)  It may not be available for all countries.  
						

							3637
General information �����������•	Internet address: www.alcatelonetouch.com
•	 Hot Line Number: see “TCT Mobile Services” leaflet or go to 
our website.
•	 Address: Room 1910-12A, Tower 3, China HK City, 33 Canton Road, 
Tsimshatsui, Kowloon, Hong Kong
On our website, you will find our FAQ (Frequently Asked Questions) 
section. You can also contact us by e-mail to ask any questions you may have. 
An electronic version of this user guide is available in English 
and other languages according to availability on our server: 
 www �alcatelonetouch�com
Your telephone is a transceiver that operates on GSM in quad-band with 
850/900/1800/1900 MHz or UMTS in dual-band with 900/2100 MHz.
 This equipment is in compliance with the essential requirements and 
other relevant provisions of Directive 1999/5/EC. The entire copy of the 
Declaration of Conformity for your telephone can be obtained through 
our website: www.alcatelonetouch.com.
Protection against theft  (1)
Your telephone is identified by an IMEI (phone serial number) shown 
on the packaging label and in the phone’s memory. We recommend that 
you note the number the first time you use your telephone by entering 
* # 0 6 # and keep it in a safe place. It may be requested by the police 
or your operator if your telephone is stolen. This number allows your 
mobile telephone to be blocked preventing a third person from using it, 
even with a different SIM card.
DisclaimerThere may be certain differences between the user manual description 
and the phone’s operation, depending on the software release of your 
telephone or specific operator services.
TCT Mobile shall not be held legally responsible for such differences, if 
any, nor for their potential consequences, which responsibility shall be 
borne by the operator exclusively.This handset may contain materials, 
including applications and software in executable or source code form, 
which is submitted by third parties for inclusion in this handset (“Third 
Party Materials”). All third party materials in this handset are provided “as 
is”, without warranty of any kind, whether express or implied, including 
the implied warranties of merchantability, fitness for a particular purpose 
or use/third party application, interoperability with other materials or 
(1)  Contact your network operator to check service availability.
applications of the purchaser and non-infringement of copyright. The 
purchaser undertakes that TCT Mobile has complied with all quality 
obligations incumbent upon it as a manufacturer of mobile devices and 
handsets in complying with Intellectual Property rights. TCT Mobile will 
at no stage be responsible for the inability or failure of the Third Party 
Materials to operate on this handset or in interaction with any other 
devices of the purchaser. To the maximum extent permitted by law, TCT 
Mobile disclaims all liability for any claims, demands, suits or actions, and 
more specifically – but not limited to – tort law actions, under any theory 
of liability, arising out of the use, by whatever means, or attempts to use, 
such Third Party Materials. Moreover, the present Third Party Materials, 
which are provided free of charge by TCT Mobile, may be subject to paid 
updates and upgrades in the future; TCT Mobile waives any responsibility 
regarding such additional costs, which shall be borne exclusively by the 
purchaser. The availability of the applications may vary depending on the 
countries and the operators where the handset is used; in no event shall 
the list of possible applications and software provided with the handsets 
be considered as an undertaking from TCT Mobile; it shall remain merely 
as information for the purchaser. Therefore, TCT Mobile shall not be 
held responsible for the lack of availability of one or more applications 
wished for by the purchaser, as its availability depends on the country 
and the operator of the purchaser. TCT mobile reserves the right at any 
time to add or remove Third Party Materials from its handsets without 
prior notice; in no event shall TCT Mobile be held responsible by the 
purchaser for any consequences that such removal may have on the 
purchaser regarding the use or attempt to use such applications and 
Third Party Materials.
Warranty ������������������������������Your phone is warranted against any defect or malfunctioning which 
may occur in conditions of normal use during the warranty period of 
twelve (12) months
 (1) from the date of purchase as shown on your 
original invoice.
Batteries
  (2) and accessories sold with your phone are also warranted 
against any defect which may occur during the first six (6) months (1) from 
the date of purchase as shown on your original invoice.
In case of any defect of your phone which prevents you from normal 
use thereof, you must immediately inform your vendor and present your 
phone with your proof of purchase.
(1)  The warranty period may vary depending on your country.(2) The life of a rechargeable mobile phone battery in terms of 
conversation time standby time, and total service life, will depend 
on the conditions of use and network configuration. Batteries being 
considered expendable supplies, the specifications state that you 
should obtain optimal performance for your phone during the first six 
months after purchase and for approximately 200 more recharges. 
						

							3839
If the defect is confirmed, your phone or part thereof will be either 
replaced or repaired, as appropriate. Repaired phone and accessories 
are entitled to a one (1) month warranty for the same defect. Repair 
or replacement may be carried out using reconditioned components 
offering equivalent functionality.
This warranty covers the cost of parts and labor but excludes any 
other costs.
This warranty shall not apply to defects to your phone and/or accessory 
due to (without any limitation):
1)   Non-compliance with the instructions for use or installation, or with 
technical and safety standards applicable in the geographical area 
where your phone is used,
2)    Connection to any equipment not supplied or not recommended by 
TCT Mobile Limited,
3)    Modification or repair performed by individuals not authorised by TCT 
Mobile Limited or its affiliates or your vendor,
4)    Modification, adjustment or alteration of software or hardware 
performed by individuals not authorized by TCT Mobile Limited,
5)    Inclement weather, lightning, fire, humidity, infiltration of liquids or 
foods, chemical products, download of files, crash, high voltage, 
corrosion, oxidation…
Your phone will not be repaired in case where labels or serial numbers 
(IMEI) have been removed or altered.
There are no express warranties, whether written, oral or implied, other 
than this printed limited warranty or the mandatory warranty provided 
by your country or jurisdiction.
In no event shall TCT Mobile Limited or any of its affiliates be liable for 
indirect, incidental or consequential damages of any nature whatsoever, 
including but not limited commercial or financial loss or damage, 
loss of data or loss of image to the full extent those damages can be 
disclaimed by law.
Some countries/states do not allow the exclusion or limitation of 
indirect, incidental or consequential damages, or limitation of the 
duration of implied warranties, so the preceding limitations or exclusions 
may not apply to you.
Troubleshooting �������������������
Before contacting the service centre, you are advised to follow the 
instructions below:
•	You are advised to fully charge ( 
 ) the battery for optimal 
operation.
•	 Avoid storing large amounts of data in your phone as this may 
affect its performance. •	
Use  Factory date reset and the upgrade tool to perform phone 
formatting or software upgrading (to reset factory data, hold down 
the  power  key and the Volume up key at the same time). ALL 
User phone data: contacts, photos, messages and files, downloaded 
applications will be lost permanently. It is strongly advised to fully 
backup the phone data and profile via ONETOUCH Center before 
doing formatting and upgrading. 
and carry out the following checks:
My phone cannot be switched on or is frozen 
•	 When the phone cannot be switched on, charge for at least 20 
minutes to ensure the minimum battery power needed, then try 
to switch on again.
•	 When the phone falls into a loop during the power on-off 
animation and the user interface cannot be accessed, press and 
hold the Volume down key to enter Safe Mode. This eliminates any 
abnormal OS booting issues caused by 3rd party APKs.
•	 If neither method is effective, please reset the phone using the 
Pow e r  key and the Volume up key, (holding both together).
My phone has not responded for several minutes
•	 Restart your phone by pressing and holding the Pow e r  ke y.
My phone turns off by itself
•	 Check that your screen is locked when you are not using your 
phone, and make sure the  Pow e r key is not mis-contacted due 
to unlocked screen.
•	 Check the battery charge level.
My phone cannot charge properly
•	 Make sure that your battery is not completely discharged; if the 
battery power is empty for a long time, it may take around 20 
minutes to display the battery charger indicator on the screen.
•	 Make sure charging is carried out under normal conditions (0°C 
to +40°C).
•	 When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or “No service” 
is displayed
•	 Try connecting in another location.
•	 Verify the network coverage with your operator.
•	 Check with your operator that your SIM card is valid.
•	 Try selecting the available network(s) manually 
•	 Try connecting at a later time if the network is overloaded.