ALCATEL ONETOUCH GO PLAY User Manual

							For more information on how to use your phone, and for answers to frequently asked questions, please visit www.alcatelonetouch.us.
www.alcatelonetouch.us 
						

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Table of Contents
Safety and use ������������������������������������������������������������������������\
�����4
General information ����������������������������������������������������������������13
Limited Warranty ���������������������������������������������������������������������14
1 Your mobile �����������������������������������������������������������������������\
161.1  Keys and connectors ........................................................................\
........161.2 Getting started ........................................................................\
..................19
1.3 Home screen ........................................................................\
......................21
2 Text input �����������������������������������������������������������������������\
����322.1  Using the Onscreen Keyboard ...............................................................322.2 Text editing ........................................................................\
.........................33
3   Phone call, Call log and People ����������������������������������������343.1 Call ........................................................................\
........................................343.2  Call log ........................................................................\
.................................393.3 Contacts ........................................................................\
..............................40
4   Messaging, Gmail/Email, Google Hangouts ��������������������464.1 Messaging ........................................................................\
............................464.2 Gmail/Email ........................................................................\
.........................524.3  Google Hangouts ........................................................................\
..............58
5   Calendar & Alarm clock & Calculator ����������������������������595.1 Calendar ........................................................................\
..............................595.2 Time  ........................................................................\
....................................615.3 Calculator ........................................................................\
............................63
6 Getting connected ������������������������������������������������������������646.1  Connecting to the Internet ....................................................................646.2 Browser ........................................................................\
...............................666.3 Connecting to Bluetooth devices..........................................................746.4 Connecting to a computer .....................................................................76
6.5 To safely remove the microSD card from your phone ....................766.6 Sharing your phone's mobile data connection ...................................776.7 Connecting to virtual private networks ..............................................78
7 Google Play Store �������������������������������������������������������������807.1  Locate the item you want to download and install ..........................807.2 Download and install ........................................................................\
........817.3 Manage your downloads ........................................................................\
..83
8 Multimedia applications ���������������������������������������������������858.1 Camera/Camcorder ........................................................................\
..........858.2 Gallery ........................................................................\
.................................878.3 YouTube ........................................................................\
.............................. 898.4 Mix ........................................................................\
........................................90
9 Google Maps ����������������������������������������������������������������������929.1  Get My Location ........................................................................\
...............929.2 Search for a location ........................................................................\
........939.3 Get driving, public transport or walking directions ..........................949.4 Share a location ........................................................................\
.................95
10 Others ������������������������������������������������������������������������\
��������9610.1  File Manager ........................................................................\
.......................9610.2 Sound Recorder ........................................................................\
................9610.3 Radio ........................................................................\
....................................9710.4 Notes ........................................................................\
...................................9810.5 Other applications ........................................................................\
............98
11  Settings ������������������������������������������������������������������������\
������9911.1  Wireless & network ........................................................................\
.........9911.2 Device ........................................................................\
................................10311.3 Personal ........................................................................\
.............................10811.4 System ........................................................................\
................................112
12   Making the most of your phone ������������������������������������11612.1  FOTA Update ........................................................................\
...................116 
						

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www.sar-tick.com
This product meets applicable national SAR limits of 1.6 W/kg. The specific maximum SAR values can be found in the RADIOWAVES section of this user guide.
When carrying the product or using it while worn on your body, either use an approved accessory such as a holster or otherwise maintain a distance of 10 mm from the body to ensure compliance with RF exposure requirements. Note that the product may be transmitting even if you are not making a phone call.
Safety and use ������������������������������
We recommend that you read this chapter carefully before using your phone. The manufacturer disclaims any liability for damage, which may result as a consequence of improper use or use contrary to the instructions contained herein.Your device has been tested in a controlled environment and certified to be water and dust-resistant in specific situations (meets requirements of classification IP67 as described by the international standard IEC 60529 - Degrees of Protection provided by Enclosures [IP Code]; test conditions: 15 - 35 °C, 86 - 106 kPa, 1 metre, 30 minutes). Despite this classification, your device is not impervious to water damage in any situation.Make sure SIM/SD cover is tightly closed for IP67 features. Otherwise, they may not provide protection from water and dust.Water resistance note: This device is IPX7 water resistant—not waterproof. Avoid prolonged exposure to water. Do not submerge in more than three feet of water orfor longer than 30 minutes.After water damage, it's common that device reciver and speaker sometimes produce noise.  Use before dry by airing or shaking.
• TRAFFIC SAFETY:Given that studies show that using a mobile phone while driving a vehicle constitutes a real risk, even when the hands-free kit is used (car kit, headset...), drivers are requested to refrain from using their mobile phone when the vehicle is not parked. Check the laws and regulations on the use of wireless mobile phones and their accessories in the areas where you drive. Always obey them. The use of these devices may be prohibited or restricted in certain areas.When driving, do not use your phone and headphone to listen to music or the radio. Using a headphone can be dangerous and forbidden in some areas.When switched on, your phone emits electromagnetic waves that can interfere with the vehicle’s electronic systems such as ABS anti-lock brakes or airbags. To ensure that there is no problem:-  
do not place your phone on top of the dashboard or within an airbag deployment area,-  
check with your car dealer or the car manufacturer to make sure that the dashboard is adequately shielded from mobile phone RF energy.
13  Accessories  ���������������������������������������������������������������������117
14 Troubleshooting ��������������������������������������������������������������118
15 Specifications �������������������������������������������������������������������124 
						

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Do not allow your mobile phone to be exposed to adverse weather or environmental conditions (moisture, humidity, rain, infiltration of liquids, dust, sea air, etc.). The manufacturer’s recommended operating temperature range is -10°C (14°F) to +45°C (113°F) (the max value depends on device, materials and housing paint/texture). Over 45°C (113°F) the legibility of the mobile phone’s display may be impaired, though this is temporary and not serious. Do not open or attempt to repair your mobile phone yourself.Do not drop, throw, or try to bend your mobile phone.Do not use the mobile phone if the glass made screen, is damaged, cracked, or broken to avoid any injury.Do not paint it.Use only batteries, battery chargers, and accessories which are recommended by TCT Mobile Limited and its affiliates and are compatible with your mobile phone model. TCT Mobile Limited and its affiliates disclaim any liability for damage caused by the use of other chargers or batteries.Your mobile phone should not be disposed of in a municipal waste. Please check local regulations for disposal of electronic products.Remember to make back-up copies or keep a written record of all important information stored in your mobile phone.Some people may suffer epileptic seizures or blackouts when exposed to flashing lights, or when playing video games. These seizures or blackouts may occur even if a person never had a previous seizure or blackout. If you have experienced seizures or blackouts, or if you have a family history of such occurrences, please consult your doctor before playing video games on your mobile phone or enabling a flashing-lights feature on your mobile phone. Parents should monitor their children’s use of video games or other features that incorporate flashing lights on the mobile phones. All persons should discontinue use and consult a doctor if any of the following symptoms occur: convulsion, eye or muscle twitching, loss of awareness, involuntary movements, or disorientation. To limit the likelihood of such symptoms, please take the following safety precautions:- Play at the farthest distance possible from the screen. When you play games on your mobile phone, you may experience occasional discomfort in your hands, arms, shoulders, neck, or other parts of your body. Follow these instructions to avoid problems such as tendinitis, carpal tunnel syndrome, or other musculoskeletal disorders:- Take a minimum of a 15-minute break every hour of game playing.- If your hands, wrists, or arms become tired or sore while playing, stop and rest for    several hours before playing again.
• CONDITIONS OF USE:You are advised to switch off the telephone from time to time to optimize its performance.Remember to abide by local authority rules of mobile phone use on aircrafts.Operational Warnings: Obey all posted signs when using mobile devices in public areas.Follow Instructions to Avoid Interference Problems: Turn off your mobile device in any location where posted notices instruct you to do so. In an aircraft, turn off your mobile device whenever instructed to do so by airline staff. If your mobile device offers an airplane mode or similar feature, consult airline staff about using it in flight.Switch the mobile phone off when you are in health care facilities, except in designated areas. As with many other types of equipment now in regular use, mobile phones can interfere with other electrical or electronic devices, or equipment using radio frequency.Switch the mobile phone off when you are near gas or flammable liquids. Strictly obey all signs and instructions posted in a fuel depot, gas station, or chemical plant, or in any potentially explosive atmosphere.When the mobile phone is switched on, it should be kept at least 15 cm from any medical device such as a pacemaker, a hearing aid or insulin pump, etc. In particular when using the phone, you should hold it against the ear on the opposite side to the device, if any. Read and follow the directions from the manufacturer of your implantable medical device. If you have any questions about using your mobile device with your implantable medical device, consult your healthcare provider.To avoid hearing impairment, answer the call before holding your mobile phone to your ear. Also move the handset away from your ear while using the “hands-free” option because the amplified volume might cause hearing damage.It is recommended to have proper supervision while small children use your mobile phone.When replacing the cover please note that your mobile phone may contain substances that could create an allergic reaction.If your phone is a unibody device, the back cover and battery are not removable. If you disassemble your phone the warranty will not apply. Disassembling the phone may damage the battery, and may cause leakage of substances that could create an allergic reaction.Always handle your mobile phone with care and keep it in a clean and dust-free place. 
						

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- If you continue to have sore hands, wrists, or arms during or after playing, stop the    game and see a doctor.
PROTECT YOUR  HEARINGTo prevent possible hearing damage, do not listen at high volume levels for long periods. Exercise caution when holding your device near your ear while the loudspeaker is in use.
• PRIVACY:Please note that you must respect the laws and regulations in force in your jurisdiction or other jurisdiction(s) where you will use your mobile phone regarding taking photographs and recording sounds with your mobile phone. Pursuant to such laws and regulations, it may be strictly forbidden to take photographs and/or to record the voices of other people or any of their personal attributes, and reproduce or distribute them, as this may be considered to be an invasion of privacy.It is the user’s sole responsibility to ensure that prior authorization be obtained, if necessary, in order to record private or confidential conversations or take a photograph of another person; the manufacturer, the seller or vendor of your mobile phone (including the operator) disclaim any liability which may result from the improper use of the mobile phone.
• BATTERY:Please note your phone is a unibody device, the back cover and battery are not removable. Observe the following precautions:- Do not attempt to open the back cover,- Do not attempt to eject, replace and open battery,- Do not punctuate the back cover of your phone,- Do not burn or dispose of your phone in household rubbish or store it at temperature above 60°C.Phone and battery as a unibody device must be disposed of in accordance with locally applicable environmental regulations.This symbol on your mobile phone, the battery, and the accessories means that these products must be taken to collection points at the end of their life:- Municipal waste disposal centres with specific bins for these types of    equipment- Collection bins at points of sale. They will then be recycled, preventing substances being disposed of in the environment, so that their components can be reused.
In European Union countries:These collection points are accessible free of charge. All products with this sign must be brought to these collection points.In non-European Union jurisdictions:Items of equipment with this symbol are not to be thrown into ordinary bins if your jurisdiction or your region has suitable recycling and collection facilities; instead they are to be taken to collection points for them to be recycled.In the United States you may learn more about CTIA’s Recycling Program at  http://www.gowirelessgogreen.org/CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS
• CHARGERSHome A.C./ Travel chargers will operate within the temperature range of: 0°C (32°F) to 40°C (104°F).The chargers designed for your mobile phone meet with the standard for safety of information technology equipment and office equipment use. Due to different applicable electrical specifications, a charger you purchased in one jurisdiction may not work in another jurisdiction. They should be used for this purpose only.Characteristics of power supply (depending on the country):Travel charger:    Input: 100-240 V, 50/60 Hz, 0.2 A           Output: 5 V, 1A Battery:          Lithium 2500 mAh
• RADIO WAVES:THIS MOBILE PHONE MEETS THE GOVERNMENT’S REQUIREMENTS FOR EXPOSURE TO  RADIO WAVES.Your mobile phone is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radio-frequency (RF) energy. These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population. The guidelines are based on standards that were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies. These guidelines include a substantial safety margin designed to ensure the safety of all persons, regardless of age and health. 
						

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The exposure standard for mobile phones employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by public authorities such as the Federal Communications Commission of the US Government (FCC), or by Industry Canada, is 1.6 W/kg averaged over 1 gram of body tissue. Tests for SAR are conducted using standard operating positions with the mobile phone transmitting at its highest certified power level in all tested frequency bands.Although the SAR is determined at the highest certified power level, the actual SAR level of the mobile phone while operating can be well below the maximum value. This is because the mobile phone is designed to operate at multiple power levels so as to use only the power required to reach the network. In general, the closer you are to a wireless base station antenna, the lower the power output of the mobile phone. Before a mobile phone model is available for sale to the public, compliance with national regulations and standards must be shown.The highest SAR value for this model mobile phone when tested is 1.01 W/Kg for use at the ear and 1.01 W/Kg for use close to the body.While there may be differences between the SAR levels of various mobile phones and at various positions, they all meet the government requirement for RF exposure. For body-worn operation, the mobile phone meets FCC RF exposure guidelines provided that it is used with a non-metallic accessory with the handset at least 10 mm from the body. Use of other accessories may not ensure compliance with FCC RF exposure guidelines.Additional information on SAR can be found on the Cellular Telecommunications & Internet Association (CTIA) Web site: http://www.ctia.org/The World Health Organization (WHO) considers that present scientific information does not indicate the need for any special precautions for use of mobile phones. If individuals are concerned, they might choose to limit their own or their children’s RF exposure by limiting the length of calls, or using “hands-free” devices to keep mobile phones away from the head and body. (fact sheet n°193). Additional WHO information about electromagnetic fields and public health are available on the following website: http://www.who.int/peh-emf.Note: This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.- Increase the separation between the equipment and receiver.- Connect the equipment into an outlet on a circuit different from that to which the    receiver is connected.- Consult the dealer or an experienced radio/ TV technician for help.Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.For the receiver devices associated with the operation of a licensed radio service (e.g. FM broadcast), they bear the following statement:This device complies with Part 15 of the FCC Rules. Operation is subject to the condition that this device does not cause harmful interference.For other devices, they bear the following statement:This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:(1) this device may not cause harmful interference(2) this device must accept any interference received, including interference that may cause undesired operation.Your mobile phone is equipped with a built-in antenna. For optimal operation, you should avoid touching it or degrading it.As mobile devices offer a range of functions, they can be used in positions other than against your ear. In such circumstances the device will be compliant with the guidelines when used with headset or usb data cable. If you are using another accessory ensure that whatever product is used is free of any metal and that it positions the mobile phone at least 10 mm away from the body.Please note by using the device some of your personal data may be shared with the main device. It is under your own responsibility to protect your own personal data, not to share with it with any unauthorized devices or third party devices connected to yours. For products with Wi-Fi features, only connect to trusted Wi-Fi networks. Also when using your product as a hotspot (where available), use network security. These precautions will help prevent unauthorized access to your device. Your product can store personal information in various locations including a SIM card, memory card, and built-in memory. Be sure to remove or clear all personal information before you recycle, return, or give away your product. Choose your apps and updates carefully, and install from trusted sources only. Some apps can impact your product’s performance and/or have access to private information including account details, call data, location details and network resources. 
						

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Note that any data shared with TCT Mobile Limited is stored in accordance with applicable data protection legislation. For these purposes TCT Mobile Limited implements and maintains appropriate technical and organizational measures to protect all personal data, for example against unauthorized or unlawful processing and accidental loss or destruction of or damage to such personal data whereby the measures shall provide a level of security that is appropriate having regard to(i) the technical possibilities available,(ii) the costs for implementing the measures,(iii) the risks involved with the processing of the personal data, and(iv) the sensitivity of the personal data processed.You can access, review and edit your personal information at any time by logging into your user account, visiting your user profile or by contacting us directly. Should you require us to edit or delete your personal data, we may ask you to provide us with evidence of your identity before we can act on your request.
• LICENCES
microSD Logo is a trademark.
The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by TCT Mobile Limited and its affiliates is under license. Other trademarks and trade names are those of their respective owners. 
ALCATEL ONETOUCH GO PLAY
Bluetooth Declaration ID D025403
The Wi-Fi Logo is a certification mark of the Wi-Fi Alliance.
Google, the Google logo, Android, the Android logo, Google SearchTM, Google MapsTM, GmailTM, YouTube, Google Play Store, Google LatitudeTM and HangoutsTM are trademarks of Google Inc.
The Android robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License (the text will show when you touch and hold Google legal in Settings\About phone\Legal information) . (1)
You have purchased a product which uses the open source  (http://opensource.org/) programs mtd, msdosfs, netfilter/iptables and initrd in object code and other open source programs licensed under the GNU General Public License and Apache License.We will provide you with a complete copy of the corresponding source codes upon request within a period of three years from the distribution of the product by TCL Communication.You may download the source codes from http://sourceforge.net/projects/alcatel/files/. The provision of the source code is free of charge from the internet.Hearing Aid  CompatibilityYour mobile phone is rated: «For Hearing Aid», to assist hearing device users in finding mobile phones that may be compatible with their hearing devices.This device is HAC M3 and T3 compatible. For more information please visit our website http://www.alcatelonetouch.usFCC ID: RAD558
(1) May not be available in all countries. 
						

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General information �������������������
•	Website:    www.alcatelonetouch.com•	Facebook:  http://www.facebook.com/alcatelonetouchusa/                    www.facebook.com/alcatelonetouchcanada•	Twitter:     http://www.twitter.com/alcatel1touch•	Hot Line Number: In the United States, call 855-368-0829 for technical support. In Canada, call 855-844-6058 for technical support.•	Electronic labeling (Elabel) path: Touch Settings/Regulatory & safety or input "*#07#", you can find more information about labeling.(1)
On our website, you will find our FAQ (Frequently Asked Questions) section. You can also contact us by e-mail to ask any questions you may have. An electronic version of this user guide is available in English and other languages according to availability on our server: www�alcatelonetouch�comYour telephone is a transceiver that operates on GSM in quad-band (850/900/1800/1900MHz), WCDMA in tri-band (B2/4/5) and LTE FDD (B2/4/5/7/17).
Protection against theft(2)
Your telephone is identified by an IMEI (mobile phone serial number) shown on the packaging label and in the product’s memory. We recommend that you note the number the first time you use your mobile phone by entering *#06# and keep it in a safe place. It may be requested by the police or your operator if your mobile phone is stolen.
Disclaimer
There may be certain differences between the user manual description and the phone’s operation, depending on the software release of your telephone or specific operator services.TCT Mobile Limited shall not be held legally responsible for such differences, if any, nor for their potential consequences, which responsibility shall be borne by the operator exclusively.
(1) May not be available in all countries.(2) Contact your network operator to check service availability.
Limited Warranty ������������������������
TCL Communication Ltd. warrants to the original retail purchaser of this wireless device that should this product or part thereof during normal consumer usage and condition be proven to be defective in material or workmanship that results in product failure within the first twelve (12) months from the date of purchase as shown on your original sales receipt from an authorized sales agent.  Such defect(s) will be repaired or replaced (with new or rebuilt parts) at the company’s option without charge for parts or labor directly related to the defect(s). Batteries, power adapters, and other accessories sold as in box items are also warranted against defects and workmanship that results in product failure within the first twelve (12) month period from the date of purchase.  This warranty extends to products purchased and sold within the United States. Cosmetic refurbishment is not covered under this Limited Warranty.
The limited warranty for your wireless device will be voided if any of the following conditions occur: •	Non-compliance with the instructions for use or installation, or with technical and safety standards applicable in the geographical area where your phone is used;•	Connection to any equipment not supplied or not recommended by TCL Communication Ltd•	Modification or repair performed by individuals not authorized by TCL Communication Ltd. or its affiliates; •	Changes to the device operating system by the user or third party applications;•	Acts of god such as inclement weather, lightning, power surges, fire, humidity, infiltration of liquids or foods, chemical products, download of files, crash, high voltage, corrosion, oxidation;•	Removal or altering of the wireless device’s event labels or serial numbers (IMEI);•	Damage from exposure to water or other liquids, moisture, humidity, excessive temperatures or extreme environmental conditions, sand, excess dust and any condition outside the operating guidelines;•	Rooted devices;•	Damage as result of physical abuse regardless of cause.  
						

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There are no express warranties, whether written, oral or implied, other than this printed limited warranty or the mandatory warranty provided by your jurisdiction. In no event shall TCL Communication Ltd. or any of its affiliates be liable for incidental or consequential damages of any nature whatsoever, including but not limited to commercial loss, to the full extent those damages can be disclaimed by law. Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitation of the duration of implied warranties, so the preceding limitations or exclusions may not apply to you.
How to obtain Support:  Contact customer care center by calling USA: 855-368-0829 or if you are in Canada: 855-844-6058.  You can also visit us on the web at  http://www.alcatelonetouch.us or at http://www.alcatelonetouch.ca. We have placed many self-help tools that may help you to isolate the problem and eliminate the need to send your wireless device in for service).    
How to obtain Hardware Service within the terms of this warranty: Create a user profile (alcatel.finetw.com) and then create an RMA for the defective device. Ship the device with a copy of the original proof of purchase (e.g. original copy of the dated bill of sale, invoice) with the owner’s return address (No PO Boxes accepted), wireless carrier’s name, alternate daytime phone number, and email address with a complete problem description. Only ship the device. Do not ship the SIM card, memory cards, or any other accessories such as the power adapter. You must properly package and ship the wireless device to the repair center. TCT Mobile Limited is not responsible for devices that do not arrive at the service center or are damaged in transit. Insurance is recommended with proof of delivery. Upon receipt, the service center will verify the warranty conditions, repair, and return your device to the address provided in the RMA. Check the warranty repair status by going online with the RMA number on web portal.
1 Your mobile ���������������������������
1�1 Keys and connectors
Micro-USB Connector Front
 camera
Headset connector
LED indicator
Home
 key
Touch
 screen
Back
 key
Recents
 key 
						

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Power key
•	Press: Lock the screen/Light up the screen.
•	Press and hold: Show the popup menu to select from Power off/Restart/Aeroplane mode.
•	Press and hold the Pow e r key and Volume up key to reset.
•	Press and hold the Pow e r key and Volume down key to capture a screenshot.
•	Press and hold the Pow e r key for at least 8 seconds to force reboot or hold it longer to power off.
Volume Keys 
•	In call mode, adjusts the earpiece or headset volume.•	In Music/Video/Streaming mode, adjusts the media volume.•	In general mode, adjusts the ringtone volume.•	Mutes the ringtone of an incoming call.•	When underwater, press the Power key to unlock the phone and long press the Volume up or down key to enter the camera mode.•	In camera preview mode, press the Volume up or down key to take pictures.•	In camera preview mode, long press the Volume down key to enter burst mode.•	In camera preview mode, long press the Volume  up key to record videos. Long press the Volume up key again to stop recording. •	In recording mode, press the Volume  down to take a picture while recording.
The above instructions should be followed when taking underwater photos and videos.
Camera
Camera Flash/Flashlight
SIM card/ SD  card   slot Volume
 key
Power key
Recents key
•	Touch to view recently used applications.
Home key
•	From any application or screen, touch to return to the Home screen.
•	Long press to pop up Google search icon. Slide your finger to the icon to open Google search.
Back key
•	Touch to go back to the previous screen, or to close a dialog box, options menu, the notification panel, etc.
These keys are visible when the screen lights up.