Alcatel OneTouch 5020n Manual

							5020
5020A
5020D
5020E
For more information on how to use the phone, please go to www.alcatelonetouch.com and download the complete 
user manual. Moreover, on the website, you can also find answers to frequently asked questions, upgrade the software 
via ONE TOUCH Upgrade, and so much more.
5021E 
						

							12
Table of Contents
Safety and use ............................................................................ 4
General information ............................................................... 16
1 Your mobile ....................................................................... 18
1.1  Keys and connectors ................................................................................ 18
1.2 Getting started .......................................................................................... 21
1.3 Home screen .............................................................................................. 25
1.4  Applications and widgets list .................................................................. 35
2 Text input ........................................................................... 36
2.1  Using Onscreen Keyboard ...................................................................... 36
2.2 Text editing ................................................................................................. 38
3  Phone call, Call log and Contacts .................................... 39
3.1 Phone ........................................................................................................... 39
3.2 Call log ......................................................................................................... 46
3.3 People .......................................................................................................... 46
4  Messaging, Email ............................................................... 54
4.1 Messaging .................................................................................................... 54
4.2 Gmail/Email ................................................................................................. 62
4.3 Google Talk ................................................................................................. 67
5  Calendar & Alarm clock & Calculator ............................ 71
5.1 Calendar ...................................................................................................... 71
5.2 Clock ............................................................................................................ 73
5.3 Calculator .................................................................................................... 75
6 Getting connected ............................................................ 77
6.1  Connecting to the Internet .................................................................... 77
6.2 Browser ....................................................................................................... 80
6.3  Connecting to Bluetooth devices  ........................................................ 87
6.4  Connecting to a computer ..................................................................... 89
6.5  Sharing your phones mobile data connection ................................... 89
6.6  Connecting to virtual private networks .............................................. 91
6.7  Configuring Internet (SIP) calling  ......................................................... 92
7  Google Play Store  ............................................................ 94
7.1  Locate the item you want to download and install .......................... 94
7.2  Download and install ................................................................................ 95
7.3 Manage your downloads .......................................................................... 97
8 Multimedia applications ................................................... 99
8.1 Camera ........................................................................................................ 99
8.2 Gallery .......................................................................................................102
8.3 YouTube .....................................................................................................105
8.4 Music ..........................................................................................................106
8.5 Video Player ..............................................................................................108
9 Google Maps .................................................................... 109
9.1  Get My Location .....................................................................................109
9.2  Search for a location ..............................................................................110
9.3  Star a location ..........................................................................................110
9.4  Get driving, public transportation or walking directions...............111
9.5  Arrangement of Layers ..........................................................................113
9.6  Join Latitude to see your friends locations and share 
  yours with them ......................................................................................114
10 Others .............................................................................. 117
10.1 File Manager .............................................................................................117
10.2 Sound Recorder ......................................................................................117
Note:This is a shared user manual for one touch 5020A/one touch 5020D/one touch 
5020E/one touch 5020X/one touch 5021E specifying SIM information where 
relevant. 
						

							34
www.sar-tick.comThis product meets applicable national SAR limits of 
2.0W/kg. The specific maximum SAR values can be 
found on page 8 of this user guide.
When carrying the product or using it while worn 
on your body, either use an approved accessory such 
as a holster or otherwise maintain a distance of 1.5 
cm from the body to ensure compliance with RF 
exposure requirements. Note that the product may 
be transmitting even if you are not making a phone 
call.
10.3 Radio ..........................................................................................................118
10.4 Setup Wizard  ...........................................................................................119
10.5 Alcatel Help .............................................................................................120
10.6  Other applications  .................................................................................120
11 Settings ............................................................................ 121
11.1  Wireless & networks .............................................................................121
11.2 Device ........................................................................................................124
11.3 Personal .....................................................................................................128
11.4 Accounts ...................................................................................................137
11.5 System ........................................................................................................137
12  Making the most of your phone .................................... 144
12.1 ONE TOUCH Manager .........................................................................144
12.2 Upgrade .....................................................................................................145
13 Telephone warranty ........................................................ 147
14 Accessories  ..................................................................... 149
15 Troubleshooting .............................................................. 150
16 Specifications ................................................................... 155
Safety and use ..............................
We recommend that you read this chapter carefully before using your phone. The 
manufacturer disclaims any liability for damage, which may result as a consequence of 
improper use or use contrary to the instructions contained herein.
• TRAFFIC SAFETY:Given that studies show that using a mobile phone while driving a vehicle constitutes 
a real risk, even when the hands-free kit is used (car kit, headset...), drivers are 
requested to refrain from using their mobile when the vehicle is not parked.
When driving, do not use your phone and headphone to listen to music or to the 
radio. Using a headphone can be dangerous and forbidden in some areas.
When switched on, your phone emits electromagnetic waves that can interfere with 
the vehicle’s electronic systems such as ABS anti-lock brakes or airbags. To ensure 
that there is no problem:
-  do not place your phone on top of the dashboard or within an airbag deployment 
area,
-  check with your car dealer or the car manufacturer to make sure that the 
dashboard is adequately shielded from mobile phone RF energy.
• CONDITIONS OF USE:You are advised to switch off the telephone from time to time to optimise its 
performance.
Switch the phone off before boarding an aircraft.
Switch the phone off when you are in health care facilities, except in designated 
areas. As with many other types of equipment now in regular use, mobile telephones 
can interfere with other electrical or electronic devices, or equipment using radio 
frequency.
Switch the phone off when you are near gas or flammable liquids. Strictly obey all 
signs and instructions posted in a fuel depot, petrol station, or chemical plant, or in 
any potentially explosive atmosphere.
When the phone is switched on, it should be kept at least 15 cm from any medical 
device such as a pacemaker, a hearing aid or insulin pump, etc. In particular when 
using the phone, you should hold it against the ear on the opposite side to the 
device, if any. 
To avoid hearing impairment, pick up the call before holding your phone to your 
ear. Also move the handset away from your ear while using the “hands-free” mode 
because the amplified volume might cause hearing damage. 
						

							56
Do not let children use the phone and/or play with the telephone and accessories 
without supervision.
When replacing the cover please note that your phone may contain substances that 
could create an allergic reaction.
Always handle your phone with care and keep it in a clean and dust-free place.
Do not allow your phone to be exposed to adverse weather or environmental 
conditions (moisture, humidity, rain, infiltration of liquids, dust, sea air, etc). The 
manufacturer’s recommended operating temperature range is -10°C to +55°C. 
At over 55°C the legibility of the phone’s display may be impaired, though this is 
temporary and not serious. 
Emergency call numbers may not be reachable on all cellular networks. You should 
never rely only on your phone for emergency calls.
Do not open, dismantle or attempt to repair your mobile phone yourself.
Do not drop, throw or bend your mobile phone.
Do not use the phone if the glass made screen is damaged, cracked or broken to 
avoid any injury.
Do not paint it.
Use only batteries, battery chargers, and accessories which are recommended by 
TCT Mobile Limited and its affiliates and are compatible with your phone model. TCT 
Mobile Limited and its affiliates disclaim any liability for damage caused by the use of 
other chargers or batteries.
Remember to make back-up copies or keep a written record of all important 
information stored in your phone.
Some people may suffer epileptic seizures or blackouts when exposed to flashing 
lights, or when playing video games. These seizures or blackouts may occur even if 
a person never had a previous seizure or blackout. If you have experienced seizures 
or blackouts, or if you have a family history of such occurrences, please consult your 
doctor before playing video games on your phone or enabling a flashing-lights feature 
on your phone. 
Parents should monitor their children’s use of video games or other features that 
incorporate flashing lights on the phones. All persons should discontinue use and 
consult a doctor if any of the following symptoms occur: convulsion, eye or muscle 
twitching, loss of awareness, involuntary movements, or disorientation. To limit the 
likelihood of such symptoms, please take the following safety precautions:
-  Do not play or use a flashing-lights feature if you are tired or need sleep.
-  Take a minimum of a 15-minute break hourly.
-  Play in a room in which all lights are on.
-  Play at the farthest distance possible from the screen.
-  If your hands, wrists, or arms become tired or sore while playing, stop and rest for 
several hours before playing again.-  If you continue to have sore hands, wrists, or arms during or after playing, stop the 
game and see a doctor.
When you play games on your phone, you may experience occasional discomfort 
in your hands, arms, shoulders, neck, or other parts of your body. Follow the 
instructions to avoid problems such as tendinitis, carpal tunnel syndrome, or other 
musculoskeletal disorders.
PROTECT YOUR HEARING  To prevent possible hearing damage, do not listen at high volume levels for 
long periods. Exercise caution when holding your device near your ear while 
the loudspeaker is in use.
• PRIVACY:Please note that you must respect the laws and regulations in force in your 
jurisdiction or other jurisdiction(s) where you will use your mobile phone regarding 
taking photographs and recording sounds with your mobile telephone. Pursuant to 
such laws and regulations, it may be strictly forbidden to take photographs and/or to 
record the voices of other people or any of their personal attributes, and duplicate 
or distribute them, as this may be considered to be an invasion of privacy. It is the 
users sole responsibility to ensure that prior authorisation be obtained, if necessary, 
in order to record private or confidential conversations or take a photograph 
of another person; the manufacturer, the seller or vendor of your mobile phone 
(including the operator) disclaim any liability which may result from the improper 
use of the mobile phone.
• BATTERY:Before removing the battery from your phone, please make sure that the phone is 
switched off. 
Observe the following precautions for battery use: 
-  Do not attempt to open the battery (due to the risk of toxic fumes and burns). 
-  Do not puncture, disassemble or cause a short-circuit in a battery.
-  Do not burn or dispose of a used battery in household rubbish or store it at 
temperatures above 60°C. 
Batteries must be disposed of in accordance with locally applicable environmental 
regulations. Only use the battery for the purpose for which it was designed. Never 
use damaged batteries or those not recommended by TCT Mobile Limited and/or 
its affiliates. 
						

							78
This symbol on your telephone, the battery and the accessories means that 
these products must be taken to collection points at the end of their life:
- Municipal waste disposal centres with specific bins for these items of 
equipment
- Collection bins at points of sale. 
They will then be recycled, preventing substances being disposed of in the 
environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge.
All products with this sign must be brought to these collection points.
In non European Union jurisdictions:
Items of equipment with this symbol are not to be thrown into ordinary bins if your 
jurisdiction or your region has suitable recycling and collection facilities; instead they 
are to be taken to collection points for them to be recycled.
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT 
TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
• CHARGERSMains powered chargers will operate within the temperature range of: 0°C to 40°C.
The chargers designed for your mobile phone meet with the standard for safety of 
information technology equipment and office equipment use. They are also compliant 
to the ecodesign directive 2009/125/EC. Due to different applicable electrical 
specifications, a charger you purchased in one jurisdiction may not work in another 
jurisdiction. They should be used for this purpose only.
• RADIO WAVES:Proof of compliance with international standards (ICNIRP) or with European 
Directive 1999/5/EC (R&TTE) is required of all mobile phone models before they 
can be put on the market. The protection of the health and safety for the user and 
any other person is an essential requirement of these standards or this directive.
THIS DEVICE MEETS INTERNATIONAL GUIDELINES FOR EXPOSURE TO 
RADIO WAVES.
Your mobile device is a radio transmitter and receiver. It is designed not to exceed 
the limits for exposure to radio waves (radio frequency electromagnetic fields) 
recommended by international guidelines. The guidelines were developed by an 
independent scientific organization (ICNIRP) and include a substantial safety margin 
designed to assure the safety of all persons, regardless of age and health.
The radio wave exposure guidelines use a unit of measurement known as the Specific 
Absorption Rate, or SAR. The SAR limit for mobile devices is 2 W/kg.Tests for SAR are conducted using standard operating positions with the device 
transmitting at its highest certified power level in all tested frequency bands. The 
highest SAR values under the ICNIRP guidelines for this device model are:
ONE TOUCH 5020X:
Maximum SAR for this model and conditions under which it was 
recorded.
Head SARGSM 900 + Wi-Fi + Bluetooth 0.773 W/kg
Body-Worn SARGSM 900 + Wi-Fi + Bluetooth 1.050 W/kg
ONE TOUCH 5020A & 5020E:
Maximum SAR for this model and conditions under which it was 
recorded.
Head SARGSM 900 + Wi-Fi + Bluetooth 0.524 W/kg
Body-Worn SARGSM 900 + Wi-Fi + Bluetooth 0.874 W/kg
ONE TOUCH 5020D:
Maximum SAR for this model and conditions under which it was 
recorded.
Head SARGSM 900 + Wi-Fi + Bluetooth 0.773 W/kg
Body-Worn SARGSM 900 + Wi-Fi + Bluetooth 1.050 W/kg
ONE TOUCH 5021E:
Maximum SAR for this model and conditions under which it was 
recorded.
Head SARGSM 900 + Wi-Fi + Bluetooth 0.578 W/kg
Body-Worn SARGSM 900 + Wi-Fi + Bluetooth 0.874 W/kg
During use, the actual SAR values for this device are usually well below the values 
stated above. This is because, for purposes of system efficiency and to minimize 
interference on the network, the operating power of your mobile device is 
automatically decreased when full power is not needed for the call. The lower the 
power output of the device, the lower its SAR value. 
						

							910
Body-worn SAR testing has been carried out at a separation distance of 1.5 cm. 
To meet RF exposure guidelines during body-worn operation, the device should 
be positioned at least this distance away from the body.  If you are not using an 
approved accessory ensure that whatever product is used is free of any metal and 
that it positions the phone the indicated distance away from the body.
Organizations such as the World Health Organization and the US Food and Drug 
Administration have stated that if people are concerned and want to reduce their 
exposure they could use a hands-free device to keep the phone away from the head 
and body during phone calls, or reduce the amount of time spent on the phone.
For more information you can go to www.alcatelonetouch.com
Additional information about electromagnetic fields and public health are available on 
the following site: http://www.who.int/peh-emf.
Your telephone is equipped with a built-in antenna. For optimal operation, you should 
avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used in positions other 
than against your ear. In such circumstances the device will be compliant with 
the guidelines when used with headset or usb data cable. If you are using another 
accessory ensure that whatever product is used is free of any metal and that it 
positions the phone at least 1.5 cm away from the body.
5020A:
• Regulatory informationThe following approvals and notices apply in specific regions as noted. 
						

							1112
5020D:5020E: 
						

							1314
5020X:5021E: 
						

							1516 • LICENCES 
microSD Logo is a trademark.
 
The Bluetooth word mark and logos are owned by the Bluetooth 
SIG, Inc. and any use of such marks by TCT Mobile Limited and its 
affiliates is under license. Other trademarks and trade names are 
those of their respective owners. 
ONE TOUCH 5020A/ONE TOUCH 
5020D/ONE TOUCH 5020E/ONE 
TOUCH 5020X/ONE TOUCH 5021E 
Bluetooth QD ID B020261
TouchPal™ and CooTek™ are trademarks of Shanghai HanXiang 
(CooTek)Information Technology Co., Ltd. and/or its Affiliates.
The Wi-Fi Logo is a certification mark of the Wi-Fi Alliance.
  Google, the Google logo, Android, the Android logo, Google Search 
TM,
Google MapsTM, Gmail TM, YouTube, Android Market, Google Latitude TM
and Google Talk TM are trademarks of Google Inc.
You have purchased a product which uses the open source 
(http://opensource.org/) programs mtd, msdosfs, netfilter/iptables 
and initrd in object code and other open source programs licensed 
under the GNU General Public License and Apache License. 
We will provide you with a complete copy of the corresponding 
source codes upon request within a period of three years from the 
distribution of the product by TCT. 
You may download the source codes from http://sourceforge.net/
projects/alcatel/files/. The provision of the source code is free of 
charge from internet. 
General information ...................
• Internet address: www.alcatelonetouch.com
• Hot Line Number: see “TCT Mobile Services” leaflet or go to our website.
• Address: Room 1910-12A, Tower 3, China HK City, 33 Canton Road, 
Tsimshatsui, Kowloon, Hong Kong
On our website, you will find our FAQ (Frequently Asked Questions) section. You 
can also contact us by e-mail to ask any questions you may have. 
An electronic version of this user guide is available in English and other languages 
according to availability on our server: www.alcatelonetouch.com
Your telephone is a transceiver that operates on GSM in quad-band (850/900/1800/1900 
MHz) or UMTS in dual band with 900/2100 MHz for one touch 5020D/one touch 
5020X, tri-band with 850/1900/2100 MHz for one touch 5020A/one touch 5020E/
one touch 5021E.
 
This equipment is in compliance with the essential requirements and other relevant 
provisions of Directive 1999/5/EC. The entire copy of the Declaration of Conformity 
for your telephone can be obtained through our website: www.alcatelonetouch.com.
Protection against theft (1)
Your telephone is identified by an IMEI (phone serial number) shown on the 
packaging label and in the phone’s memory. We recommend that you note the 
number the first time you use your telephone by entering  * # 0 6 # and keep it in 
a safe place. It may be requested by the police or your operator if your telephone is 
stolen. This number allows your mobile telephone to be blocked preventing a third 
person from using it, even with a different SIM card.
(1)  Contact your network operator to check service availability. 
						

							1718
1 Your mobile ..........................
1.1 Keys and connectors
Headset connector Power key
Back keyFront camera
Home keyRecent 
apps key
Touch screen
Disclaimer
There may be certain differences between the user manual description and the 
phone’s operation, depending on the software release of your telephone or specific 
operator services.
TCT Mobile shall not be held legally responsible for such differences, if any, nor for 
their potential consequences, which responsibility shall be borne by the operator 
exclusively.
This handset may contain materials, including applications and software in executable 
or source code form, which is submitted by third parties for inclusion in this handset 
(“Third Party Materials”). All third party materials in this handset are provided “as 
is”, without warranty of any kind, whether express or implied, including the implied 
warranties of merchantability, fitness for a particular purpose or use/third party 
application, interoperability with other materials or applications of the purchaser 
and non-infringement of copyright. The purchaser undertakes that TCT Mobile has 
complied with all quality obligations incumbent upon it as a manufacturer of mobile 
devices and handsets in complying with Intellectual Property rights. TCT Mobile will 
at no stage be responsible for the inability or failure of the Third Party Materials to 
operate on this handset or in interaction with any other devices of the purchaser. 
To the maximum extent permitted by law, TCT Mobile disclaims all liability for any 
claims, demands, suits or actions, and more specifically – but not limited to – tort 
law actions, under any theory of liability, arising out of the use, by whatever means, 
or attempts to use, such Third Party Materials. Moreover, the present Third Party 
Materials, which are provided free of charge by TCT Mobile, may be subject to 
paid updates and upgrades in the future; TCT Mobile waives any responsibility 
regarding such additional costs, which shall be borne exclusively by the purchaser. 
The availability of the applications may vary depending on the countries and the 
operators where the handset is used; in no event shall the list of possible applications 
and software provided with the handsets be considered as an undertaking from 
TCT Mobile; it shall remain merely as information for the purchaser. Therefore, 
TCT Mobile shall not be held responsible for the lack of availability of one or more 
applications wished for by the purchaser, as its availability depends on the country 
and the operator of the purchaser. TCT mobile reserves the right at any time to add 
or remove Third Party Materials from its handsets without prior notice; in no event 
shall TCT Mobile be held responsible by the purchaser for any consequences that 
such removal may have on the purchaser regarding the use or attempt to use such 
applications and Third Party Materials.