Alcatel One Touch Pop 5 Manual

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11�3 Personal
11�3�1 Location
On
Touch the  switch to enable the use of information from Wi-Fi and mobile networks to determine your approximate location, for use in Google Maps, when you search, and so on. When you select this option, you’re asked whether you consent to share your location anonymously with Google’s location service.
Mode
Touch to select High accuracy, Battery saving or Device only mode.
• High accuracy: Use GPS, Wi-Fi and mobile network to determine location.
• Battery saving: Use Wi-Fi to determine location.
• Device only: Use GPS to determine location.
Recent location requests
In the list, it will show recent location requests.
11�3�2 Security
Encrypt phone
Require a numeric PIN or passwords to decrypt your phone each time you power it on.
SMS message limit
Display an alert dialog to prevent applications from sending SMS messages too frequently. Select the limit.
Make passwords visible
Mark the checkbox to show passwords as you type.
Device administrators
Touch to view or deactivate device administrators.
Unknown sources 
Mark the checkbox to permit installation of applications that you obtain from websites, emails, or other locations other than Google Play Store.
To protect your phone and personal data, download applications only from trusted sources, such as Google Play Store.
Trusted credentials
Touch to display trusted CA certificates.
Install from SD card
Touch to install certificates from SD card.
Clear credentials
Touch to remove all certificates.
11�3�3 Language & input
Use the Language & input settings to select the language for the text on your phone and for configuring the onscreen keyboard. You can also configure voice input settings and the pointer speed.
Language
Touch to select the language and the region you want.
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Spell checker
Mark the checkbox to enable the system to show suggested words.
Personal dictionary
Touch to open a list of the words you’ve added to the dictionary. Touch a word to edit or delete it. Touch the add button (+) to add a word.
Current Keyboard
Touch to select a default input method.
Android Keyboard (AOSP)
Set the following Android Keyboard functions:
Languages, Preferences, Appearance & layouts, Text correction, Advanced.
Google voice typing
Set the following Google voice typing functions:
Language, "OK Google" detection, Hands-free, Speech output, Offline speech recognition, Block offensive words, Bluetooth headset.
Voice input
Touch to view settings about voice input
Text-to-speech output
•	Preferred engine: Touch to choose a Preferred text-to-speech engine, 
touch the settings icon  to show more choices for each engine.
•	Speech rate: Touch to open a dialog where you can select how quickly you want the synthesizer to speak.
•	Listen to an example: Touch to play a brief sample of the speech synthesizer, using your current settings.
Pointer speed
Touch to open a dialog where you can change the pointer speed, touch OK to confirm.
11�3�4 Backup & reset
Back up my data
Touch the switch to back up your phone’s settings and other application data to Google Servers, with your Google Account. If you replace your phone, the settings and data you’ve backed up are restored onto the new phone for the first time you sign in with your Google Account. If you mark this option, a wide variety of settings and data are backed up, including your Wi-Fi passwords, bookmarks, a list of the applications you’ve installed, the words you’ve added to the dictionary used by the onscreen keyboard, and most of the settings that you configure with the Settings application. If you unmark this option, you stop backing up your settings, and any existing backups are deleted from Google Servers.
Back up account
Touch to back up your account.
Automatic restore
Touch the switch to restore your backed up settings or other data when you reinstall an application.
Factory data reset
Erase all of your personal data from internal phone storage, including information about your Google Account, any other accounts, your system and application settings, and any downloaded applications. Resetting the phone does not erase any system software updates you’ve downloaded. If you reset the phone in this way, you’re prompted to re-enter the same kind of information as when you first started Android.
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When you are unable to power on your phone, there is another way to perform a factory data reset by using hardware keys. Press the Volume up 
key and the Pow e r key at same time until the screen lights up.
11�4 System
11�4�1 Date & time
Use Date & time settings to customize your preferences for how date and time are displayed.
Automatic date & time
Mark the checkbox to use the network-provided date and time. Unmark to set all values manually.
Automatic time zone
Mark the checkbox to use the network-provided time zone. Unmark to set all values manually.
Set date 
Touch to open a dialog where you can manually set the phone’s date.
Set time
Touch to open a dialog where you can manually set the phone’s time.
Select time zone 
Touch to open a dialog where you can set the phone’s time zone.
Use 24-hour format 
Mark the checkbox to display the time using the 24-hour clock format.
11�4�2 Accessibility
Use the Accessibility settings to configure any accessibility plug-ins you have installed on your phone.
TalkBack
When Talkback is on, your device provides spoken feedback to help blind and low vision users. 
Switch Access
Touch to turn on/off switch access.
Captions
Touch to activate/deactivate captions for phone screen.
Magnification gestures
Touch to turn on/off to activate/deactivate zoom in/out function by triple-tapping the screen.
High contrast text
Mark the checkbox to activate high contrast text.
Speak passwords
Mark the checkbox to speak passwords while typing.
Accessibility shortcut
Touch to turn on/off to enable/disable accessibility features.
Touch & hold delay
Touch to adjust the duration of touch and hold delay. This function enables your phone to differ touch and touch & hold, which may avoid incorrect operations.
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12  
Making the most of your 
phone ����������������������������������
12�1 Upgrade
12�1�1 FOTA Upgrade
Using the FOTA Upgrade tool you can update your phone's software.
To access System updates, touch Settings\About phone\System updates. Press  to check for updates, and the phone will search for the latest software. If you want to update the system, touch the button Download, after it is done touch Install to complete the upgrade. Now your phone's software will be the latest version.
You should turn on data connection before searching for updates. Options for system update auto-check interval and for download method are available to the user in the Settings menu of System updates.
If you have chosen auto-check, when the system finds a newer version is available a dialog will prompt the user to choose Download or to ignore.  notification also will show in status bar.
Color inversion
Touch the switch to turn on/off color inversion.
Color correction
Touch to turn on/off color correction.
11�4�3 Regulatory & safety
Touch to view product information.
11�4�4 About phone
This contains information about things ranging from Legal information, Model number, Firmware version, Baseband version, Kernel version, Build number to those listed below:
System updates
Touch to check for system updates.
Status 
This contains the status of the Battery status, Battery level, My phone number, Network, Signal strength, etc.
Legal information
Touch to view legal information.
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13 Accessories ������������������������
The latest generation of ALCATEL ONETOUCH mobile phones offers a built-in handsfree feature that allows you to use the telephone from a distance, placed on a table for example. For those who prefer to keep their conversations confidential, an earpiece is also available known as the headset.
1. Charger
2. USB cable
3. Stereo headset
Only use the ALCATEL ONETOUCH batteries, chargers, and accessories included along with your device.
14 Warranty ����������������������������
TCL Communication Ltd. warrants to the original retail purchaser of this wireless device that should this product or part thereof during normal consumer usage and condition be proven to be defective in material or workmanship that results in product failure within the first twelve (12) months from the date of purchase as shown on your original sales receipt from an authorized sales agent.  Such defect(s) will be repaired or replaced (with new or rebuilt parts) at the company’s option without charge for parts or labor directly related to the defect(s). Batteries, power adapters, and other accessories sold as in box items are also warranted against defects and workmanship that results in product failure within the first twelve (12) month period from the date of purchase.  This warranty extends to products purchased and sold within the United States. 
The limited warranty for your wireless device will be voided if any of the following conditions occur: 
•	Non-compliance with the instructions for use or installation, or with technical and safety standards applicable in the geographical area where your phone is used;
•	Connection to any equipment not supplied or not recommended by TCL Communication Ltd.;
•	Modification or repair performed by individuals not authorized by TCL Communication Ltd. or its affiliates; 
•	Changes to the device operating system by the user or third party applications;
•	Acts of god such as inclement weather, lightning, power surges, fire, humidity, infiltration of liquids or foods, chemical products, download of files, crash, high voltage, corrosion, oxidation;
•	Removal or altering of the wireless device’s event labels or serial numbers (IMEI);
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•	Damage from exposure to water or other liquids, moisture, humidity, excessive temperatures or extreme environmental conditions, sand, excess dust and any condition outside the operating guidelines;
•	Rooted devices;
•	Damage as result of physical abuse regardless of cause. 
There are no express warranties, whether written, oral or implied, other than this printed limited warranty or the mandatory warranty provided by your jurisdiction. In no event shall TCL Communication Ltd. or any of its affiliates be liable for incidental or consequential damages of any nature whatsoever, including but not limited to commercial loss, to the full extent those damages can be disclaimed by law. Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitation of the duration of implied warranties, so the preceding limitations or exclusions may not apply to you.
How to obtain Support:  Contact the customer care center by calling (855-368-0829) or going to (www.alcatelonetouch.us).  We have placed many self-help tools that may help you to isolate the problem and eliminate the need to send your wireless device in for service.  In the case that your wireless device is no longer covered by this limited warranty due to time or condition, you may utilize our out of warranty repair options. 
How to obtain Hardware Service within the terms of this warranty: Create a user profile (alcatel.finetw.com) and then create an RMA for the defective device.  Ship the device with a copy of the original proof of purchase (e.g. original copy of the dated bill of sale, invoice) with the owner's return address (No PO Boxes accepted), wireless carrier’s name, alternate daytime phone number, and email address with a complete problem description.  Only ship the device.  Do not ship the SIM card, memory cards, or any other accessories such as the power adapter.  You must properly package and ship the wireless device to the repair center.  TCL Communication Ltd. is not responsible for devices that do not arrive at the service center or are damaged in transit.  Insurance is recommended with proof of delivery. Upon receipt, the service center will verify the warranty conditions, repair, and return your device to the address provided in the RMA.  
IC Notice
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: 
(1) this device may not cause interference, and 
(2) this device must accept any interference, including interference that may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes: 
(1) l'appareil ne doit pas produire de brouillage, et 
(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
IC:  9238A-0043
IC Radiation Exposure Statement
This EUT is compliance with SAR for general population/uncontrolled exposure
limits in IC RSS-102 and had been tested in accordance with the measurement
methods and procedures specified in IEEE 1528 and IEC 62209. This equipment
should be installed and operated with minimum distance 1.5 cm between the
radiator and your body. This device and its antenna(s) must not be co-located or
operating in conjunction with any other antenna or transmitter.
Cet appareil est conforme aux limites d'exposition DAS incontrôlée pour la population générale de la norme CNR-102 d'Industrie Canada\
 et a été testé en conformité avec les méthodes de mesure et procédures spécifiées dans IEEE 1528 et IEC 62209. Cet appareil doit être installé et utilisé avec une distance minimale de 1.5 cm entre l’émetteur et votre corps. Cet appareil et sa ou ses antennes ne doivent pas être co-localisés ou fonctionner en conjonction avec tout autre antenne ou transmetteur.
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15 Troubleshooting �����������������
Before contacting the service center, you are advised to follow the instructions below:
•	You are advised to fully charge (  ) the battery for optimal operation.•	Avoid storing large amounts of data in your phone as this may affect its performance.•	Use Factory data reset and the upgrade tool to perform phone formatting or software upgrading (to reset factory data, hold down the Power key and the Volume up key at the same time). ALL User phone data: contacts, photos, messages, files, and downloaded applications will be permanently lost. It is strongly advised to fully back up the phone data and profile via Smart Suite before doing formatting or upgrading. 
and carry out the following checks:
My phone cannot be switched on or is frozen•	If the phone cannot be switched on, charge for at least 20 minutes to ensure the minimum battery power needed, then try to switch on again.•	If the phone falls into a loop during power on-off animation and the user interface cannot be accessed, press and hold the Volume down key to enter Safe Mode. This eliminates any abnormal OS booting issues caused by 3rd party APKs.•	If neither method is effective, reset the phone using the Power key and the Volume up key, (holding both together).
My phone has not responded for several minutes•	Restart your phone by pressing and holding the Power key for more than 9s.
My phone turns off by itself•	Check that your screen is locked when you are not using your phone, and make sure the Power key is not mis-contacted due to unlocked screen.•	Check the battery charge level.
My phone cannot charge properly•	Make sure you are using the ALCATEL ONETOUCH charger included in the box.•	Make sure that your battery is not completely discharged; if the battery power is empty for a long time, it may take around 20 minutes to display the battery charger indicator on the screen.•	Make sure charging is carried out under normal conditions (0°C to +40°C).
•	When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or “No service” is displayed•	Try connecting in another location.•	Verify the network coverage with your carrier.•	Check with your carrier that your SIM card is valid.•	Try selecting the available network(s) manually.•	Try connecting at a later time if the network is overloaded.
My phone cannot connect to the Internet•	Check that the IMEI number (press *#06#) is the same as the one printed on your warranty card or box.•	Make sure that the internet access service of your SIM card is available.•	Check your phone's Internet connection settings.•	Make sure you are in a place with network coverage.•	Try connecting at a later time or another location.
Invalid SIM card•	Make sure the SIM card has been correctly inserted (see "Inserting or removing the SIM card").•	Make sure the chip on your SIM card is not damaged or scratched.•	Make sure the service of your SIM card is available.
Unable to make outgoing calls
•	Make sure you have dialled a valid number and have touched .•	For international calls, check the country and area codes.•	Make sure your phone is connected to a network, and the network is not overloaded or unavailable.•	Check your subscription status with your carrier (credit, SIM card valid, etc.).•	Make sure you have not barred outgoing calls.•	Make sure that your phone is not in flight mode.
Unable to receive incoming calls•	Make sure your phone is switched on and connected to a network (check for overloaded or unavailable network).•	Check your subscription status with your carrier (credit, SIM card valid, etc.).•	Make sure you have not forwarded incoming calls.•	Make sure that you have not barred certain calls.
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•	Make sure that your phone is not in flight mode.
The caller’s name/number does not appear when a call is received•	Check that you have subscribed to this service with your carrier.•	Your caller has concealed his/her name or number.
I cannot find my contacts•	Make sure your SIM card is not broken.•	Make sure your SIM card is inserted properly.•	Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor•	You can adjust the volume during a call by pressing the Volume Up/Down key.
•	Check the network strength  .•	Make sure that the receiver, connector or speaker on your phone is clean.
I am unable to use the features described in the manual•	Check with your carrier to make sure that your subscription includes this service.•	Make sure this feature does not require an ALCATEL ONETOUCH accessory.
When I select a number from my contacts, the number cannot be dialled•	Make sure that you have correctly recorded the number in your file.•	Make sure that you have selected the country prefix when calling a foreign country.
I am unable to add a contact in my contacts•	Make sure that your SIM card contacts are not full; delete some files or save the files in the phone contacts (i.e. your professional or personal directories).
My callers are unable to leave messages on my voicemail•	Contact your network carrier to check service availability.
I cannot access my voicemail•	Make sure your carrier’s voicemail number is correctly entered in "Voicemail number".•	Try later if the network is busy.
I am unable to send and receive MMS•	Check your phone memory availability as it might be full.•	Contact your network carrier to check service availability and check MMS parameters.•	Verify the server center number or your MMS profile with your carrier.
•	The server center may be busy, try again later.
SIM card PIN locked•	Contact your network carrier to obtain the PUK code (Personal Unblocking Key).
I am unable to connect my phone to my computer•	Install Smart Suite.•	Check that your USB driver is installed properly.•	Open the Notification panel to check if the Smart Suite Agent has activated.•	Check that your computer meets the requirements for Smart Suite Installation.•	Make sure that you’re using the cable included in the box.
I am unable to download new files•	Make sure there is sufficient phone memory for your download.•	Check your subscription status with your carrier.
The phone cannot be detected by others via Bluetooth•	Make sure that Bluetooth is turned on and your phone is visible to other users .•	Make sure that the two phones are within Bluetooth’s detection range.
How to make your battery last longer•	Make sure you follow the complete charge time (minimum 3 hours).•	After a partial charge, the battery level indicator may not be exact. Wait for at least 20 minutes after removing the charger to obtain an exact indication.•	Adjust the brightness of screen as appropriate.•	Extend the email auto-check interval for as long as possible.•	Update news and weather information on manual demand, or increase their auto-check interval.•	Exit background-running applications if they are not being used.
•	Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The phone will become warm following prolonged calls, game playing, internet surfing, or running other complex applications� •	This heating is a normal consequence of the CPU handling excessive data. Ending above actions will make your phone return to normal temperatures.
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16 Specifications ���������������������
ProcessorMSM8909
PlatformAndroid™ 5.1
Memory8GB ROM + 1GB RAM
Dimensions (LxWxT)141 x 71.5 x 9.9 mm
Weight167g
Display5 HD, FWVGA (480x854), compatible with qHD (540x960)
NetworkGSM:  850/900/1800/1900MHz
UMTS: 850/1700/1900/2100MHz
LTE (CSFB FDD): B2/4/5/7/12/17
(Band frequency and data speed are carrier dependent.)
GPSAssisted GPS
Connectivity•	Bluetooth Smart (BT v4.0), also supports BT v4.1
•	Wi-Fi 802.11 b/g/n
•	Audio jack
•	Micro-USB Cable
Camera•	0.3 megapixel front camera
•	5 megapixel back camera
Audio supported formatsMP3,  MP2, AMR,  MIDI, AAC, AAC+,  FLAC
Video supported formatsH.265, H.264, H.263, MPEG-4, XVID, VP8
Battery(1)•	Hardpack
•	Capacity: 2000 mAh
Expansion SlotmicroSD™ memory card (microSD™ card available separately)
Special Features•	G-sensor
•	Light Sensor
•	Proximity Sensor
Note:  Specifications are subject to change without prior notice. (1)
(1)  The original battery has undergone rigorous safety inspections to meet qualification standards, the use of non-original batteries may be dangerous.
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ALCATEL is a trademark of Alcatel-Lucent and is used under license by  TCL Communication Ltd. 
© Copyright 2015 TCL Communication Ltd.  All rights reserved
TCL Communication Ltd. reserves  the right to alter material  or technical specification  without prior notice.
English - CJA34N6ALAAA
All "Signature" ringtones embedded in this phone have been composed, arranged, and mixed by NU TROPIC (Amar Kabouche).
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