ADT Security Services Mobile Portal User Guide
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ADTPulseS MInteractiveSolutionsMobilePortalUserGuideTroubleshooting Page25 Troubleshooting Thefollowingtablelistssomecommonissuesandtheirresolutions. SymptomsReasonsResolutions Youareunabletoaccessthe mobileportalonyourmobile device. 1.AlthoughyouareonaWi-Fi network,youmightnotbe connectedtotheInternet. 2.Thesettingsforsomemobile webbrowsersaretoorestric- tivefortheapplicationtorun successfully. 1.Tryvisitinganotherweb sitetobesureyouare connectedtotheInter- net. 2.Edityourmobile browsersettingsto ensurethatthefol- lowingoptionsareena- bled(ifpossible): Images,Styles/CSS, Tables,andJavaScript. Yourmobiledevicedisplaysredi- rectwarningswhenyousignin tothemobileportal. Thisisexpectedbehaviorforthisappli- cation. Noactionrequired,although youmightbeabletodisable thesewarningsinyourmobile device.(Refertoyourmobile devicedocumentationfor help.yfPresstheenterkey(or equivalentyfonyourdeviceto proceed. Livevideodoesnotplaywhen youselectlive. 1.Checktobesurelivevideois workinginthewebportalto ensurecameraandcon- nectionsareworkingproperly. 2.Yourmobiledevicemightnot becapableofstreaminglive video. 1.Iflivevideodoesnot workinthewebportal, troubleshootthatfirst. Whenitisworking,try againinthemobilepor- tal. 2.OntheSettingsscreen (ifavailable),switchto theotheroption,and tryagain.
Index A access tomobileportal25 alarms bypassing11 arming securitypanel8 B bypassingsensors11 C capturingvideoclips12 changing site4,7 clips,video capturing12 viewing12-13 frames15 confirmationmessage6 D disarming securitypanel8 E events notable24 F flipbookvideo19 G grayicon status11 systemicon3 greenicon status11 systemicon2 H help online5 homepage2 L lamps21 lights20 livevideo settings19 viewing18 M modes3,9-10 thermostats22 N navigation5 noaccess25 notableevents24 O onlinehelp5 overview1 P panel,security arming/disarming8 pictures managing16 taking16 viewing17 R redicon status11 systemicon2 reddiamond3 redirectwarnings25 refreshing screen5 S security panel arming/disarming8 sensors bypassing11 status11 settings livevideo19 signingin1-2 signingout1,5 site changing4,7 status icons11 sensors11 streamingvideo19 Page26 ADTPulseS MInteractiveSolutionsMobilePortalUserGuideIndex
system icon2 T takingpictures16 thermostats adjusting22 modes22 thumbnails13 pictures16 videoclips12 troubleshooting25 V video clips capturing12 viewing12-13 frames15 live flipbook19 settings19 streaming19 viewing18 W warnings,redirect25 waveforms systemicon3 WiFi1 Y yellowicon status11 systemicon3 Z Z-Wavedevices20-22 Page27 IndexADTPulseS MInteractiveSolutionsMobilePortalUserGuide