ADT Security Services Concord 4 FAQ

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Table of Contents 
 
 
Concord FAQ 
My Alarm is going off! What can I do? .................................................................................................................................... 2 
My alarm will not stop beeping, how can I stop it? ............................................................................................................ 2 
I cannot arm my system. Why? ...................................................................................................................................... 3 
              Why doesn’t my system work?  ................................................................................................................................. 4 
                    Powering Down your Concord panel  ................................................................................................................... 4                
               How to Arm and Disarm .................................................................................................................................... 5 
                              Changing/Adding your Master/User codes  ................................................................................................ 5 
 
 
 
 
 
 
 
 
  
						

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My alarm is going off! What can I do? 
 Your system needs to be disarmed. 
o Use the “disarm” button + 4 digit master code or keychain remote.(note: if the alarm was 
set off by using a keychain panic, then the panel must be disarmed using the 4 digit master 
code.) 
1. If you do not remember your 4 digit master code try guessing any 4 numbers you may 
have used (last 4 of SSN, birth date, bank pin, etc). 
2. Press and hold down the “unlock” button on your key fob/remote if you have one. 
3. If you still cannot disarm using a 4 digit code, and do not have a keychain remote, then 
to stop the alarm you must power down the system (see Powering down your 
Concord). After powering down the panel, leave it powered down and call Technical 
Support during our available hours for further assistance.  
My alarm will not stop beeping, how can I stop it? 
 Check the Status of the system. 
o By pressing the “*” button the system will display on the screen the reason why it is beeping. In 
most cases it will display a 2 digit “zone” number and what is wrong with it. (Example: “Zone Open 
01”)  This zone number corresponds with a security device attached to the system (Zone 01 could be 
your “Front Door”). You can find a list of your personal zones on the equipment list with your 
contract.  
What does the screen show after pressing “*”? 
 “Alarm Zone 01” 
That zone caused an alarm recently. In this case, the system just wants to report to you that 
there was an alarm. If the system is disarmed, pressing the status button should clear the 
alarm history and stop the beeping. Press “*” again and see if it reports “system ok.  
 “Zone Open 01” 
The zone is either open or tampered. Check to see if that zone is open. If all of your zones 
are closed you can press the “*” button and it will stop the beeping temporarily (4-8 hours). 
Then call into Technical Support during available hours for further assistance. 
 “Low Battery” 
Remove the cover/cap of the sensor associated with the zone reporting a low battery, put in 
a new battery (pay close attention to the direction the + and – ends need to be facing), put 
cover/cap back on the sensor, disarm the system with your 4 digit master code, and open 
and close the door once or twice to clear the low battery. 
 “Supervisory Zone 01” 
A zone is failing. By pressing “*” it will stop the beeping temporarily (4-8 hours) and call into 
Technical Support during available hours for further assistance. 
 “Communication failure” or “Phone Failure” 
Connection to the phone line has been lost. This could have just been caused by an attempt 
by the system to send a signal being interrupted.  This does not necessarily mean your 
system is not communicating. If it does not clear after pressing “*” then the beeping will  
						

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temporarily stop(4-8 hours) and you will need to call Technical Support for further 
assistance during available hours.  
 “Bus Failure ##” 
Your keypad or “cell unit” is failing.  
1. Check your keypads and make sure all of them are working properly by arming and 
disarming from each. If one is not working call into Technical Support during 
available hours. 
2. Sometimes the system’s cellular unit loses signal temporarily and then regains it 
(just like a cell phone does sometimes).  Your communication is probably just fine, 
the system should stop beeping now that you’ve pressed the “* “button.  If it does 
not stop beeping, the signal might be lost completely or your cellular unit might be 
malfunctioning. Call Technical Support to do a system test during available hours. 
 “System low battery (CPU Low Battery)” 
System lost power (either by power outage or getting disconnected somehow) and the 
battery just needs time to recharge.  By pressing the * button it will temporarily stop the 
beeping (4-8 hours) and call into tech support during our available hours. If the system is 
also reading “AC Power Failure”, the system is still not getting power. See “AC Power 
Failure” below: 
 “AC Power Failure” 
System is disconnected from the Power, a circuit tripped in the breaker, or the power is 
completely out. 
1. If the power is not out, check your circuit breaker and reset any tripped circuits. 
2. If your circuit breaker is fine, go to the outlet that the system is plugged into (it will 
have a tan, black, or white power box about the size of your fist plugged into the 
outlet with a wire attached to its back side) and make sure it hasn’t come unplugged 
or wires detached from the screws on the back of the plug. 
3. If everything is plugged in and connected correctly, plug something else into that 
same outlet to verify it is still working. If it does not supply power than your outlet 
may need to be fixed/replaced. 
4. If the outlet is still working fine, you will need to call into Technical Support during 
available hours for further assistance. 
I cannot arm my system. Why? 
 The system may already be armed, in alarm state, or you may not be arming the system correctly. If the 
system is armed or in alarm state, disarm it and try arming the system again.  If the system is disarmed 
and the green “Ready” light is on, make sure you are pressing either the “Stay” button or “Away” button 
followed by your 4 digit master code.  If you are using a keyfob/remote, make sure you are holding the 
“lock” button down for at least 3 seconds. 
o A door or window may be open somewhere. Check your home and make sure everything is 
closed. If everything is closed and press the “*” button and see if it reports anything open still. If 
everything seems ok but something is still reporting open you will need to call into Technical 
Support for assistance.                  
  
						

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o If none of these things help you arm your system, you will need to call Technical Support for 
assistance. If it is after our regular business hours, you can BYPASS the zones reporting problems 
by following the directions below: 
 Arm system to desired state (Stay or Away), press the “#” button, enter in your 4 digit 
master code, and enter the 2 digit zone number (i.e. Front Door is zone 1, enter in “01”) 
Why doesn’t my system work (No power to panel)? 
 The system either got disconnected from the power somehow, a circuit tripped in the breaker, or the power 
is completely out. 
o If the power is not out, check your circuit breaker and reset any tripped circuits. 
o If your circuit breaker is fine, go to the outlet that the system is plugged into (it will have a tan, 
black, or white power supply box about the size of your fist plugged into the outlet with a  wire 
attached to its back side) and make sure it hasn’t come unplugged. 
o If everything is plugged in and connected correctly, plug something else into that same outlet to 
verify it is still working. Sometimes outlets get blown or just stop working and need to be 
fixed/replaced. 
o If the outlet is still working fine, you will need to call into Technical Support for assistance. 
Powering down your Concord 4 panel 
Your panel has 2 sources of power: The AC power (where it is plugged into an outlet) and the System 
backup battery. To fully power down your panel you must disconnect both of these. (Note: Powering down 
your panel should only be done if it is the last resort. Doing this will disable your system and you will not be 
monitored.) 
 
 AC power:  
o You will need to unplug the Transformer (plug in). 
 The plug in is about a 2x2x2 inch box attached to an outlet usually nearby the metal 
box or “can” inside a closet (plug may be screwed into outlet). Unplug and leave 
unplugged. 
 System Backup battery:  
o Disconnect the backup battery 
 This is inside the metal box or “can” of the system, typically located in a closet, utility 
area/room, or basement.  There will be a red wire and a black wire clipped onto the battery, 
only one wire needs to be pulled off in order to completely disconnect the battery from the 
system.  Once this is done and the transformer is unplugged, the system should be 
completely powered off. 
 
 
  
						

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How to arm and disarm your Concord System 
Arming: 
o Panel: Press the desired arming state button (“Stay” for when you’re in the home, “Away” for when 
you’re leaving the home), followed by your 4 digit master code. You will have 1 minute to leave the 
home while the system arms. 
o Keychain: Press the “lock” button on your keyfob/remote and hold for at least 3 seconds to arm to 
“Stay”, hold the same button a second time to arm system to “Away”.  You can be inside or outside 
your home when you do this.  You will have 1 minute to leave the home while the system arms if 
you’re still inside when you do this. 
Disarming 
o Panel: Once you enter the home, you will have only 30 seconds to get to the keypad to disarm the 
system.  To disarm, press the “Disarm” button, followed by your 4 digit master code. 
o Keychain: You may also use your keyfob/remote to disarm the system. You can do this outside your 
home before you come in, or after you enter your home.  If you do it after you enter, you will have 
only 30 seconds to disarm the system.  To disarm using your keyfob/remote, press the “unlock” 
button and hold for at least 3 seconds. 
Changing your master code 
Press the number 9 and then enter in your current 4 digit master code.  If done correctly, the screen should 
display “TIME-DATE” 
o Use the up and down buttons (“A” is up, “B” is down) to navigate through the menu options 
1. Press the down button until you see “USER CODES” on the screen.  Press the “#” button. 
2. Press the up button until you see “SYS MASTER” on the screen. Press the “#” button. 
3. Enter in a new 4 digit code of your choice and press the “#” button. 
4. Press the “ * “ button two times, the screen should display “USER CODES” 
5. Press the down button until the screen displays “END PROGRAM”, and press the “#” button.  
You should now be back to the main display screen and ready to use your system again. 
Changing/adding a user code 
Press the number 9 and then enter in your current 4 digit master code.  If done correctly, the screen should 
display “TIME-DATE” 
o Use the up and down buttons (“A” is up, “B” is down) to navigate through the menu options 
1. Press the down button until you see “USER CODES” on the screen.  Press the “#” button TWO 
TIMES. 
2. The screen should display “REG CODE 000”. Enter in a new 4 digit code of your choice and 
press the “#” button. (Note: If you’d like to add more user codes, use the up and down 
buttons to navigate to a different user code (i.e. REG CODE 001, REG CODE 002, etc.) and 
repeat the previous step.) 
3. Press the “ * “ button two times, the screen should display “USER CODES” 
4. Press the down button until the screen displays “END PROGRAM”, and press the “#” button.  
You should now be back to the main display screen and ready to use your system again.