ADT Security Services BHS 3000C User Manual

Upload/Download Failure 
A problem occurred when ADT attempted to change or read the system’s programming over the t\
elephone line. Call 
ADT Customer Care at 800.445.0872 for assistance. 
Zone Trouble Indication  
What it means: A trouble indication on a zone condition would arise if, for example, th\
e smoke detector is dirty or in 
need of adjustment. It could also occur if a sensor has a defective part\
 or a broken wire. 
1. To silence the keypad’s beeping, press the CANCEL key. 
2. Wait 30 minutes...

Keypad Not Working (Speaker Clicks)
Should the system’s keypad become inoperative, the speaker sounds two\
 short clicks every three seconds. If you  
notice the speaker is clicking repeatedly, call ADT Customer Care at 800.445.0872 t\
o arrange to have the keypad 
serviced. If the system has a second keypad that is operating normally, \
you can stop the clicking sound by pressing  
the CANCEL key. 
RF Interference Indication
What it means: A source of RF interference is too close to the receiver, and...

Cleaning the Smoke Detector
If You Trigger an Alarm While Cleaning the Detector
If the dust from your vacuum cleaner triggers an alarm and the siren sou\
nds, do the following:
1. Enter your keypad code.
2. Press the CANCEL key.
3.  Finish vacuuming the detector. If the keypad is beeping and the 
message window reads TROUBLE, wait 30 minutes for the system 
to reset. 
4.  If you wish to silence the keypad’s beeping for the next four hours, 
press the CANCEL key. 
5.   If the detector does not reset after...

Service the Detector Every Two Years 
Every two years, you should contact ADT Customer Care to schedule a visi\
t to service the smoke detector. During this 
call, ADT performs a more thorough cleaning and testing of the detector.\
 
Setting the Clock
Emergency Evacuation Plans
An emergency evacuation plan helps to ensure that you and your family es\
cape from your home safely in the event of 
a fire. Use these guidelines from the National Fire Protection Associati\
on to prepare your own emergency...

     Find at least two ways to escape from each room. One will be the door le\
ading to the normal exit. Another may 
be a window that opens easily. If the window is far above the ground, yo\
u may need to install an escape ladder 
nearby. Identify a place outdoors where everyone will meet after leaving\
 the building. 
2. Review the escape plan with everyone who lives in your home and pract\
ice escape procedures. 
3.   To increase the time you will have to escape a fire, sleep with your bed\
room door...

Questions and Answers 
General Use of the System
1.  How can I avoid false alarms?
      Take a look at the tips on page 2. If you have any further questions, yo\
u can visit the False Alarm Reduction page 
on ADT.com (www.ADT.com/home-security/learning-center/security-topics/f\
alse-alarm-reduction).
2.  Do I need an alarm permit? 
Alarm permit ordinances vary from area to area. Please contact your local emergency response agencies 
or your city or county government to determine whether a permit is...

Security Passwords and Keypad Codes 
1.  Can my Security Password/PIC be changed? 
Yes. You can change your Security Password online at www.MyADT.com, or by calling 800.445.0872. If you 
prefer to change your password by mail, the same person who signed the Residential Services or Small Business 
Contract must send a written request to ADT before the Security Password\
 can be changed. The written request 
must identify the account, the current Security Password, the new Securi\
ty Password and must...

Alarms and Emergencies 
1.  If there is an alarm, does the system reset? 
Yes. As long as there are no additional alarms after the system stops so\
unding, the system resets itself approxi-
mately five minutes later. However, if a fire alarm is activated, the siren will sound continuously\
 until you enter 
your keypad code.  
2.  What happens if my telephone line is cut? 
If you purchased the optional Line Cut feature, the siren sounds or the \
keypad beeps within about a minute of the 
time the line...

Financial Questions
1.  Who pays false alarm fines? 
Because the vast majority of false alarms are outside of ADT’s contro\
l, we require you to be responsible for all of 
your false alarm fines. 
2.  What if I move within the initial term of my contract? 
You may have your monitoring service transferred to another residence, provided you are moving to an area where 
we offer service and you pay the applicable move charge. The new owner o\
f your home may take over the system 
by signing a new agreement...

Repairs and Upgrades 
1.  Can I make an appointment for a service call? 
Our service center schedules service calls for the morning or afternoon \
of a specific day. Morning service calls  
occur between 8 a.m. and noon. Afternoon calls occur between noon and 5 \
p.m. 
2.  Can I have additional equipment installed at a later date? 
Yes, additional equipment may be installed. You will be charged for the \
installation and for the service call. If you 
choose to have the equipment installed initially,...