ADT Security Services BHS 1200 User Manual

QUESTIONS AND ANSWERS
1.Who pays false alarm fines?
Because the vast majority of false alarms are outside of Brink’s
control, we require that the customer be responsible for all their
false alarm fines.
2.How can I avoid false alarms?
Review the instructions on page 1. If you have any further questions,
call Brink’s Customer Service at 1-800-445-0872. Customer Service
is available 24 hours a day, 7 days a week.
3.If I go on vacation, should I give my master code to my
neighbor who takes care of my...

7.If there is an alarm, will the system reset?
Yes. Once an alarm has sounded, provided there are no further
violations, the system will reset in approximately five minutes.
NOTE: If a fire alarm is activated
 the siren will sound
continuously until a valid user code is entered.
8.Who should I list as an emergency contact?
You should list people who live fairly close to you and usually know
where you are and how to contact you. Ideally, at least one of your
contacts should have keys to your house and...

14.Do you keep a record of my master code number, and can it
be changed?
For your protection, we do not retain a record of your master code
number. If you need to change your master code, notify Brink’s
Customer Service at 1-800-445-0872 to schedule the change.
Customer Service is available 24 hours a day, 7 days a week. A
service charge will apply for this request.
15.How do I change my emergency contacts?
You may call Brink’s Customer Service at 1-800-445-0872, give
your code word and provide the...

21.Will I receive a discount on my insurance for having a security
system installed?
Most homeowner’s policies offer discounts. Questions should be
addressed to your insurance company. For your records, we furnish
a Certificate of Installation at the time of your installation.
22.Do you provide an incentive for referring another customer?
Brink’s offers you one month free monitoring for each new customer
you refer that has the Brink’s Home Security system installed.
23.How do I receive credit for...

IF YOU HAVE OTHER QUESTIONS, PLEASE CALL OUR CUSTOMER
SERVICE DEPARTMENT AT 1-800-445-0872,  OR WRITE:
BRINK’S HOME SECURITY
CUSTOMER SERVICE DEPTMENT
8880 ESTERS BOULEVARD
IRVING, TEXAS 75063
Warranty Information
This manual does not create any additional expressed or implied warranties.
 REVISED EDITION COPYRIGHT ©1999 BRINK’S HOME SECURITY, INC.
24