ADDER CCSPRO4 Manual
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30 INSTALLATION CONFIGURATION OPERATION FURTHERINFORMATION INDEX This chapter contains a variety of information, including the following: • Getting assistance - see right • Troubleshooting • Appendix 1 - Cable pin-outs • Appendix 2 - What is True Emulation? • Safety information • Warranty • Radio frequency energy statements GETTING ASSISTANCE If you are still experiencing problems after checking the information contained within this guide, then we provide a number of other solutions: • Online solutions and updates – www.adder.com/support Check the Support section of the adder.com website for the latest solutions and firmware updates. • Adder Forum – forum.adder.com Use our forum to access FAQs and discussions. • Technical support – www.adder.com/contact-support-form For technical support, use the contact form in the Support section of the adder.com website - your regional office will then get in contact with you. Further information HT
31 INSTALLATION CONFIGURATION OPERATION FURTHERINFORMATION INDEX TROUBLESHOOTING Problem: My computer and the CCS-PRO4 switch are connected to the same network but I can’t make contact using a web browser. There may be another device using the same address as the CCS-PRO4 default (192.168.1.22) or your computer may be on a different subnet. Remedies: • Check whether any other device on your immediate network is using the same address and temporarily disconnect it, if possible. • Make a temporary direct connection between your computer and the switch in order to change the IP address used by the switch. • Check that your computer and the switch are on the same subnet. If necessary, change your computer’s subnet mask setting to encompass that of the switch, e.g. instead of 255.255.255.0, try 255.255.0.0.
32 INSTALLATION CONFIGURATION OPERATION FURTHERINFORMATION INDEX APPENDIX 1 – CABLE PIN-OUTS The OPTIONS port uses a 10p10c socket which can accommodate both 10p10c connectors as well as the much more common 8p8c connectors, which are used on Ethernet leads and patch cables. The pin-outs are listed in this section for both types of connector. Serial remote control cable (8p8c) Serial remote control cable (10p10c) 8p8c connectorD-Type female 9 way 62TXDRXD 3 23 5RXD GND TXD GND 10p10c connectorD-Type female 9 way 72TXD RXD 4 33 5RXD GND TXD GND Note: You can also use the optional serial cable (part number VSC40).
33 INSTALLATION CONFIGURATION OPERATION FURTHERINFORMATION INDEX APPENDIX 2 - WHAT IS TRUE EMULATION? True Emulation represents a significant breakthrough in sharing USB devices between two or more computer systems. Until this point, the problem has been how to create a USB switch that provides all of the following: • Quick, transparent and reliable switching, • Accurate representation of the connected USB keyboard and mouse, • Switching control via the connected USB keyboard and/or mouse. The difficulty in achieving all of the above requirements has been due to the complexity of the USB standard. This has led to various problems that have spawned a number of possible solutions. Enumerated USB switching The earliest attempts to switch USB devices applied a relatively ‘hands off ’ approach. Enumerated USB switches are the electronic equivalent of those old mechanical KVM switches with a large knob on the front. Enumerated switches are so called because a connected USB device will be required to perform a full initiation (a process called Enumeration) every time it is switched; just as if you had pulled out the plug and then reconnected it. Enumerated switches simply pass all signals straight through between the USB device and the computer, they do not attempt to interpret any data. For most devices, this offers an advantage because the switch just leaves them to get on with their jobs without any interference or any hit on performance. However, it means that a USB keyboard or mouse cannot be used to control the switching process - a quick and simple control method expected by most users. Reliability of switching is also an issue that has plagued enumerated switches, especially when used with certain USB devices and particular operating systems. Emulated USB switching The issues with interpreting the complex USB data streams and recreating (or Emulating) the identity of attached USB devices were eventually solved, leading to the creation of the Emulated USB switch. A neat side effect of the technique used is that each computer can be fooled into thinking that the USB device is permanently connected to it, even when the device is switched to another computer. This means that the enumeration process for the USB device takes place only once, during the first power on. After that, a computer merely sees a dormant version of the USB device whenever the device is actually connected to a different computer. However, it remains a complex task to dynamically assume the identity of a USB device, distribute it among the connected computers and maintain all of the nece\ ssary signals, states and processes. Therefore, manufacturers have previously relied upon a fixed keyboard and mouse profile that is declared to each computer, regardless of the actual connected devices. This precluded the use of any special keyboard or mouse features over and above the standard layouts. True Emulation Mindful of the limitations associated with the previous USB switching techniques, we set about creating a more effective and elegant solution. After a great deal of research and development, True Emulation is the result. True Emulation allows the complete identity of the keyboard and mouse to be copied and then presented to all of the connected computers. This means that any keyboard offering specialist function keys or any mouse with extra features will be fully supported at each computer. As with the previous emulation method, the unselected computers will continue to see the identities of the keyboard and mouse, which means that no enumeration is necessary when their link becomes active once again. This not only helps to speed up the rate of re-connection, but also raises the reliability of switching because USB links are at their most vulnerable during the enumeration process. True Emulation relies upon a high speed circuit, called an Emulation Engine, to fully emulate the USB device identities and also interpret keyboard and mouse data streams. The result is full support for K/M switching control via hotkey presses or the third button/scroll wheel of a mouse. True Emulation is not necessarily required by other USB devices, which is why you will also find two enumerated circuits included (shown in green within the block diagram) alongside the True Emulation feature (shown in blue). This allows those other USB devices to operate at their highest speeds, without any intervention. The enumerated circuits benefit greatly from the USB Hubs that are jointly used with the True Emulation system. Because they interface directly and permanently with each computer, they help to stabilise the dormant links, making errors during enumeration much less likely. The dual switching arrangement provides further flexibility because the True Emulation and enumerated sections can be switched in unison or independently of each other, as required. Thus, your various peripherals can operate with different computers at the same time. Please see software release notes for a list of supported products. HOST CONTROLLER USB KEYBOARD OTHER USB DEVICE USB MOUSE USB HUB PC1 PC 2 PC 3 PC 4 USB HUB USB HUB USB HUB EMULA TION ENGINE The emulated section of the switch is shown in blue and handles only the keyboard and mouse. The green enumerated section of the switch handles other USB devices and also uses the USB hubs to link with the computers.
34 INSTALLATION CONFIGURATION OPERATION FURTHERINFORMATION INDEX WARRANTY Adder Technology Ltd warrants that this product shall be free from defects in workmanship and materials for a period of two years from the date of original purchase. If the product should fail to operate correctly in normal use during the warranty period, Adder will replace or repair it free of charge. No liability can be accepted for damage due to misuse or circumstances outside Adder’s control. Also Adder will not be responsible for any loss, damage or injury arising directly or indirectly from the use of this product. Adder’s total liability under the terms of this warranty shall in all circumstances be limited to the replacement value of this product. If any difficulty is experienced in the installation or use of this product that you are unable to resolve, please contact your supplier. SAFETY INFORMATION • For use in dry, oil free indoor environments only. • Warning - live parts contained within power adapter(s). • No user serviceable parts within power adapter(s) - do not dismantle. • Plug the power adapter(s) into socket outlets close to the unit that they are powering. • Do not use an unearthed power socket or extension cable. • Do not use a power adapter if its case becomes damaged, cracked or broken or if you suspect that it is not operating properly. • Replace the power adapter(s) with a manufacturer approved type only. • If you use a power extension cord with the unit, make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord’s ampere rating. Also, make sure that the total ampere rating of all the devices plugged into the wall outlet does not exceed the wall outlet’s ampere rating. • Do not attempt to service the unit yourself.
35 INSTALLATION CONFIGURATION OPERATION FURTHERINFORMATION INDEX RADIO FREQUENCY ENERGY A Category 5 (or better) twisted pair cable must be used to connect the units in order to maintain compliance with radio frequency energy emission regulations and ensure a suitably high level of immunity to electromagnetic disturbances. All other interface cables used with this equipment must be shielded in order to maintain compliance with radio frequency energy emission regulations and ensure a suitably high level of immunity to electromagnetic disturbances. European EMC directive 2004/108/EC This equipment has been tested and found to comply with the limits for a class A computing device in accordance with the specifications in the European standard EN55022. These limits are designed to provide reasonable protection against harmful interference. This equipment generates, uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception. However, there is no guarantee that harmful interference will not occur in a particular installation. If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment on and off, the user is encouraged to correct the interference with one or more of the following measures: (a) Reorient or relocate the receiving antenna. (b) Increase the separation between the equipment and the receiver. (c) Connect the equipment to an outlet on a circuit different from that to which the receiver is connected. (d) Consult the supplier or an experienced radio/TV technician for help. FCC Compliance Statement (United States) This equipment generates, uses and can radiate radio frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio communication. It has been tested and found to comply with the limits for a class A computing device in accordance with the specifications in Subpart J of part 15 of FCC rules, which are designed to provide reasonable protection against such interference when the equipment is operated in a commercial environment. Operation of this equipment in a residential area may cause interference, in which case the user at his own expense will be required to take whatever measures may be necessary to correct the interference. Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment. Canadian Department of Communications RFI statement This equipment does not exceed the class A limits for radio noise emissions from digital apparatus set out in the radio interference regulations of the Canadian Department of Communications. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe A prescrites dans le règlement sur le brouillage radioélectriques publié par le ministère des Communications du Canada.
36 INSTALLATION CONFIGURATION OPERATION FURTHERINFORMATION INDEX www.ctxd.com Documentation by: © 2014 Adder Technology Limited All trademarks are acknowledged. Part No. MAN-CCSPROx-ADDER • Release 1.0e Web: www.adder.com Contact: www.adder.com/contact-details Support: forum.adder.com
37 INSTALLATION CONFIGURATION OPERATION FURTHERINFORMATION INDEX HT C Cable pin-outs 32 CCS Manager accessing 14 Channel selection codes 13 Computer connection 8 ports 4 selecting 27 Connections computer system 8 power in 9 user console 8 D Digital audio 8 E Emulated switching 33 Enumerated switching 33 F Front panel switching 27 H Host computer connection 8 Hotkeys selecting computers 28 I Indicators 4 K Keyboard connection 8 M Mouse connection 8 N Network port temporary connection 14,21 O Operation 27 Options port 4 P PCM audio 8 Peripherals connecting 8 R Remote control by computer 12,13 S Safety information 34 Selecting computers with front panel 27 with hotkeys 28 with mouse buttons 29 Serial port settings for control 13 S/PDIF digital audio 8 Switching 27 T Troubleshooting 31 True Emulation 2,33 U USB device connection 8 USB switching emulation 33 enumeration 33 True Emulation 33 User console 4 W Warranty 34 Index