Acer Travelmate C300 Service Guide
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Acer TravelMate C300 Series
Service Guide
SERVICE CD PART NO.: VD.T28V1.001
PRINTED IN TAIWAN Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to http://csd.acer.com.tw
II Revision History Please refer to the table below for the updates made on TravelMate C300 service guide. DateChapterUpdates 2003/10/28 Chapter 1 Delete introduction to front panel on page 8.
III Copyright Copyright © 2003 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice. Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose. Any Acer Incorporated software described in this manual is sold or licensed as is. Should the programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damages resulting from any defect in the software. Acer is a registered trademark of Acer Corporation. Intel is a registered trademark of Intel Corporation. Pentium and Pentium II/III are trademarks of Intel Corporation. Other brand and product names are trademarks and/or registered trademarks of their respective holders.
IV Conventions The following conventions are used in this manual: SCREEN MESSAGESDenotes actual messages that appear on screen. NOTEGives bits and pieces of additional information related to the current topic. WARNINGAlerts you to any damage that might result from doing or not doing specific actions. CAUTIONGives precautionary measures to avoid possible hardware or software problems. IMPORTANTReminds you to do specific actions relevant to the accomplishment of procedures.
V Preface Before using this information and the product it supports, please read the following general information. 1.This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acers global product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such cases, please contact your regional offices or the responsible personnel/channel to provide you with further technical details. 2.Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
VII Table of Contents Chapter 1 System Specifications 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Outlook View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Lock Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Embedded Numeric Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Windows Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Hot Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 The Euro Symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Launch Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Hardware Specifications and Config urations . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Chapter 2 System Utilities 35 BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 BIOS Flash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Chapter 3 Machine Disassem bly and Replacement 49 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Disassembly Procedure Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Removing the Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Removing the HDD Module/Optical Module/ Wireless LAN Card/Keyboard and LCD Module . . . . . . . . . . . . . . . . . . . . . . . . . 53 Disassembling the Main Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Disassembling the LCD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Disassembling the External Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Chpater 4 Troubleshooting 65 System Check Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Power-On Self-Test (POST) Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Index of Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Index of Symptom-to-FRU Error Messa ge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Intermittent Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Chpater 5 Jumper and C onnector Locations 79 Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Chpater 6 FRU (Field Replaceable Unit) List 81 TravelMate C300 Series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Appendix A Model Definition and Configuration 92 Appendix B Test Compatible Components 93 Microsoft® Windows® XP Pro Environment Test . . . . . . . . . . . . . . . . . . . . . . . . 94 Microsoft® Windows® XP Home Environment Test . . . . . . . . . . . . . . . . . . . . . . 96 Microsoft® Windows® 2000 Environment Test . . . . . . . . . . . . . . . . . . . . . . . . . 98 Appendix C Online Support Information 101 Index 103
Chapter 11 Features This computer was designed with the user in mind. Here are just a few of its many features: Performance TIntel® Pentium® M processor with 1MB L2 cache TIntel® 855GM chipset TCD ROM, DVD, DVD/CD-RW combo, DVD or DVD-dual drive THigh-capacity Enhanced-IDE hard disk TAdvanced Configuration Power Interf ace (ACPI) power management system Display T14.1” Thin-Film Transistor (TFT) liquid-crystal di splay (LCD) supporting pen-based input, with 16M color at 1024X768 XGA (eXtended Graphics Array) resolution T3D capabilities TSimultaneous LCD and CRT display support TDual display capability TSupports other output display devices such as LCD projection panels for large-audience presentations TLight Sensing background luminance detection - panel automatically adjusts screen brightness TS-video for output to a television or display device that supports S-video input T“Automatic LCD dim” feature that automatically decides the best settings for your display and conserves power Multimedia T16-bit high-fidelity AC’97 stereo audio with 3D sound and wavetable synthesizer TBuilt-in stereo speakers THigh-speed CD, DVD, DVD/CD-RW combo or DVD or DVD dual drive Connectivity THigh-speed fax/data modem port T10/100/1000 t-based Gigabit Ethernet port TUSB (Universal Serial Bus) 2.0 ports TIEEE 1394 port T802.11b, 802.11a+b wireless LAN options TBluetooth option Keyboard and Pointing Device TSleek, smooth and stylish design TFull-sized keyboard TErgonomically-centered touchpad pointing device TRotating/folding screen for Tablet PC functionality System Specifications Chapter 1
2Chapter 1 Expansion TOne Type II CardBus PC Card slot TUpgradeable memory TAcerMedia bay TAcer EasyPort II I/O Ports TOne Card bus type II card slot TOne smart-card slot TOne RJ-11 phone jack (V.90/92, 56Kbps modem) TOne RJ-45 jack (Gigabit Ethernet) TOne DC-in jack for AC adapter TOne external monitor (VGA) port TOne S-video TV out port TOne 100-pin port replicator connector TOne line-out (headphone) jack (3.5mm mini jack) TOne line-in (microphone) jack (3.5mm mini jack) TOne microphone-in jack TTwo USB 2.0 ports TOne 4-pin IEEE 1394 port TOne FIR port (IrDA)