Acer Travelmate 8000 Service Guide

							Acer TravelMate 6000/TravelMate 8000 Series
Service Guide
Project Code: T41 for TravelMate 6000
Project Code: T42 for TravelMate 8000 
                                                                                                                                     PRINTED IN TAIWAN
Service guide files and updates are available
on the ACER/CSD web;  for more information, 
please refer to  http://csd.acer.com.tw 
						

							II
Revision History
Please refer to the table below for the updates made on TravelMate6000/8000 service guide.
DateChapterUpdates
2004/03/26 Chapter 1 Change the left and front panel image on p.7 and p.8 Update keyboard informatin on p.28 
						

							III
Copyright
Copyright © 2004 by Acer Incorporated.  All rights reserved.  No part of this publication may be reproduced, 
transmitted, transcribed, stored in a retrieval system, or  translated into any language or computer language, in 
any form or by any means, electronic, mechanical, magne tic, optical, chemical, manual or otherwise, without 
the prior written permission  of Acer Incorporated.
Disclaimer
The information in this guide is  subject to change without notice.
Acer Incorporated makes no representations or warranties,  either expressed or implied, with respect to the 
contents hereof and specifically disclaims any warrantie s of merchantability or fitness for any particular 
purpose.  Any Acer Incorporated software described in this manual is sold or licensed as is.  Should the 
programs prove defective following their purchase, the bu yer (and not  Acer Incorporated, its distributor, or its 
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential 
damages resulting from any defect in the software.  
Acer is a registered tradem ark of Acer Corporation.
Intel is a registered tradem ark of Intel Corporation.
Pentium and Pentium II/III are trademarks of Intel Corporation.
Other brand and product names are  trademarks and/or registered tradem arks of their respective holders. 
						

							IV
Conventions
The following conventions are used in this manual:SCREEN MESSAGES Denotes actual messages that appear 
on screen.
NOTE Gives bits and pieces of additional 
information related to the current 
topic.
WARNING Alerts you to any damage that might 
result from doing or not doing specific 
actions.
CAUTION Gives precautionary measures to 
avoid possible hardware or software 
problems.
IMPORTANT Reminds you to do specific actions 
relevant to the accomplishment of 
procedures. 
						

							V
Preface
Before using this information and the product it supports, please read the following general information.
1. This Service Guide provides you with all technical  information relating to the BASIC CONFIGURATION 
decided for Acers global product offering. To better fit local market requirements and enhance product 
competitiveness, your regional offi ce MAY have decided to extend the  functionality of a machine (e.g. 
add-on card, modem, or extra memory capability ). These LOCALIZED FEATURES will NOT be covered 
in this generic service guide. In such cases, plea se contact your regional offices or the responsible 
personnel/channel to provide you with further technical details.
2. Please note WHEN ORDERING FRU PARTS, that  you should check the most up-to-date information 
available on your regional web or channel. If,  for wh atever reason, a part number change is made, it will 
not be noted in the printed Service Guide.  For  ACER-AUTHORIZED SERVICE PROVIDERS, your Acer 
office may have a DIFFERENT part number code to t hose given in the FRU list of this printed Service 
Guide. You MUST use the list provid ed by your regional Acer office to order FRU parts for repair and 
service of customer machines. 
						

							VI 
						

							VII
Chapter 1 System Specifications  1
Features  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
System Block Diagram  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Board Layout   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Top View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Bottom View   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Outlook View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Front Open View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Front Panel  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Left Panel   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Right Panel  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Rear Panel   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Bottom Panel   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Indicators   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Lock Keys  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Embedded Numeric Keypad  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Windows Keys   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Hot Keys  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
The Euro Symbol   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Launch Keys  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Touchpad   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Touchpad Basics   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Hardware Specifications and Configurations   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Chapter 2 System Utilities  31
BIOS Setup Utility  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Navigating the BIOS Utility   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Information   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Main   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Advanced   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Security  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Exit   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
BIOS Flash Utility  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Chapter 3 Machine Disassembly and Replacement  45
General Information   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Before You Begin   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Disassembly Procedure Flowchart  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Removing the Battery Pack   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Removing the Optical Module/HDD Module/Wireless Lan Card and LCD module   . .51
Removing the Optical Module  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Removing the HDD Module   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Removing the Wireless LAN Card   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Removing the LCD Module  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Disassembling the Main Unit   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Remove the function key board and the keyboard  . . . . . . . . . . . . . . . . . . . . . . .53
Separate the main unit into the logic upper and the logic lower assembly  . . . . .53
Disassembling the logic upper assembly   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Disassembling the logic lower assembly   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Disassembling the LCD Module  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Disassembling the External Modules  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Table of Contents 
						

							VIII
Disassembling the HDD Module  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Disassembling the Optical Drive Module   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Chapter 4 Troubleshooting  61
System Check Procedures  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
External Diskette Drive Check   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
External CD-ROM Drive Check   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Keyboard or Auxiliary Input Device Check   . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Memory check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Power System Check  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Touchpad check  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Power-On Self-Test (POST) Error Message   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Index of Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Phoenix BIOS Beep Codes   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Index of Symptom-to-FRU Error Message  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Intermittent Problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Chapter 5 Jumper and Connector Locations  79
Top View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Bottom View   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Clear BIOS Password  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Chapter 6 FRU (Field Replaceable Unit) List  83
Exploded Diagram   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
TravelMate 6000 Series  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
TravelMate 8000 Series  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Appendix A Model Definition and Configuration  100
Appendix B Test Compatible Components  103
Microsoft® Windows® XP Pro Environment Test  . . . . . . . . . . . . . . . . . . . . . . . . . . .104
Appendix C Online Support Information  109
Index 110
Table of Contents 
						

							Chapter 11
Features
This computer was designed with the user in mind.  Here are just a few of its many features:
Performance
TIntel® Pentium® M processor at 1.4~1.7GHz with 1MB  L2 Cache or 1.5~2.0GHz with 2MB L2 
Cache
TIntel® 855GME chipset
TMemory expandable up to 2GB with 2 slots
TInternal removable optical drive (AcerMedia bay)
THigh-capacity, Enhanced-IDE hard disk
TLi-Ion main battery pack
TPower management system wit h ACPI (Advanced Configuration Power Interface)
TSmart Card interface with pre-boot authentication system for added security
Display
TThin-Film Transistor (TFT) liquid-crystal display (LCD) displaying 32-bit high colour up to 
1024X768 eXtended Graphics Array (XGA) resolu tion for 14.1” and 1400X1050 Super eXtended 
Graphics Array+ (SXGA+) resolution for 15.0” (specification varies depending on the model)
T3D graphics engine
TTravelMate 8000 series employs ATI Mobility RADEONTM 9700 chipset with VGA RAM of 64MB/
128MB (manufacturing option) delivering  ground breaking 3D graphics performance
TSimultaneous display on LCD and CRT
TS-video for output to a television or display device that supports S-video input
T“Automatic LCD dim” feature that automatically  decides the best settings for your display and 
conserves pwer
TDual indenpendent display
TDVI-Digital improves the quality to realistic display, the transmitting via digital means
Multimedia
T16-bit high-fidelity AC’97 stereo audio  with 3D sound and wavetable synthesizer
TBuilt-in dual speakers 
TBuilt-in microphone
THigh-speed optical drive (AcerMedia bay)
Connectivity
THigh-speed fax/data modem port 
T10/100/1000 T-based Gigabit Ethernet port
TFast infrared wireless communication
TFour (4) USB 2.0 (Universal Serial Bus) ports
TIEEE 1394 port
TInvilinkTM 802.11a/b combo or 802.11g or 802.11a/g wireless LAN (manufacturing optional)
System Specifications
Chapter  1 
						

							2Chapter 1
TBluetooth ready (manufacturing optional)
TSD/MMC/SM/MS memory slot (manufacturing optional)
Keyboard and Pointing Device
T84-/85-/86-key Windows keyboard
TInternet 4-way scroll button
TSleek, smooth and stylish design
TAcer FinTouch full-sized curved keyboard
TErgonomically-centered touchpad pointing device
Expansion
TOne type II CardBus PC Card slot
TUpgradeable memory
I/O Ports
TOne Card bus type II slot
TOne RJ-11 phone jack (V.90/92)
TOne RJ-45 jack for LAN (Ethernet 10/100/1000)
TOne DC-in jack for AC adapter
TOne VGA port for external monitor
TOne DVI-digital port
TOne speaker/headphone/line-out jack (3.5mm mini jack)
TOne audio line-in jack (3.5mm mini jack)
TOne microphone/line-in jack
TOne IEEE 1394 port
TOne S-video TV-out port
TOne 100-pin port replicator
TFour USB 2.0 ports (Disable middle port when docked with SPR)
TOne FIR (IrDA) port
TOne smart slot
T4-in-1 Card Reader
TEasyPort III support