Acer Travelmate 730 Service Guide
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TravelMate 730 Service Guide PART NO.: 49.49C02.001 DOC. NO.: SG324-9911A PRINTED IN TAIWANService guide files and updates are available on the AIPG/CSD web; for more information, please refer to http://csd.acer.com.tw 730sg-1.book Page I Wednesday, December 1, 1999 6:03 PM
II Copyright Copyright © 1999 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice. Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose. Any Acer Incorporated software described in this manual is sold or licensed as is. Should the programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damages resulting from any defect in the software. Acer is a registered trademark of Acer Corporation. Intel is a registered trademark of Intel Corporation. Pentium and Pentium II/III are trademarks of Intel Corporation. Other brand and product names are trademarks and/or registered trademarks of their respective holders. 730sg-1.book Page II Wednesday, December 1, 1999 6:03 PM
III Conventions The following conventions are used in this manual: Screen messagesDenotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures. 730sg-1.book Page III Wednesday, December 1, 1999 6:03 PM
IV Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acers global product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such cases, please contact your regional offices or the responsible personnel/channel to provide you with further technical details. 2. Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines. 730sg-1.book Page IV Wednesday, December 1, 1999 6:03 PM
V Table of Contents Chapter 1 System Specifications 1 Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Left Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Bottom Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Right Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Hot Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Hardware Specifications and Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Chapter 2 System Utilities 23 BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Navigating the BIOS Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Basic System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Startup Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Onboard Device Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 System Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Load Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Flash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Executing Flash Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 System Utility Diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Panel ID Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Thermal and Fan Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Main Board Data Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 System Diagnostic Diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Running PQA Diagnostics Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Chapter 3 Machine Disassembly and Replacement 37 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Disassembly Procedure Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Removing the Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Removing the External DIMM Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Removing the External Modem Combo Card . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Removing the CD-ROM/DVD-ROM Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Removing the Hard Disk Drive Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Removing the Floppy Disk Drive Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Disassembling the Main Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Removing the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Removing the LCD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Removing the TouchPad Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Removing the CPU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Removing the RTC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Separating the Lower Case from the Upper Case . . . . . . . . . . . . . . . . . . . 50 Removing the Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Removing the DC-DC Charger Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Removing the System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 730sg-1.book Page V Wednesday, December 1, 1999 6:03 PM
VI Table of Contents Removing the Audio Jack Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Removing the PCMCIA Socket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Removing the Modem Power Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Disassembling the LCD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Removing the LCD Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Removing the Speaker Assembly Module . . . . . . . . . . . . . . . . . . . . . . . . . 53 Removing the Inverter Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Removing the LCD Bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Removing the LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Removing the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Removing the Left and Right Hinges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Chapter 4 Troubleshooting 57 System Check Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 External Diskette Drive Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 External CD-ROM Drive Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Keyboard or Auxiliary Input Device Check . . . . . . . . . . . . . . . . . . . . . . . . . 58 Memory Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Power System Check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Touchpad Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Power-On Self-Test (POST) Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Index of Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Index of Symptom-to-FRU Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Intermittent Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Index of AFlash BIOS Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Index of PQA Diagnostic Error Code, Message . . . . . . . . . . . . . . . . . . . . . . . . 70 Chapter 5 Jumper and Connector Locations 71 Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 SW4 Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Chapter 6 FRU (Field Replaceable Unit) List 75 Appendix A Model Definition and Configuration 93 Appendix B Test Compatible Components 95 Windows 95 Environment Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Windows 98 Environment Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Windows 2000 Environment Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Windows NT Environment Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Appendix C Online Support Information 101 Index 103 730sg-1.book Page VI Wednesday, December 1, 1999 6:03 PM
Chapter 11 Features This computer was designed with the user in mind. Here are just a few of its many features: Performance TIntel® Pentium® III Coppermine processor with 256 KB L2 cache T64-bit memory bus T2X AGP video graphic accelerator with 8 MB video memory TLarge and vibrant Thin Film Transistor (TFT) Extended Graphics Array (XGA) Liquid Crystal Display (LCD) TInternal removable CD-ROM or DVD-ROM drive (AcerMedia Bay) TBuilt-in FDD module THigh-capacity, Enhanced-IDE hard disk TLi-Ion battery pack TPower management system with hibernation power saving modes Multimedia T16-bit high-fidelity PCI stereo audio with 3-D sound and wavetable synthesizer TBuilt-in dual speakers with microphone TS-video output TUltra-slim, high-speed CD-ROM or DVD-ROM drive TDual display capability Connectivity THigh-speed fax/data modem port TFast infrared wireless communication TUSB (Universal Serial Bus) port Human-centric Design and Ergonomics TAll-in-one design (CD-ROM, FDD, HDD) TSleek, smooth and stylish design TFull-sized keyboard TWide and curved palm rest TErgonomically-centered touchpad pointing device Expansion TCardBus PC card (formerly PCMCIA) slot ( type II/I or type III) with ZV (zoomed video) port support1 TDockMate V mini docking station option for one-step connect/disconnect from peripherals TUpgradeable memory and hard disk 1Only the lower slot supports zoomed video System Specifications Chapter 1 730sg-1.book Page 1 Wednesday, December 1, 1999 6:03 PM
2Chapter 1 Display The large graphics display offers excellent viewing, display quality and desktop performance graphics. The computer supports a Thin-Film Transistor (TFT) liquid crystal display (LCD) displaying 24-bit high-color at 1024x768 Extended Graphic Array (XGA) resolution. Video performance 2X AGP video graphic accelerator with 8 MB of video memory boost video performance. Simultaneous display The computer’s large display and multimedia capabilities are great for giving presentations. If you prefer, you can also connect an external monitor when giving presentations. This computer supports simultaneous LCD and CRT display. Simultaneous display allows you to control the presentation from your computer and at the same time face your audience. You can also connect other output display devices such as LCD projection panels for large-audience presentations. Dual Display The computer’s unique graphics chip takes advantage of Windows 98’s multi-display capability, allowing you to extend your desktop to an external display device, such as an external monitor projector. With this feature enabled, you can move program windows to/from the computer LCD and the external monitor. Power management The power management system incorporates an automatic LCD dim feature that automatically dims the LCD when the computer is powered by a battery pack to conserve battery power. See “Power Management” on page 20 for more information on power management features. Opening and closing the display To open the display, slide the display cover latch to the left and lift up the cover. Then tilt it to a comfortable viewing position. The computer employs a microswitch that turns off the display (and enters standby mode) to conserve power when you close the display cover, and turns it back on when you open the display cover. NOTE: If an external monitor is connected, the computer turns off the display (but does not enter standby mode) when you close the display cover. To close the display cover, fold it down gently until the display cover latch clicks into place. WARNING: To avoid damaging the display, do not slam it when you close it. Also, do not place any object on top of the computer when the display is closed. 730sg-1.book Page 2 Wednesday, December 1, 1999 6:03 PM
Chapter 13 System Block Diagram SDRAM SDRAM CLK BUF CLK BUF DIMM DIMM * 2 CPU CPUCOPPERMINE / A2 NORTH BRIDGE440BX/ C1 GEYSERVILLE VGA VGAATI Mobility-M1/M 8M/ 4M VRAM LCD TV CRT CardBusOZ6933TCardBus CONNSlot A/B Pow er SWSOUTH BRIDGEPIIX4M/ A0 USB Primary EIDE HDDMiniPCI LAN/ Modem Secondary EIDE CDROM AUDIOES1946 Solo-1E MICLine-in QSW DockMate V OP AMPINT SPKHeadphone BIOSAT29C040ARTCBQ3285LF CMOSBattery KBCMitsubishi M38867 TouchpadINT KBEX KB Track PointSUPER I/OPC97338 FDDHP FIRPRINTERSERIAL DEBUG CLK GEN CLK GEN AGP BUS AGP BUS PCI BUS PCI BUS ISA BUS ISA BUSMEM BUS MEM BUS HOST BUS HOST BUSSDRAM SDRAM CLK BUF CLK BUF DIMM DIMM * 2 CPU CPUCOPPERMINE / A2 NORTH BRIDGE440BX/ C1 GEYSERVILLE VGA VGAATI Mobility-M1/M 8M/ 4M VRAM LCD TV CRT CardBusOZ6933TCardBus CONNSlot A/B Pow er SWSOUTH BRIDGEPIIX4M/ A0 USB Primary EIDE HDDMiniPCI LAN/ Modem Secondary EIDE CDROM AUDIOES1946 Solo-1E MICLine-in QSW DockMate V OP AMPINT SPKHeadphone BIOSAT29C040ARTCBQ3285LF CMOSBattery KBCMitsubishi M38867 TouchpadINT KBEX KB Track PointSUPER I/OPC97338 FDDHP FIRPRINTERSERIAL DEBUG CLK GEN CLK GEN AGP BUS AGP BUS PCI BUS PCI BUS ISA BUS ISA BUSMEM BUS MEM BUS HOST BUS HOST BUS 730sg-1.book Page 3 Wednesday, December 1, 1999 6:03 PM
4Chapter 1 Board Layout To p Vi e w 1 Volume Control 18 LED/Inverter Board Connector 2 Microphone-in Port 19 External CD/DVD-ROM Module Connector 3 Line-in Port 20 Internal Keyboard Connector 4 Line-out Port 21 Jumper Setting (SW4) 5 PCMCIA Socket 22 Finger Print Check 6 FAN Connector 23 HDD Connector 7 FIR 24 Battery Connector 8 FIR 25 Debug Board Connector 9 S-Video Port 26 Audio Controller 10 Video Port 27 Super I/O Controller 11 USB Port 28 PCI Bus 12 LAN Connector 29 Flash ROM 13 Parallel Port 30 RTC Battery 14 Serial Port 31 TouchPad Connector 15 Modem Connector 32 Video Chip 16 PS/2 Port 33 CPU 17 LCD Cover Switch Connector 34 LCD Connector 730sg-1.book Page 4 Wednesday, December 1, 1999 6:03 PM