Acer Travelmate 6492 Service Guide

							TravelMate 6492 Series
Service Guide
    
                                                                                                                                     PRINTED IN TAIWAN Service guide files and updates are available
on the ACER/CSD web; for more information, 
please refer to http://csd.acer.com.tw 
						

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Revision History
Please refer to the table below for the updates made on TravelMate 6492 service guide.
DateChapterUpdates 
						

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Copyright
Copyright © 2006 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, 
transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in 
any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without 
the prior written permission of Acer Incorporated.
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the 
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular 
purpose. Any Acer Incorporated software described in this manual is sold or licensed “as is”. Should the 
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its 
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential 
damages resulting from any defect in the software. 
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Pentium and Pentium II/III are trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders. 
						

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Conventions
The following conventions are used in this manual:
SCREEN MESSAGESDenotes actual messages that appear 
on screen.
NOTEGives bits and pieces of additional 
information related to the current 
topic.
WARNINGAlerts you to any damage that might 
result from doing or not doing specific 
actions.
CAUTIONGives precautionary measures to 
avoid possible hardware or software 
problems.
IMPORTANTReminds you to do specific actions 
relevant to the accomplishment of 
procedures. 
						

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Preface
Before using this information and the product it supports, please read the following general information.
1.This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION 
decided for Acers “global” product offering. To better fit local market requirements and enhance product 
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. 
add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered 
in this generic service guide. In such cases, please contact your regional offices or the responsible 
personnel/channel to provide you with further technical details.
2.Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information 
available on your regional web or channel. If, for whatever reason, a part number change is made, it will 
not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer 
office may have a DIFFERENT part number code to those given in the FRU list of this printed Service 
Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and 
service of customer machines. 
						

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Chapter 1 System Specifications  1
Features  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Operating system  ..................................................................................................1
Platform and memory ............................................................................................1
Display and graphics .............................................................................................1
Storage subsystem  ...............................................................................................1
Dimensions and Weight  ........................................................................................1
Power Subsystem  .................................................................................................2
Input devices  .........................................................................................................2
Audio .....................................................................................................................2
Communication .....................................................................................................2
I/O Ports  ................................................................................................................2
Environment ..........................................................................................................3
System Block Diagram  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Mainboard Layout  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Top View  ...............................................................................................................5
Bottom View  ..........................................................................................................6
Your Acer Notebook tour   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Front View  .............................................................................................................8
Closed Front View .................................................................................................9
Left View  .............................................................................................................10
Right View  ...........................................................................................................11
Rear view  ............................................................................................................11
Base view ............................................................................................................12
Indicators ............................................................................................................13
Easy-Launch Buttons ..........................................................................................14
Touchpad Basics  ................................................................................................14
Using the Keyboard   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Lock Keys and embedded numeric keypad  ........................................................16
Windows Keys  ....................................................................................................17
Hot Keys  .............................................................................................................17
Special Key  .........................................................................................................18
Acer Empowering Technology   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Acer eDataSecurity Management  .......................................................................19
Acer eLock Management  ....................................................................................21
Acer ePerformance Management  .......................................................................22
Acer eRecovery Management  ............................................................................23
Acer eSettings Management ...............................................................................24
Acer ePower Management  .................................................................................25
Acer OrbiCam  .....................................................................................................28
Using the System Utilities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Acer GridVista (dual-display compatible) ............................................................33
Launch Manager  .................................................................................................34
Hardware Specifications and Configurations   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Chapter 2 System Utilities  47
BIOS Setup Utility  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Navigating the BIOS Utility ..................................................................................47
Information ..........................................................................................................48
Main ....................................................................................................................49
Advanced ............................................................................................................51
Security ...............................................................................................................52
Table of Contents 
						

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Boot .....................................................................................................................57
Exit ......................................................................................................................58
BIOS Flash Utility  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Chapter 3 Machine Disassembly and Replacement  61
General Information   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Before You Begin  ................................................................................................61
Disassembly Procedure Flowcharts  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Main Unit Disassembly Flowchart .......................................................................62
LCM Module Disassembly Flowchart ..................................................................63
Main Unit Disassembly Procedure  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Removing the Battery Pack  ................................................................................64
Removing the CTO Cover ...................................................................................64
Removing the ODD  .............................................................................................65
Removing the HDD  .............................................................................................65
Removing the BTCB Screws  ..............................................................................65
Removing the Memory Modules  .........................................................................66
Removing the Wireless Card ..............................................................................67
Removing the Switch Cover ................................................................................68
Removing the Keyboard  .....................................................................................69
Removing the Switch Board ................................................................................70
Removing the Antenna Cables  ...........................................................................71
Removing the LCM Module  ................................................................................73
Removing the TouchPad  ....................................................................................74
Removing the Mainboard  ....................................................................................74
Removing the Heatsink and Fan Module  ............................................................76
Removing the CPU  .............................................................................................77
LCM Module Disassembly Procedure   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Removing the LCM Bezel  ...................................................................................78
Removing the LCD Panel  ...................................................................................79
LCM Module Reassembly Procedure  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Replacing the LCD Panel ....................................................................................82
Replacing the LCM Bezel  ...................................................................................84
Main Module Reassembly Procedure  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Replacing the CPU  .............................................................................................85
Replacing the Heatsink and Fan Module  ............................................................85
Replacing the Mainboard ....................................................................................86
Replacing the TouchPad .....................................................................................88
Replacing the LCM Module .................................................................................88
Replacing the Antenna Cables  ...........................................................................89
Replacing the Switch Board  ................................................................................91
Replacing the Keyboard ......................................................................................91
Replacing the Switch Cover  ................................................................................93
Replacing the Wireless Card ..............................................................................93
Replacing the Memory Modules .........................................................................94
Replacing the BTCB Screws ...............................................................................95
Replacing the HDD  .............................................................................................95
Replacing the ODD  .............................................................................................95
Replacing the CTO Cover  ...................................................................................96
Replacing the Battery Pack .................................................................................96
Chapter 4 Troubleshooting  97
System Check Procedures  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
External Diskette Drive Check  ............................................................................98
External CD-ROM Drive Check  ..........................................................................98 
						

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Keyboard or Auxiliary Input Device Check ..........................................................98
Memory check .....................................................................................................98
Power System Check ..........................................................................................99
Touchpad Check  ...............................................................................................100
Power-On Self-Test (POST) Error Message   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
Index of Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
Phoenix BIOS Beep Codes   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Index of Symptom-to-FRU Error Message  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Intermittent Problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
Chapter 5 Jumper and Connector Locations  117
Connector Locations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
Top View  ...........................................................................................................117
Bottom View  ......................................................................................................118
Connector Pin Definitions  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
Chapter 6 FRU (Field Replaceable Unit) List  133
TravelMate 6492 Exploded Diagrams   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134
3G Cover Ass’y  .................................................................................................134
Battery Ass’y  .....................................................................................................135
BlueTooth Ass’y  ................................................................................................136
BTCB Case Set Ass’y  .......................................................................................137
BTCB Case Set .................................................................................................138
CPU Ass’y  .........................................................................................................139
CTO Cover Set Ass’y  ........................................................................................140
Display Ass’y .....................................................................................................141
Display Bezel Ass’y ...........................................................................................143
Display Rear Ass’y  ............................................................................................144
HDD Ass’y .........................................................................................................145
Keyboard Ass’y  .................................................................................................146
Memory Ass’y  ...................................................................................................147
Modem Ass’y  ....................................................................................................148
ODD Ass’y  ........................................................................................................149
Switch Cover Set Ass’y  .....................................................................................150
Touchpad Bracket Set Ass’y  .............................................................................151
TPCB CaseSet Ass’y  ........................................................................................152
 Wireless Ass’y ..................................................................................................154
Parts List  ...........................................................................................................155
Appendix A Model Definition and Configuration  166
TravelMate 6492 Series  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .166
Appendix B Test Compatible Components  175
Test Peripherals for TravelMate 6492   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176
Appendix C Online Support Information  179 
						

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